Total 7 Customer Service job vacancies in Penang

Duties & Responsibilities

• Handle day-to-day administrative tasks and office operations
• Maintain and organize company records, documents, and filing systems
• Manage office supplies and coordinate with vendors/suppliers
• Manage correspondence (emails, phone calls, letters)
• Assist in preparing reports, quotations, and invoices
• Handle incoming calls, emails, and general inquiries
• Support other departments when required

Requirements

• Minimum Diploma in Business Administration or related field
• Minimum 1–2 years of relevant working experience (fresh graduates are welcome to apply)
• Conversant in English and Bahasa Melaysia (Mandarin is an added advantage)
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Good communication and interpersonal skills
• Able to work independently and as part of a team
• Responsible, detail-oriented, and proactive attitude

Working Condition and Physical Environment

• Working hours from 830am-6pm, Monday to Friday

Job Location

• Petaling Jaya (HQ): 27, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya Selangor.
• Penang: 59, Jalan Perai Jaya 4, Bandar Perai Jaya, 13600 Seberang Perai Penang.

What We Offer

• Competitive salary
• Career growth and development opportunities
• Training and mentorship program

• 拜訪客戶，了解需求並收集市場資訊。
• 開發或調整產品以滿足客戶需求。
• 準備樣品供客戶評估。
• 提供技術建議並與客戶合作解決技術問題。
• 啟動試運行，為新產品的大規模生產做準備。
• 與生產團隊合作，確保新產品順利上市。

福利待遇

• 年終獎金和加薪
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 開放文化
• 個人發展機會
• 培訓與發展

• Visit customers to understand requirement and gather market information.
• Develop or find-tune products to satisfy customers' needs.
• Prepare samples for customers' evaluation.
• Provide technical advice and collaborate with customers to resolve technical issues.
• Initiate trial run in preparation for mass production of new product.
• Collaborate with Manufacturing Team for smooth new product launching.

Perks & Benefits

• Yearly Bonus and salary increment
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Medical insurance
• Open culture
• Personal development opportunities
• Training and development

職位說明 ：

• 具備良好的英語書面和口語能力
• 在系統中處理客戶訂單，並將資訊關聯到相關部門。
• 有效率、有效地回覆所有客戶諮詢。
• 及時將所有客戶要求、規格變更等資訊傳達給相關部門。
• 向貨運團隊提供安排貨運所需的詳細資訊。
• 準確、及時地準備數據和報告。
• 工作態度認真負責，做事條理清晰，積極主動。
• 熟練微軟辦公軟體

資格：

• 本科畢業，至少兩年客戶服務工作經驗（製造業經驗者優先）。

福利待遇

• 津貼（旅費、交通費等）
• 醫療保險
• 個人發展機會

Job description :

• Possess good command of written and spoken English
• Process customer orders in the system and relate the information to concerned department.
• Correspond to all customer inquire effectively and efficiently.
• Relate all customer requirements, changes in specifications to the related department in a timely manner.
• Provide the required details to shipping team for shipment arrangement.
• Prepare data and reports accurately and on a timely manner.
• Good work ethic, well organized and self-motivated.
• Good knowledge in MS Office

Qualification :

• Graduate with minimum 2 years working experience as Customer Service (Preferably in Manufacturing Industry)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Technical Support Engineer

Company: Sciengate Automation

Department: Engineering / Customer Support

Location: Malaysia (with regional support)

Role Overview

The Technical Support Engineer provides post-sales technical support, troubleshooting, and optimization for industrial automation systems including PLC, SCADA, HMI, and IIoT platforms.

This role ensures high system reliability, minimal downtime, and data-driven performance improvement across customer operations.

