Total 9 Customer Service job vacancies in PASIR GUDANG

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-Engineer-%28SHINE-Industry-Projects-and-Programme-Support%29/33489-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

SHINE Industry Projects and Programme Support
•             Coordinate SHINE consortium activities and industry project administration.
•             Support coordination among researchers, industry partners, government agencies, and internal stakeholders to facilitate SHINE activities and industry collaborations.
•             Coordinate industry project activities, including tracking project progress, deliverables, milestones, and reporting requirements.
•             Maintain project documentation, records, and administrative materials to support project execution and compliance requirements.
•             Support technical workshops, industry engagements, consortium activities, and collaborative initiatives involving SHINE researchers and industry partners.
•             Organise workshops, seminars, technical talks, industry visits, and stakeholder engagement activities.
•             Support development of postgraduate programme operations and related programme initiatives.
•             Liaise with researchers, industry partners, government agencies, students, and internal stakeholders to support programme objectives.
•             Provide administrative and operational support for SHINE initiatives and other ad-hoc programme activities as assigned.

Qualifications

•            Possess a Bachelor's degree in a STEM discipline (Science, Technology, Engineering or Mathematics), preferably in Electrical Engineering, Computer Engineering, Materials Science, Physics, Mechanical Engineering, or a related field.
•             Relevant experience in project coordination, industry collaborations, stakeholder engagement, programme administration, research administration, or related functions would be advantageous.
•             Experience coordinating projects, workshops, industry engagements, postgraduate programmes, internships, or multi-stakeholder initiatives would be advantageous.
•             Ability to engage effectively with researchers, students, industry partners, government agencies, and other stakeholders.
•             Strong interpersonal, communication, stakeholder management, and organisational skills.
•             Ability to manage multiple priorities and work effectively in a dynamic environment.
•             Experience in a university, research institute, government agency, corporate laboratory, or technology-related environment would be advantageous.
•             Familiarity with semiconductor technologies, advanced packaging, microelectronics, photonics, or related technology domains would be advantageous.
•             Self-motivated, resourceful, and able to work independently as well as collaboratively within a team.
•             Open to appointment on a fixed-term contract.

We are looking for a dedicated Service Technician/ Engineer to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the technical manager, and working closely with our business partners, he/she will be involved in the installation and testing if navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.

• Liaise/co-ordinate with shipyard for related project.

• Assist in the repair works in the workshop.

• Brief business partners on various navigational/communication system setup.

• Provide technical support for business partners.

• Prepare reports on equipment to business partners.

• Any other ad hoc tasks related to business needs.

Requirements

• Diploma / Degree in Electronics/ Electrical / Communications Engineering

• 1- 4 years of Marine Experience

• Experience in Navigational Systems eg RADAR, ECDIS, GPS, DDU, GYRO will be preferred

Responsibilities: -

As a Lead Student Care Mentor, you will be working closely with children (7 - 12 years old) and make a positive difference in their lives. Your key responsibilities include:

• executing day to day operations in the centre
• ensuring safety and well-being of the children at all times
• providing guidance and supervising children in their school and other academic assignments
• coaching and testing children for their school spellings
• conducting in-house enrichment curriculum with quality
• building a positive and respectful relationship with children
• fostering good partnership with parents
• managing and guiding children to develop positive habits and mannerisms
• planning and organising holiday activities or special events for the children during school holidays
• planning and writing quality enrichment lessons
• other related duties as assigned by the Centre Supervisor

Requirements: -

• Passionate in reaching out and empowering primary school children
• Ability to manage a group of 10 to 18 children using positive management strategies
• Ability to coach or guide children in their academic assignments
• Enjoy working in a high-energy and dynamic environment
• Has good interpersonal skills and is a good team player
• Independent, observant, organised, responsible and takes initiative
• Open to learning new skills and be trained
• Minimum GCE 'O' level
• Some relevant working experience preferred

My client:

My client is a well-established technology company building large-scale, consumer-facing digital platforms used by millions of users globally. The team is highly engineering-driven, with strong emphasis on system reliability, automation, and operational excellence. This role offers the opportunity to work on production-critical systems, collaborate closely with backend and platform engineers, and take real ownership of reliability and infrastructure in a fast-moving, high-impact environment.

