Total 387 Customer Service job vacancies in PASIR GUDANG

• Position: Service Technician/Engineer

• Location: Toh Guan

• Working hours: Monday to Friday (8am - 6pm)

• Salary (commensurate with experience): Up to $4,000 + Performance Bonus + Company Vehicle Provided + Staff Benefits

• Duration: Permanent

• Industry: Construction

Main Responsibilities:

• Carry out inspection, maintenance, and repair works for water tanks to ensure proper functionality and compliance with standards

• Perform routine servicing, cleaning, and troubleshooting of water tank systems

• Conduct site visits to assess conditions, identify issues, and recommend appropriate repair solutions

• Prepare basic service reports and document findings after each job

• Liaise with team members and supervisors to ensure timely completion of service tasks

• Ensure proper handling of tools, materials, and equipment during servicing works

• Adhere to safety procedures and company guidelines at all times

• Assist with pump and control panel related works when required

• Support any other ad-hoc technical duties as assigned

Requirements:

• Minimum Diploma/Degree in Mechanical & Electrical (M&E), Electrical Engineering, or equivalent qualification

• Knowledge of water tank, pump systems and control panels will be an added advantage

• Able to prepare drawings using AutoCAD or SolidWorks

• Possess Class 3 driving license is preferred

Email to: abby.pang@searchpersonnel.com.sg for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Job Description & Requirements:

Provide professional spa and wellness services to customers, able to perform body massage and spa treatments. Customer service oriented, sales driven and target oriented. Able to recommend suitable packages and services according to customers’ needs. Responsible for preparing necessary treatment products, stock replenishment, towel supply and maintaining cleanliness of treatment rooms and equipment. Pleasant personality with good communication and interpersonal skills, able to interact with customers of all levels. Well groomed, positive attitude, team player and willing to support daily outlet operations.

Responsibilities

Oversee daily outlet operations and ensure smooth workflow

Coordinate staff duties and support daily manpower arrangements

Monitor service quality and ensure company procedures are followed

Handle customer enquiries, feedback, and service-related matters professionally

Support appointment arrangements, daily schedules, and operational planning

Check sales records, payment records, receipts, and basic daily reports

Maintain a clean, organised, and presentable outlet environment

Assist in inventory checking and basic stock coordination when required

Work closely with management to improve daily operational efficiency

Perform other related duties assigned by the company

Requirements

Relevant experience in operations, customer service, retail, beauty, wellness, or service industry is preferred

Able to manage daily outlet operations independently

Good communication, coordination, and problem-solving skills

Able to handle customer-facing situations professionally

Responsible, organised, and able to follow company procedures

Able to work in a fast-paced service environment

Able to work on weekends, public holidays, or shift hours when required

• Position: Showroom Manager / Customer Experience Manager
• Location: North East & North - 2 Locations
• Working Hours: 5 days work week, shift-based, 44 hours per week
• Salary (commensurate with experience) : Up to $6,800 + Variable Bonus + Transport Allowance + Mobile Allowance + Grooming Allowance + Annual Leave + Medical Benefits
• Duration: Permanent
• Industry: Premium Lifestyle Products / Showroom / Brand Experience

Main Responsibilities:

• Manage daily showroom operations and service standards.
• Lead and coach showroom team on personalized customer engagement and presentation.
• Ensure showroom ambience, display and brand image are well maintained.
• Handle customer enquiries, VIP clients and service recovery.
• Support campaigns, product launches, showroom events and activations.
• Work with Marketing, Sales, Creative and Product teams.
• Monitor customer feedback and improve customer experience.
• Plan staff roster, manpower and operational readiness.

Requirements:

• Diploma or Degree in Hospitality, Retail Management, Marketing, Business or related fields.
• Minimum 5 years of experience in luxury retail, premium showroom, hospitality, airline service, customer experience or related industries.
• Prior experience leading a customer-facing team is required.
• Well-groomed, confident, professional and comfortable engaging customers.
• Candidates from luxury retail, airlines, hospitality, lifestyle brands, interior design / furniture showrooms or automotive showrooms are welcome to apply.
• Required to work both Saturdays and Sundays, with generally one Saturday and one Sunday off per month.

