Total 34 Manager it analyst job vacancies in F&B / Tourism / Hospitality category

We are seeking a proactive IT Administrator (3–4 years experience) to manage the digital infrastructure and security for our corporate office and 6 clinical sites. You will lead our Google Workspace strategy, enforce "Zero Trust" security, ensure strict PDPA compliance, and drive operational efficiency by implementing AI-powered workflows.

Key Responsibilities

1. Google Workspace, Identity & Security

• Admin & Governance: Manage OUs, Groups, and Role-Based Access Control (RBAC).

• Security Hardening: Implement MFA, Context-Aware Access, and MDM policies to secure clinical data on all company mobile devices and workstations.

• Security Operations: Lead the implementation of CIS Controls and Zero Trust architecture. Monitor security logs and alerts (SIEM) to identify threats.

2. Lifecycle & PDPA Compliance

• Provisioning: Manage end-to-end employee onboarding/offboarding for IT assets and application credentials.

• Data Protection: Act as a key technical liaison for PDPA compliance, ensuring "Reasonable Security" for patient data, managing data retention schedules, and maintaining an accurate Data Inventory Map.

• Auditing: Conduct regular access reviews and support the Data Protection Officer (DPO) in annual compliance audits.

3. AI Workflow Automation (Business Support)

• Internal Efficiency: Identify manual tasks across clinical and corporate sites and automate them using Google tools (e.g., using Google Forms + AppSheet for patient feedback or stock intake).

• Generative AI: Promote the use of Gemini to assist staff with content drafting, data summarization, and reporting.

• Knowledge Management: Implement NotebookLM to create "grounded" internal knowledge bases (e.g., clinical SOPs, HR policies) for instant staff queries, ensuring AI responses are based only on verified internal data.

4. Network & Infrastructure

• Multi-Site Connectivity: Manage ISP vendors and troubleshoot internet/SD-WAN issues across 7 locations.

• Clinic WiFi: Maintain secure, high-performance WiFi (VLAN-separated) to ensure clinical systems and guest networks remain isolated.

Requirements & Qualifications

• Experience: 3–4 years in IT/Systems Administration. Experience in healthcare or retail SMEs is a major plus.

• PDPA Proficiency: Solid understanding of the Singapore Personal Data Protection Act. Holding a Practitioner Certificate in Personal Data Protection (WSQ) or Fundamentals of PDPA is highly preferred.

• Technical Stack: Advanced knowledge of Google Workspace Admin Console, Google Cloud Identity, and MDM solutions.

• AI Literacy: Hands-on experience (or a strong interest) in utilizing Generative AI (Gemini, NotebookLM) and low-code tools (AppSheet/Apps Script) for business process improvement.

• Networking: Experience managing multi-site WiFi environments (e.g., Ubiquiti, Aruba, or Meraki).

Why Join Us?

You won't just be "keeping the lights on." You will be the architect of a secure, AI-enhanced clinical environment, helping us lead the way in modern healthcare operations in Singapore.

We are seeking a proactive IT Administrator to manage the digital infrastructure and security for our corporate office and 6 clinical sites. You will lead our Google Workspace strategy, enforce "Zero Trust" security, ensure strict PDPA compliance, and drive operational efficiency by implementing AI-powered workflows.

Key Responsibilities

1. Google Workspace, Identity & Security

• Admin & Governance: Manage OUs, Groups, and Role-Based Access Control (RBAC).
• Security Hardening: Implement MFA, Context-Aware Access, and MDM policies to secure clinical data on all company mobile devices and workstations.
• Security Operations: Lead the implementation of CIS Controls and Zero Trust architecture. Monitor security logs and alerts (SIEM) to identify threats.

2. Lifecycle & PDPA Compliance

• Provisioning: Manage end-to-end employee onboarding/offboarding for IT assets and application credentials.
• Data Protection: Act as a key technical liaison for PDPA compliance, ensuring "Reasonable Security" for patient data, managing data retention schedules, and maintaining an accurate Data Inventory Map.
• Auditing: Conduct regular access reviews and support the Data Protection Officer (DPO) in annual compliance audits.

