Total 905 procurement manager job vacancies in F&B / Tourism / Hospitality category

Who we are 

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

The Brand & Community team is responsible for leading the integrated, cross-functional marketing process with the goal of increasing the awareness, preference and demand for our brand and products over time. 

Reporting to the VP, Brand Marketing, APAC, you will bring global brand plan to life in a way that is both distinctly lululemon, and uniquely local. You lead campaigns, local projects, experiences and build a plan that comprises broad and deep tactics to accelerate growth, brand awareness and long-term brand love. You are best in the world at building relationships, online to offline tactics and enthusiastic delivery of KPI’s. Through engaging and innovative online and offline storytelling you will be accountable for inspiring, educating and challenging guests to deliver against traffic, revenue and brand awareness goals.

A day in the life: 

• Build the market brand and community strategy bring to life lululemon’s key differentiator for Southeast Asia
• Drive brand equity, awareness and segmented activity and product stories in order to accelerate market growth
• Co-create regional / market campaigns through effective communication and collaboration
• Lead the development of local campaigns as it relates to various lululemon categories, including Yoga, Run, Train and potentially new categories
• Lead the integration of campaigns across key marketing channels, social, PR, creative, VM, community in market
• Manage cultural nuances in the product calendar and campaigns as it relates to Southeast Asia
• Closely partner with E-commerce and store team to drive traffic and guest engagement to support our growth
• Lead and support store managers by coaching the store on how to create community with market influencers and identifying key relationships 
• Lead and support within SSC team as key leader in Southeast Asia to promote and enhance lululemon culture and create environment when team has strong willingness to work together cross-functionally

Qualifications:

• You are passionate about sports, health and well-being. You’re someone who wants to grow as a person and thrive in a culture of leadership development and goal setting 
• 8+ years brand or integrated marketing background 
• Have led big brand initiatives in a high growth brand such as experiential, key relationships management or influencer programs, strategic partnerships 
• Effective written, presentation and communication skills
• Have strengths in strategic planning, analytic skills or consumer insights research 
• Strong collaborative skills and proven ability to work well with others across the business in a matrix environment
• Consumer Brand Management experience at a cutting edge, high growth, influential global brand is a plus

Must haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results. 
• Communicates with honesty and kindness, and creates the space for others to do the same. 
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure. 
• Fosters connection by putting people first and building trusting relationships. 
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

Beyond the Paycheck (Benefits & Perks) 

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.  

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice. 

About the Role

Be part of a team dedicated to enhancing patient experience and strengthening community engagement across healthcare settings. This role offers the opportunity to make a meaningful impact through patient relations, service recovery, engagement campaigns, and service improvement initiatives. If you are passionate about people, enjoy interacting with diverse stakeholders, and thrive in a fast-paced, service-oriented environment, this is a rewarding opportunity to drive positive change and improve care experiences.

Who Should Apply

• Individuals passionate about improving patient experience and building meaningful community relationships.
• Professionals who enjoy engaging with people, resolving service issues, and driving service excellence initiatives.
• Strong communicators who are proactive, empathetic, and comfortable working in dynamic, fast-paced environments.

Key Responsibilities

• Manage patient feedback and related matters, including investigations, service recovery, follow-up actions, response drafting, and reporting.
• Engage patients to gather feedback and identify opportunities for service improvement and enhanced patient experience.
• Partner with frontline staff and stakeholders to address feedback issues and support service recovery initiatives.
• Facilitate patient engagement activities such as focus group sessions and community outreach initiatives.
• Prepare reports, analyse feedback trends, and share insights with management and relevant departments.
• Build and maintain positive relationships with patients, caregivers, healthcare professionals, and internal teams.
• Identify meaningful stories and contribute content for internal newsletters and engagement communications.
• Drive on-ground campaigns and service improvement initiatives across multiple locations.
• Support ad-hoc projects and departmental initiatives as assigned.