Email to: chloe@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips! 

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Deputy Consulting Director (APAC)

Reg no.: R22105510 | EA No: 13C6684

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As a member of the Customer Success organization, this role is responsible for coordination and administration of training classes for APAC region. The Customer Training Coordinator manages all training class logistics and activities to ensure the students have an excellent experience with AspenTech training.

Your Impact

• Schedule training classes
• Maintain current and accurate data and statuses for all Training Class and Student Registration records
• Capture accurate and complete information in our Customer Relationship Management (CRM) system
• Collaborate with other AspenTech departments (e.g. Sales, Customer Service) to quickly handle customer training inquiries
• Provide a high level of customer service to external and internal customers
• Prepare and distribute class status reports to the management team
• Prepare proposals to sell training classes
• Manage all class logistics.  Ensure training manuals, software licenses and any other needs are delivered prior to class start
• Manage off-site facility rental in other cities.  Coordinate lunch catering to classes when needed.
• Work with other departments to ensure customers are properly set up invoicing/billing within the CRM system
• Invoice students accurately and in a timely manner
• Participate in other business improvement projects and assignments as required
• Interact with customers directly through chat or phone.
• Greet customers in our Singapore training facility and set up rooms, keep drinks and snacks stocked.

What You'll Need

• Minimum 2 years of experience working in a customer facing role in a fast-paced high-tech environment
• Liaising with Mandarin-speaking clients and stakeholders in North Asia is a core part of this role; therefore, proficiency in Mandarin (spoken and written) is required.
• Additional language proficiency in Japanese or Korean is ideal.
• Proficient with Microsoft Office
• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Ability to work within deadlines.  Excellent planning, time management, organizational skills

Job Description

• Prepare and manage daily documents such as quotations, invoices, and delivery orders.

• Update job and project tracking sheets (e.g., installation schedules, servicing jobs).

• Assist in processing supplier orders, payments, and claims.

• Attend to customer inquiries via phone, WhatsApp, email.

• Handle after-sales service requests and plan the schedule.

• Plan, confirm, or adjust new client's installation dates; align schedules with internal team.

• Handle rescheduling, cancellations, or material shortages promptly; escalate issues when needed.

• Maintain and update customer records in the CRM system, ensuring accurate and up-to-date information.

• Coordinate with factory manager to order materials for ongoing projects or installations when required.

• Arrange logistics for picking up or sending out stocks and materials to job sites.

• Work closely with the installation team to manage daily work schedules and logistics.

Qualifications

• O Level, diploma equivalent or above.

• Basic computer skills (Excel, Word, Email)

• Good collaborative skills and a team player.

• Ability to handle multiple tasks while working in a fast-paced environment.

• Able to start immediately

Job Type: Full-time

Strategic Planning & Business Execution

·        Execute the Customer Business Plan: Lead end-to-end implementation of Customer JBP for IC Category, reporting directly to Head of Sales.

·        Cross-Functional Collaboration: Partner closely with customers and operation team to deliver business plans. Collaborate with CSP / Shopper Marketing and Brand Team to build account-specific activation plans.

·        Performance Monitoring: Track and analyze customer sales performance. Actively work on business recovery plans to address business loss

·        Strategy Execution: Secure market leadership by successfully landing category strategies at operation level

Promotional & Investment Management:

·        Develop Integrated Promo Plans: Develop and implement the customer promo plan (incl. selling the plan at the customer) and managing promo investments.

·        Optimize Commercial Spending: Oversee promotional budgets, ensuring all Optimizing Promotional Sell Out (OPSO) inputs are completed accurately and on schedule.

·        Maximize Investment Levels: Strategically manage customer investments to maximize ROI for every promotion spent.

Negotiation & Commercial Alignment:

·        Close Commercial Deals: Negotiate promotional plans, including promo investment and strategic counterparts in strict alignment with TMICC category strategy.