3. AI Workflow Automation (Business Support)

• Internal Efficiency: Identify manual tasks across clinical and corporate sites and automate them using Google tools (e.g., using Google Forms + AppSheet for patient feedback or stock intake).
• Generative AI: Promote the use of Gemini to assist staff with content drafting, data summarization, and reporting.
• Knowledge Management: Implement NotebookLM to create "grounded" internal knowledge bases (e.g., clinical SOPs, HR policies) for instant staff queries, ensuring AI responses are based only on verified internal data.

4. Network & Infrastructure

• Multi-Site Connectivity: Manage ISP vendors and troubleshoot internet/SD-WAN issues across 7 locations.
• Clinic WiFi: Maintain secure, high-performance WiFi (VLAN-separated) to ensure clinical systems and guest networks remain isolated.

Job Requirements

• Experience: 3–4 years in IT/Systems Administration. Experience in healthcare or retail SMEs is a major plus.

• PDPA Proficiency: Solid understanding of the Singapore Personal Data Protection Act. Holding a Practitioner Certificate in Personal Data Protection (WSQ) or Fundamentals of PDPA is highly preferred.

• Technical Stack: Advanced knowledge of Google Workspace Admin Console, Google Cloud Identity, and MDM solutions.

• AI Literacy: Hands-on experience (or a strong interest) in utilizing Generative AI (Gemini, NotebookLM) and low-code tools (AppSheet/Apps Script) for business process improvement.

• Networking: Experience managing multi-site WiFi environments (e.g., Ubiquiti, Aruba, or Meraki).
  

Job Highlights

• Annual Leave - 14 days onwards

• Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones

• FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!

• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony 
  

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more. You’ll definitely love your #workfam.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

You won't just be "keeping the lights on." You will be the architect of a secure, AI-enhanced clinical environment, helping us lead the way in modern healthcare operations in Singapore.

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Maintain and enhance IT policies, processes and controls to ensure regulatory compliance and effective risk management.
• Lead end-to-end IT audits and regulatory inspections, including response coordination and remediation tracking.
• Assess control gaps against MAS guidelines and monitor corrective actions with stakeholders.
• Provide guidance on IT risk matters and update management on audit and regulatory developments.

Requirements:

• At least 5 years of experience in IT governance, audit, technology risk or IT compliance.
• Strong understanding of MAS TRM and relevant IT governance frameworks (e.g. NIST, ISO 27001).
• Experience in managing IT audits and engaging regulators.

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

The Senior Manager (IT) leads the organisation’sIT strategy, infrastructure, cybersecurity, and digital platforms that underpinSOS’s 24/7 lifeline services.

This role is responsible for ensuring the reliability, security, and resilience of mission-critical systems, while strengthening IT governance, service delivery, and operational effectiveness.

The incumbent will play a key role in advancing the organisation’s digital transformation agenda, including the adoption of data, automation, and AI-enabled solutions to enhance service delivery and organisational impact.

This role will also oversee vendor management and lead the IT team to build sustainable and scalable technology capabilities. In addition, the incumbent will provide strategic advisory to senior leadership on technology risks, investments, and innovation priorities.

Duties and Responsibilities:
IT Strategy, Governance & Risk

• Develop and execute the organisation’s IT strategy and multi-year technology roadmap, ensuring alignment with organisational priorities and 24/7 service requirements.
• Lead organisation-wide digital transformation initiatives to enhance service delivery, operational efficiency, and enable data-driven decision-making.
• Establish, implement, and continuously enhance IT governance frameworks, policies, and cybersecurity practices.
• Oversee IT risk management, including cybersecurity risks, and ensure robust Business Continuity Planning (BCP) and Disaster Recovery (DR) capabilities for mission‑critical systems.
• Ensure compliance with relevant regulatory, sectoral, and data protection requirements.
• Engage with the IT Committee to provide updates on IT strategy and key initiatives, seek guidance, and escalate critical risks and developments.

