Total 583 Customer Service job vacancies in Fortitude Valley

The Job:

• Serve as the primary point of contact for customers to manage scam allegations.

• Lead thorough, unbiased, and timely investigations into scam allegations, ensuring a fair and objective assessment of the facts.

• Analyse and synthesise evidence and documentation to identify patterns and trends, and provide well-reasoned recommendations based on the findings

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

• Manage enquiries and referrals
• Conduct assessment and home/site visits, and provide counselling, behavioral interventions, groupwork and support for residents and their families
• Conduct comprehensive assessments of residents' care and financial needs, and support in the submission of HOMES means testing and transport subsidy applications as required
• Look after clients' physical and emotional welfare, identify anomalies and provide the appropriate intervention or service linkage
• Manage emergency response and crisis management with regards to residents' behaviour management with the multi-disciplinary team
• Develop, implement and review Individual Training Plans for residents with the multi-disciplinary team
• Provide information, referral and psychoeducation services to caregivers
• Network and collaborate with relevant stakeholders and community partners
• Participate in multidisciplinary team meetings and case conferences as required and actively share information in a respectful, non-judgmental manner
• Process and Resources Aspects:
• Maintain accurate and timely updates of case recordings, client profiles and other related case work management processes
• Maintain accurate records, update records and prepare reports for reporting to governing agencies and government means-testing applications
• Adhere to the standard operating procedures and social work practices
• Plan and implement projects/programmes assigned
• Attend and participate in individual clinical and group supervision sessions
• Attend relevant professional development seminars and training programmes for self-development

Requirements:

• min. Degree in Social Work and above
• Possess minimum 2-3 years prior working experience in Social Work functions, preferably focusing on elder-care
• MediFund/Financial Assistance application experience is a must-have

Interested candidates please send your updated resume in MS Format to:

kate.leau@recruitexpress.com.sg
Subject: Social Worker


EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration No.: 99C4599

Responsibilities:

• Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.
• Establish contact (courtesy calls) with guests and render assistance where necessary.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Any other reasonable job tasks as assigned.

Requirements:

• PSLE or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera is preferred.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Our client, a leading Manufacturing MNC specialising in electronics equipment, is looking for a determined Maintenance Planner

Job Responsibilities:

• Partner with cross-functional teams to source and acquire specialized mechanical components, equipment, and tooling for semiconductor manufacturing operations
• Conduct market analysis, assess supplier capabilities, and negotiate pricing and delivery terms to achieve cost-effective procurement outcomes
• Evaluate technical specifications of parts and equipment to ensure compliance with quality, safety, and performance requirements
• Enhance procurement processes by identifying opportunities for workflow improvements and driving operational efficiency
• Offer technical advice and support to internal stakeholders on mechanical engineering-related queries

Requirements:

• Diploma / Degree in Engineering or related
• Some experience in procurement/engineering
• Strong understanding of mechanical components, equipment, and manufacturing processes

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to apply97[ADD]talentvis.com

EA License: 04C3537 | Talentvis Singapore
EA Personnel: R26160646 | Adrian Tan

Overall Job Objectives

We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group’s F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction.

Core Responsibilities

• Host and greet guests in a warm and friendly manner.
• Be well-versed with the outlet’s products and services and actively promote or upsell items when appropriate.
• Provide a high standard of service through attentive and engaging guest interaction.
• Adhere to all operational procedures and suggest improvements for service efficiency.
• Maintain proper grooming and represent the brand professionally.
• Understand and operate POS/ordering systems to ensure smooth service.
• Address guest concerns promptly and escalate issues to the immediate superior for quick resolution.
• Assist the Outlet In-Charge in promoting specific menu items or services.

Job Specifications

• No prior experience required — fresh entrants are welcome to apply!
• With Good communication skills
• Able to work independently and demonstrate positive energy.
• Friendly, outgoing, and dedicated to delivering outstanding customer service.
• Flexibility to work shifts, including weekends and public holidays, based on business needs.

Key Deliverables

• Greet and host guests warmly while ensuring exceptional customer service and satisfaction.
• Be knowledgeable about the outlet’s products/services and assist in promoting and upselling them.
• Maintain smooth operations by adhering to procedures and handling POS/ordering systems effectively.
• Escalate guest issues to superiors promptly and suggest service improvements where possible.
• Represent the brand with professional grooming and positive interaction.

Benefits of the role

• Career Progression
• Working location will be premium location at Orchard area
• Collaborative and inclusive work environment that values creativity and innovation.
• Opportunity to work on diverse projects across various industries.

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.

.

You may visit our website to learn more about us: https://initia.sg/

APPLY NOW!

• Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation. Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency.
• Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams.
• Coordinate and manage customer board meetings with key stakeholders, preparing materials, tracking KPI performance and action plans, ensuring visibility and follow through.
• Support and enhance customer experience standards across all touchpoints, from showroom interactions to service journeys, by conducting quality checks, identifying improvement opportunities, and partnering with frontline teams to deliver a consistently premium experience.
• Represent the organisation in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer‑related matters.
• Support operational aspects of Customer Experience and Customer Relations, including invoice coordination and the smooth execution of customer experience programmes.