·        Contract Accountability: Deliver agreed-upon commercial plans and actively track fulfilment of mutual commitments set in TTA agreements & JBP alignment.

Team Leadership & Advocacy:

·        Perfect Execution: Establish clear, actionable objectives and deliverables for Merchandiser Sales Team to ensure great execution.

·        Brand Diplomacy: Serve as an active ambassador for TMICC to maintain "Top of Mind" status and strengthen long-term relationships with customers.

·        Enterprise-First Mindset: Participate actively in internal TMICC meetings. Actively practice5i approach (Issue, Information, Insight, Implication & Implementation)

KEY REQUIREMENTS:

• Min 3 years in FMCG Sales Experience
• FMCG Modern Trade Experience
• Proficiency with Microsoft Office Tools

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-AssistantAssociate-Centre-for-Sustainable-Medicine/27734-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

Climate change is the defining challenge of this century, and healthcare is both a victim of climate change and a major contributor to it. The Centre for Sustainable Medicine (CoSM) at the National University of Singapore works at the frontier of policy, clinical systems, and global health to accelerate the transition to low-carbon, climate-resilient health systems across Asia and worldwide.

Purpose of the Post

We invite applications from a dynamic, experienced professional to help advance CoSM’s research priorities and to strengthen the real-world uptake of the Centre’s work.

The postholder will work across the Centre’s major workstreams - including health system carbon analytics, clinical transformation, and capacity building - ensuring that research and technical evidence are synthesised, interpreted, and translated into decision-ready outputs for policymakers, health system leaders, clinicians, partners, and other stakeholders.

This is a cross-cutting role at the interface of research, policy, and implementation. The successful candidate will play a leading role in converting evidence into high-impact products, supporting policy feedback cycles, and strengthening lessons from implementation and stakeholder engagement to inform the Centre’s future research.

Key Responsibilities and Roles

1. Research synthesis, analysis, and translation

• Contribute to the development of research outputs, including reports, peer-reviewed publications, technical analyses, and policy papers.
• Support the analysis and interpretation of research findings from CoSM projects, including emissions baselines, adaptation and mitigation strategies, health system analytics, and education initiatives.
• Translate research outputs into clear and actionable products for policy and practice, including policy briefs, executive summaries, technical guidance, and knowledge products.
• Identify cross-cutting insights from CoSM’s body of work and shape coherent evidence narratives that communicate the Centre’s contribution to global sustainable healthcare transformation.
• Support the preparation of academic publications, including drafting sections of manuscripts, coordinating co-author inputs, and assisting with reference management and editorial processes.

1. Policy feedback and implementation learning

• Support the policy feedback cycle by gathering and synthesising insights from governments, delivery partners, clinicians, and other stakeholders on how evidence is being received, interpreted, and applied.
• Help ensure that lessons from implementation and engagement feed back into research framing, future analysis, and programme development.
• Facilitate structured dialogue between research teams and policy or practice stakeholders to strengthen the relevance, usability, and timing of CoSM outputs.
• Support the development and coordination of communities of practice across Asia-Pacific and globally, particularly in areas such as net zero healthcare, climate-resilient health systems, and health system decarbonisation.

1. Knowledge and evidence dissemination

• Support dissemination of research through regional and global platforms, including technical forums, convenings, policy roundtables, and academic or professional events.
• Prepare high-quality briefing materials, concept notes, slide decks, summary papers, and dissemination products for international events, multilateral engagements, and senior partner discussions.
• Develop accessible summaries and tailored synthesis materials for different stakeholder groups, including ministries of health, hospital leaders, clinicians, finance stakeholders, academic audiences, and learners.
• Support the strategic positioning of CoSM’s flagship initiatives by ensuring clarity, consistency, and strong evidence-based narratives across written, digital, and presentation materials.

