Total 8 Customer Service job vacancies in Jakarta Selatan

1. Providing IT Support for Bosch Indonesia users following IT Service Management processes
2. Operation of End Client Devices (IT Fleet Management and Manage Print Services), including of support and troubleshooting for all Bosch Indonesia locations
3. Conducting End User Enabling service together with Bosch Digitalization Indonesia associates
4. Supporting Bosch Digitalization Indonesia colleagues in their role as Local IT Infrastructure Partner and Local Services Support roles
5. Actively contributing in Local and Regional Team Meetings

Guest Service & Communication

• Respond to reservation requests by phone, email, or online platforms in a timely and courteous manner.

• Offer upselling opportunities to maximize room revenue and enhance guest experience.

• Handle special requests, VIP reservations, and group bookings with attention to detail.

System & Process Management

• Enter reservations accurately into the system (Opera or relevant PMS/CRS).

• Process amendments, cancellations, and no-shows according to standard procedures.

Coordination & Reporting

• Coordinate with Front Office, Sales, and Revenue teams for daily arrivals, VIPs, and special events.

• Ensure group blocks and allotments are managed effectively.

Standards & Compliance

• Ensure all reservations comply with company policies, brand standards, and data privacy regulations.

• Maintain confidentiality of guest and company information at all times

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent Estonian communication skills (at least C1 level for both spoken and written) and English at B2 level;
• Experience in customer support for at least 6 months;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus: 

• Experience with CRM systems.

Benefits and Perks:

• Fixed schedule: Mon–Fri: 09:00-17:00 (GMT +2);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

1/ Customer Support:

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.

• Provide accurate information about products, services, and policies.

• Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.

• Resolve customer complaints and concerns in a timely and satisfactory manner.

• Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.

2. Strategy Development:

• Identify opportunities for improvement in customer service processes and systems.

• Develop and implement strategies to enhance the customer experience and streamline service operations.

• Analyze customer feedback and service metrics to inform project initiatives and decision-making.

• Ensure all interactions align with company standards and contribute to a positive customer experience.

• Ensure customer service standard operating procedures are updated and maintained

 3. Project Management:

• Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.

• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.

• Coordinate with cross-functional teams to ensure project objectives are met on time

• Ensure all tasks are performed with a strong commitment to Safety and the implementation of 5S practices.

4. Collaboration:

• Share knowledge and best practices with colleagues to enhance team performance and service quality.

• Foster a collaborative environment and encourage team members to contribute ideas and solutions.

The Receptionist provides a warm, welcoming, and efficient first point of contact for guests. They serve as the face of the hotel and plays a vital role in creating a positive and memorable guest experience. Their primary responsibility is to greet guests, handle check-ins and check-outs, manage reservations, and provide information about hotel facilities, services, and local attractions. Additionally, the Receptionist assists guests with their inquiries, resolves any issues or concerns, and ensures that their needs are met during their stay. They also handle administrative tasks such as processing payments, maintaining guest records, and coordinating with other hotel departments.

About This Role

To Perform site technical support for Installation, testing, and commissiong of variuous product of overhead travelling cranes, including retrofit and modernization works, within the country coverage area.

Main Responsibilities

• To perform and support installation, testing, and commissioning of any customer order manage by site supervisor for various products of overhead cranes, including retrofit and modernization, and repair works.
• To perform and support site inspection
• To attend and support factory acceptance test.
• To coordinate with appointed sub-contractor related to installation and commissioning works.
• To coordinate with all internal stakeholders for the successful of delivering the customer order.
• To complete and provide proper electronic and/or printed documentation utilizing the established company tools (if applicable)
• To participate in development program to improve both hard skils and soft skills
• To complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines
• To maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution
• To follow all established safety rules and procedures, including those established by the customer
• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.
• Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures; - To participate in programs and assessments to improve health and safety in the workplace
• To execute all functions in line with the applicable delegation of authority
• To perform other duties as assigned
• Awareness of ISO 14001 and 45001 standards