Total 331 contract manager job vacancies in Engineering category

• Deliver Service Operations support to both internal and external customers in alignment with contractual terms and established Service Level Agreements (SLAs).
• Maintain and ensure the optimal performance of all systems and products managed by the Service Operations team.
• Serve as the single point of contact (SPOC) for customers when required, coordinating with internal resolver teams, the Service Desk, and customers to ensure timely intervention and high-quality service resolution within defined SLAs.
• Provide top-tier incident and problem management support, coordinating resolutions with the appropriate technical teams.
• Minimize service restoration times by escalating issues to specialized resolver groups both within and outside the organization, in accordance with SLA and monitoring policies.
• Oversee the replacement of faulty equipment, ensuring the availability and timely replenishment of spare parts as per the defined sparing policy.
• Uphold the highest operational standards across the team by offering guidance, support, and hands-on management for incident and problem resolution.
• Proactively identify service and infrastructure issues, conduct diagnostics, and maintain ownership of service requests to ensure effective problem resolution.
• Assist senior team members in daily task coordination, reporting, and overall operational management.
• Follow installation standards and industry best practices to ensure high-quality service delivery and system operations.
• Utilize appropriate tools and equipment to perform installations, interventions, and repairs in line with operational guidelines.
• Escalate unresolved problems to higher support levels as needed.
• Conduct scheduled preventive and proactive maintenance, as well as monitoring of systems and services, to meet customer expectations.
• Execute Change Management, Configuration, Design, and Implementation tasks for supported systems and products.
• Manage local vendors to ensure consistent service delivery to the Service Operations centers, and report on vendor performance to management.
• Analyze, define, document, and test system and application enhancements.
• Provide on-site support to end-users during service cutovers.
• Continually identify, document, and share lessons learned, known errors, and operational insights to enhance service quality.
• Be available for escalations and support during off-hours and on-call standby as required.

Qualification:

• Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.
• Unix / Linux Certification, VMWare Certification, ITIL Foundation v3 Certification
• At least 3 years IT experience in following technologies: Operating System: RHEL 7/8, RHEL HA ,Windows Data center 2016/2019 with clustering
• Hardware: HP DL360 Gen 9, DELL R430XD, DELL R730XD / equivalent
• Virtualization: ESXi, VMWare vsphere 7/8, VMware vCentre, VMware SRM Standard
• MQ: MQ v8/9, MQ IPT, MQ Clustering, IBM License Manager
• Web: Apache Web Server, Apache Tomcat Application Server
• Monitoring tools: NagiosXI, NagiosLog, eG Monitoring suite
• Firewall: Palo Alto 850 & PA-5220 (equivalent), Checkpoint Firewall (equivalent)
• Load Balancer: F5 BIG-IP LTM i2600
• Vulnerability Manager( IBM Qradar All-in-one console, Event collector), Waterfall MQ Agent (Waterfall for IBM Websphere MQ)
• CA Server Luna HSM, Aruba Clearpass,SafeNet Network HSM, SecurityToken, Nessus Manager, Nessus Security Centre, Mcafee Advanced Security Suite, Mcafee ePolicy Orchestrator
• Storage: DELL EMC Unity 400, 300
• Backup: EMC Data Domain with DD Boost & DD Replicator, DELL EMC Networker, Veritas System Recovery
• Other Technologies: RedHat Satellite/ Spacewalk, DHCP, TFTP, Mail, Squid (WEB Proxy),NFS, Active Directory,DNS,NTP,Yum repo, IPA, SysLog servers.