Qualifications

Essential

• A Bachelor’s degree or Master’s degree in public health, health policy, health systems, environmental health, economics, social policy, or a related field.
• 3-8 years of experience in research, public policy, evidence synthesis, policy-facing roles, or related functions.
• Demonstrated ability to interpret and translate complex technical or research material into clear, structured, and compelling outputs for varied audiences.
• Strong analytical and writing skills, with excellent editorial judgement and the ability to distil evidence without oversimplifying it.
• Experience working with multidisciplinary teams and engaging senior stakeholders across research, policy, and implementation settings.
• Strong organisational skills and ability to manage multiple workstreams simultaneously.

Highly desirable

• Experience working with governments, multilateral organisations, or large health systems.
• Familiarity with climate, sustainability, or health system transformation agendas.
• Experience working at the interface of research, policy, and implementation.
• Experience supporting dissemination of research through policy products, technical guidance, publications, or high-level stakeholder briefings.
• Experience supporting regional or international partnerships.

Remuneration will be commensurate with the candidate’s qualifications and experience. Informal enquiries are welcome and should be made to Jit Sohal, Head of Strategy and Impact, at joincosm@nus.edu.sg

Formal application: Please submit your application, indicating current/expected salary, supported by a detailed CV (including personal particulars, academic and employment history, complete list of publications/oral presentations (if any) and full contacts of three (3) referees to the NUS Career Portal. We regret that only shortlisted candidates will be notified.

Job Description:

• Independently conduct end-to-end reviews of customer complaints, ensuring all assessments are fair, objective, and aligned with regulatory standards
• Identify root causes of issues through investigation
• Draft and deliver clear, professional, and timely formal responses to customers regarding their case outcomes
• Partner with different teams regarding the investigation and handling of customer complaints and sharing insights from customer feedback
• Recommend policy or process changes based on complaint trends and feedback
• Drive initiatives that enhance the overall customer experience

Requirements:

• Possess Bachelor’s Degree or equivalent
• Prior experience with customer service and/or dispute handling in the banking/financial services sector is preferred
• Excellent verbal and written communication skills
• Ability to multi-task, prioritise and manage time effectively
• Strong analytical and problem solving ability as well as stakeholder management skills
• Good working knowledge of MS Office (Excel, Word)

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Deputy-Director%2C-Clinical-Imaging-Research-Centre/31069-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for Deputy Director in the Clinical Imaging Research Centre (CIRC), Yong Loo Lin School of Medicine. It is equipped with on-site capability for the preparation of PET radiopharmaceuticals in a state-of-the-art GMP-certified facility. CIRC is positioned to support both academic and industry led clinical research programs, with dedicated clinical imaging facilities area advanced modalities of PET-CT and PET-MRI. For more details on what we do, do visit https://medicine.nus.edu.sg/circ/. The mission of CIRC is to provide a shared state-of-the-art national resource for translational molecular imaging research, to foster collaborations between scientists and clinicians and to support the development of human capital. The applicant plays a key role in our pursuit to being a leading centre for advanced clinical imaging research and to drive the development and translation of imaging biomarkers to clinical practice. She/he serves to lead and manage the operational functions of the radiopharmaceutical research centre, ensuring efficient day-to-day activities, regulatory compliance, and resource optimization, while driving strategic projects and identifying revenue generating opportunities to support innovation, growth, and translational impact of the centre’s research outputs.

 
Appointments will be made on a two-years contract basis with the possibility of extension. 

Operational Excellence and GMP Facility Oversight

• Provide executive oversight of the GMP Cyclotron and radiopharmaceutical manufacturing operations, ensuring capacity planning, uptime, and product release reliability.
• Set and enforce standards for scheduling, preventive maintenance, deviation management, change control, and batch record integrity.
• Optimize end-to-end workflows spanning production, QC/QA, logistics/distribution, and clinical imaging utilisation to meet performance, quality, and financial targets.

Research Enablement and Scientific Coordination

• Partner with PIs and cross-departmental teams to identify and prioritise translational opportunities; ensure operational readiness for complex studies.
• Oversee scientific operations support: experimental planning, method transfer, process scaling, workflow optimisation, and technical troubleshooting.

