Total 1,848 Customer Service job vacancies

Responsibilities:

• In charge of supporting all drafting needs of the company, including Project, Design, Technical, and Sales Teams
• Responsible in preparing architectural and M&E plans, sections, details, 3D drawings as part of working drawings or as-built drawings
• Responsible in preparing Single Line Drawings, schematic drawings for documentation, submission, or tender purposes
• Taking charge of working with project engineers to prepare drawing for submission and implementation
• Attend site walks and perform site measurements, advise on best ways to have alignment between drawings and actual site implementation

Requirements:

• Min Diploma in Diploma in Electronics & Communication Engineering or related field
• Min 2 years of relevant experience in security equipment, cabling, construction materials and how these are represented in drawings
• Knowledge of how to come up with CCTV coverage drawings using VideoCad software

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Summary:

The Manager, EIPIC will lead a transdisciplinary team in managing the SPD EIPIC Centre. You will coordinate the implementation of the ECHO framework and streamline processes across the Early Intervention Continuum, working closely with professional heads such as the Head of Teaching and Head of Allied Health. You will develop strategic plans to enhance caregiver engagement and oversee initiatives and collaborations with mainstream preschools and community organisations in the vicinity of the centre.

JOB SCOPE/KEY RESPONSIBILITIES

Operations and Administration

• Develop short- and long-term strategic plans to ensure continual growth of the programmes at the centre.
• Establish, implement, and regularly review operating, administrative, and control policies and procedures.
• Ensure operations and systems meet service standards and adhere to good corporate governance. Ensure the services achieve to meet the Key Performance Indicators set by the funders/Director.
• Manage and guide the EIPIC team to maintain ahigh standard of services for clients with developmental needs and their caregivers.
• Serves as theprimary administrative contact and liaison with stakeholders and externalorganisations. Coordinate the timely submission ofstatistics to funding bodies and organisations.
• Engage external institutions and communitypartners to support clients and caregivers in need.

Centre Management

• Guide senior staff across programmes to perform effectively and efficiently.
• Plan for the acquisition and replacement of fixed assets and other resources.
• Ensure compliance with regulations including taxes, licensing, safety and control.
• Develop strategic plans to generate income and monitor the expenditure of programmes.
• Develop strategic plans to enhance the community outreach.
• Manage audit conducted by MSF, ECDA and NCSS, if any. 

Staff Management

• Assists the Director in the development of career progression and defining of key responsibilities for EIPIC staff.
• Orientate new staff to organisation’s structure, policies and procedures and HR matters.
• Assign responsibilities and delegate authorities.
• Set standards, evaluate staff performance and identify learning /training needs.
• Interview candidates for new recruitment or replacement positions.

Client Management

• Establish and maintain positive relationships with clients and caregivers.
• Effective management of feedback and queries from clients, caregivers, the public and authorities.
• Develop strategic plans to enhance caregiver engagement.

Collaboration with external organisations

• Explore opportunities to sustain collaboration with preschools i.e. programmes that promote interaction among children with different needs and raise awareness of inclusion.
• Lead and participate in networking with community organisations to identify opportunities for collaborations.
• Participate in events organised or supported by SPD and support the organisation in developing strong network with other SSAs, funding bodies (e.g. MSF, ECDA, NCSS, Tote Board) and business corporations to secure programme funding and sustain financial viability of the programmes and services.

Professional/ Staff Development

• Lead, attend and contribute regularly in staff meetings and other relevant meetings.
• Attends relevant training and courses.
• Participate in internal / external workgroups to contribute inputs on development of new service provisions and service improvement.

Any other duties

• As may be assigned from time to time by Director, Children Services and Chief Executive Officer, SPD.

Work Location                            : 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day                                     : Monday to Friday (8.30am to 5.30pm)

Responsibilities:

·        To lead the quality improvements through working with all relevant department and supplier on the Kaizen activities.

·        To understand customer manufacturing quality requirement & align with the business agreement so as to work effectively with all suppliers to achieve KPI target for the line rejection.

·        Perform analysis on internal defects and drive improvements from relevant departments to achieve quality KPI.