Who We’re Looking For 

• Minimum Diploma or Degree in Business Administration, Communications, Service Management, Hospitality Management, Marketing, or related fields.
• Minimum 4 years of relevant experience in Customer Experience (CX), Customer Relations (CR), complaints management, service quality, or customer management, preferably in a service-driven environment.
• Comfortable working with multiple stakeholders and managing sensitive or escalated customer cases.
• Prior experience in a luxury or premium‑brand environment will be advantageous.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg
EA License No:99C4599

3 Months Temp Call centre officers - Government Projects (start in May)

Working hours: 9am to 5pm (Mondays to Fridays)

Salary: $13/hr

Location: Greenwich Drive

Job Scope:

Act as the first point of contact for the customers

Supporting Client’s calls using the following sites.

Provide satisfactory explanations to customers and take remedial action where necessary

To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems.

Ad-hoc duties that related to contact centre projects.

Requirements:

Min O/ A levels and above
Able to commit min 3 months

For interested candidates, please send your updated resume:

Email: angelateh@recruitexpress.com.sg

Telegram: @Angie_TL

Whatsapp: +65 96272860

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599

The Job:

• Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation.
• Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency.
• Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams.
• Coordinate and manage customer board meetings with key stakeholders, preparing materials, tracking KPI performance and action plans, ensuring visibility and follow through.
• Represent the organization in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer‑related matters

Requirement:

• Diploma or Degree in Business Administration, Communications, Service Management, Hospitality Management, Marketing, or related fields.
• Minimum4 years of relevant experience in Customer Experience (CX), Customer Relations (CR), complaints management, service quality, or customer management, preferably in a service-driven environment

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

Responsibilities

• Coding knowledge in Java and familiarity with related frameworks. 
• Experience with SQL and leveraging databases for data analysis.
• Experience in ITIL practices, including incident, problem, and change management. 
• Experience with monitoring tools (e.g., Splunk) and similar observability platforms. 
• Willingness to participate in on-call rotations and provide weekend coverage as needed.
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Minimum 5 years of experience in a related software engineering job experience, or tier 2+ customer or application support role. 

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

Overall Job Objectives

We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group’s F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction.

Core Responsibilities

• Host and greet guests in a warm and friendly manner.
• Be well-versed with the outlet’s products and services and actively promote or upsell items when appropriate.
• Provide a high standard of service through attentive and engaging guest interaction.
• Adhere to all operational procedures and suggest improvements for service efficiency.
• Maintain proper grooming and represent the brand professionally.
• Understand and operate POS/ordering systems to ensure smooth service.
• Address guest concerns promptly and escalate issues to the immediate superior for quick resolution.
• Assist the Outlet In-Charge in promoting specific menu items or services.

Job Specifications

• No prior experience required — fresh entrants are welcome to apply!
• With Good communication skills
• Able to work independently and demonstrate positive energy.
• Friendly, outgoing, and dedicated to delivering outstanding customer service.
• Flexibility to work shifts, including weekends and public holidays, based on business needs.

Key Deliverables

• Greet and host guests warmly while ensuring exceptional customer service and satisfaction.
• Be knowledgeable about the outlet’s products/services and assist in promoting and upselling them.
• Maintain smooth operations by adhering to procedures and handling POS/ordering systems effectively.
• Escalate guest issues to superiors promptly and suggest service improvements where possible.
• Represent the brand with professional grooming and positive interaction.

Benefits of the role

• Career Progression
• Working location will be premium location at Orchard area
• Collaborative and inclusive work environment that values creativity and innovation.
• Opportunity to work on diverse projects across various industries.

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.

You may visit our website to learn more about us: https://initia.sg/

APPLY NOW!

The Job:
Customer Service Officer
(Call Centre Environment)

• Attend to customer's enquires
• Handle customer complaints
• Good communication skills

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

• Act as the first point of contact for the customers
• Supporting Client’s calls using the following sites.
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems.
• Ad-hoc duties that related to contact centre projects.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Company Overview

BlueTree Education Learning Centre (BlueTree) is a private SME in Singapore focused on nurturing children’s critical thinking through a supportive learning environment. With branches in Choa Chu Kang, Dunearn Village, Bukit Timah, Orchard, Woodleigh, Seletar and Tampines.

Job Summary

The General Manager will lead daily operations, drive business growth, and enhance organisational effectiveness by aligning teams, improving processes, and executing strategic initiatives to meet performance targets.

Responsibilities

• Oversee daily business operations to ensure efficient and smooth functioning across departments
• Develop and implement business strategies to achieve revenue growth and organisational goals
• Lead and align Operations, Sales, Academic, and Customer Service teams to foster collaboration and performance
• Identify operational inefficiencies and implement process improvements to enhance productivity and quality
• Establish and monitor KPIs to drive team accountability and performance management
• Manage financial performance including budgeting and cost control to support profitability
• Collaborate with senior leadership to support business expansion and launch new initiatives
• Ensure high customer satisfaction by maintaining service quality standards
• Develop and maintain standard operating procedures, systems, and workflows for organisational consistency
• Lead recruitment, staff development, and retention strategies to build a strong workforce
• Oversee vendor relationships and manage external partnerships to support business needs

Preferred competencies and qualifications

• Experience managing operations across multiple branches or departments
• Knowledge of education centre operations or student management systems
• Ability to analyze data and work with performance metrics to inform decisions
• Adaptability to lead and drive change within teams

Other Information

Working Arrangement

• Full-time position
• 5-day work week with weekend work required

What We Offer

• Competitive salary with performance incentives
• Career growth and leadership development opportunities
• Dynamic and collaborative work environment