Requirements

• Degree qualification with 2–3 years of experience in healthcare, hospitality, customer relations, or service-related industries.
• Strong verbal and written communication skills in English; ability to converse in local dialects or additional languages is advantageous.
• Customer-centric with strong interpersonal skills and confidence engaging stakeholders at all levels.
• Passionate about community engagement, patient experience, and frontline interaction.
• Comfortable managing campaigns and activities across different locations.
• IT-savvy and proficient in Microsoft Office applications; exposure to SharePoint or related systems is a plus.
• Able to interpret data, analyse trends, and support reporting needs.

Qualified applicants, please send a copy of your resume in MS Word to:

melanietay@recruitexpress.com.sg

or call Melanie at 6736 3280 for further enquiries

All information will be treated with confidentiality and only selected candidates would be notified

Consultant: Melanie Zheng Zhiyuan

Designation: Principal Consultant/Division Manager

CEI Reg No: R1104774

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Senior-Manager-%28Business-Development-&-Client-Relationships%29%2C-Customised-Executive-Programmes/33491-en_GB/

We regret that only shortlisted candidates will be notified.

About Us

NUS Business School Executive Education designs programmes that build leadership and organisational capability, working closely with clients across Asia Pacific and globally to translate their strategic priorities into impactful, faculty-led learning. Our Customised Executive Programmes team partners with C-suite leaders, CHROs, and Heads of L&D throughout this process. 

We are looking for a motivated relationship builder to grow our portfolio of corporate and public sector clients and deepen our presence in key regional markets. This is a role for someone who combines genuine business acumen with the patience and care required to build trust with senior institutional clients over time. 

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

What you will do

• Identify, win, and grow corporate and public sector accounts for customised executive programmes across target markets in Asia Pacific and beyond.
• Build and sustain relationships at multiple levels of an organisation — from C-suite sponsors to L&D and HR decision-makers — turning first conversations into long-term partnerships.
• Consult with senior leaders on their business challenges and work closely with NUS faculty to co-create programmes that deliver real organisational impact.
• Craft compelling, well-researched proposals and presentations that draw on NUS thought leadership and faculty expertise.
• Partner with NUS Programme Directors to oversee programmes from design through delivery and debrief, ensuring the rigour of the design carries through to delivery.
• Stay close to industry and L&D trends, acting as a trusted advisor rather than a vendor.

What you bring

• A Bachelor's degree and 6–10 years of experience in business development, key account management, or client-facing consulting, ideally with exposure to the Asia Pacific region.
• A track record of winning and growing strategic accounts — whether in executive education, leadership development, management consulting, or another professional services environment.
• Genuine business acumen: you can hold a credible conversation with a CFO or CHRO about their organisation's strategic priorities, not just propose a programme.
• Strong relationship-management instincts — trust built through being knowledgeable and communicating consistently.
• Comfort and confidence working across cultures and seniority levels, including in markets outside Singapore.
• A mature, collaborative approach to problem-solving — sound judgement under pressure, and the ability to work constructively with colleagues and clients to resolve issues.
• Willingness to travel regularly within the Asia Pacific region and globally.

(Appointment job grade will commensurate with the selected candidate's experience)

Why this role

You will work on the NUS Business School brand and platform, consistently ranked as one of Asia's top business schools — with genuine autonomy to build your own portfolio of regional relationships. This is a role for someone ready to move from winning individual programmes to building an institutional practice.

To apply, please include your CV and a short note on why this role interests you.

Job Duties:

• Manage floor operations to ensure consistently excellent guest experience.
• Recommends and suggests specialties to guest, up sells whenever possible.
• Train and work together with service and kitchen team to build sales.
• Responsible for all ordering, inventory, stationary, stocks for daily use in outlet and manage stock levels and wastage.
• Inspects table and glassware for cleanliness and damages.
• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies.
• Present bill upon request and processes payment.
• Train staff in the outlet as and when necessary.
• Ensure that service team adheres and comply with company’s policies and procedures.
• Handle customer complaints and feedback.
• Ensuring that the handover, closing and opening procedures are completed in each shift.
• Maintain a sound knowledge of the menu and presentation standards for food and drinks.
• Support cluster managers in optimising labour usage.
• Perform any others duties as directed by the Restaurant In-Charge and Operations Manager.

