Total 8 Customer Service job vacancies in Taguig

The Platform Support Manager owns the performance, effectiveness, and evolution of the Platform

Support function. This role is accountable for leading the team end-to-end: people, performance,

stakeholder relationships, and case management outcomes.

The role requires a hands-on leader who takes full ownership of support delivery, builds strong

partnerships with internal stakeholders, and drives continuous improvement through process, data, and

technology — including the adoption of AI and automation where appropriate.

Duties and Responsibilities:

• Own the Platform Support (L1) team’s performance, engagement, and development.
• Performs the day-to-day management and operational duties, supervising the Platform Support team
• (L1).
• Identify and develop Team Goals and Key Performance Indicators (KPIs) and communicating them to
• the team.
• Provides regular coaching and KPI reviews to teammates to ensure procedural and performance
• compliance.
• Set clear goals, expectations, and accountability across the team.
• Lead hiring, onboarding, training, and ongoing capability development.
• Collaborates to develop, measure, and document potential improvements on the process workflows.
• Collaborate with Internal Stakeholders to discuss key improvements or problems for the operations
• and platform.
• Rallies L1 teammates to achieve company goals through discussing goals and identifying impacts for
• both internal and external stakeholders.
• Foster a culture of ownership, continuous improvement, and customer focus.
• Reviews teammate timesheets, attendances, and full-time equivalents (FTEs).
• L1 Work-Force Management (WFM) - develops and modifies schedules to ensure work-force coverage.
• Sets deadlines for key Ad-Hoc Tasks required to be completed by the L1 Team.
• Discusses operational and procedural changes to the L1 team to help ensure compliance and
• application.
• Holds regular meetings with L1 and other internal stakeholders/teams to collaborate on company goals
• and issues that need to be addressed.
• Acts as an Escalation point to the team & internal stakeholders
• Perform and oversee quality assurance on cases and drive corrective actions where needed.
• Build trusted relationships with Product, Engineering, Service Management, and other operational teams.
• Translate business and platform changes into clear operational actions for the team.
• Champion the use of data, automation, and AI to improve efficiency, quality, and customer experience.
• Document and maintain SOPs, ensuring consistency and scalability.

• Must have at least 3 years of experience on ShipServ Support Process or equivalent domain knowlege
• Must have at least 3 years of management background
• Strong attention to detail, organized, ability to multi-task & to work independently.
• Excellent communication skills; both oral and written
• Leadership, Delivering Feedback and Coaching Skills
• Can build and maintain a positive relationship with clients and internal stakeholders
• Excellent communication and analytical skills
• Customer-centric mindset with high standards for quality and accountability
• Proficient in Microsoft Office applications especially Outlook, Excel, Word & PowerPoint.
• Strong people management skills

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Job Summary:

The Quantity Surveyor is responsible for supporting the delivery of accurate and timely quantity take-offs, cost estimates, and measurement outputs across multiple projects. The role supports the GCC business remotely and contributes to maintaining consistency, quality, and efficiency in measurement processes while assisting project teams in project delivery.

The position focuses on developing technical capabilities, adhering to established workflows, and maintaining high standards of measurement accuracy in line with company and industry best practices.

Duties & Responsibilities:

Measurement & Quantity Take-Offs

· Prepare quantity take-offs from drawings, specifications, and BIM models under supervision.

· Assist in the development of Bills of Quantities (BOQs) in line with project requirements and standards.

· Ensure measurements follow recognised standards and methodologies.

Cost Estimation & Analysis

· Support the preparation of cost estimates, budgets, and tender documents.

· Review project drawings and specifications to identify basic cost elements, risks, and discrepancies.

· Assist in cost and measurement exercises to support project cost control.

Quality Assurance

· Check and verify measurement outputs for accuracy and completeness.

· Maintain consistency of data across assigned tasks and projects.

· Follow established processes, templates, and quality standards.

Team Support

· Work collaboratively with senior team members and other departments.

· Support knowledge sharing within the team.

· Assist in learning and applying company systems and procedures.

Systems & Process Improvement

· Use digital measurement tools and QS software effectively.

· Follow established workflows to ensure efficiency and accuracy.

· Support the adoption of new tools and technologies such as BIM-based measurement.

Job Summary:

The Senior MEP Quantity Surveyor is responsible for delivering accurate and timely quantity take-offs, cost estimates, and measurement outputs across multiple projects. The role will be to support the GCC business remotely playing a key part in ensuring consistency, quality, and efficiency in measurement processes while supporting project teams with project delivery.

The position also contributes to mentoring junior staff, improving workflows, and maintaining high standards of measurement accuracy in line with company and industry best practices.