Experience / Skills:

• Provided application support including routine health checks, service restarts, error log analysis, fault reporting, and issue replication in staging environments.
• Administered monitoring tools to ensure system performance and availability.
• Handled Incident, Problem, and Change Management processes across hardware and software platforms.
• Managed application release processes and performed preventive maintenance activities.
• Conducted root cause analysis to identify and resolve recurring issues.
• Utilized Java debugging skills and scripting languages such as PERL, BASH, and PYTHON for automation and troubleshooting.
• Supported and maintained network and security infrastructure in compliance with IT security policies.
• Upgraded network and security devices with stable firmware versions to ensure optimal performance and security.
• Administered and supported Storage and Backup environments following organizational standards.
• Performed regular health checks, error log investigations, production issue resolutions, fault reporting, and issue replication in non-production environments for storage and backup systems.
• Monitored and reported on storage and backup performance metrics as needed.
• Executed on-demand system backups and recoveries when required.
• Collaborated with third-party vendors for hardware issue resolutions, including component replacements.
• Participated in data center (DC) failover testing exercises.
• Demonstrated strong organizational skills with the ability to take full ownership of issues through to resolution.

To apply, please visit www.gmprecruit.com and search for Job Reference: L3XW6W3W

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Location: Novena
Salary: Up to $5,000/month
Contract: 3-Month Contract to Permanent Conversion

Job Scope:

• Manage facilities projects and addition & alteration works
• Coordinate contractors and vendors to ensure project completion within timeline
• Prepare reports, presentations, and budget justifications
• Track maintenance schedules and service contracts
• Support daily facilities operations and project activities

Requirements:

• Diploma or Degree in relevant discipline
• 4–5 years of experience in M&E or Building Services
• Knowledge in Mechanical & Electrical systems, Air Conditioning, and Blueprint Reading
• Experience in budgeting and project coordination preferred

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

We’re Hiring: AI Engineer (Agentic AI & RAG Solutions)

Join a forward-thinking team building next-generation AI solutions in the procurement domain. This role offers the opportunity to work on cutting-edge Agentic AI systems, leveraging large language models (LLMs), Retrieval-Augmented Generation (RAG), and cloud-native technologies to deliver impactful, scalable AI applications.

Job Highlights

Work Location: Depot Road (109679)
Working Arrangement: 5 Days Work From Office (Office Hours)
Employment Type: 2-Year Contract
Salary: Up to SGD 7,000 + AWS + Performance Bonus + Loyalty Bonus
Technical Assessment: Required

Job Responsibilities:

Management and upkeep of Plant Facility, Engineering Service, Industrial Engineering and Environmental.

1.     Training

To develop staffs capability to their fullest potential by reviewing, planning and recommending related training programmes.

2.     Cultivation of Team Spirit

To cultivate team spirit, open communication, and innovation among staffs. With this, staffs will be motivated to produce good results – in term of system performance and cost saving.

3.     Budget Control

To ensure spending are within the allocated budget.

4.     To identify and implement potential areas for development

●     Systems improvement work

●      New technology

5.     Water & Electricity Conservation / Utilization.

To manage the above program through:

●      awareness training

●      formulate data bank for analysis and decision making

●      setting water targets for equipment

●      price negotiation for electrical rates

●      water recycling

●      waste minimization

• Responsibilities with respect to significant aspects related link to operational control in company wide.

• Manage the ISO 14001 Environmental Management System. (Environmental Management Representative – EMR)

• Manage the Hazardous Substances Permit ( Hazardous substances License Holder)

• Liaise with consultants on new requirements / projects.

• To manage all investment projects from initiation to commissioning of systems

• Any other work as assigned by the Plant Manager
  

Job Requirements:

• Degree in Engineering

• Minimum 10 years with Management experience

• Experience in PCB manufacturing environment will be added advantage.

• In-depth knowledge of Plant Facility, Engineering Service, Industrial Engineering, and Environmental Management

• Strong knowledge of ISO 14001 Environmental Management System and Hazardous Substances Permit management.

• Proven expertise in budget control, planning, and preventive maintenance control.

• Technical knowledge of building automation control/maintenance, air-conditioning, compressor systems, and water & waste-water treatment.

• Experience in water and electricity conservation/utilization programs, including data analysis, target setting, water recycling, and waste minimization.

• Excellent communication, inter-personal, coaching, and mentoring skills for staff development and team cultivation.