Job Responsibilities:

• Ensure high availability and reliability of production systems supporting large-scale online services.
• Own core operational functions including resource management, incident response, capacity planning, monitoring, and reliability improvements.
• Review system and infrastructure designs, proactively identifying potential reliability and scalability risks.
• Analyze system bottlenecks and structural weaknesses, and lead optimization initiatives to improve stability and cost efficiency.
• Participate in 24/7 on-call rotations, responding quickly to production incidents and driving root cause analysis.
• Continuously improve operational processes through automation, reducing manual intervention and operational overhead.

Job Requirements:

• Bachelor’s degree in Computer Science or a related technical field.
• Proficiency in Python, Go, or Shell scripting, with the ability to independently build tools or platforms.
• Solid experience with cloud infrastructure; exposure to multi-cloud or hybrid environments is a plus.
• Strong fundamentals in Linux systems, networking, load balancing, and high-availability / disaster recovery design.
• Hands-on experience operating or supporting large-scale web services in production environments.
• Self-motivated, responsible, and comfortable working in a fast-paced, reliability-critical environment.

What They Offer

• A large-scale, production-grade technical environment supporting high-traffic, consumer-facing platforms.
• A stable yet fast-evolving engineering environment with long-term technical depth and learning potential.
• Close collaboration with experienced engineers in a flat, open, and execution-focused team culture.

About Us

Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

If it sounds like your next move, please don’t hesitate to apply. Kindly note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

www.dadaconsultants.com

EA Registration Number: R2197058

Business Registration Number: 201735941W. Licence Number: 18S9037

Job Summary

• Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill & technical call coaching model, and drives customers to a positive outcome
• Demonstrates strong problem-solving skills, along with advanced knowledge of IDEXX products and services, providing highly effective technical troubleshooting to customers and internal stakeholders
• Is able to work independently and as part of a team, engaging our customer-facing ecosystem and other resources

Key Responsibilities

• Primary responsibility is to provide inbound and outbound contact channel support and other requests for support, providing highly effective technical troubleshooting and product knowledge to customers and internal stakeholders
• Collaborate effectively with teammates to provide an adequate level of coverage for customer contact channels and other tasks to ensure achievement of team SLA, targets, and goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill and technical coaching model, and drives customers to a positive outcome
• Ability to communicate complex information in simple terms
• Balances a strong focus on customers’ needs with thorough technical troubleshooting and a high level of compliance with established processes
• Willingly disseminates and corroborates knowledge and learnings with teammates and other internal stakeholders as needed.
• Diligently records all customer interactions in the customer relationship management system (Salesforce). Includes detailed case tracking notes, next steps, and/or resolution. Holds others accountable for doing likewise
• Elevates complex technical issues as needed to the elevation teams and communicates follow-up and/or resolutions to the customer
• Communicates difficult or sensitive customer issues to the direct leader, whilst keeping other team members up to date on ongoing issues
• Continue to learn and maintain product knowledge by leveraging local and global resources available
• Participates in weekend & holiday support roster to provide customer assistance during these periods
• Other duties as required

Requirements

• Proficiency in Mandarin language require - as the role requires this person to liaise mainly with our external customers based in Taiwan, who mainly communicate in Mandarin.
• Work experience in Clinical Diagnostics of Biochemistry and Hematology analyzers preferred.
• Laboratory experience preferred
• Computer skills in Microsoft Office, including Excel, Words, Powerpoint, and Outlook.
• Good communication and presentation skills.
• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.

As an Assistant Student Care Mentor, you will be working closely with children (7-12 years old) and make a positive difference in their lives. Your key responsibilities include:

• executing day to day operations in the centre
• ensuring safety and well-being of the children at all times
• assisting lead mentor(s) to provide guidance and supervision of children in their school and other academic assignments
• coaching and testing children for their school spellings
• assisting in the preparation and co-conducting in-house enrichment curriculum with quality
• building a positive and respectful relationship with children
• managing and guiding children to develop positive habits and mannerisms
• executing holiday activities or special events for the children during school holidays
• other related duties as assigned by the Centre Supervisor or Manager

Requirements: -

• Passionate in reaching out and empowering primary school children
• Ability to manage a group of 10 to 15 children using positive management strategies
• Ability to coach or guide children in their academics assignments
• Enjoys working in a high-energy and dynamic environment
• Has good interpersonal skills and is a good team player
• Independent, observant, organized, responsible and takes initiative
• Open to learning new skills and be trained
• Minimum GCE 'O' level
• Some relevant working experience preferred
• Working hours: 1.30 pm to 6 pm, Mondays to Fridays

Project Overview

This project aims to develop a real-time blood analysis and diagnostic platform using an integrated microfluidic chip. This platform uses precision microfluidic technology to process and profile the biological activity of white blood cells which is related to a host of inflammatory conditions ranging from diabetes, sepsis to leukemia. The platform developed will enable point-of-care diagnosis of diseases and this project will accelerate the platform from bench to bedside through the development, deployment and testing of clinical samples.

