Total 1,569 Customer Service job vacancies

Job Description

Responsibilities

• Major Fault Support & Review – Respond to Severity 1/2 incidents within 1 hour, log cases to Huawei TAC, lead troubleshooting, and conduct post event fault reviews.
• Operational Analysis – Deliver monthly reports covering cloud resource capacity, platform health, alarm analysis, and optimization recommendations.
• Risk Check – Perform quarterly in depth health checks (runtime status, capacity, configuration, warnings, version & license management) and provide rectification guidance.
• Basic & Advanced Cloud Service Version Upgrade – Lead upgrade solution design, pre upgrade checks, implementation, verification, and rollback for cloud platform and gPaaS/AI DaaS services
• Issue & Risk Management – Analyse issue trends, track unresolved escalated issues, and proactively identify and mitigate platform stability risks.
• Resource & Capacity Management – Analyse resource usage and provide scaling or reconstruction recommendations.
• Change Implementation – Implement configuration changes (including after hours support up to 8 hours/week as needed), obtain customer authorization, and perform rollback if required.
• Urgent Recovery & Troubleshooting – Assist TAC in emergency fault recovery, common issue resolution, and rapid service restoration.
• Routine PMI & Monitoring – Perform routine product inspections, monitor alarms via ManageOne/eSight, and ensure platform health

Job Requirements:

• Bachelor/Master of computer science engineering or related majors, with over 3 years O&M experience, including hands on work with cloud platforms (public/private cloud) or general IT (networks, OS, databases, middleware, basic IT components).
• Familiar with HCS deployment, tenant O&M processes (backup management, resource inspection, requirement management, risk management, asset management, expense analysis, monitoring & alarming.
• Strong foundational knowledge of datacom principles; familiar with TCP/IP, standard IP networking, and hybrid cloud networking; able to independently resolve basic datacom issues; proficient in physical network technologies and architectures.
• Strong capability to identify and demarcate cloud problems, lead problem closure, and drive backend improvements.
• Excellent customer service awareness and communication skills; able to work with multinational teams
• Attention to detail and strong execution capabilities

Preferred Qualifications:

• Experience maintaining or optimising large scale data centre network services.
• Experience with SDN delivery and maintenance.
• Familiarity with chaos engineering, fault drills, stress tests, and architecture optimisation.
• Experience in multinational team management (at least 2 years).

Apply Link: https://jobs.persolmalaysia.com/detail/39051?apply_id=39051&utm_source=jobstore&utm_medium=sponsored

Contact Email: jiahui.ang@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description

Position: Business Manager (Aesthetic Products)

Location: Malaysia

Reporting to: Head of Product & Business Development & Head of Sales & Marketing, Principal

Job Summary

The Business Manager will be responsible for driving sales growth and executing marketing initiatives for the company’s aesthetic product portfolio in Malaysia. This role is an individual contributor position that requires hands-on management of sales activities, key account development, and marketing execution targeting aesthetic clinics, dermatologists, and plastic surgeons.

Key Responsibilities

Sales & Business Development

• Drive sales and achieve revenue targets for the aesthetic product portfolio in Malaysia.
• Identify and develop new business opportunities with aesthetic clinics, dermatologists, plastic surgeons, and medical centers.
• Manage and grow relationships with key customers and clinic chains.
• Conduct product presentations, demonstrations, and negotiations with customers.
• Develop territory plans and execute sales strategies to expand market coverage.

Marketing Execution

• Plan and execute marketing activities such as workshops, seminars, and product demonstrations for aesthetic practitioners.
• Work with Key Opinion Leaders (KOLs) to increase product awareness and clinical adoption.
• Support local marketing campaigns, digital promotions, and product launches.
• Participate in industry exhibitions, aesthetic conferences, and training events.

Product Training & Support

• Provide product training to doctors, clinic staff, and distributors when required.
• Support clinical use of products and address customer queries related to product application.

Market Intelligence

• Monitor competitor activities, pricing, and market trends within the aesthetic industry.
• Gather market feedback and provide insights to management for product positioning and strategy.

Reporting

• Maintain sales pipeline and customer database.
• Prepare monthly sales reports, forecasts, and market updates.
• Track marketing activity outcomes and sales performance.

