Total 9 Customer Service job vacancies in North Melbourne

As a Personal Care Worker at our Cranbourne North village, you will work as part of a team that creates the safest, healthiest and most enjoyable lifestyle for our residents. This role is varied and centres around providing personal care and assistance to our resident’s daily lives.

What you will do:

• Deliver high-quality, person-centred care to residents, supporting their daily living and wellbeing
• Build meaningful relationships with residents and their families
• Work collaboratively with a diverse team to create a vibrant, safe, and welcoming community
• Support health, safety, and wellbeing initiatives in line with Summerset’s values

This is a casual position working on a as and when basis. 

Please click here to view the full job description. 

We are searching for a confident and detail-focused Customer Service & Validation Coordinator to join our Customer Experience (CX) team

Working in a fast-paced and KPI-driven environment, this role is critical to the successful delivery of our Mystery Shopping and Auditing programs. You will be responsible for both job fulfilment and validation of mystery shopping reports to ensure high-quality outcomes for our clients.

You will be joining a close-knit team that supports each other and works collaboratively in a high-energy environment.

Benefits

• An attractive total salary package (including superannuation) is on offer
• Great company culture that supports equal opportunities and provides development opportunities
• Full time office based role with hybrid work environment
• EAP support, Birthday leave, early finish Fridays and more

 Roles and Responsibilities

• Ensure all Mystery Shopping and Auditing jobs are filled on time to meet client deadlines
• Validate mystery shopping and audit reports for accuracy, consistency and quality
• Manage daily workforce planning across job filling and validation targets
• Provide clear, constructive feedback and coaching to mystery shoppers to improve report quality
• Respond to shopper and validation enquiries in a timely and professional manner
• Work closely with Client Service Managers to support program delivery and client expectations
• Take a solution-focused approach to problem solving using a WIN/WIN mindset
• Assist in minimising resubmits, revisits and operational costs while maintaining service quality

Essential Criteria

• Ability to work under pressure with tight deadlines
• High attention to detail and strong quality control mindset
• Confident, proactive and solutions-focused attitude
• Strong written and verbal communication skills
• Ability to manage competing priorities and adapt to changing workloads
• Basic to intermediate Excel skills
• Previous experience in customer service, operations, validation, retail, call centre or administrative roles preferred

What's Next?

If you feel you have the right attitude and skills to succeed, apply today!

Please note only shortlisted candidates will be contacted.

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable. 

You will MAKE A DIFFERENCE by partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance. 

Working with both your NielsenIQ colleagues and spending time with clients, you will build partnerships to allow you to understand your clients’ needs and requirements. You'll use this knowledge to develop in-depth analyses and create compelling stories that deliver the insight to drive business growth. 

Insights Delivery 

• Understanding clients’ category, marketing and sales strategies, their needs, business problems and opportunities for growth 
• Helping clients to understand and define the business issue, understanding the project briefing and preparing hypotheses that can be explored. 
• Delivering meaningful insights with actionable recommendations using data based on NielsenIQs contractual analytical commitments, ensuring the insights shared help clients develop strategies and measures to grow their businesses. 
• Managing client expectations regarding required analyses and commitments to ensure client satisfaction, working closely with clients to align timelines, milestones and outcomes. 
• Supporting Lead consultant with delivering strategic thought leadership and the latest trends on FMCG and Tech and Durables retail landscape and consumer behaviour. 

 Support account development via consultative selling 

• Ensuring high standards of client satisfaction to support contract renewals in discussions between the client and the commercial team 
• Identifying business opportunities with clients and demonstrate how NielsenIQ will be able to address these business needs.  
• Supporting Commercial teams in client meetings when advanced client knowledge is needed to showcase NielsenIQ Capabilities 

Oaks Melbourne Southbank Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• 38 Hours Per Week
• Rotating roster across Monday to Sunday 
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Hourly Rates (excluding superannuation):

Monday - Friday: $26.70 per hour 

Saturday: $33.38 per hour 

Sunday: $40.05 per hour

Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

You will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:

• You'll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
• You'll be supporting customers across the Office platform
• You'll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
• You'll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs
• You'll handle dissatisfied customers in a polite and professional fashion
• You'll maintain broad knowledge of all company products, services, and promotions
• You'll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
• You'll monitor the performance of systems and assist with the identification of potential issues

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

At Summerset, we’re proud to create welcoming, vibrant communities where residents feel truly at home. As our receptionist, you’ll play a key role in bringing that vision to life. You’ll be the friendly face that greets residents, families, and our teams each day—someone who is positive and approachable with a can-do attitude to every interaction.

Your day to day will include:

• Providing outstanding front-desk service to residents, their families, visitors, and our teams

• Ensuring the safety of our residents, and helping our teams and families with any incidents that may occur

• Offering timely and efficient administrative and management support to both the Business Manager and wider village team

• Maintaining accurate document control and ensuring smooth day-to-day operations

This is a casual position working on a as and when needed basis. 

Please review job description here.

You’ll be the go‑to escalation point for incident and request management in Information Services, specialising in the Case Management System and other Tier 1 business‑critical applications. Working within the IT Helpdesk team, you’ll provide expert support to users by resolving escalated issues through the service desk, reporting directly to the Help Desk Support Manager. 

Typically, in this role you will:

• Provide an escalated point of contact for users, managing incidents and requests via a service desk function.
• Manage IT service requests related to CMS and Tier 1 applications from users via email, telephone, web logging, and walk ups, resolving incidents and service requests at the point of escalation wherever possible.
• Act as an SME for the Case Management System and other Tier 1 core applications requiring escalation from level 1 support.
• Be the conduit from Level 1 to through to Level 3 ensuring that any areas to uplift the knowledge is transferred via clear documentation, walked through and is understood with confidence.
• Knowledge and awareness of changes & enhancements to the CMS are shared and kept up to date via the Knowledge Base resources to support troubleshooting of incident and request escalated to IT Support.
• Support 1st level as required to deliver and meet targets as required by the business. This may include supporting Helpdesk as directed.
• Be a key representative to the business surrounding CMS to share knowledge and support learning for operational teams.

Oaks Sydney North Ryde Suites are looking for a casual Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Minimum 20 hours per week 
• Shift times: 8.15pm to 6.45am    OR    10.00pm until 6am

Hourly Rates (excluding superannuation):

Monday - Friday: $33.38 per hour + penalties

Saturday: $40.05 per hour + penalties

Sunday: $46.73 per hour + penalties

Tasks include but not limited to: 

• Manage incoming telephone calls, emails and faxes, providing excellence in customer and client service;
• Accurate referral data entry and maintenance of client files in HMS case management system(s);
• Support teams with customer interactions as required;
• Manage all incoming and outgoing mail, deliveries and courier orders;
• Liaison with building management and external contractors to coordinate office cleaning and repairs; maintaining a safe and clean work environment.