Requirements:

• Min. 2 years of relevant working experience in related field
• Management or supervisory experience will be an added advantage
• Ability to thrive in fast-paced and highly energized working environment
• Mature and decisive with good business acumen
• Resourceful with excellent management and interpersonal skills
• Proficient in MS Office Applications

Job Description – Events & Marketing Manager

Position Overview:

The Event & Marketing Manager is responsible for planning, organising, and executing marketing campaigns and events that promote the travel agency's products and services, enhance brand visibility, generate leads, and support sales growth. The role combines strategic marketing, event management, partnership development, and customer engagement to strengthen the company's market presence.

Marketing Strategy & Planning

• Develop and implement comprehensive marketing strategies aligned with business objectives.
• Manage the company's brand image and ensure consistent messaging across all marketing channels.
• Create and execute integrated marketing campaigns to promote travel packages, tours, cruises, and destination offerings.
• Monitor market trends, customer preferences, and competitor activities to identify growth opportunities.
• Manage marketing budgets and ensure cost-effective use of resources.

Event Planning & Management

• Plan, coordinate, and execute travel fairs, roadshows, travel talks events, product launches, seminars, webinars, and promotional activities.
• Manage event budgets, timelines, logistics, vendor negotiations, and sponsorship arrangements.
• Liaise with hotels, airlines, tourism boards, cruise lines, and other partners to organise successful events.
• Ensure smooth event operations and deliver exceptional attendee experiences.
• Evaluate event outcomes and prepare post-event reports with recommendations for improvement.

Team Leadership

• Lead and supervise marketing and event staff, where applicable.
• Coordinate activities with internal departments and external vendors.
• Provide guidance, training, and performance management for team members.

Qualifications:

Bachelor’s degree in Marketing, Business Administration, Tourism, Hospitality, Communications, Event Management, or a related field.

• Experience: Minimum of 5 years of experience in marketing, event management within a related industry.
• Proven track record of successfully managing marketing campaigns and events.

• Skills:

• Excellent communication and interpersonal skills.

  Digital marketing and social media management.

  Strong time management, problem-solving, and analytical skills.

  Highly proficient in MS Word, PowerPoint and Excel.

• IT and internet savvy.

Creative, energetic and resourceful with strategic thinking capabilities.

• Self-motivated and organised.

Able to work independently and strategically.

Work Hours: Willingness to work extended hours and weekends as needed.

Application Instructions:

Please include the following information in your resume:

1. Reasons for leaving your last employment.
2. Current and/or last drawn salary.
3. Expected monthly salary.
4. Availability.

DUTIES

You shall devote your time, knowledge, skill and attention in the performance of your duties in and out of the company if the exigencies of the work so require, on Sunday and public holidays and at such hours as may be required.

You shall not during the continuance of this contract except with the knowledge and written consent from the company, engage or interest yourself whether for reward or gratuitously, in any activity which would interfere with the performance of your duties with this Company.

You must not, without the consent from the company remove any company's properties (including the deletion or removal of any company data) from the office.

You shall not disclose to any third party at all time during your service with the company or thereafter, any secrets, transactions or information in the company, which may come within your knowledge or possession in the course of your employment with the company.