This Engineering position offers a rare opportunity to bridge the gap between laboratory discovery of new technologies and real-world implementation of clinical deployment and testing. 

Responsibilities

The engineer is responsible for the design, prototype, manufacturing and testing of the medical device. This involves the use of with computer-aided design prototyping, setting specifications and assembly of mechnical/electrical components, testing and deployment of device for field testing.

Responsibilties include:

- To work closely with a team of clinical, mechanical/software engineers and data scientist for the medical device design and prototyping. Gather feedbacks on prototype designs by end-users.

- To Validate designs by analysing data gathered from component or system level testing. Use benchmarking techniques to characterise component and device performance.

- To ensure proper documentation of design history files and standardization of data storage for reports, presentations, technical and administrative documents.

- To source for vendors and components to ensure manufacturability and cost of medical device.

- To support the team for maintenance of equipment, inventory and purchases.

Requirements

- Bachelors/Masters in Mechanical, Electrical, Biomedical Engineering with at least 1 years of experience in hardware prototyping and/or microfluidic operations.

- Rapid prototyping experience in areas such as 3D printing, laser cutting, CNC, injection molding, microcontroller/microprocessor programming and relevant skills in embedded system.

- Prefered experience in commercial manufacturing, R&D project management and hardware testing/certification.

- Excellent debugging skills and strong ability to root cause, isolate and solve software/hardware system issues.

- Fluent in C++, Python (3.X) and relavent coding languages for software-hardware integration.

- A desire to deliver a quality and innovative medical diagnostic product that improves many people’s lives.

- Good communication and managing skills are important to work with colleagues efficiently in addition to creativity to solve problems and find improvements on products and processes already in place.

- Required experience and knowlegde to read or write scientific publications, patent search, schematics and data sheets for hardware components.

- Able and commited to work in Singapore. Willing to commute and meet regularly with vendors and collaborators at NUS, NUH, and partnering hospitals.

- Strong documentation and writing skills

- A desire to deliver a quality and innovative medical diagnostic product that improves many people’s lives.

Relevant Skills

2D/3D Computer Aided Designs, C++, Python, Operating CNC/3D printers, basic use of machine tools, electronics circuit design, Github 

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified.

Project Overview

This project aims to develop and clinically validate a real-time blood analysis and diagnostic platform using an integrated microfluidic medical device. The platform uses precision microfluidic technology to process and profile the biological activity of white blood cells, which is related to inflammatory conditions ranging from diabetes and sepsis to leukemia.

The Postdoctoral Research Associate - Data Scientist will lead the acquisition, preprocessing, analysis, and modelling of medical device-generated data, and will work closely with clinicians, scientists, and engineers to translate AI/machine learning models into working, deployable software for clinical testing and point-of-care use.

This role offers a rare opportunity to bridge clinical data science, medical device engineering, and translational research, moving from experimental and clinical sample data to robust AI-enabled diagnostic workflows and deployable prototypes.

Responsibilities

The Postdoctoral Research Associate - Data Scientist is responsible for developing end-to-end data and AI/ML workflows for the medical diagnostic platform, from device data acquisition and signal/data preprocessing to model optimisation, validation, software integration, and deployment.

Responsibilities include:

- Work closely with clinicians, scientists, software engineers, mechanical/electrical engineers, and data scientists to define clinical use cases, data requirements, model outputs, and deployment workflows for the medical device platform.

- Design and implement reliable data acquisition pipelines from medical device hardware, sensors, imaging or signal outputs, and associated experimental or clinical metadata.

- Develop preprocessing, quality-control, annotation, feature-engineering, and data-management workflows for noisy, multimodal, longitudinal, or time-series biomedical data.