·        To support Quality System Lead in ISO implementation for the company

·        To collaborate with internal team and provide support to Quality System Lead in all certifications requirement for the products as stated by customer

Requirement:

·        Degree/Diploma in Engineering with at least 3 years of relevant working experience in Manufacturing

·        Ability to work with the customer, HQ / factory, Peers / Subordinate, and Superiors

·        Strong problem-solving and interpersonal skills

·        Ability to work with minimal supervision

·        Able to handle customer complaint and work well with internal & external department to resolve quality issue

·        Able to provide constructive solution / advice to the team

·        Good knowledge in ISO management and customer audit

Compliance with RBA standards

Job Description:

• Build and maintain strong customer relationships, organising regular meetings and visits.
• Serve as the main point of contact for customers, ensuring timely resolution of issues and inquiries.
• Provide regular updates on the status of MRO events, including reports and delivery schedules.
• Share quotes, assist with invoicing preparation, and communicate any delays proactively.

Job Requirement:

• Minimum Diploma in Business/ Engineering or equivalent.
• Minimum 2 years of working experience in Customer Service in MRO industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities:

• Tasked with turning foundational datasets into actionable sales strategies. This involves managing promotional planning, lead generation, and sales enablement while utilizing software like Microsoft, SAP, and company systems
• Build, maintain, and analyze datasets to guide sales directions and map out market development.
• Lead B2B lead generation, promotional planning, and sales enablement campaigns to drive measurable growth.
• Proactively propose strategies to improve sales performance and investigate the "why" behind data outcomes.
• Utilize, build, and optimize reporting tools to streamline marketing and sales operations.

Requirements:

• Min Degree in Marketing/ Business/Engineering or related field
• Min 3 years of relevant experience in doing sales in Equipment/ Machinery Industry
• Must possess proficiencies in Excel and PBI/Tableau

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Customer Service Assistance

Department: Customer Service
Employment Type: Full-Time
Location: Singapore

Job Summary

We are looking for a proactive and customer-focused Customer Service Assistance to join our dynamic team. The ideal candidate will be responsible for providing exceptional service across multiple customer touchpoints—calls, emails, and walk-ins—while meeting service level expectations.

In addition to managing customer interactions, you will also support operational functions, gather feedback for continuous improvement, and perform telemarketing outreach to boost customer engagement and service awareness. This role suits a reliable team player with strong communication skills, attention to detail, and the ability to work under pressure.

Key Responsibilities

Customer Service & Front Desk Support

• Respond promptly and professionally to incoming customer calls, maintaining a high standard of service.
• Reply to customer emails within 20 minutes, ensuring accuracy, completeness, and quality.
• Provide consistent and courteous service across all communication channels, including in-person walk-ins.
• Conduct timely follow-ups on undelivered shipments according to SOPs.
• Escalate complex or unresolved issues to the Customer Service Manager.
• Rotate in front desk responsibilities, attending to walk-in customers during office hours.

Workplace Conduct & Personal Accountability

• Maintain a high attendance and punctuality record (minimum 95%).
• Submit leave requests at least one week in advance for approval.
• Follow allocated break schedules strictly.
• Complete all assigned tasks within stipulated timelines and expectations.

Business Operations & Process Improvement

• Report customer feedback and key issues to the Operations Supervisor and CS Manager.
• Monitor and manage unconfirmed online bookings proactively.
• Contribute ideas for improving service processes and business workflow.
• Perform telemarketing and outbound calls to promote services, follow up on leads, and generate interest.
• Make collection calls to local and international clients with outstanding payments.
• File and sort job sheets/movement charts daily for quick access to PODs.
• Handle manual billing adjustments and urgent booking changes as per SOP.
• Prepare manual job sheets for selected accounts where needed.
• Encourage and assist customers in adopting cashless/digital payment options.

Ad Hoc Support

• Provide operational support when required; duties will be shared on a rotational basis with fellow CS Executives.

Qualifications& Skills

• Minimum GCE 'O' Level or equivalent.
• Minimum 1 year of experience in customer service (preferred but not mandatory).
• Strong written, verbal, and face-to-face communication skills.
• Confident in telemarketing and cold calling to engage customers effectively.
• Excellent analytical thinking and customer problem-resolution skills.
• Ability to remain calm and professional in challenging situations.
• Team-oriented mind-set with the ability to work independently when needed.
• Proficient in Microsoft Office (Word, Excel, Outlook); CRM familiarity is an advantage.