RESPONSIBILITIES

To responsible for ensuring that precast products and construction is being promoted to developments, consultants and relevant parties

To responsible to coordinate with Technical and Finance department during the tendering exercise for relevant inputs

To ensure proper communication to all levels

To carry out any other duties in which the company may assign to you with prior notice by the Company

To presentation to Developer & Consultant

To presentation of Preliminary Proposal

To conformation of Final Proposal

To coordination with Consultant

To tendering Exercise

To obtaining L.A

Requirements:

Possess Degree / Diploma in Civil / Structural Engineering

Minimum 3 year proven track record in construction sales, ideally in structural or precast sector

Good knowledge and contacts within Singapore Construction sector

Preference will be given to those who can commence immediately

Preference will driving Class 3 license with/without own transport

Singaporean or PR only

Job Duties:

• Manage floor operations to ensure consistently excellent guest experience.
• Recommends and suggests specialties to guest, up sells whenever possible.
• Train and work together with service and kitchen team to build sales.
• Responsible for all ordering, inventory, stationary, stocks for daily use in outlet and manage stock levels and wastage.
• Inspects table and glassware for cleanliness and damages.
• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies.
• Present bill upon request and processes payment.
• Train staff in the outlet as and when necessary.
• Ensure that service team adheres and comply with company’s policies and procedures.
• Handle customer complaints and feedback.
• Ensuring that the handover, closing and opening procedures are completed in each shift.
• Maintain a sound knowledge of the menu and presentation standards for food and drinks.
• Support cluster managers in optimising labour usage.
• Perform any others duties as directed by the Restaurant In-Charge and Operations Manager.

Requirements:

• Min. 2 years of relevant working experience in related field
• Management or supervisory experience will be an added advantage
• Ability to thrive in fast-paced and highly energized working environment
• Mature and decisive with good business acumen
• Resourceful with excellent management and interpersonal skills
• Proficient in MS Office Applications

Job Description:

• Lead and oversee the seamless day-to-day operations of all Food & Beverage outlets including Racines, 1864, Whisky Lounge and in-room dining.
• Drive guest satisfaction, loyalty and brand reputation by delivering memorable dining experiences through personalized service, strong guest engagement and meticulous attention to detail.
• Evaluate changes in guest needs, the guest mix and competitive set in order to recommend and action appropriate product/service and operational changes as necessary.
• Ensure that brand standards, including sustainability initiatives, are maintained.
• Recruit, mentor, coach and develop high-performing teams through structured training, succession planning, performance management, and employee engagement initiatives that foster a positive service culture.
• Coordinate and communicate with all other departments as required to ensure smooth operations, high levels of guest and employee satisfaction and the most effective use of resources.
• Take a proactive and innovative approach to operations in order to maintain market competitiveness and exceptional financial performance.
• Work with the Marketing team to develop creative and effective promotions and to drive their implementation in a timely manner.
• Develop beverage menus for all areas and work with the Executive Chef to develop dining menus.
• Prepare monthly forecasts for restaurant, room service and bar, review daily and monthly financial result and take any required actions.

Job Requirements:

• Minimum 3 -5 years of experience in a similar role, preferably in a Five-star luxury setting.
• A strong understanding of the overall hotel business with the ability to study, analyse and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Proven experience in meeting budget and forecast for all costs, including payroll and other expenses.
• Experience in managing and developing a team, including performance management, performance reviews, disciplinary procedures, creating learning and development plans, coaching etc.
• Has a good understanding of luxury guest expectations and desire to meet these expectations.
• Project professional image at all times through personal presentation / interpersonal skills.
• Has awareness of industry trends in service, product and presentation. A passion for food, wine and the culinary arts that is knowledgeable and effusive.
• Aptitude for developing promotions and marketing.

The Restaurant General Manager assists the Director of F&B with the management of Basilico, in line with Conrad standards, brand pillars and prescribed Hilton policies and procedures.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As an Restaurant General Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Assist in the operations, to ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
• Always be present in operations during the “golden time”.
• Assist in the preparation of the department Sales and Marketing plans
• Ensure that the outlet operational budget is in line and cost are strictly controlled maximizing profitability
• Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Ensure guest needs and guest expectations are met by providing an efficient and professional service
• Liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation
• Ensure guest needs and guest expectations are met by providing an efficient and professional service
• Liaise with Housekeeping to ensure a consistently high standard of cleanliness, repair and maintenance and to provide a smooth flow of linen supplies, flowers and uniforms
• Liaise with the beverage department to ensure the efficient supply of beverages
• Liaise with Stewarding to ensure a high standard of cleanliness, maintenance and adequate provisions of operation equipment
• Prepare all operations report on a weekly and monthly basis
• Carry out any other responsibilities as requested as directed by Assistant Director of F&B or Director of F&B
• Liaise with the Learning & Development Department on departmental training needs
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.  