- Analyse experimental and clinical sample data to characterise device and biological performance, identify artefacts, benchmark platform performance, and support evidence generation for translational studies.

- Develop, train, validate, and optimise machine learning, deep learning, statistical, or hybrid models for diagnostic, predictive, or decision-support tasks using appropriate metrics, cross-validation, robustness checks, and uncertainty analyses.

- Translate research models into reproducible and deployable software components, including model inference pipelines, APIs, dashboards, reports, or lightweight user interfaces for clinical and laboratory testing.

- Support software-hardware integration for data acquisition, model inference, device feedback, and prototype deployment; assist with basic UX refinement based on clinician and end-user feedback.

- Maintain high-quality documentation of datasets, code repositories, model versions, experimental protocols, validation results, data dictionaries, and technical reports.

- Prepare manuscripts, presentations, grant reports, and invention disclosures; contribute to literature reviews, patent/IP searches, and responsible research dissemination where relevant.

- Support clinical study workflows by coordinating with clinical collaborators and applying good data governance practices for sensitive clinical and experimental data.

Requirements

- Ph.D. in Data Science, Computer Science, Artificial Intelligence/Machine Learning, Biomedical Engineering, Electrical Engineering, Bioinformatics, Statistics, Applied Mathematics, Computational Biology, or a related field. Candidates close to completion may be considered if the degree will be conferred before appointment.

- Demonstrated research experience in data science, machine learning, deep learning, signal/image processing, biomedical data analysis, time-series analysis, clinical AI, or related computational research.

- Strong programming skills in Python; experience with common scientific and ML frameworks such as NumPy, pandas, scikit-learn, PyTorch or TensorFlow, Jupyter, and Git/GitHub.

- Experience with data acquisition, data cleaning, feature engineering, model optimisation, evaluation, reproducibility, version control, and scientific software development.

- Familiarity with clinical or biomedical datasets, medical device data, biosensor/microfluidic data, imaging data, physiological signals, or multimodal data integration is highly advantageous.

- Experience translating ML models into usable software prototypes, such as REST APIs, dashboards.

- Working knowledge of software-hardware interfacing, instrument-control software, serial/USB/Bluetooth communication, microcontrollers, embedded systems, or edge AI deployment would be advantageous.

- Ability to work closely with clinicians and multidisciplinary teams to interpret findings, gather end-user feedback, define clinical workflow needs, and improve the usability of AI/ML outputs.

- Strong written and oral communication skills, including the ability to write scientific manuscripts, technical documentation, reports, research proposals, and presentations for technical and non-technical audiences.

- Strong commitment to robust, ethical, and responsible AI/ML development, including attention to data privacy, model bias, interpretability, clinical validity, reproducibility, and safe deployment.

- Able and committed to work in Singapore, and willing to meet regularly with collaborators at NUS, NUH, and partnering hospitals.

Relevant Skills

Python, R/MATLAB, SQL, NumPy, pandas, scikit-learn, PyTorch/TensorFlow, Jupyter, data acquisition, biomedical signal processing, time-series analysis, image processing/computer vision, data preprocessing, feature engineering, model validation, model optimisation, uncertainty/robustness analysis, explainable AI, data visualisation, dashboards, REST APIs, Docker, Linux, Git/GitHub, MLOps, UX prototyping, software-hardware interfacing, and clinical data governance.

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified.

Roles & Responsibilities

We are looking for a Customer Service Supervisor to lead and support a team in delivering high-quality customer service. You will play a key role in ensuring excellent customer experience, managing service operations, and driving continuous improvement in processes and team performance.

What You’ll Do

• Lead, coach, and supervise a team of Customer Service Officers

• Monitor KPIs, workload distribution, and service quality standards

• Handle complex customer inquiries across multiple channels

• Oversee order processing, amendments, and cancellations

• Manage escalations and resolve customer issues effectively

• Support CRM accuracy and maintain proper documentation

• Analyse performance data and prepare reports for management

• Identify and implement process improvements

• Support training and development of team members

• Collaborate with internal teams to ensure smooth operations

What You Bring

• Minimum 5 years of customer service experience

• Strong leadership and team management skills

• Experience in KPI tracking, reporting, and data analysis

• Proficiency in SAP, CRM systems, and Microsoft Office

• Strong problem-solving and communication skills

• Ability to work independently in a fast-paced environment

• Organised, proactive, and detail-oriented approach