Duties & Responsibilities:

Measurement & Quantity Take-Offs

· Lead the measurement team to quantify MEP works such as pipes, ducts, cables, equipment, etc. using 2D/3D drawings.

· Prepare detailed and accurate quantity take-offs from drawings, specifications, and 3D models.

· Develop Bills of Quantities (BOQs) in line with project requirements and standards.

· Ensure all measurements comply with recognised measurement standards and methodologies.

· Drafting and issuing RFIs.

· Carrying out design reviews to assist in the formulation of provisional sums.

· Carrying out detailed MEP specifications review to assist in identifying scope gaps and design parameter conflicts.

Cost Estimation & Analysis

· Assist in preparing cost estimates, budgets, and tender documents.

· Analyse project drawings and specifications to identify cost risks and opportunities.

· Support cost and measurement exercises to optimize project costs.

· Assists with upkeep of the technical library, including cost data, benchmarks and maintenance of the various cost database.

Quality Assurance

· Review and verify measurement outputs for accuracy and completeness.

· Ensure consistency of data across multiple projects and teams.

· Follow established processes, templates, and quality standards.

Team Support & Mentorship

· Guide and mentor junior quantity surveyors and measurement staff.

· Support knowledge sharing and continuous improvement within the team.

· Assist in training new team members on systems and procedures.

Systems & Process Improvement

· Utilise digital measurement tools and QS software effectively.

· Contribute to improving measurement workflows and efficiency.

· Support implementation of new technologies such as BIM-based measurement.

Job Summary:

The Senior Quantity Surveyor is responsible for delivering accurate and timely quantity take-offs, cost estimates, and measurement outputs across multiple projects. The role will be to support the GCC business remotely playing a key part in ensuring consistency, quality, and efficiency in measurement processes while supporting project teams with project delivery.

The position also contributes to mentoring junior staff, improving workflows, and maintaining high standards of measurement accuracy in line with company and industry best practices.

Duties & Responsibilities:

Measurement & Quantity Take-Offs

· Prepare detailed and accurate quantity take-offs from drawings, specifications, and BIM models.

· Develop Bills of Quantities (BOQs) in line with project requirements and standards (CESMM).

· Ensure all measurements comply with recognised measurement standards and methodologies.

· Drafting and issuing RFIs.

· Able to liaise directly with design teams internally and externally and get the RFIs cleared.

· Carrying out design reviews to assist in the formulation of provisional sums

Cost Estimation & Analysis

· Assist in preparing cost estimates, budgets, and tender documents.

· Analyse project drawings and specifications to identify cost risks and opportunities.

· Support cost and measurement exercises to optimize project costs.

Quality Assurance

· Review and verify measurement outputs for accuracy and completeness.

· Ensure consistency of data across multiple projects and teams.

· Follow established processes, templates, and quality standards.

Team Support & Mentorship

· Guide and mentor junior quantity surveyors and measurement staff.

· Support knowledge sharing and continuous improvement within the team.

· Assist in training new team members on systems and procedures.

Systems & Process Improvement

· Utilise digital measurement tools and QS software effectively.

· Contribute to improving measurement workflows and efficiency.

· Support implementation of new technologies such as BIM-based measurement.

• Follow up customer calls
• Respond to customer’s email inquiries in a timely manner
• Process orders, forms, and claims
• Provide product and service information to customers
• Manage and update customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Management of B2B system updates and processing uploads
• Research required information using available resources
• Manage and resolve customer complaints

• Provides advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound)
• Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
• Follows the company's Internal Regulations, policies as well as the service’s work instructions and processes
• Fulfills additional assignments (e.g. support colleagues across all sites, setup of new services)
• Achieves the individual and service key performance indicators
• Strives to  continuously  develop and improve the processes and service to always ensure the best customer experience

We are looking for a highly motivated Specialist, O2C Service Delivery to join our growing team in Finance based in our shared service centre in Philippines.

Responsibilities:

• You will need to have credit and collections experience and will need to have an understanding of some applications such as SAP, Salesforces, and SQL.
• Issue the invoice to the customer/vendor timely. Report and Resolve Payment Issues
• This is a task that can require conflict resolution skills, as it can involve disputing payment and reconciling issues with both internal stakeholders as well as external vendors.
• Coordinate with other departments and external vendors to solve the payment or invoicing issue.
• Process the adjustment timely and accurately. Support Month End Close Reporting
• You should understand the Revenue Accounting Principles and own the corresponding entries in the financial statements.
• Prepare reports and assist in any data entry when required.
• Evaluate, plan, and implement improvements in all business processes and practices surrounding foodpanda’s delivery rider payroll and vendor payment cycles.
• Work closely with the payables and systems support team to continually automate, streamline, and improve current reporting, operational and reconciliation processes to improve business efficiency in the region.