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Diploma or degree in Hospitality, Hotel Management, Restaurant Management, or related discipline is an advantage.
• Minimum 5–8 years of progressive F&B experience, including at least 2-3 years in a General Manager or senior restaurant management role within a full-service Italian fine dining or upscale Italian restaurant environment.
• Strong operational knowledge of authentic Italian cuisine and service standards, including menu curation, guest experience design, and traditional Italian dining culture.
• Proven experience managing end-to-end restaurant operations, including P&L accountability, cost control, budgeting, forecasting, inventory management, and supplier relations.
• Solid understanding of wine programs, with emphasis on Italian wine regions, pairing, and cellar management.
• Demonstrated ability to lead large teams, manage performance, and maintain service excellence in a high-volume, fast-paced, upscale dining environment.
• Strong leadership, communication, interpersonal, and stakeholder management skills.
• Ability to uphold and drive consistent high standards in guest experience, service execution, and operational efficiency.
• High attention to detail with a strong understanding of fine dining or premium restaurant service culture.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
 

[Job ID: 1069090]

Responsibilities:

• Oversee daily restaurant operations for efficiency and performance.
• Lead, coach, and develop staff to deliver excellent service; conduct regular roll calls and performance monitoring.
• Ensure food preparation, service speed, and product quality meet company standards.
• Manage POS/ordering systems and train staff accordingly.
• Plan rosters, maintain SOPs, and ensure appropriate staffing levels within budget.
• Conduct monthly stock checks, replenish inventory, and manage maintenance of standards.
• Prepare and submit monthly performance and administrative reports to the corporate office.

Requirements:

• Minimum 6 years of experience in the F&B industry with restaurant management experience.
• Willingness to work shifts, weekends, and public holidays.
• Experience in Japanese cuisine will be an added advantage.

To Apply, please kindly email your updated resume to

cv_estheryip@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Yip Yan Wen, Esther

EA Personnel Reg. no.: R25152371

EA License no.: 07C5771

about the company

Randstad is partnering with a leading manufacturing client to hire a Facility Building Manager. In this role, you will be responsible for overseeing the daily operations, maintenance, and overall management of the building. You will ensure optimal operational efficiency, safety, regulatory compliance, and service excellence across all assigned sites.

about the job

• Oversee day-to-day site operations, ensuring the smooth performance of all M&E systems, including HVAC, electrical, plumbing, and lifts.
• Plan and implement both preventive and corrective maintenance schedules to ensure equipment reliability and longevity.
• Lead EHS initiatives, ensuring strict adherence to workplace safety regulations through routine inspections, risk assessments, and policy enforcement.
• Maintain and optimize essential manufacturing utilities (e.g., chilling systems, compressed air) and ensure strict environmental compliance for cleanroom and HVAC systems to prevent production downtime
• Prepare and oversee facility budgets, track key performance metrics, and manage external contractors to ensure quality and compliance.
• Train and guide staff while driving continuous improvement initiatives for facility reliability, environmental sustainability, and workplace safety.

skills and experience required

• Degree/ Diploma in Facilities Management / Engineering / Real Estate, or a related discipline.
• Min 8 years of relevant facilities experience in a cleanroom manufacturing environment (ideally from cleanroom ISO 7/8)
• Preferably individuals with lean six sigma / PMP / Fire Manager certification
• Plastics injection molding manufacturing environment will be a big plus
• Strong knowledge of facility operations, maintenance planning, and workplace safety regulations
• Able to commence immediate or short notice will be a plus
• The plant is running on 12 hour shift pattern , prepared to be call back when there is a need due to operation needs
• WSH Certified

We encourage interested applicants to submit their CV to yitwei.kwan(@)randstad.com.sg

To ensure your application is fully considered, kindly include the following details:

• Your current availability
• Your salary expectation
• Your reason for separation from your current job

Please note that only candidates who are shortlisted will be contacted.