Key Responsibilities

1. Technical Support & Troubleshooting

- Diagnose and resolve issues in PLC systems, SCADA/HMI systems, and industrial communication networks

- Provide remote and onsite support

- Perform root cause analysis using system logs, alarms, and trends

2. System Maintenance & Optimization

- Conduct preventive maintenance and system audits

- Optimize control logic including PID tuning, sequencing, and safety interlocks

- Improve system performance by reducing downtime and increasing efficiency

3. Customer Support & Training

- Act as technical point of contact

- Provide operator and maintenance training

- Develop troubleshooting guides and documentation

4. Implementation & Commissioning Support

- Assist in system commissioning

- Support PLC/SCADA integration

- Integrate with MES/ERP and IIoT platforms

5. Data Analysis & Reporting

- Analyze operational data for faults and bottlenecks

- Generate reports on downtime and OEE

- Support predictive maintenance initiatives

6. Continuous Improvement

- Recommend system improvements

- Contribute to knowledge base

- Develop reusable templates

Required Skills & Competencies

Core Automation Skills

- PLC programming and troubleshooting (Schneider, Siemens, etc.)

- SCADA/HMI configuration

- Industrial protocols: Modbus, OPC UA, MQTT, Ethernet/IP

Software & Database Skills

- Basic programming (Python, JavaScript, or C#)

- Simple scripting and API understanding

- SQL knowledge (queries, joins)

- Familiarity with MySQL, SQL Server, or PostgreSQL

- Understanding PLC → SCADA → Database → Dashboard flow

Analytical Skills

- Root Cause Analysis

- OEE and downtime analysis

- Predictive maintenance concepts

IT / Networking Skills

- Basic networking (IP, switches, routers)

- Familiarity with IIoT and cloud dashboards

Soft Skills

- Problem-solving mindset

- Communication skills

- Independent work capability

- Documentation skills

Qualifications

- Diploma or Degree in Electrical, Mechatronics, Automation, or related

- 1–5 years experience in automation/support

- Fresh graduates with strong fundamentals welcome

Preferred Experience

- Schneider EcoStruxure, Siemens TIA Portal

- OEE systems, data analytics, vibration monitoring

KPIs

- MTTR

- System uptime

- First-time fix rate

- Customer satisfaction

- Reduction in recurring faults

Career Progression

- Technical Support Engineer → Senior Engineer → IIoT Specialist → Solutions Architect

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Paid training and development

Order Planning / Order Management Responsibilities:​​​​​​

• Liaise with customers on orders loading and fulfillment with effective coordination between internal and external parties.
• Contribute to Supply Availability Dashboard: Report FG availability & production/material issues.
• Regularly review materials & capacity situation with VS-LOP planners, identify potential restrictions.
• Drive backlog reduction & communicate recovery plan to BU/LOG, PT/LOP & SC.
• Track and analyze customer demand trend and forecast accuracy for inventory control.
• Validate forecast with respective regions or CSO against RPP/CAPL.
• Drive BU/LOG for Midterm Forecast (MTP) in system to enable resource planning in the plant.
• Prepare and share weekly order list.
• Track and report the daily schedule vs. production actual output.
• Set priorities in sales orders and work closely with shipping department on urgent FG shipments.
• Arrange and lead Supply Validation (SV) Meeting with BU to review mid/long term RPP vs customer forecast.
• Lead routine conference call with customers.
• Engage and work with project team on new project ramp up, master data set up in system.
• Monitor forecast and order loading for new products & products under ramp down or phase out plan.
• Work with BU/LOG to coordinate return FG from IDC/RDCs/LDCs.
• Work closely with other functional team and review opportunities for continuous improvement and business improvements.
• Work closely with logistic team on shipment arrangement.
• Support quarterly CAPL analysis activity.
• Support and prepare management reports (including BPS related) as and when necessary.
• Manage, control & minimize outbound air freight.
• Track & analyze delivery relevant KPIs – Eg. SL1, LT0, AQ.

Inventory Planning in IDC/RDC warehouse:

• Review daily replenishment status in IDC/RDC/LDC & early warning reports, discuss measures to resolve bottleneck situation together with BU/LOG, PT/LOP & SC.
• In bottleneck situation, liaise with BU/LOG on allocation plan.
• Track & analyze FG inventory TCT for selected A-items.
• Set up material master for new SKUs in P13 & add*One.
• Handle PO & outbound delivery for Marketing & Sales samples.

Supporting role:

• Attend & contribute in VS Daily Delivery Meeting (DDM) to review delivery issues & align priority.
• Attend & contribute in Plant Delivery Meeting (DM).
• Contribute on PPT system / departmental improvement activities.
• Ad-hoc tasks as requested by Superior.