Requirements

Education

• Bachelor’s Degree in Medicine (MBBS/MD), Pharmacy, Biomedical Science, Marketing, or related discipline.

Experience

• Minimum 3–5 years experience in aesthetic, pharmaceutical, or medical device sales.
• Experience dealing with aesthetic clinics, dermatologists, or plastic surgeons is preferred.
• Proven ability to independently manage a territory and achieve sales targets.

Skills

• Strong sales and negotiation skills.
• Ability to work independently and manage multiple responsibilities.
• Excellent presentation and relationship-building skills.
• Good understanding of the aesthetic clinic market in Malaysia.
• Willingness to travel nationwide and occasionally to Taiwan for business requirements.[福蘇1] 

Key Characteristics for Success

• Self-motivated and entrepreneurial mindset
• Strong networking ability with aesthetic doctors
• Hands-on and proactive approach
• Results-driven and a collaborative team player

Perks & Benefits:

1. Commission and bonus
2. Allowance (Working travel & Medical Insurance)
3. Flexible working hours
4. Regular team activities
5. Company trips
6. Personal leave
7. Personal development opportunities
8. Paid training and development
9. Remote work flexibility

Benefits

1. Commission and bonus
2. Allowance (Working travel & Medical Insurance)
3. Flexible working hours
4. Regular team activities
5. Company trips
6. Personal leave
7. Personal development opportunities
8. Paid training and development
9. Remote work flexibility

TECHNICAL SERVICE ENGINEER

Salary Range: RM6000 – RM7000

Full Time Position

Suitable for Male Worker

Training Provided

Job Responsibilities:

1. Sets up, operates, and maintains injection moulding machines to produce Colour Chips and performs technical control.
2. Customer/Supplier onsite visit for technical support on products and Colour deviation as well as solving abnormal problems.
3. Provide technical support for injection moulding machine setup, maintenance, production parameters, and troubleshooting at customer onsite.
4. Responsible to follow up on customer’s trial sample production and onsite production status.
5. Develop and enhance the support plan in order to establish good customer relationships and customer satisfaction.
6. Knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
7. Work closely with the Quality Team on quality and design related improvements based on customer feedback.
8. Adhere to production operating parameters and Good Manufacturing Practices to meet production and quality targets.
9. Accuracy in measurement and strong interest in Colour matching.
10. To perform tasks/jobs as assigned by superior.
11. Training Provided.

Requirements:

1. Must possess at least a Diploma in Mechanical Engineering or relevant technical/industrial academic qualifications.
2. Secondary School graduates are welcome to apply if having relevant working experience.
3. At least 2 years and above working experience in Plastic Injection Molding / Extrusion / Plastic Resin / Colorants Manufacturing.
4. Able to speak and write Mandarin.
5. Basic communication skills in Mandarin, Bahasa Malaysia, and English.
6. Basic computer literate.
7. Willing to go onsite for customer and supplier visits for technical support.
8. Willing to work outstation in Batam.
9. Self-initiated with good 5S habits and discipline.

Responsibilities

• Install, maintain and troubleshoot equipment.
• Perform preventive and corrective maintenance.
• Diagnose technical issues and provide solutions.
• Strong diagnostic skills, proficiency in reading technical schematics.

Requirements

• Bachelor’s / Diploma in Electronics Engineering
• Experience on major PLCs programming and debugging is essential
• Hands on experience in installation, maintenance and troubleshooting skills
• Strong diagnostic skills, proficiency in reading technical schematics
• 1 to 5 years experience
• Able to work overtime when required.

Perks & Benefits

• Employee equity
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

ASG Security Sdn Bhd is seeking a motivated and experienced Service Technician to join our growing team in the security systems industry.

The ideal candidate is hands-on, reliable, and passionate about delivering quality service and technical support. You will be responsible for the installation, troubleshooting, maintenance, and servicing of security systems while ensuring excellent customer satisfaction.

Join a company that values teamwork, professionalism, and continuous growth, and be part of a dynamic environment with opportunities to develop your technical skills and career.

Job Responsibilities

Perform installation, maintenance, configuration, testing, commissioning, and troubleshooting of CCTV, Card Access, Intrusion Detection Systems, networking, storage, hardware, and software.