• Experience in managing investment projects from initiation to commissioning and liaising with external consultants.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

Diversity & Inclusion​

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

Job highlights

Career growth opportunity, Paid leave, Flat organization, Meals provided

Responsibilities

About Us

Embedded in client environments, this role leads Forward Deployed Engineers (FDEs) to rapidly develop and debug AI applications to accomplish production-grade deployment, while driving product feature iteration.

Responsibilities

-Develop a deep understanding of client business scenarios, lead FDEs to rapidly build and validate AI application prototypes, provide the technical architecture guidance they need, and iteratively advance agent systems to production-grade deployment.

-Lead FDEs in designing AI and cloud-based architectures and, through AI-assisted development, rapidly implement them in client environments, effectively integrating client application APIs and data systems in compliance with client security requirements.

-Lead FDEs in building high-performance evaluation pipelines and observability frameworks to ensure agent systems meet requirements for accuracy, safety, and latency.

-Identify reusable application patterns and technical issues, translate them into product feature requests, and drive product development.

-Work closely with client engineering teams to ensure the successful launch, long-term success, and strong adoption of AI applications.

Qualifications

Minimum Qualifications

- Bachelor’s degree in computer science, engineering, mathematics, or a related field, or equivalent hands-on experience.

- 5+ years of client-facing technical architecture and delivery experience, strong command of vibe coding, and the ability to independently handle prototype development, client communication, and production-grade delivery.

- 2+ years of technical team management experience.

- Experience with AI applications, such as prompt engineering, fine-tuning, RAG, and agent development, and in cloud-based architecture and development, such as development using cloud service APIs/SDKs, automated deployment, and high-availability architecture.

Preferred Qualifications

- Master’s or PhD degree in a related field.

- Deep client communication and business consulting experience, especially experience communicating with client C-level stakeholders.

- Experience delivering AI solutions for one or more industries, with familiarity with the corresponding industry ecosystems.

- Experience developing complex agent systems, with proficiency in open-source or commercial agent development frameworks, such as LangGraph, CrewAI, and agent development SDKs from cloud service providers.

We are looking for an Engineering Manager / Lead Software Engineer to take on complex and meaningful technical challenges in the public sector, driving digital transformation that directly improves lives at scale.

In this role, you will be responsible for setting technical direction, shaping engineering processes, and ensuring delivery of one or more products owned by your team. You will also play a key role in building an engineering culture that values excellence, collaboration, and long-term impact.

Job Responsibilities:

• Defining your team’s engineering vision, strategy, and roadmap in alignment with broader organizational goals.
• Staying on top of industry trends, with strong knowledge of how systems should be architected, engineered, and maintained at scale.
• Designing and guiding the implementation of systems across SaaS solutions, leveraging cloud technologies where appropriate.
• Partnering with stakeholders to prioritize and manage product roadmaps, ensuring incremental and effective delivery towards long-term vision.
• Creating and maintaining a technical plan that anticipates future product and infrastructure needs.
• Coaching and mentoring engineers through regular feedback, supporting professional growth and career development.
• Driving adoption of best practices in quality, reliability, performance, and security within your teams.
• Encouraging strong engineering culture and introducing tools/processes that maximize effectiveness and impact.
• Actively identifying and initiating high-value engineering initiatives that contribute to the public good.
• Contributing to recruitment, particularly for senior technical roles.

Job Requirements:

• Proven experience building and operating large, high-availability software systems at scale.
• At least 10 years of development experience, with 5+ years coaching and mentoring engineering teams of 5+ people.
• Experience with modern full-stack application development, spanning contemporary front-end frameworks and scalable backend services across multiple programming languages.
• Hands-on technical expertise across the technology stack, including infrastructure, client-side, backend services, APIs, databases, performance, and data.
• Strong background in end-to-end system development, from user interfaces through backend and integration layers.
• Familiarity with Agile development, modular design, automation, TDD, CI/CD pipelines, pair programming, and infrastructure automation.
• Exposure to cloud platforms (e.g. AWS, Azure) and container technologies (e.g. Docker, Kubernetes).
• Excellent understanding of engineering leadership, balancing technical expertise with the soft skills needed to inspire and guide teams.
• Passion for engineering craftsmanship, teamwork, and creating meaningful impact through technology.
• Strong ability to lead teams toward achieving ambitious goals together.

