About the role
Cargohub Groupage Services Pte Ltd is seeking a Customer Service Officer (Freight Forwarding) to join our team in the Central Region on a full-time basis. This is a customer-facing position that plays a vital role in maintaining strong relationships with our clients and ensuring seamless freight forwarding operations. You will be the primary point of contact for customers, handling inquiries, coordinating shipments, and providing exceptional service that underpins our reputation in the freight and cargo forwarding industry. This role offers the opportunity to work within a dynamic logistics environment where your communication and organizational skills will directly impact customer satisfaction and operational efficiency.
Key responsibilities
Managing customer inquiries and providing accurate information regarding freight forwarding services, shipping routes, and cargo handling procedures
Processing freight documentation including bills of lading, invoices, customs declarations, and shipping manifests with accuracy and attention to detail
Coordinating with shipping partners, customs brokers, and logistics providers to ensure timely and compliant cargo movement
Tracking and monitoring shipments throughout transit, providing customers with regular updates on cargo status and estimated delivery times
Resolving customer issues and complaints professionally and efficiently, escalating complex matters to management when necessary
Maintaining accurate records of customer interactions, shipment details, and transaction data in company systems
Preparing quotations and freight forwarding proposals for potential customers based on route, weight, and cargo specifications
Supporting the coordination of pick-up and delivery arrangements with logistics partners and clients
Ensuring compliance with relevant freight forwarding regulations, international shipping standards, and company policies
Collaborating with internal teams including operations, billing, and management to support overall business objectives
Verify overseas agents’ and contractors’ invoices and manage customer billing in a timely manner
Process Dangerous Goods (DG) applications in accordance with regulatory requirements
Perform accurate data entry and support ad-hoc operational assignments to maintain operational records and assist team functions
What we're looking for
Proven experience in customer service, preferably within the freight forwarding, logistics, or shipping industry
Strong knowledge of freight forwarding procedures, documentation requirements, and international shipping practices
Excellent communication skills with the ability to interact professionally with customers, suppliers, and internal stakeholders
Proficiency in using customer relationship management (CRM) systems and logistics management software
Exceptional organizational and time management skills with the ability to handle multiple shipments and customer requests simultaneously
Attention to detail and accuracy when processing documentation and data entry
Problem-solving abilities and a proactive approach to addressing customer needs and operational challenges
Familiarity with customs procedures, import/export regulations, and cargo classification is highly desirable
Flexibility and adaptability in a fast-paced, changing logistics environment
Relevant qualifications in logistics, freight forwarding, or supply chain management are preferred but not essential with sufficient industry experience
What we offer
Cargohub Groupage Services Pte Ltd is committed to supporting the career development and wellbeing of our employees. We offer competitive remuneration packages, opportunities for professional growth within the logistics and freight forwarding sector, and a collaborative working environment. We value the contributions of all team members, and we believe in fostering a positive workplace culture where your skills are recognized.
About us
Cargohub Groupage Services Pte Ltd is a dedicated freight forwarding and cargo services provider operating in the freight and cargo forwarding sector. We specialize in connecting businesses with reliable logistics solutions, managing shipments across multiple routes and destinations. Our mission is to deliver efficient, cost-effective, and customer-centric freight forwarding services that enable our clients to grow their businesses. With a focus on operational excellence and customer satisfaction, we have built a reputation as a trusted partner in the logistics industry. Our team is committed to providing professional service, maintaining transparency in all transactions, and adapting to the evolving needs of the freight and shipping market.
Apply now
If you believe you are a suitable candidate for this Customer Service Officer (Freight Forwarding) position, we encourage you to submit your application including your CV/resume outlining your relevant experience and interest in joining Cargohub Groupage Services Pte Ltd.