Attend to customers’ queries, support, services, and issues.

Involved in cabling, wiring, mounting, and termination works.

Report site details, work done, project progress status, customer requests or feedback, and issues to the reporting Manager/Supervisor.

Update the documentation and provide operational training.

Liaise/manage with suppliers/vendors and outsourced contractors for delivery works.

Requirements

Candidate must possess at least a Professional Certificate, Diploma, Advanced Diploma, or Bachelor’s Degree in Engineering (Electrical/Electronic, Computer/Telecommunication, others)

3 years of relevant work experience in a similar industry.

Possessed a driving license with own transport (Car).

Basic knowledge in cabling, networking, electronics, & computer.

Strong analytical, excellent communication, and interpersonal skills.

Able to work independently with minimal supervision.

A team player to achieve corporate goals.

Ability to accept new challenges, develop new skills/knowledge, and constantly engage in learning new technologies, methods, and processes.

Must be willing to work overtime or late hours when required for project/site support.

Why Join Us?

✅ Career growth opportunities

✅ Exposure to enterprise security systems

✅ Supportive team environment

✅ Training and skill development opportunities

Perks & Benefits

Allowance (travel stipends, transportation, etc.)

Nearby public transport

Paid training and development

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

JOB SCOPE:

• Reply to daily sales orders and enquiries from customers via email and WhatsApp

• Attend to walk-in customers in Showroom

• Communicate sales information to customers via chats and emails broadcast

• Participation in trade shows, events and sales road shows

• Assist sales and marketing team as required

OBJECTIVES:

• Provide professional support for best customer experience and satisfaction

• Improve brand awareness in market place

• Be a team player in Sales and Marketing Team to achieve greater sales revenue

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Company trips and meals
• Personal leave (Annual Leave entitlement)
• Personal development opportunities
• In-house training and development on Aromatherapy
• Free products up to RM500 value per annum
• Additional products purchase at special Staff Rate

Job Requirements :

• Chinese Female, aged 35 and above.
• Handling admin, customer enquiries, after sales service,
• follow up with repeating sales and collection payment,
• SQL accounting knowledge, Microsoft office etc.
• Able to speak and write in English, BM & Mandarin.

Benefits :

• Package : salary + standard + medical card
• Monthly salary : RM3500 to 45000
• 5 working days a week (no Overtime is required)

We are looking for a detail-oriented and reliable Customer Service Officer to support our daily operations in the freight forwarding and logistics industry. This role is ideal for someone who enjoys working with people, is highly organized, and can communicate effectively in a multilingual environment. You will play a key part in ensuring smooth coordination with customers, carriers, and internal teams, handling inquiries promptly, and providing accurate documentation and updates to support the end-to-end logistics process.

Job Description

• Manage shipping documentation formalities to ensure accuracy and compliance with company and regulatory requirements.
• Process bookings and execute related orders in a timely manner.
• Monitor and maintain accurate tracking status for all shipments.
• Communicate effectively with overseas offices, agents, shipping lines, and clients to ensure smooth coordination.
• Handle clients’ inquiries via telephone and email, providing timely and accurate responses.
• Provide responsive support to both internal and external customers by addressing concerns and offering effective solutions.
• Maintain a well-organized and efficient filing system for all documents to ensure systematic retrieval.
• Perform any other duties as assigned by management.

Job Requirement

• Proficiency in Mandarin is required to liaise with Mandarin-speaking customers.
• Strong communication skills in both English and Mandarin (spoken and written).
• No prior experience required; willingness to learn and take on new challenges is essential.
• Fresh graduates are encouraged to apply.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Meticulous, good interpersonal skills, excellent verbal and written communication skills, team player with positive work attitudes.
• Ability to work in fast-paced environment with high stress tolerance.