Job Scope:

• Review mechanical designs and technical submissions for compliance
• Support site inspections, project coordination, and issue resolution
• Oversee testing, commissioning, and handover of mechanical systems
• Ensure compliance with regulatory and healthcare standards
• Maintain project documentation and support technical submissions

Requirements:

• Degree in Mechanical Engineering or related discipline
• Experience in healthcare facilities or large institutional projects is highly preferred
• Knowledge of ACMV, medical gas systems, and healthcare mechanical standards preferred
• Familiar with BCA, NEA, and SCDF requirements
• Able to interpret engineering drawings and coordinate with multiple stakeholders

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:
Whatsapp: https://wa.me/+6597430026 
Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122
Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Main Job Duties

·Assist Safety Officer to conduct an incident investigation and proposing corrective actions

·Assist on some facilities maintenance activities and KPI reporting

·Assist in ad-hoc projects/assignments & events as and when required

·Administer and assist Safety Officer in all areas of safety planning

·Conduct Safety inspection, routine checks on active project works and activities as well as EHS related audits.

·Perform Fire Safety Manager’s duties.

·Coordinate with relevant departments to ensure EHS related agreements and mandatory licenses are validated, updated and renewed timely.

·Enforce and oversee all in-house safety rules and regulations

·Ensure all the staff and workers are in compliance with WSH Act and Regulations

·Enhances Safety Culture of the site, and provides support in the development and execution of safety culture, which includes promoting safety and occupational health awareness programs, and well-being of employees.

·Liaise closely with Safety Officer, Project owner, HOD, Supervisor, Workers and HR Department on all safety and health issues

·Liaise with NEA, PUB and other relevant authorities on all WSHE issues.

·Update and keep proper safety records, incident reports and statistics

·Update Workplace Safety and Health Committee members on the latest MOM Safety news

·Any other tasks as and when assigned by the management.

Job Requirements

• Minimum 2 years experience in the relevant role
• Certified Fire Safety Management
• Able to start work in short notice
• Working location: Woodlands
• Working hrs: Mon to Fri office hours, need to work 1 saturday every month

Eric Kng Chip Guan (CEI No. R1104559)
Business Edge Personnel Services (EA License No. 96C4864)

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

Diversity & Inclusion​

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

Job highlights

Career growth opportunity, Paid leave, Flat organization, Meals provided

Responsibilities

About Us

Embedded in client environments, this role leads Forward Deployed Engineers (FDEs) to rapidly develop and debug AI applications to accomplish production-grade deployment, while driving product feature iteration.

Responsibilities

-Develop a deep understanding of client business scenarios, lead FDEs to rapidly build and validate AI application prototypes, provide the technical architecture guidance they need, and iteratively advance agent systems to production-grade deployment.

-Lead FDEs in designing AI and cloud-based architectures and, through AI-assisted development, rapidly implement them in client environments, effectively integrating client application APIs and data systems in compliance with client security requirements.

-Lead FDEs in building high-performance evaluation pipelines and observability frameworks to ensure agent systems meet requirements for accuracy, safety, and latency.

-Identify reusable application patterns and technical issues, translate them into product feature requests, and drive product development.

-Work closely with client engineering teams to ensure the successful launch, long-term success, and strong adoption of AI applications.

Qualifications

Minimum Qualifications

- Bachelor’s degree in computer science, engineering, mathematics, or a related field, or equivalent hands-on experience.

- 5+ years of client-facing technical architecture and delivery experience, strong command of vibe coding, and the ability to independently handle prototype development, client communication, and production-grade delivery.