EA: 94C3609 / Reg: R1325913

Are you a strategic healthcare operations professional with a passion for driving service excellence, operational efficiency, and patient-centric care? Join a dynamic healthcare environment where you will play a key role in leading teams, optimizing workflows, and delivering impactful healthcare services.

Key Responsibilities

• Lead and oversee daily healthcare operations, ensuring smooth delivery of patient access, pre-registration, scheduling, referral coordination, and administrative services.
• Drive operational excellence by implementing process improvements that enhance patient experience, service quality, and organizational performance.
• Partner closely with clinical, nursing, administrative, and leadership teams to streamline workflows and improve cross-functional collaboration.
• Manage and develop high-performing teams, including managers, supervisors, team leaders, and frontline staff.
• Monitor workforce planning, staffing requirements, and resource allocation to support service demands and operational objectives.
• Champion patient-focused initiatives while maintaining compliance with healthcare regulations, policies, and quality standards.
• Lead strategic projects related to patient access, revenue cycle operations, service expansion, and healthcare transformation initiatives.
• Analyze operational performance metrics, identify improvement opportunities, and develop actionable business strategies.
• Support financial stewardship through effective resource management, budgeting considerations, and operational planning.
• Handle service recovery matters and resolve operational challenges with professionalism and a solutions-oriented approach.
• Facilitate change management initiatives and foster a culture of continuous improvement, innovation, and service excellence.

Requirements

• Degree in any discipline from a recognized institution.
• At least 5 years of healthcare operations, clinical operations, patient access, revenue cycle, or related healthcare management experience.
• Proven experience leading and developing teams in a healthcare environment.
• Strong stakeholder management and communication skills with the ability to engage across all levels of an organization.
• Demonstrated ability to drive operational improvements, manage projects, and implement change initiatives.
• Analytical, resourceful, and capable of making sound business decisions in a fast-paced environment.
• Experience in patient access, healthcare administration, clinic operations, or hospital operations will be highly advantageous.

Why Apply?

• Opportunity to lead impactful healthcare operations initiatives.
• Exposure to large-scale healthcare projects and organizational transformation.
• Collaborative and professional working environment.
• Career growth and leadership development opportunities.

Interested applicants are invited to submit their updated resume to leonleong@recruitexpress.com.sg with the subject header:

"Healthcare Operations Manager"

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

The Senior Manager (IT) leads the organisation’sIT strategy, infrastructure, cybersecurity, and digital platforms that underpinSOS’s 24/7 lifeline services.

This role is responsible for ensuring the reliability, security, and resilience of mission-critical systems, while strengthening IT governance, service delivery, and operational effectiveness.

The incumbent will play a key role in advancing the organisation’s digital transformation agenda, including the adoption of data, automation, and AI-enabled solutions to enhance service delivery and organisational impact.

This role will also oversee vendor management and lead the IT team to build sustainable and scalable technology capabilities. In addition, the incumbent will provide strategic advisory to senior leadership on technology risks, investments, and innovation priorities.

Duties and Responsibilities:
IT Strategy, Governance & Risk

• Develop and execute the organisation’s IT strategy and multi-year technology roadmap, ensuring alignment with organisational priorities and 24/7 service requirements.
• Lead organisation-wide digital transformation initiatives to enhance service delivery, operational efficiency, and enable data-driven decision-making.
• Establish, implement, and continuously enhance IT governance frameworks, policies, and cybersecurity practices.
• Oversee IT risk management, including cybersecurity risks, and ensure robust Business Continuity Planning (BCP) and Disaster Recovery (DR) capabilities for mission‑critical systems.
• Ensure compliance with relevant regulatory, sectoral, and data protection requirements.
• Engage with the IT Committee to provide updates on IT strategy and key initiatives, seek guidance, and escalate critical risks and developments.