Perks & Benefits

• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities

我們正在尋找一位細緻可靠的客戶服務專員，以支援我們在貨運代理和物流行業的日常營運。如果您喜歡與人溝通，做事條理清晰，並且能夠在多語言環境中有效交流，那麼這份工作非常適合您。您將發揮關鍵作用，確保與客戶、承運商和內部團隊的順暢協作，及時處理客戶問詢，並提供準確的文件和更新信息，以支援端到端的物流流程。

職位描述

• 管理貨運單據手續，確保其準確性並符合公司和監管要求。
• 及時處理預訂並執行相關訂單。
• 監控並保持所有貨物的準確追蹤狀態。
• 與海外辦事處、代理商、船公司和客戶進行有效溝通，以確保順利協調。
• 透過電話和電子郵件處理客戶的諮詢，提供及時且準確的答案。
• 透過解決問題並提供有效解決方案，為內部和外部客戶提供快速回應的支援。
• 建立井然有序、有效率的文件歸檔系統，以確保系統化的檢索。
• 執行管理層指派的其他任何任務。

職位要求

• 需具備良好的國語能力，以便與講國語的客戶溝通。
• 英語和普通話（口語和書面）溝通能力強。
• 無需任何經驗；但必須樂於學習並接受新的挑戰。
• 歡迎應屆畢業生申請。
• 精通微軟辦公室軟體（Word、Excel、Outlook）。
• 做事細緻認真，人際溝通能力強，口頭和書面溝通能力優秀，具有團隊合作精神和積極的工作態度。
• 能夠在快節奏、高壓力的環境下工作。

福利待遇

• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動

We’re Hiring: Online Customer Care

We are looking for a dedicated and proactive Online Customer Care to join our team. Fresh graduates are encouraged to apply.

If you enjoy helping customers, solving problems, and communicating through online platforms, this role is for you.

What You’ll Do:

• Provide timely and professional support to customers and vendors through email, chat, and social media
• Assist with inquiries related to product listings, transactions, and platform usage
• Support customers with order tracking, returns, and issue resolution
• Assist vendors with registration, verification, store setup, product uploads, and shipping arrangements
• Troubleshoot basic technical issues and guide users through online processes
• Collaborate with internal teams including sales, logistics, finance, and technical support
• Maintain accurate customer and vendor records within the system
• Stay updated with platform promotions, policies, and system updates
• Identify opportunities for process improvements and provide feedback
• Handle multitasking responsibilities including customer care, sales support, process flow, and system testing

What We’re Looking For:

• Fresh graduates are encouraged to apply
• Diploma or Bachelor’s Degree in relevant fields
• IT background is an added advantage
• Good communication skills in Chinese, English, or Malay
• Willingness to learn with strong problem-solving skills
• Positive attitude and passion for customer service
• Basic knowledge of CRM systems or online platforms is an advantage
• Familiarity with social media and online communication tools is a plus
• Able to work independently and manage multiple tasks effectively

What You’ll Get:

• Competitive salary package
• Commission and bonus opportunities
• Training and development support
• Career growth opportunities
• Flexible and supportive working environment

Apply now and grow your career with us.

Perks & Benefits:

• Commission and bonus
• Flexible working hours
• Personal leave
• Open culture
• Personal development opportunities
• Convenient location (walking distance) near MRT Cochrane and MRT Maluri

我們正在尋找一位積極主動、注重細節的銷售與行銷實習生（需具備普通話能力），負責與國際供應商聯絡，加入我們不斷成長的團隊。對於渴望在充滿活力的環境中累積採購客戶管理和銷售營運方面實務經驗的學生或應屆畢業生來說，這是一個絕佳的實習機會。

主要職責

• 協助從本地和國際供應商（包括中國）採購產品。
• 協助更新與產品成本會計和定價相關的記錄。
• 協助維護供應商資料庫和溝通。
• 協助追蹤和協調正在進行的項目，以確保項目按時提交和交付。
• 協助處理客戶諮詢和後續事宜。
• 幫助建立與客戶和供應商的良好關係。
• 為銷售和市場團隊的日常營運提供一般性支援。

為什麼要加入我們？

• 獲得銷售拓展和客戶管理的實務經驗。
• 接觸本地和國際供應商。
• 了解真實的商業運作。
• 實習結束後有機會轉為全職員工。
• 地點便利，靠近金拉拉輕軌BK5站

要求

• 目前正在攻讀或近期已完成商業、行銷或相關領域的學習（文憑/學位）
• 能夠用中文和英文（口語和書面）與中國供應商溝通聯絡。
• 基本溝通和人際交往能力
• 樂於學習，責任感強，能適應快節奏的工作環境。
• 良好的組織能力與注重細節

福利待遇

• 津貼（旅費、交通費等）
• 附近公共交通
• 休閒著裝要求

We are seeking a proactive and detail-oriented Sales & Marketing (Mandarin Speaker) to liaise with International Supplier to become part of our expanding team. Internship is also wlecome.