- 2+ years of technical team management experience.

- Experience with AI applications, such as prompt engineering, fine-tuning, RAG, and agent development, and in cloud-based architecture and development, such as development using cloud service APIs/SDKs, automated deployment, and high-availability architecture.

Preferred Qualifications

- Master’s or PhD degree in a related field.

- Deep client communication and business consulting experience, especially experience communicating with client C-level stakeholders.

- Experience delivering AI solutions for one or more industries, with familiarity with the corresponding industry ecosystems.

- Experience developing complex agent systems, with proficiency in open-source or commercial agent development frameworks, such as LangGraph, CrewAI, and agent development SDKs from cloud service providers.

Position Summary:

We are looking for a proactive and diligent Site Specialist with practical experience in an analytical role to support R&D analytical work following Good Manufacturing Practices (GMP). Includes both routine and non-routine laboratory testing, Stability Management, providing technical support, and maintaining laboratory cleanliness while meeting safety and quality standards.

Job Responsibilities
• Perform stability placement and pull from CTCH chamber and management of CTCH
• Perform chemical analyses for product stability assessments, research and development, and quality investigations using instruments such as HPLC, GC, FTIR, and Autotitrator.
• Support testing for various parameters including Piroctone Olamine, Zinc Pyrithione, Menthol, Fatty Acids, Glycerine, Triclocarban (TCC), and Salicylic Acid.
• Perform testing on internal raw materials, unfinished, and finished products, including the preparation of samples, standards, buffers, and mobile phases.
• Support ad-hoc testing requests, including FTIR and C2PM3 analysis (training will be provided if needed).
• Document results in Electronic Lab Notebook (ELN) and upload data into the LIMS system (NEXUS).
• Maintain, troubleshoot, and ensure accurate operation of lab equipment; call out issues to equipment owners or technical leads.
• Follow safety protocols, maintain lab cleanliness, handle chemical inventory, and audit readiness.
• Maintain and manage lab supplies to ensure a well-organized and efficient work environment.
• Support investigations of quality events such as out-of-specification (OOS) results.
• Maintain a safe, organized, and compliant work environment.

Requirements

• Min Diploma in Chemistry or a related field of science.
• Previous practical experience working in a laboratory environment with instruments such as HPLC, GC, FTIR, Stability management and autotitrations.

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)

Position Summary:

We are looking for a proactive and diligent Site Specialist with practical experience in an analytical role to support R&D analytical work following Good Manufacturing Practices (GMP). Includes both routine and non-routine laboratory testing, Stability Management, providing technical support, and maintaining laboratory cleanliness while meeting safety and quality standards.

Job Responsibilities
• Perform stability placement and pull from CTCH chamber and management of CTCH
• Perform chemical analyses for product stability assessments, research and development, and quality investigations using instruments such as HPLC, GC, FTIR, and Autotitrator.
• Support testing for various parameters including Piroctone Olamine, Zinc Pyrithione, Menthol, Fatty Acids, Glycerine, Triclocarban (TCC), and Salicylic Acid.
• Perform testing on internal raw materials, unfinished, and finished products, including the preparation of samples, standards, buffers, and mobile phases.
• Support ad-hoc testing requests, including FTIR and C2PM3 analysis (training will be provided if needed).
• Document results in Electronic Lab Notebook (ELN) and upload data into the LIMS system (NEXUS).
• Maintain, troubleshoot, and ensure accurate operation of lab equipment; call out issues to equipment owners or technical leads.
• Follow safety protocols, maintain lab cleanliness, handle chemical inventory, and audit readiness.
• Maintain and manage lab supplies to ensure a well-organized and efficient work environment.
• Support investigations of quality events such as out-of-specification (OOS) results.
• Maintain a safe, organized, and compliant work environment.