Infrastructure & Operations

• Oversee the organisation’s IT infrastructure, including networks, servers, cloud platforms, virtual environments, and end-user systems.
• Ensure high availability, performance, and reliability of systems supporting 24/7 operations.
• Implement proactive system monitoring, capacity planning, and performance optimisation to ensure system stability and scalability.
• Lead incident management and service recovery processes to minimise disruption and ensure timely restoration of critical services.
• Drive continuous improvement in IT service management and operational processes to enhance efficiency, service quality, and user experience.

Applications & Digital Platforms

• Oversee the governance, administration, and optimisation of key enterprise systems (e.g., CRM, donor management, training management systems, and communication systems).
• Manages system integrations, enhancements, and lifecycle upgrades in collaboration with vendors and internal stakeholders.
• Ensured digital platforms are aligned with operational needs, scalable, and user-centric.
• Drive the adoption of emerging technologies (e.g., automation, AI-enabled tools) to enhance service delivery and organisational effectiveness.

Cybersecurity and Data Protection

• Establish and maintain a robust cybersecurity framework, including access controls, endpoint protection, monitoring, and incident responses.
• Identify, assess, and mitigate cybersecurity and data protection risks to safeguard systems and organisational data.
• Conduct periodic security assessments, vulnerability reviews, and user awareness initiatives.

Project, Vendor & Budget Management

• Lead IT projects end-to-end, ensuring delivery within scope, timeline, budget, and quality expectations, while meeting business and operational needs.
• Manage vendor relationships, including contract negotiation and service level performance.
• Manage the annual IT budget, ensuring cost discipline, and prepare cost‑benefit analyses to support informed technology investment decisions.

Stakeholder Management & Leadership

• Build strong relationships with stakeholders and communicate IT plans, risks, and progress effectively to support informed decision-making.
• Collaborate with internal stakeholders to understand their IT needs and align technology initiatives accordingly.
• Provide regular updates to Management, the IT Committee, and relevant governance bodies on IT strategy, performance, and key developments.

Team Leadership

• Lead, mentor, and develop IT staff, fostering a high-performance, service-oriented culture.
• Promote capability development, knowledge sharing, and continuous improvement to strengthen team performance and effectiveness.

Educational Qualification:

• Degree in Computer Science, Information Technology, or related field
• Relevant professional certifications such as ITIL, CISSP, CISM, PMP, or cloud certifications (e.g. AWS, Azure) would be an advantage

Relevant Experience:

• Minimum 10 years of relevant IT experience, with proven experience in leading IT projects, managing teams, and overseeing enterprise IT environments.
• Preferably with experience in a similar senior IT leadership role
• Experience in digital transformation, data, automation, or AI-enabled solutions

Behaviour Traits & Attitude:

• Strategic thinking and the ability to align technology initiatives with organisational priorities
• Strong problem-solving and analytical capabilities
• Robust governance, risk, and cybersecurity awareness
• Vendor management and commercial acumen
• Stakeholder management and communication skills
• Leadership and team development capabilities
• Ability to operate in a fast-paced, mission-critical environment

Responsibilities:

• Executed applications strategy and technology roadmap, aligning IT with business goals.
• Managed and optimized software systems for seamless integration, scalability, and sustainability.
• Leveraged emerging technologies to drive competitive advantage.
• Translated business requirements into technical specifications and tailored solutions.
• Collaborated with users and vendors, providing training and guidance for smooth adoption.
• Acted as primary contact for third-party application issues and project updates.
• Ensured compliance with organizational standards, ISO27001:2022, and supported after-hours operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of IT experience, including 5+ years in team leadership and management.
• 3+ years of experience in software system design, development, and maintenance.
• Strong expertise in software engineering, secure development, cloud computing, AI, and cybersecurity.
• Experienced in enterprise systems, digital transformation, emerging technologies, and enterprise applications (Education sector preferred).
• Proficient in databases, programming, server infrastructure, SQL Server, and SDLC processes.
• Skilled in leading IT support teams, prioritizing tasks, and managing multiple incidents concurrently.
• Detail-oriented, self-motivated, and adaptable, with strong communication, interpersonal, and organizational skills.
• Experienced in project management, analytical problem-solving, and maintaining composure under pressure.
• Certified in ITIL, PMP, and Microsoft technologies.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

The Head, IT Applications & Engineering is accountable for the end-to-end delivery, performance, stability, and evolution of the organisation’s application landscape across core insurance systems, CRM and customer-servicing platforms, customer-facing digital channels, and integration and API layers.

