Total 4 Customer Service job vacancies in Bengaluru, Karnataka

Laundryheap is an award-winning, industry-leading startup that’s transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.

Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America.

We’re now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we’re looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.

Make a real impact

**Responsibilities**

• Process Aftermarket sales orders (including eCommerce) through the complete order-to-invoice cycle in accordance with company guidelines and policies
• Manage order input, delivery notes, factory liaison, invoicing, and advance order confirmations to ensure timely on-time delivery
• Liaise with internal and external stakeholders to resolve order processing issues and maintain efficient backlog management with no past due orders
• Prepare and validate documentation for letters of credit and ensure all necessary shipping documentation (customs invoices, packing lists, inspection certificates) complies with foreign trade regulations
• Maintain system and operational transactions in compliance with legal, regulatory, taxation, and corporate requirements
• Organise and update order information on SharePoint/MS Teams, and manage internal reporting and data dashboards
• Attend weekly and monthly meetings and participate in cross-functional initiatives as required
• Undertake ad-hoc tasks as assigned by management

• Service Desk shift – Triaging new incidents in call logging system ServiceNow
• Level 1 support for our customers ERP Systems – user setups, initial troubleshooting, gathering additional information
• Co-ordination and contribution to the monthly and weekly scheduled customer status reports
• Management of the monthly and weekly reporting cycle 
• Ensuring CSIP/customer recommendations are up to date and driven through
• Liaising with marketing and senior management on newsletter items to be included
• Driving KPI and ISO - Ensure that ServiceNow tickets are kept up-to-date and accurate and ensure that all notes and associated information relating to calls are added to the system in an appropriate manner and agreed customer SLAs are met
• Assist with creating knowledge documentation and sharing knowledge with the team Liaise with 3rd party Service Providers on incidents
• Project support – assist with testing or supervised configuration where required
• Adhering to client operational procedures and conducting daily checks
• Driving initiatives to streamline our processes.

To provide excellent guest service by ensuring a pleasant dining experience, maintaining service standards, and assisting in restaurant operations.

Key Responsibilities:

• Greet and seat guests courteously, ensuring comfort and satisfaction.

• Present menus, take orders accurately, and serve food & beverages promptly.

• Ensure table setup and cleanliness as per hotel standards.

• Maintain knowledge of menu items, ingredients, and daily specials.

• Coordinate with kitchen and bar staff to ensure timely service.

• Handle guest complaints professionally and report to the supervisor if required.

• Ensure adherence to hygiene, grooming, and safety standards.

• Assist in billing and cash handling procedures.

• Support in banquet or special event setups when needed.