Requirements

• Min Diploma in Chemistry or a related field of science.
• Some experience / internship in chemistry lab is preferred

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)

Position Summary:

We are looking for a proactive and diligent Site Specialist with practical experience in an analytical role to support R&D analytical work following Good Manufacturing Practices (GMP). Includes both routine and non-routine laboratory testing, Stability Management, providing technical support, and maintaining laboratory cleanliness while meeting safety and quality standards.

Job Responsibilities
• Perform stability placement and pull from CTCH chamber and management of CTCH
• Perform chemical analyses for product stability assessments, research and development, and quality investigations using instruments such as HPLC, GC, FTIR, and Autotitrator.
• Support testing for various parameters including Piroctone Olamine, Zinc Pyrithione, Menthol, Fatty Acids, Glycerine, Triclocarban (TCC), and Salicylic Acid.
• Perform testing on internal raw materials, unfinished, and finished products, including the preparation of samples, standards, buffers, and mobile phases.
• Support ad-hoc testing requests, including FTIR and C2PM3 analysis (training will be provided if needed).
• Document results in Electronic Lab Notebook (ELN) and upload data into the LIMS system (NEXUS).
• Maintain, troubleshoot, and ensure accurate operation of lab equipment; call out issues to equipment owners or technical leads.
• Follow safety protocols, maintain lab cleanliness, handle chemical inventory, and audit readiness.
• Maintain and manage lab supplies to ensure a well-organized and efficient work environment.
• Support investigations of quality events such as out-of-specification (OOS) results.
• Maintain a safe, organized, and compliant work environment.

Requirements

• Min Diploma in Chemistry or a related field of science.
• Previous practical experience working in a laboratory environment with instruments such as HPLC, GC, FTIR, Stability management and autotitrations.

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)

Working Hours:

• 12-hour rotating shifts (Day Shift / Night Shift)

  Rotating roster based on operational requirements

  Includes weekends and public holidays

  Average 44 working hours per week

Monitor and investigate fraud alerts generated from various transaction monitoring systems across banking products and services.

Analyze suspicious transactions and perform fraud risk assessments to detect, prevent, and mitigate fraudulent activities.

Conduct customer verification calls relating to potentially unauthorized or suspicious transactions.

Handle customer-reported fraud, scam, and unauthorized transaction cases in accordance with established procedures.

Liaise with internal stakeholders, regulatory authorities, and law enforcement agencies on fraud-related matters where required.

Support investigations through information gathering, documentation, case review, and escalation processes.

Maintain accurate records of investigations, actions taken, and case outcomes.

Monitor fraud trends and emerging risks, and provide recommendations to strengthen fraud prevention controls.

Support card authorization and transaction verification activities.

Handle enquiries relating to lost cards, fraud reporting, scam cases, and merchant-related matters.

Ensure adherence to regulatory requirements, internal policies, and service standards.

Participate in continuous process improvement initiatives and perform other duties as assigned.

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Working Hours:

• 12-hour rotating shifts (Day Shift / Night Shift)

  Rotating roster based on operational requirements

  Includes weekends and public holidays

  Average 44 working hours per week

Monitor and investigate fraud alerts generated from various transaction monitoring systems across banking products and services.

Analyze suspicious transactions and perform fraud risk assessments to detect, prevent, and mitigate fraudulent activities.

Conduct customer verification calls relating to potentially unauthorized or suspicious transactions.

Handle customer-reported fraud, scam, and unauthorized transaction cases in accordance with established procedures.

Liaise with internal stakeholders, regulatory authorities, and law enforcement agencies on fraud-related matters where required.

Support investigations through information gathering, documentation, case review, and escalation processes.

Maintain accurate records of investigations, actions taken, and case outcomes.

Monitor fraud trends and emerging risks, and provide recommendations to strengthen fraud prevention controls.

Support card authorization and transaction verification activities.

Handle enquiries relating to lost cards, fraud reporting, scam cases, and merchant-related matters.

Ensure adherence to regulatory requirements, internal policies, and service standards.

Participate in continuous process improvement initiatives and perform other duties as assigned.

