Proactively monitor and collect trade receivables for an allocated portfolio of customer accounts, applying company policy to maximise collections whi.....
Proactively monitor and collect trade receivables for an allocated portfolio of customer accounts, applying company policy to maximise collections while protecting customer relationships.
Use credit bureau data and other tools to assess and prioritise risk and collection strategy.
Verify and action credit changes within your delegation and escalate requests above delegation to the State Credit Manager.
Partner with branch teams and Customer Relations Managers to resolve disputes, facilitate documentation and remove obstacles to payment.
Accurately record all customer interactions and actions in the Oracle Collections module.
Review Credit Referral queues and assess order status for accounts flagged for review.
Reconcile accounts and assist with payment allocation, matching payments and credits to invoices where required.
Participate in the team’s shared call-centre roster, handling incoming customer and branch enquiries throughout the day.