The primary purpose of this role is to ensure that enterprise systems and custom-built digital capabilities are well-architected for scalability, efficiently delivered, and sustainably operated to support business growth in a regulated insurance environment.

We are seeking a strategic leader who can lead the team through a critical business growth phase. He/she should demonstrate a combination of strong technical leadership and enterprise application experience (e.g. with policy administration and CRM systems).The ideal candidate should also have experience in building or transforming teams from a reactive, change-request driven culture into a high-performing, innovative and product-oriented engineering one.

POSITION ACCOUNTABILITIES

Technical Leadership & Architecture

-               Provide hands-on leadership across application design, architecture and engineering best practices

-               Guide teams in building scalable, secure, and high-performance systems

-               Review, validate and challenge technical designs while coaching software engineers on best practices

Enterprise Applications Ownership

-               Oversee the design, build / customisation and enhancement of core insurance systems, CRM and customer-servicing platforms, customer-facing digital channels, andintegration and API layers

-               For enterprise systems and SaaS platforms, ensure optimal balance between configuration and customisation

-               Build and maintain application roadmaps aligned to business priorities

-               Identify opportunities for system optimisation, technical debt reduction and cost-efficiency improvements

AI Enablement & Innovation

-               Build engineering capacity for innovation and product development (including AI and automation) and modernizing existing technology stack

-               Drive adoption of AI-enabled development practices and tooling across the SDLC

-               Support gradual transition towards a product squad operating model

Engineering Execution and Resource Planning

-               Define and implement delivery processes (agile cadence, sprint planning, backlog management)

-               Establish and manage release schedules and CI/CD pipelines

-               Track and report delivery performance metrics (lead time, defects, throughout)

-               Establish and enforce engineering standards and best practices of code quality and peer reviews, CI/CD and test automation standards

-               Define engineering roadmaps and plan resource allocation across multiple projects

Team Leadership and Change Agility

-               Lead and manage software engineering teams, focused on a balanced strategy to build internal engineering capabilities and leveraging external (offshore)capabilities

-               Coach, mentor and develop engineering managers and developers.

- Identify capability gaps and implement training and promote professional development within the team, emphasizing the growth and advancement of team members
-               Foster anengineering culture of strong ownership, collaboration and continuousimprovement

-               Navigate complex change management processes, fostering a culture of agility

Strategic Vendor Management

-               Manage vendor relationships and contract negotiations to optimize value, performance, and risk mitigation.

-               Manage delivery and performance of vendors and integration partners, which includes tracking vendor performance against SLAs and contractual obligation.

-               Manage vendor’s upgrade and roadmap alignment, prevent over-customisation and vendor lock-in.

Stakeholder Management & Alignment

-               Partner closely with business, product, and executive stakeholders to align on priorities and outcomes

-               Translate complex business requirements into scalable technical solutions

QUALIFICATIONS AND EXPERIENCE

Qualifications

-               Bachelor degree in Computer Science, Information Technology, Information Systems, Computer or Software Engineering, or a related technical discipline.

-               Relevant professional certifications such as Project Management Professional (PMP),Certified ScrumMaster (CSM) or other relevant credentials are advantageous.

Experience

-               15 - 20years of experience in software engineering, application delivery, with strong progression into leadership roles

-               Strong background in modern architecture (e.g. microservices / API design, cloud-native development, integration patterns such as REST, messaging, event-driven)

-               Demonstrated experience leading and scaling engineering teams. Prior experience with leading offshore teams is advantageous.

