Total 2 Customer Service job vacancies in Minato-ku

主要な業務内容 

1. POSデータやマーケティングリサーチの集計や分析、ならびにレポートの作成やプレゼンテーションの実施 

1. 営業担当と連携してのクライアントへのサービス提案 

1. 納品物（データベース、レポート）作成 

1. 国内外のオペレーションチームと連携してのプロジェクトコントロール 

1. クライアントからの問い合わせ対応 

1. 新規サービス立ち上げ→サポート 

1. その他営業活動のサポート 

Key Responsibilities
End-User Support

• Provide day-to-day technical support for end users, resolving hardware, software, and peripheral issues in a Windows environment.
• Use Microsoft Intune for endpoint security, device management, application deployment, and compliance enforcement.
• Support onboarding and offboarding activities, including device setup using Autopilot (where applicable).

Microsoft Technologies

• Maintain and troubleshoot Windows operating systems to ensure reliability and security.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Assist with user and device management in Azure Active Directory (AAD).

IT Operations & Collaboration

• Work with regional and global IT teams to ensure consistent implementation of corporate IT standards.
• Participate in small to medium-scale IT initiatives and improvements related to Microsoft technologies.

Server & Network (Basic Exposure Advantage)

• Have a foundational understanding of server concepts and basic network troubleshooting.
• Coordinate with infrastructure teams when server or network issues impact end-user operations.

Documentation

• Create and maintain accurate documentation for support procedures, device configurations, and troubleshooting steps.
• Ensure timely and detailed updates on support tickets and resolutions.

Security & Compliance

• Follow security best practices in all systems and support activities.
• Support compliance with company IT policies and information security standards.
• Experience with security audits (e.g., ISAE, ISO 27001) is an advantage.

Additional Requirements

• Willingness to work beyond standard office hours when necessary (e.g., critical incidents, updates, global coordination).
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a dynamic environment.
• Proactive in learning new technologies and adapting to changes.

What we offer

• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: additional social benefits such as private health and dental cover, life assurance and etc
• Annual leave: our employees are entitled to 25 days paid leave plus all statutory public holidays
• Maternity and paternity leave, education leave and etc
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.