Total 3 Manager level F&B / Tourism / Hospitality job vacancies in Selangor

• You lead the IKEA Café, Bistro and Swedish Food Market as a strong communication mix to strengthen IKEA’s home furnishing business market position in the local market.
• You are accountable for the SFM/Bistro revenue and customer satisfaction goals towards IKEA Food Direction & Strategy, including financial performance i.e. gross profit, costs, man-hours planning, and productivity levels.
• You cooperate with the IKEA Food Management Team to enhance the link between the IKEA Restaurant & Café and the Swedish Food Market by taking actions to promote cross merchandising/communication.
• You are responsible for food preparation and the cash registry in ensuring adherence to the guidelines stipulated in IKEA Concept Documentation and IKEA Safety & Security Risk Manual.
• You ensure a safe working environment for co-workers and customers in accordance with prevailing local health and safety regulations and HACCP standards.
• You act in accordance with the IKEA Sustainability Direction and work with the team to take actions that contribute to sustainability, such as waste management.

• You will lead your team in SFM & Bistro by example and spend 80% of your time on the floor listening, acting, helping and supporting customers and co-workers.
• You ensure the daily operational routines and actions set out by my manager for the area are implemented.
• You will also ensure that the IKEA Quality and Food Safety Policies and routines are followed.
• You will create a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions.
• You will ensure there is the right number of co-workers in the right place at the right time to run my area successfully.
• You will support and coach the colleagues on the job so they can meet the needs of our customers and grow professionally.
• During unexpectedly quiet times, you will initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
• You will lead by example and am a good ambassador for the IKEA store in all contact with our customers.
• You will have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants and then take action based on their input.
• You work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.

Strategic & Governance Leadership

• Define and deploy the regional Quality & Food Safety (QFS) strategy, governance framework, and annual operating plan in alignment with global QFS standards.
• Lead regional QFS performance governance, KPI management, and harmonization of quality systems and practices across all sites.
• Ensure effective implementation and compliance of QMS/FSMS and relevant certifications across all SSEA operations, in line with global policies, internal procedures, and regulatory requirements.

Digital Quality & Modernization

• Lead the regional rollout of digital QMS/FSMS solutions, including LIMS, SPC, real-time monitoring tools, and digital dashboards.
• Oversee data integrity, analytics capability, and digital maturity across sites, OEMs, and tollers.
• Drive adoption of innovative QFS technologies and global best practices to enhance efficiency and decision-making.

Risk, Crisis & Regulatory Leadership

• Govern the regional crisis and product recall management framework, ensuring preparedness, cross-functional coordination, and timely escalation.
• Monitor regulatory developments, assess business impact, and ensure proactive compliance actions.
• Act as the regional representative to regulatory authorities, including participation in inspections and external engagements.

OEM, Toller & Supplier Governance

• Define and oversee the regional framework for OEM and toller QFS governance, including risk assessment, certification oversight, performance monitoring, and continuous improvement.
• Lead the annual OEM/toller audit program, including escalation management and corrective action governance.
• Strengthen supplier QFS performance in close collaboration with Procurement and Operations teams.

Regional Performance & Continuous Improvement

• Lead regional QFS audits across factories, warehouses, OEMs, and tollers, ensuring robust follow-up and systemic improvement.
• Drive continuous improvement initiatives to reduce complaints, incidents, and non-conformities through strong root-cause analysis and preventive systems.
• Build a strong quality culture and customer-centric mindset across the region.
• Lead regional laboratory management and validation programs, ensuring reliable test data, efficient lab operations, and full SHE compliance.
• Manage the regional QFS budget, operating expenses, and CAPEX initiatives, including business case development and value realization.
• Lead QFS design for new projects and actively support R&D initiatives from a prevention and risk management perspective.

Leadership & People Development

• Build regional capability through coaching, structured training, and capability uplift programs for site QFS leaders and teams.
• Lead talent development, succession planning, and competency frameworks within the regional QFS function.
• Set objectives, allocate resources, manage performance, and foster a high-performance, collaborative regional team.