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

This role is crucial in supporting our ambitious warehouse automation and transformation project focusing primarily on the Fresh Food network. You will play a key part in driving efficiency and continuous improvement by leveraging data analysis, establishing operational process standards, and providing project management & change management support. This is an exciting opportunity to contribute to a significant strategic initiative and shape the future of our warehouse operations.

Responsibilities

• Data-driven process re-engineering:
• Collect, analyze, and interpret warehouse operational data (e.g., inventory, throughput, cycle times, equipment performance) to support process re-engineering of the Fresh Food network
• Support for detail design and customization of automation solutions (Piece-picking automation system, ASRS etc) tailored to specific warehouse needs, including layout design, system integration and process re-engineering
• Collaborate with vendors and technology partnerships to new process and solution meet functional requirements and performance standards
• Perform simple simulations and modeling to evaluate the impact of proposed automation and process changes.
• Operational Process Standards Development:
• Collaborate with cross-functional teams to establish warehouse operational processes & standards, including receiving, storage, picking, packing, and shipping after transformation
• Implement new operation processes & standards for automated systems and equipment.
• Conduct process mapping and gap analysis to identify opportunities for optimization and efficiency gains.
• Ensure process standards are aligned with industry best practices and regulatory requirements.
• Project Management Support:
• Assist in Continuous Improvement / Automation projects from planning to implementation, manage resource plan, cost, timeline and across all related work streams and functions.
• Assist to communication of projects to various stakeholders and collection of feedbacks
• Assist in regular status reporting on project implementation progress to project stakeholders and sponsor(s) to enable overall project progress monitoring.
• Assist in documentation of project plans, action item lists, follow-ups etc.
• Any other adhoc duties and projects as assigned
• Change Management Support:
• Assist in the development and implementation of change management strategies to ensure smooth adoption of new technologies and processes.
• Provide training and support to warehouse staff on new systems, procedures, and equipment.
• Assist in communication with stakeholders at all levels to address concerns and manage expectations.
• Gather user feedback, and translate that feedback into actionable improvements.
• Participate in project meetings and provide regular updates on progress and challenges.

CRITICAL ACCOUNTABILITIES

• Data-Driven Operational Improvements
• Analyzing warehouse data to identify bottlenecks and inefficiencies.
• Developing reports and dashboards to track KPIs.
• Providing recommendations for process improvements based on data analysis.
• Increased warehouse efficiency and reduced operational costs through actionable insights derived from data analysis
• Optimized Warehouse Processes
• Conducting process mapping and gap analysis.
• Ensuring process alignment with industry best practices.
• Develop and Establish clear, efficient, and standardized operational procedures that support automated system
• User Adoption of new Technology
• Developing and delivering training programs for warehouse staff.
• Providing ongoing support to users during the transition.
• Gathering and addressing user feedback.
• Contributing to the development of change management plans
• Smooth transition to automated systems and processes with high user adoption and minimal disruption.

Requirements

EDUCATIONAL QUALIFICATIONS

• Bachelor's degree in Industrial Engineering, Supply Chain Management, Data Science, or a related field.

RELEVANT KNOWLEDGE AND EXPERIENCE

• Proven experience in data analysis and reporting, preferably in a warehouse or logistics environment.
• Strong understanding of warehouse operations and processes.
• Proficiency in data analysis tools (e.g., Excel, SQL, Power BI/Tableau).
• Experience with process mapping and standardization methodologies.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Experience with automation transformation projects will be a plus.
• Familiarity with warehouse automation technologies (e.g., automated storage and retrieval systems (AS/RS), autonomous mobile robots (AMRs), warehouse management systems (WMS)) is a plus.

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Enthusiastic and self-starter.
• Passionate about the automation technology for warehouse operations.
• Strong hands-on capabilities in process mapping, data analysis, and presentation skills- essential for supporting constructive discussion with DC Ops.
• Hard-working, as the on-site IE, it's critical to be fully engaged during the period of Project Implementation, working overtime and/or on weekends will be expected