Responsibilities

• Respond to customer inquiries and complaints, ensuring long-term solutions.

• Own service projects from PO confirmation; assign tasks to internal engineers or external vendors.

• Coordinate with Sales and Service Engineers to secure spare parts and prevent delays.

• Develop and manage daily service schedules to meet customer deadlines.

• Ensure timely, high-quality job execution per customer specifications.

• Represent the company professionally, upholding safety, quality, and service standards.

• Review service reports and provide actionable feedback for continuous improvement.

• Partner with Sales and Finance to ensure accurate invoicing aligned with profitability goals.

• Ensure full compliance with export guidelines and industry regulations.

Requirements

• Familiarity or basic understanding of ECDIS, Satellite, AIS or Radar systems. (Navy/Deck Cadet welcomed)

• Professionalism and a positive, responsible attitude.

• Clear oral and written communication in English.

• Strong interpersonal skills to build positive relationships with customers and internal teams.

• Strong problem-solving skills to resolve operational issues efficiently.

• Ability to lead and manage teams to achieve service delivery and customer satisfaction.

Preferred

• 1–2 years of experience in customer service or coordination, ideally in maritime.

• Familiarity with shipbuilding, oil & gas (rigs, refineries), or naval industries.

• Bachelor’s degree or diploma in Electronic or Electrical Engineering.

• Diploma or certification in IT, Electrical, or Electronics.

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

Role Overview:
Deskside Administrator shall deliver friendly, hands‑on support to end users. This is an entry‑level role where he/she will respond to incidents and service requests, troubleshoot common hardware and software problems, assist with device setup/imaging and lifecycle activities, and perform basic user administration tasks (password resets, access requests) following established SOPs. He/She will escalate complex issues to senior staff, help maintain asset records, update simple documentation, and communicate clearly with users and team members to ensure timely resolution.

Key Responsibilities:
1) End-User Support

• Provide basic deskside and onsite support for desktops, laptops, printers, and peripherals
• Respond to IT incidents and service requests logged via the service desk system
• Troubleshoot common hardware and software issues under guidance
• Support Microsoft Windows operating systems and standard office applications
• Escalate unresolved issues to senior engineers or specialist teams

2) Device Setup & Maintenance

• Assist with setup, installation, and replacement of end-user devices
• Support device imaging and configuration following standard procedures
• Help maintain IT asset records and inventory tracking
• Assist with user onboarding and offboarding activities

3) User Administration

• Support basic user account activities such as password resets and access requests
• Follow defined IT security and access procedures

4) Documentation & Operations

• Follow standard operating procedures (SOPs) and support guidelines
• Assist in updating user guides and basic documentation

5) Customer Service

• Provide friendly, professional, and responsive support to users
• Communicate clearly with users on issue progress and resolution
• Work collaboratively with IT team members

Requirements:

• ITE or Diploma in Information Technology or related discipline
• Preferably 2 years of experience in IT support or helpdesk role (fresh graduates welcome)
• Internship or school project experience in IT support is an advantage
• Basic knowledge of Microsoft Windows 10 / 11
• Familiarity with Microsoft Office applications
• Understanding of desktop and laptop hardware
• Basic knowledge of printers and connectivity issues
• Willingness to learn and take guidance
• Good communication and interpersonal skills
• Customer-oriented mindset
• Responsible, reliable, and team-oriented
• Office hours with occasional after-hours support required
• Entry-level IT certifications such as CompTIA, Microsoft Fundamentals, or ITIL Foundation will be advantageous

Key Responsibilities

• Process purchase orders using ERP system (AS400)
• Coordinate with suppliers to ensure timely delivery of goods
• Track order status and manage lead times proactively
• Work closely with operations and warehouse teams on shipment schedules
• Arrange freight bookings and export documentation
• Liaise with freight forwarders and transport providers
• Coordinate local and international deliveries
• Identify and flag abnormal or high-risk orders
• Ensure compliance with all critical processes (no shortcuts)