-               Strong technical foundation with previous hands-on experience as a technology architect, able to make strategic decisions grounded in deep architectural understanding.

-               Exposure to AI/ML or AI-enabled development practices is highly preferred

-               Experience working with enterprise platforms (CRM systems such as Salesforce, Dynamics)

-               Experience working in direct insurance environments with understanding of policy lifecycle, underwriting workflows, claims processing is preferred.

-               Experience working in regulated environments with strong appreciation of technology risk management, segregation of duties, audit and compliance requirements is advantageous.

Key Competencies & Attributes

-               A problem solver who is hands-on, pragmatic, and delivery-focused

-               Comfortable to do hands-on coding and engage developers at code, design and architecture levels

-               Strong systems thinking and architectural mindset

-               Able to operate effectively in lean, fast-paced and ambiguous environments

-               Comfortable driving change and challenging status quo constructively

-               Able to drive cross-functional collaboration

Supports the day-to-day IT and cybersecurity operations for all PAP Town Councils and the coordinating office. Working closely with the appointed IT vendor, Town Council staff, and relevant external parties, this role focuses on operational coordination, issue tracking, and execution support, including assistance with IT and cybersecurity-related audit queries and inter-agency operational matters

Responsibilities:

• Executed applications strategy and technology roadmap, aligning IT with business goals.
• Managed and optimized software systems for seamless integration, scalability, and sustainability.
• Leveraged emerging technologies to drive competitive advantage.
• Translated business requirements into technical specifications and tailored solutions.
• Collaborated with users and vendors, providing training and guidance for smooth adoption.
• Acted as primary contact for third-party application issues and project updates.
• Ensured compliance with organizational standards, ISO27001:2022, and supported after-hours operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of IT experience, including 5+ years in team leadership and management.
• 3+ years of experience in software system design, development, and maintenance.
• Strong expertise in software engineering, secure development, cloud computing, AI, and cybersecurity.
• Experienced in enterprise systems, digital transformation, emerging technologies, and enterprise applications (Education sector preferred).
• Proficient in databases, programming, server infrastructure, SQL Server, and SDLC processes.
• Skilled in leading IT support teams, prioritizing tasks, and managing multiple incidents concurrently.
• Detail-oriented, self-motivated, and adaptable, with strong communication, interpersonal, and organizational skills.
• Experienced in project management, analytical problem-solving, and maintaining composure under pressure.
• Certified in ITIL, PMP, and Microsoft technologies.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Responsibilities:

• Executed applications strategy and technology roadmap, aligning IT with business goals.
• Managed and optimized software systems for seamless integration, scalability, and sustainability.
• Leveraged emerging technologies to drive competitive advantage.
• Translated business requirements into technical specifications and tailored solutions.
• Collaborated with users and vendors, providing training and guidance for smooth adoption.
• Acted as primary contact for third-party application issues and project updates.
• Ensured compliance with organizational standards, ISO27001:2022, and supported after-hours operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of IT experience, including 5+ years in team leadership and management.
• 3+ years of experience in software system design, development, and maintenance.
• Strong expertise in software engineering, secure development, cloud computing, AI, and cybersecurity.
• Experienced in enterprise systems, digital transformation, emerging technologies, and enterprise applications (Education sector preferred).
• Proficient in databases, programming, server infrastructure, SQL Server, and SDLC processes.
• Skilled in leading IT support teams, prioritizing tasks, and managing multiple incidents concurrently.
• Detail-oriented, self-motivated, and adaptable, with strong communication, interpersonal, and organizational skills.
• Experienced in project management, analytical problem-solving, and maintaining composure under pressure.
• Certified in ITIL, PMP, and Microsoft technologies.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Maintain and enhance IT policies, processes and controls to ensure regulatory compliance and effective risk management.
• Lead end-to-end IT audits and regulatory inspections, including response coordination and remediation tracking.
• Assess control gaps against MAS guidelines and monitor corrective actions with stakeholders.
• Provide guidance on IT risk matters and update management on audit and regulatory developments.

Requirements:

• At least 5 years of experience in IT governance, audit, technology risk or IT compliance.
• Strong understanding of MAS TRM and relevant IT governance frameworks (e.g. NIST, ISO 27001).
• Experience in managing IT audits and engaging regulators.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

• Autonomy to make key decisions to shape a Center of Excellence (COE) 
• Direct engagement with senior business stakeholders 

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a Senior IT manager to join their team.

About the job

Your responsibility includes:

1. ETRM Application Ownership & Operations

• System Availability: Own the overall availability, performance, and reliability of the global ETRM ecosystem and downstream business applications.
• Service Management: Ensure application incidents, service requests, and maintenance are managed in line with strict SLAs and ITSM processes, serving as the ultimate escalation point for major business-impacting issues.
• Lifecycle Management: Oversee system upgrades, application patching, custom extensions, core integrations, and end-of-life planning to ensure systems remain fit for 

2.COE Governance & Strategic Roadmap 

COE Controls: Establish, maintain, and enforce application standards, change control, and release workflows under an Application Center of Excellence (COE) model to minimize operational risk.

• Strategic Roadmap: Define and execute the ETRM and application roadmap aligned with commercial business strategies and operational priorities.

3. Stakeholder Engagement & Project Delivery

• Business Partnership: Engage regularly with traders, risk managers, accounting leads, and executive system owners to translate complex business requirements into clear technical actions.
• Project Execution: Oversee the end-to-end delivery of major IT initiatives, including new commodity onboarding, risk model implementations, cloud migrations, and operational efficiency automations.

Skills and experience required

As a successful applicant, you will have at least 7 years of experience in ETRM of at least 1 major ETRM system (e.g., ION Endur/Allegro/RightAngle, Hitachi Openlink, or Aligne). At least 5 years of team management / vendor management is required for this role.

Proven track record in business stakeholder management is required for this role. 

Whats on offer
This is an excellent opportunity to join a leading end user environment with exposure to service management for Application


To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at https://www.linkedin.com/in/hoonteck-nologyrecruitment/?skipRedirect=true. (EA: 94C3609/ R1219669)

Responsibilities:

• Executed applications strategy and technology roadmap, aligning IT with business goals.
• Managed and optimized software systems for seamless integration, scalability, and sustainability.
• Leveraged emerging technologies to drive competitive advantage.
• Translated business requirements into technical specifications and tailored solutions.
• Collaborated with users and vendors, providing training and guidance for smooth adoption.
• Acted as primary contact for third-party application issues and project updates.
• Ensured compliance with organizational standards, ISO27001:2022, and supported after-hours operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of IT experience, including 5+ years in team leadership and management.
• 3+ years of experience in software system design, development, and maintenance.
• Strong expertise in software engineering, secure development, cloud computing, AI, and cybersecurity.
• Experienced in enterprise systems, digital transformation, emerging technologies, and enterprise applications (Education sector preferred).
• Proficient in databases, programming, server infrastructure, SQL Server, and SDLC processes.
• Skilled in leading IT support teams, prioritizing tasks, and managing multiple incidents concurrently.
• Detail-oriented, self-motivated, and adaptable, with strong communication, interpersonal, and organizational skills.
• Experienced in project management, analytical problem-solving, and maintaining composure under pressure.
• Certified in ITIL, PMP, and Microsoft technologies.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Responsibilities:

• Executed applications strategy and technology roadmap, aligning IT with business goals.
• Managed and optimized software systems for seamless integration, scalability, and sustainability.
• Leveraged emerging technologies to drive competitive advantage.
• Translated business requirements into technical specifications and tailored solutions.
• Collaborated with users and vendors, providing training and guidance for smooth adoption.
• Acted as primary contact for third-party application issues and project updates.
• Ensured compliance with organizational standards, ISO27001:2022, and supported after-hours operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of IT experience, including 5+ years in team leadership and management.
• 3+ years of experience in software system design, development, and maintenance.
• Strong expertise in software engineering, secure development, cloud computing, AI, and cybersecurity.
• Experienced in enterprise systems, digital transformation, emerging technologies, and enterprise applications (Education sector preferred).
• Proficient in databases, programming, server infrastructure, SQL Server, and SDLC processes.
• Skilled in leading IT support teams, prioritizing tasks, and managing multiple incidents concurrently.
• Detail-oriented, self-motivated, and adaptable, with strong communication, interpersonal, and organizational skills.
• Experienced in project management, analytical problem-solving, and maintaining composure under pressure.
• Certified in ITIL, PMP, and Microsoft technologies.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Job Description & Requirements

Role Purpose

Own end‑to‑end delivery of hybrid IT infrastructure, IT/OT cybersecurity, and the GenAI/ML platform foundation. Lead strategy, operations, governance, and teams to ensure secure, reliable, and scalable technology aligned to business outcomes.

Key Outcomes

• Clear IT strategy and roadmap aligned to business priorities
• Stable hybrid platform (cloud + on‑prem) with strong SLA/SLOs, observability, and cost control
• Improved IT & OT security posture, audit results, and incident response speed
• Mature AI governance (responsible AI, privacy, model risk, auditability)
• GenAI/ML solutions live in production with measurable ROI, productivity, and risk reduction

Core Responsibilities

1) Hybrid IT Infrastructure Ownership

• Servers, virtualization, storage, backup/DR (on‑prem & cloud)
• Network (WAN/LAN/WLAN, segmentation, SD‑WAN/VPN, DNS/DHCP, firewalls, SASE)
• M365 & identity (tenant governance, Entra ID/Azure AD, Exchange, SharePoint, Intune)
• End‑User Computing (devices, imaging, patching, endpoint compliance)
• Operational excellence: monitoring, incident/problem/change management, BCP/DR testing
• Capacity planning, performance optimization, asset inventory, cost optimization
• Standardized reference architectures for hybrid and AI workloads

2) Cybersecurity Leadership (IT & OT)

• Security architecture: zero trust, IAM hardening, encryption, key management, segmentation
• DevSecOps: secure SDLC, threat modeling, scanning, SBOM, container/image security
• OT security: segmentation, access control, monitoring, risk assessments aligned to ops constraints
• Vulnerability & patch management governance with SLAs and reporting
• Lead incident response across AI, IT, and OT (RCA and preventive controls)

3) GenAI & ML Strategy and Delivery

• Define and execute GenAI/ML roadmap aligned to business value
• Own full use‑case lifecycle: discovery → data readiness → build/buy → deploy → monitor
• Apply GenAI patterns: RAG, agentic workflows, guardrails, HITL, evaluation frameworks
• Production standards: versioning, release gates, rollback, monitoring
• Manage AI vendors and contracts (LLMs, vector DBs, MLOps, security)

4) Governance, Risk, Compliance & Responsible AI

• AI governance: responsible AI, bias/quality checks, explainability, audit trails
• Privacy‑by‑design: data classification, access control, retention, DLP, third‑party risk
• Executive reporting: risk register, controls coverage, audit readiness

5) Strategy, Stakeholder & People Leadership

• Define target‑state architecture and 12–24 month roadmap
• Own budgets, investment cases, and vendor contracts
• Lead and develop infrastructure, AI/MLOps, and security teams (direct/matrix)
• Communicate trade‑offs on risk, speed, and cost to senior stakeholders
• Partner with Business, Data/AI, IT Ops, OT, Security, Legal, and Procurement

Scope & Interfaces

• Environment: Hybrid cloud + on‑prem; regional (ASEAN, China, India)
• Travel: Occasional regional travel

Required Qualifications

• Degree in Computer Science, Engineering, AI/Data, Cybersecurity, or equivalent experience
• 10+ years in technology leadership spanning infrastructure, security, and AI/ML
• 5+ years in manufacturing, industrial, or operations environments
• Proven delivery of AI solutions into production with monitoring and support
• Strong knowledge of GenAI/LLMs, hybrid infrastructure, and core security principles
• Familiar with cloud management, such as Azure portal, AWS Console, etc.