External Partnerships, Business Development, and Translational Impact

• Build and manage strategic partnerships with industry, hospitals, and regulatory bodies to expand CIRC’s footprint and impact.
• Lead business development, service contracting, and pricing strategies for GMP products and imaging services; identify new revenue streams.
• Support grant development, IP strategy, and potential commercialization pathways for imaging biomarkers and radiopharmaceutical innovations.

Regulatory Compliance, Quality, and Audit Readiness

• Ensure full compliance with local and international standards and relevant ISO frameworks.
• Maintain a robust Quality Management System.
• Ensure perpetual audit readiness and strong regulatory relationship management.

Financial Stewardship and Resource Optimisation

• Own operational budgets, forecasting, and financial controls; ensure cost-effectiveness and return on investment for strategic initiatives.
• Optimise procurement, inventory, and vendor contracts; implement data-driven resource allocation and pricing to meet margin and mission goals.

People Leadership and Culture

• Lead, mentor, and grow a high-performing multidisciplinary operations team.
• Drive a safety-first, accountable, and collaborative culture

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

​We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Key Responsibilities

• Provide sales administrative and commercial support to the team on daily operations.
• Prepare, draft, process, and send contracts, agreements, and related commercial documents to clients.
• Monitor and verify booking records and commission reports to ensure accuracy between online bookings and internal hotel systems, and resolve discrepancies identified during reconciliation processes.
• Process and charge guests’ credit cards for online bookings in accordance with company procedures and payment policies.
• Assist in generating reports, maintaining records, and ensuring proper documentation filing.
• Coordinate with internal departments including reservations, finance, revenue, and operations teams to support commercial activities.
• Handle email correspondence and respond to operational or administrative enquiries in a timely manner.
• Support sales and commercial initiatives, projects, and ad-hoc tasks assigned by management.
• Check hotel descriptions, facilities, room types, photos, policies, and location details on OTAs.
• Ensure content consistency across platforms such as Booking.com, Expedia, Agoda, Trip.com, and others.
• Identify incorrect, outdated, or missing information and coordinate updates with the relevant OTA account managers or internal teams.

Requirements

• Diploma or equivalent qualification in Business Administration, Hospitality, Sales, or related fields.
• Prior experience in sales support, hotel operations, reservations, or administrative roles will be an advantage.
• Familiarity with online booking and distribution channels is preferred.
• Good organizational skills and attention to details
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Ability to multitask and work independently in a fast-paced environment.
• Good communication and coordination skills.

Job Description & Requirements

1. Purpose of Position

This role contributes to research-based activities in the field of Cybersecurity at Curtin Singapore.

2. Accountabilities and Responsibilities

Leadership & Service

• Contribute to the development of a collegial and supportive working environment.

• Foster and promote relationships with industry and affiliated associations, and the wider community.

Research

In conjunction with the Head of School of Science, Technology, and Engineering, agree on a program of research that may include but is not limited to:

• Undertaking high-quality research in cybersecurity.

• Work closely with industry partners on key projects as agreed with the Head of School of Science, Technology, and Engineering.

• Participating in applications for competitive funding as appropriate.

• Disseminating research findings through seminars, workshops, and conferences.

• Publishing in high-quality refereed journals in a manner consistent with disciplinary practice.

• Where appropriate, providing effective co-supervision of research students.

Other

• Engage in appropriate professional development and mentoring programs.

• Undertake administrative functions associated with research activities as required.

• Model a high standard of professional behaviour consistent with the University Code of Conduct and its Vision, Mission and Values.

• Undertake other activities as directed by the Head of School of Science, Technology, and Engineering and/or the PVC and President.

3. Selection Criteria

Applicants are not required to address each element of the selection criteria but should provide sufficient information in their application to enable the selection panel to make an informed assessment of their suitability for the role.

Selection Criteria for Curtin Singapore Research Fellow

Essential

1. A doctoral qualification in Cybersecurity.

2. Evidence of quality research outputs consistent with the discipline (relative to opportunity).

3. Demonstrated high-level communication and interpersonal skills with a commitment to the development of a collegial and supportive working environment and the ability to interact with students and staff with cross-cultural sensitivity.