Key Responsibilities

• Assist with sourcing products from both local and international suppliers - From China
• Help update records related to product costing and pricing.
• Support the maintenance of the supplier database and communication.
• Aid in tracking and coordinating ongoing projects to ensure they are submitted and delivered on time.
• Assist in managing customer inquiries and follow-ups.
• Help foster strong relationships with clients and suppliers.
• Provide general support to the sales and marketing team in everyday operations.

Why Join Us?

• Gain practical experience in sales sourcing and client management.
• Get exposure to both local and international suppliers.
• Learn about real business operations.
• Potential for a full-time position upon completion of the internship.
• Conveniently located near LRT Kinrara BK5

Requirements

• Currently pursuing or recently completed studies (Diploma/Degree) in Business, Marketing, or related field
• Able to communicate in Chinese and English (spoken and written) to liase with Supplier from China
• Basic communication and interpersonal skills
• Willing to learn, responsible, and able to work in a fast-paced environment
• Good organizational skills and attention to detail

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Continue to full time position

Role Purposes

Handling enquiries from Instapay consumers in non-shift pattern at Instapay Customer Service Centre regarding Instapay’s technology platforms. Responsible for building rapport and relationship with the customers in professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.

Job Description

• To ensure customer’s request, enquires and complaints are attended and responded in a timely manner, and to provide first call resolution.
• To handle calls, complaints and enquiries efficiently, courteously and professionally.
• To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
• Ability to provide good customer service experience to all external & Internal customers through exceeding the monthly call coaching score of 80% and above
• Complying with Instapay’s Core of Standard behaviour

Requirements

• Basic understanding of technology and processes related to Mobile App in Financial domain.
• Possess Bachelor’s Degree. Post Graduate Diploma or Professional Degree in any field will be an added advantage.
• Any experience of working in call centre or customer service environment will be an added advantage
• Must speak Malay fluently
• Reasonable command in written and spoken English
• Customer-oriented with good interpersonal and communication skills
• Strong and proven problem-solving skills.

No. of Position: 2 (Team Leader -1, CSR - 1)

Job Type: Contract

Contract length: 12 months

Work Location: In person

Language: Malay (Required)

Perks & Benefits

Nearby public transport

Central location

Free snacks / Happy hours

Regular team activities

Medical insurance

Personal development opportunities

Dental insurance

Paid training and development

We’re Hiring: Customer Service cum Account Manager!

Job Scope:

• Manage daily client communication via WhatsApp, Instagram DM, and email
• Respond to client inquiries promptly and professionally
• Onboard new clients explain packages, collect briefs, set expectations
• Send monthly reporting summaries and performance updates to clients

Project Coordination

• Coordinate between clients and designers to ensure briefs are clear and complete
• Track all active projects and deadlines using shared project management tools
• Follow up on approvals, feedback, and pending information from clients
• Flag potential delays to the team proactively before they become problems

Account Management & Retention

• Monitor package usage and initiate renewal conversations before packages expire
• Maintain a client database with key information, preferences, and history
• Assist in preparing quotations and service proposals for new clients

Administrative Support

• Prepare invoices, payment follow-ups, and filing of signed contracts
• Assist in social media scheduling and posting coordination when needed
• Support the team in preparing materials for client presentations

Must-Have

• Fluent in Mandarin Chinese and English (spoken & written)
• Strong WhatsApp and social media communication skills
• Highly organized, detail-oriented, and able to juggle multiple clients simultaneously
• Positive, warm, and professional attitude you genuinely enjoy taking care of people
• Minimum SPM / Diploma in any field; Marketing, Communications, or Business preferred

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Flexible working hours
• Casual dress code
• Open culture
• Personal development opportunities
• Remote work flexibility