Infrastructure & Operations

• Oversee the organisation’s IT infrastructure, including networks, servers, cloud platforms, virtual environments, and end-user systems.
• Ensure high availability, performance, and reliability of systems supporting 24/7 operations.
• Implement proactive system monitoring, capacity planning, and performance optimisation to ensure system stability and scalability.
• Lead incident management and service recovery processes to minimise disruption and ensure timely restoration of critical services.
• Drive continuous improvement in IT service management and operational processes to enhance efficiency, service quality, and user experience.

Applications & Digital Platforms

• Oversee the governance, administration, and optimisation of key enterprise systems (e.g., CRM, donor management, training management systems, and communication systems).
• Manages system integrations, enhancements, and lifecycle upgrades in collaboration with vendors and internal stakeholders.
• Ensured digital platforms are aligned with operational needs, scalable, and user-centric.
• Drive the adoption of emerging technologies (e.g., automation, AI-enabled tools) to enhance service delivery and organisational effectiveness.

Cybersecurity and Data Protection

• Establish and maintain a robust cybersecurity framework, including access controls, endpoint protection, monitoring, and incident responses.
• Identify, assess, and mitigate cybersecurity and data protection risks to safeguard systems and organisational data.
• Conduct periodic security assessments, vulnerability reviews, and user awareness initiatives.

Project, Vendor & Budget Management

• Lead IT projects end-to-end, ensuring delivery within scope, timeline, budget, and quality expectations, while meeting business and operational needs.
• Manage vendor relationships, including contract negotiation and service level performance.
• Manage the annual IT budget, ensuring cost discipline, and prepare cost‑benefit analyses to support informed technology investment decisions.

Stakeholder Management & Leadership

• Build strong relationships with stakeholders and communicate IT plans, risks, and progress effectively to support informed decision-making.
• Collaborate with internal stakeholders to understand their IT needs and align technology initiatives accordingly.
• Provide regular updates to Management, the IT Committee, and relevant governance bodies on IT strategy, performance, and key developments.

Team Leadership

• Lead, mentor, and develop IT staff, fostering a high-performance, service-oriented culture.
• Promote capability development, knowledge sharing, and continuous improvement to strengthen team performance and effectiveness.

Educational Qualification:

• Degree in Computer Science, Information Technology, or related field
• Relevant professional certifications such as ITIL, CISSP, CISM, PMP, or cloud certifications (e.g. AWS, Azure) would be an advantage

Relevant Experience:

• Minimum 10 years of relevant IT experience, with proven experience in leading IT projects, managing teams, and overseeing enterprise IT environments.
• Preferably with experience in a similar senior IT leadership role
• Experience in digital transformation, data, automation, or AI-enabled solutions

Behaviour Traits & Attitude:

• Strategic thinking and the ability to align technology initiatives with organisational priorities
• Strong problem-solving and analytical capabilities
• Robust governance, risk, and cybersecurity awareness
• Vendor management and commercial acumen
• Stakeholder management and communication skills
• Leadership and team development capabilities
• Ability to operate in a fast-paced, mission-critical environment

Join a premium senior living and healthcare environment dedicated to delivering exceptional hospitality experiences for residents and their families.

Salary & Benefits

Key Responsibilities

• Operations: Coordinate daily shift coverage, oversee table turnover, and streamline processes to ensure seamless service.
• Team Leadership: Recruit, train, schedule, and evaluate staff. Handle team conflicts and maintain a positive workplace culture.
• Financial & Cost Control: Monitor daily sales, manage budgets, track inventory, and optimize expenses (such as food waste and labor costs).
• Customer Experience: Greet guests, handle feedback or complaints with conflict resolution, and proactively build patron loyalty.
• Compliance: Enforce food safety standards, health regulations, and operational policies