Total 4 job vacancies by ServiceNow

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

下記が採用しているチームの概要となります

Technology Service Management / Employee & Customer Management (TSM/ECM)

ServiceNowプラットフォーム上で動作するアプリケーション層（ITSM等）の問題を解決します。

Javascript,SQL（クエリ）の知識が必要。Javaの知識やアプリケーションのデバッグ経験があるとプラス

As an AI Engineer, you turn bold ideas into tangible prototypes. You’re the hands-on builder behind our AI story, transforming vision into working demos and proof-of-concepts that show real business impact. Partnering with AI Solution Architects, you’ll combine ServiceNow’s Now Assist, Workflow Data Fabric, and platform automation to deliver intelligent, scalable solutions at speed.

Key Responsibilities

• Build & Prototype — Develop proofs-of-concept, demos, and accelerators showcasing custom applications (low-code and pro-code), AI Agents, LLM integration, and data workflows on ServiceNow.
• Technical Delivery — Implement apps, integrations, flows, data integrations, and prompt engineering. Ensure POC environments are securely configured, data is pre-loaded, and integrations are ready for demonstration.
• Experimentation — Test and refine model performance, prompt design, and agentic automation.
• Documentation — Maintain technical documentation, reusable scripts, and setup guides for repeatable delivery.
• Collaboration — Work cross-functionally with SCs, Architects, Customer Excellence and Product Specialists to ensure successful handoff and scalability.
• Scalable Assets — Take best use case assets to be repeated and scaled in our internal skills library to speed up time to delivery and knowledge transfer.

Qualifications

Required Skills & Experience

• 3–5 years of experience in technical consulting, software development, data engineering, professional services or workflow automation.
• Familiarity with ServiceNow development (Flow Designer, App Engine Studio, IntegrationHub, etc.) or similar development platforms.
• Subject knowledge of AI concepts (prompt engineering, REST APIs, Knowledge Graph, vector search etc).
• Expertise in ServiceNow’s Agents and Now Assist Skills
• Strong curiosity, hands-on technical builder mindset, and ability to work in rapid prototyping environments.
• Clear communication and documentation skills.
• ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, are desired. Related certifications from Databricks, Azure AI, AWS ML are also a plus.

Success Measures

• Number and quality of working prototypes or accelerators built.
• Effectiveness in participation of POCs/POVs
• Speed of delivery from concept to demo.
• Contribution to reusable assets and playbooks.
• Growth in AI and platform proficiency.

What You Will Do

• Closely work with platform, machine learning, search, data, and frontend teams, understand their DevOps and infrastructure needs, influence DevOps roadmap, and lead as well as execute on various projects
• Design, build, and manage the Moveworks multi-tenant AWS cloud infrastructure ensuring scalability, performance, observability, resilience, and cost optimization
• Own all Kubernetes clusters and service deployments
• Improve observability and reliability of Moveworks systems by managing monitoring and alerting infrastructure (Prometheus, Grafana, PagerDuty, etc.)
• Build and manage CI/CD pipelines with infrastructure as code and full automation to provision and manage Moveworks application stack across different environments
• Design and manage networking infrastructure with best in class security practices at multiple Moveworks office sites
• Work with Moveworks’ security team on enhancing the privacy and security posture of the Moveworks infrastructure

What you get to do in this role

We are looking for an engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.

This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.