Desirable

1. Demonstrated ability to supervise HDR students (relative to opportunity).

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

​We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Key Responsibilities

• Provide sales administrative and commercial support to the team on daily operations.
• Prepare, draft, process, and send contracts, agreements, and related commercial documents to clients.
• Monitor and verify booking records and commission reports to ensure accuracy between online bookings and internal hotel systems, and resolve discrepancies identified during reconciliation processes.
• Process and charge guests’ credit cards for online bookings in accordance with company procedures and payment policies.
• Assist in generating reports, maintaining records, and ensuring proper documentation filing.
• Coordinate with internal departments including reservations, finance, revenue, and operations teams to support commercial activities.
• Handle email correspondence and respond to operational or administrative enquiries in a timely manner.
• Support sales and commercial initiatives, projects, and ad-hoc tasks assigned by management.
• Check hotel descriptions, facilities, room types, photos, policies, and location details on OTAs.
• Ensure content consistency across platforms such as Booking.com, Expedia, Agoda, Trip.com, and others.
• Identify incorrect, outdated, or missing information and coordinate updates with the relevant OTA account managers or internal teams.

Requirements

• Diploma or equivalent qualification in Business Administration, Hospitality, Sales, or related fields.
• Prior experience in sales support, hotel operations, reservations, or administrative roles will be an advantage.
• Familiarity with online booking and distribution channels is preferred.
• Good organizational skills and attention to details
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Ability to multitask and work independently in a fast-paced environment.
• Good communication and coordination skills.

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform (GCP) team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security and reliability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, businesses, educational institutions and government agencies see the benefits of our technology come to life. As part of an entrepreneurial team in this growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes using technology to connect with customers, employees and partners.

As a Google Cloud Platform (GCP) Outcome Customer Engineer (OCE), you will partner with a cross-functional team at Google, to drive initial and ongoing business growth for our customers, providing technical advisory, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities.

Application Instructions: Successful candidates may be required to obtain or currently possess CAT2A security clearance during their employment. 

Qualifications

Job responsibilities

• Develop and orchestrate a structured, deployment plan across customer, professional services, and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
• Employ coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
• Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible. Maintain awareness of progress against the delivery plan, providing support to customers or partners during ramp, delivery, migration, or implementation phases.
• Identify expansion opportunities for new workloads within the account during project execution.
• Drive the product usage to help customers realize value on an ongoing basis and secure future agreement renewals.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in deployment planning, orchestration, or change management, programming languages, debugging, or systems design.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications

• Experience promoting technical solutions in one or more of the following areas: infrastructure modernization, application modernization, data management, data analytics, AI, networking, migrations or security.
• Experience with object-oriented programming languages (i.e. Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment.
• Experience working with product and capacity teams to resolve technical and capacity blockers.
• Experience with Google Cloud products and differentiation from competition.
• Experience in developing and deploying solutions in a fluid, digital-native environment.

Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants

Conduct daily pre-shift briefings, service standards check, and floor walk-throughs

Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing

Manage staffing schedules and deployment across counters, serveries, and catered function setups

Handle guest feedback and service recovery in a professional and timely manner

Work closely with the culinary team on service transitions, menu changes, and special promotions

Train team on Chinese dining etiquette, service protocols, and brand standards

Monitor FOH equipment, mise en place, and supply levels; escalate to operations as needed

Ensure all team members are certified in basic food hygiene; drive food safety practices on the floor

Support Account Manager in client reporting, site visits, and special events

Requirements:

Minimum 3 years in F&B service management, ideally in hotels, Chinese restaurants, or high-volume corporate dining

Strong floor leadership — ability to motivate, manage, and grow a diverse team

Familiar with Chinese dining service culture (e.g., banquet-style, set meal, dim sum service norms)

Experience in managing service for premium tech campuses or hotel F&B is advantageous

Calm, solution-oriented under pressure; skilled in service recovery

Good communication skills; bilingual in English and Mandarin preferred

Basic Food Hygiene Certificate (WSQ); higher certifications an advantage