Preferred Skills:

• IT/OT security and cross‑domain segmentation programs
• AI/model risk and governance frameworks
• Certifications: Cloud, CISSP/CISM/CCSP, ITIL, networking/security

Job Description & Requirements

Role Purpose

Own end‑to‑end delivery of hybrid IT infrastructure, IT/OT cybersecurity, and the GenAI/ML platform foundation. Lead strategy, operations, governance, and teams to ensure secure, reliable, and scalable technology aligned to business outcomes.

Key Outcomes

• Clear IT strategy and roadmap aligned to business priorities
• Stable hybrid platform (cloud + on‑prem) with strong SLA/SLOs, observability, and cost control
• Improved IT & OT security posture, audit results, and incident response speed
• Mature AI governance (responsible AI, privacy, model risk, auditability)
• GenAI/ML solutions live in production with measurable ROI, productivity, and risk reduction

Core Responsibilities

1) Hybrid IT Infrastructure Ownership

• Servers, virtualization, storage, backup/DR (on‑prem & cloud)
• Network (WAN/LAN/WLAN, segmentation, SD‑WAN/VPN, DNS/DHCP, firewalls, SASE)
• M365 & identity (tenant governance, Entra ID/Azure AD, Exchange, SharePoint, Intune)
• End‑User Computing (devices, imaging, patching, endpoint compliance)
• Operational excellence: monitoring, incident/problem/change management, BCP/DR testing
• Capacity planning, performance optimization, asset inventory, cost optimization
• Standardized reference architectures for hybrid and AI workloads

2) Cybersecurity Leadership (IT & OT)

• Security architecture: zero trust, IAM hardening, encryption, key management, segmentation
• DevSecOps: secure SDLC, threat modeling, scanning, SBOM, container/image security
• OT security: segmentation, access control, monitoring, risk assessments aligned to ops constraints
• Vulnerability & patch management governance with SLAs and reporting
• Lead incident response across AI, IT, and OT (RCA and preventive controls)

3) GenAI & ML Strategy and Delivery

• Define and execute GenAI/ML roadmap aligned to business value
• Own full use‑case lifecycle: discovery → data readiness → build/buy → deploy → monitor
• Apply GenAI patterns: RAG, agentic workflows, guardrails, HITL, evaluation frameworks
• Production standards: versioning, release gates, rollback, monitoring
• Manage AI vendors and contracts (LLMs, vector DBs, MLOps, security)

4) Governance, Risk, Compliance & Responsible AI

• AI governance: responsible AI, bias/quality checks, explainability, audit trails
• Privacy‑by‑design: data classification, access control, retention, DLP, third‑party risk
• Executive reporting: risk register, controls coverage, audit readiness

5) Strategy, Stakeholder & People Leadership

• Define target‑state architecture and 12–24 month roadmap
• Own budgets, investment cases, and vendor contracts
• Lead and develop infrastructure, AI/MLOps, and security teams (direct/matrix)
• Communicate trade‑offs on risk, speed, and cost to senior stakeholders
• Partner with Business, Data/AI, IT Ops, OT, Security, Legal, and Procurement

Scope & Interfaces

• Environment: Hybrid cloud + on‑prem; regional (ASEAN, China, India)
• Travel: Occasional regional travel

Required Qualifications

• Degree in Computer Science, Engineering, AI/Data, Cybersecurity, or equivalent experience
• 10+ years in technology leadership spanning infrastructure, security, and AI/ML
• 5+ years in manufacturing, industrial, or operations environments
• Proven delivery of AI solutions into production with monitoring and support
• Strong knowledge of GenAI/LLMs, hybrid infrastructure, and core security principles
• Familiar with cloud management, such as Azure portal, AWS Console, etc.

Preferred Skills:

• IT/OT security and cross‑domain segmentation programs
• AI/model risk and governance frameworks
• Certifications: Cloud, CISSP/CISM/CCSP, ITIL, networking/security