Requirements

• Strong attention to detail and sense of urgency
• Good coordination and communication skills
• Experience in logistics, supply chain, or shipping industry preferred
• Familiarity with ERP systems (AS400 is an advantage)
• Ability to multitask and handle deadlines
• Knowledge of export procedures and shipping documentation is a plus

Ideal Candidate

• Highly organized and process-driven
• Able to spot issues before they escalate
• Responsible and dependable
• Comfortable working under pressure in a fast-moving environment
• Strong follow-up skills

Responsibilities including but not limited to:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Join Our Team as a Field Service Technician

We are currently seeking a skilled and motivated Service Technician with experience in air conditioning installation to join our growing team. The ideal candidate will have strong technical knowledge, hands-on expertise, and a passion for delivering exceptional service to our clients.

Responsibilities:

• Install, maintain, and repair air cleaning / scenting systems at client sites
• Diagnose faults and provide timely solutions
• Ensure all work complies with safety standards and company procedures
• Deliver excellent customer service and maintain professionalism at all times

Requirements:

• Previous experience in air con installation and servicing preferred
• Relevant technical qualifications and certifications
• Ability to work independently and as part of a team
• Excellent problem-solving and communication skills
• Singapore Class 3/3A Driving licence with clean driving record

Benefits:

• Competitive salary and overtime opportunities
• Continuous training and career development

Job Title: Customer Service (ID3567)
Location: Changi
Working Hours: Monday to Fri 8:30am – 5:30pm, alternate Saturdays(wfh) 8:30am – 12:30pm
Salary up to: $3000

Job Description:
• Handle general administrative tasks such as preparing, sorting, scanning, and filing documents
• Reply to emails and perform necessary follow-ups
• Able to multi-task and manage multiple assignments efficiently
• Possess good knowledge and proficiency in Microsoft Office applications
• Work independently with minimal supervision and also collaborate well in a team
• Provide support in other ad-hoc and administrative duties as assigned

Working days: Mon to Fri 8.30am-5.30pm, Alternate Sat 8.30am-12.30pm
Salary: Basic $2200 to $2600
Address: Joo Koon

Requirements

At least diploma

Job scope
Answer call
Issue sales order
Reply email
Prepare quotation

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Overview
We are seeking a proactive Network Operations Centre Engineer to support 24x7 managed services operations. This role serves as the first point of contact for clients and vendors, responsible for monitoring alerts, managing service tickets, and ensuring timely incident resolution in accordance with agreed service levels.

The ideal candidate is disciplined, client-focused, and confident in working within structured processes in a high-availability environment.

Key Responsibilities

Incident & Ticket Management

• Receive, log, validate, and diagnose client incidents and service requests
• Monitor alerts, mailbox queues, calls, and chat requests
• Perform first-level troubleshooting and provide first-call resolution where possible
• Escalate issues appropriately based on defined escalation matrix

Service Delivery & SLA Management

• Manage tickets in line with established SLAs and operating procedures
• Provide timely status updates to clients on open incidents
• Coordinate with resolver groups and internal teams to ensure resolution timelines are met

Process & Continuous Improvement

• Identify gaps in knowledge articles, SOPs, and workflows
• Recommend improvements to enhance operational efficiency
• Maintain documentation accuracy within service management tools

Client Engagement

• Maintain professional communication with clients and vendors
• Ensure high levels of service quality and customer satisfaction

Requirements

Technical Knowledge

• Familiarity with ITIL concepts and service management practices
• Basic understanding of networking technologies such as WAN, LAN, WLAN
• Exposure to Security, Cloud, Collaboration, or Video Conferencing technologies is advantageous

Skills & Attributes

• Methodical and structured approach to troubleshooting
• Strong communication skills, both verbal and written
• Able to work in a 24x7 shift roster environment
• Good judgment in issue escalation
• Detail-oriented and customer-focused team player

Qualifications

• Technical Diploma or equivalent qualification in IT or related discipline
• ITIL v4 Foundation certification mandatory
• CompTIA A+ certification required

Experience

• Prior experience in a NOC, helpdesk, or technology call center environment preferred

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability