Total 8 Customer Service job vacancies in Mumbai

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage operations in Mumbai, India. In this role, you will be the welcoming face of our dining venues, delivering exceptional service that exceeds guest expectations. You will work collaboratively with our F&B team to ensure every guest enjoys a memorable dining experience through attentive, efficient, and personalized service. This position offers the opportunity to develop your hospitality career while working in a dynamic, fast-paced environment that values professionalism, innovation, and inclusive teamwork.

• Greet all guests warmly upon arrival and escort them to their assigned tables with a friendly demeanor
• Perform opening and closing duties as assigned, including setting tables according to established standards and procedures
• Inspect table settings, cleanliness, and side station preparation prior to service commencement to ensure all workstations meet quality standards
• Deliver food and beverage services in accordance with departmental standards, ensuring prompt and accurate order fulfillment
• Pick up and serve food and beverage orders promptly, ensuring items arrive at the correct temperature and in pristine condition
• Apply necessary precautions regarding hotel food safety and hygiene standards (HACCP) to maintain the highest safety protocols
• Remember individual guest names and preferences to provide personalized, attentive service that enhances their dining experience
• Identify and capitalize on upselling and cross-selling opportunities to maximize revenue while maintaining guest satisfaction
• Cross-sell other dining venues when the primary outlet reaches capacity, demonstrating flexibility and collaborative spirit
• Clear and tidy tables efficiently following guest departure, maintaining organized workstations throughout service
• Collect and verify food and beverage supply requisitions, ensuring stock accuracy and proper inventory management
• Report any complaints, incidents, or irregularities to management promptly and professionally
• Assist other F&B outlets during peak times or as required, demonstrating team commitment and operational support
• Maintain comprehensive knowledge of all F&B services, menu contents, preparation methods, and hotel services and features
• Demonstrate proficiency in hotel fire and life safety procedures and emergency protocols
• Attend all briefings, meetings, and training sessions as assigned by management
• Report for duty on time, wearing a clean and complete uniform, maintaining high standards of personal appearance and hygiene
• Perform additional reasonable duties as assigned by hotel management

Prime Function:

• Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
• Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties

We are excited to announce multiple job roles as part of our expansion for Data Centre project at Jamnagar, Gujarat. We are looking for talented professionals who can contribute to our team and help us deliver exceptional results.

We are looking for a Desktop Support Engineer to provide technical assistance to our internal clients. You will be involved in installing, upgrading and troubleshooting hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Job Description: Systems Support Specialist
 
Role title: Systems Support Specialist  
Department: Central Operations 
Location: Mumbai (Andheri)

 
Role purpose 
 
We’re hiring a Systems Support Specialist to provide day-to-day administrative and operational support for two of our central systems, our agency management system (Productive) and our contract management system (Juro). This role is focused on keeping the systems accurate, well-managed, and easy for teams to use—through excellent execution, strong attention to detail, and “systems thinking”. 
 
You’ll be trusted to work independently: attempting solutions first, using documentation and testing to validate outcomes, and escalating with clear context when you need confirmation or can’t find the right answer. 
 
Key responsibilities 
 
System support & administration 

• Provide day-to-day admin support (user setup, permissions, basic configuration, troubleshooting). 

• Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities. 

• Keep changes structured and safe by considering dependencies and downstream impacts before updating the system. 

• Creation of reports and views of data within the systems. 

• Creation of templates, including the use of conditional formatting. 

• Identify areas for automation. 

• Maintain clear notes/documentation for recurring requests and improvements. 

Other operational support 

• Assist in process mapping and developing documentation and training materials. 

• Identification of opportunities for continuous improvement. 

• Assistance with other operational software systems as backup and holiday cover (e.g. Spendesk, HubSpot, Beanworks) 

• Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently. 

Skills & experience 

Essential 

• Hands-on experience administering software systems 

• Strong “systems thinking”: structured problem-solving, awareness of dependencies, and careful change execution. 

• Experience with automation/workflow platforms such as Zapier or Microsoft Flow 

• Analytical and detail-oriented, especially when working with data and segmentation. 

• Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data. 

• Clear written communication and comfort working with multiple internal stakeholders. 

• Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight. 
   

Desirable 

• Experience with automation or workflows utilising web hooks or API calls 

• Experience supporting a multi-team/multi-business-unit organisation. 

• Familiarity with basic software governance concepts (data standards, access control, documentation). 
   

Personal attributes 

• Fast learner with strong initiative. 

• Calm, methodical, and reliable under pressure. 

• Comfortable asking questions to confirm understanding—especially where changes could have wider impact. 

Job Description: HubSpot Systems Support Specialist
Role title: Systems Support Specialist – HubSpot 
Department: Central Operations 
Location: India (Andheri)
Reporting to: Central Operations – Systems Lead
 
Role purpose 
 
We’re hiring a HubSpot Systems Support Specialist to provide day-to-day administrative and operational support for HubSpot. This role is focused on keeping the CRM accurate, well-managed, and easy for teams to use—through excellent execution, strong attention to detail, and “systems thinking”. 
 
You’ll be trusted to work independently: attempting solutions first, using documentation and testing to validate outcomes, and escalating with clear context when you need confirmation or can’t find the right answer. 
 
⸻ 
 
Key responsibilities 
 
HubSpot support & administration 

• Provide day-to-day HubSpot admin support (user setup, permissions, basic configuration, troubleshooting). 

• Support teams with segmented lists and audiences, applying strong judgement around data quality and HubSpot filtering nuances. 

• Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities. 

• Keep changes structured and safe by considering dependencies and downstream impacts before updating the system. 

• Maintain clear notes/documentation for recurring requests and improvements. 
   

Other operational support 

• Triage inbound enquiries from shared inboxes (e.g., hello@), routing accurately and escalating when unclear. 

• Support process-driven tasks across Central Operations, including basic spreadsheet-based data cleaning and ad-hoc reporting support. 

• Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently. 

Skills & experience 
 
Essential 

• Hands-on experience supporting or administering HubSpot (or equivalent CRM support experience with strong HubSpot capability). 

• Strong “systems thinking”: structured problem-solving, awareness of dependencies, and careful change execution. 

• Analytical and detail-oriented, especially when working with data and segmentation. 

• Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data. 

• Clear written communication and comfort working with multiple internal stakeholders. 

• Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight. 

Desirable 

• HubSpot certifications. 

• Experience supporting a multi-team/multi-business-unit organisation. 

• Familiarity with basic CRM governance concepts (data standards, access control, documentation). 

Personal attributes 

• Fast learner with strong initiative. 

• Calm, methodical, and reliable under pressure. 

• Comfortable asking questions to confirm understanding—especially where changes could have wider impact. 

Primary Responsibilities

• Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors
• Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

• Should have total relevant experience of 10+ years

• Candidates having both (Windows & Non-Windows) OS knowledge will be added advantages.

• Should have good working knowledge of Virtualization Hypervisors along with HCI.

• Should have good working knowledge of File & Block Storages.

• Should have good grasping power and willingness to learn and acquire knowledge about the technologies they might have not worked upon, however it called for.

• Should been managing a team of at least 8-10 personnel across 24x7 Operations.

• Should have managed large/enterprise datacenter with more than 1500+ physical servers along with other devices • Knowledge of cloud services on Public cloud (AWS, Azure), IaaS, PaaS platform

• Should have basic understanding about Networking Components and its functionality.

• Should be well versed with Audits (PCI, ISO, SOX, SAS70, HIPAA etc) along with VA Mitigations.

• Should be able to architect technology designs (On-premise & Cloud)

• Ability to work on Linux hardening, patching. • Knowledge of logging, monitoring, alerting systems.

• Should have ability to identify and improvise the process in function.

• Should have knowledge about some scripting language

• Should possess good troubleshooting skills and resolve issues quickly.

• Preferably from the BPO industry which has 24x7 Operations.

• Should be able to manage pressures and handle tasks accordingly.

• Should be very dynamic & enthusiastic in work.

• Should be in tandem with the technology changes.

• Understanding of ITIL Framework and its implementation in support.

• Managing Escalations, available on severity calls during service degradations.

• Mentoring Shift Engineers (24x7 Operations)

• Ready to work in shift or off hours whenever required

• Ability to create template based doc. Such as SOPs, RCA

• Escalation and troubleshooting of Infrastructure specific incidents from Service Desk & Incident Management.

• Maintaining and updating infrastructure design/build document sets

• Should have worked under ITIL Framework.

• Automate the mundane tasks. Basic Academic Qualification

• Bachelors of Engineering any stream w/ 10+ Yrs of relevant experience.

• Bachelors in Science with Technology such as Bsc.IT w/ 10+ Yrs of relevant experience.

• Certification on any Technology or Multiple Technology will be added advantage.