Total 2 Customer Service job vacancies in BAYAN LEPAS

1. Responsible as main interface with customer with effective coordination internally in
    addressing issues.
2. Responsible for customer order management.
3. Analyze sales forecast with sales team.
4. Analyze customer demand and customer pull pattern for inventory control at plant and
    external warehouse
a. Minimize overhanging materials).
b. Maintain, check and ensure accuracy of demand loading in SAP for MRP run to fulfill
    customer requirement based on priority.
5. Prepare production schedule with the objective of:
a. BPS principles
b. Meeting customers’ demands and achieving 100% daily attainment
c. Optimizing utilization of manufacturing resources (e.g. minimizing set-up or conversion
    losses)
d. Controlling inventory accuracy
e. Tracking daily schedule vs. production actual output
6. Attend daily operation meeting on critical supply materials.
7. Coordinate raw material issues with LOP Procurement Planner in affected Value
    Stream.
8. Coordinate common raw material issues with SMT Value Stream Manager.
9. Set priorities with the operational logistic section on the movement of finished products
    for timely shipment.
10. Coordinate shipment arrangement with counterpart.
11. Strategic planning to minimize special premium cost (e.g. change of ship mode) to
      support situation requirement.
12. Work on special freight claims and OT (overtime) claims due to customer short lead-
      time pull-in request.
13. Prepare reports e.g. Delivery Performance, Attainment report etc. as and when
      needed.
14. Support activities related to Bosch Production System (BPS), e.g. Supplier Kanban,
      Production Kanban, Leveling and EPEI for continuous improvement.
15. Work together and support each other within LOG.
16. Support and work towards achieving the departmental goal.
17. Perform any other duties assigned by immediate superior from time to time.
18. Escalate customer order fulfillment issues that affect a single Value Stream (Level 1).

Semiconductors are the digital oil of the modern economy—powering AI, automation, and the connected world. As a Sales Operations Analyst at Renesas, you’ll be part of this transformation. You’ll streamline sales processes, deliver actionable data insights, and drive operational efficiency. This role requires strong analytical skills, problem-solving ability, and a solid understanding of the semiconductor industry

• Sales Strategy Support: Contribute to the execution of sales strategies by aligning data, tools, and reporting with business goals.
• Data Management & Integrity: Maintain and map sales data across systems, ensuring accuracy and consistency across market segments.
• Forecasting & Planning: Support customer forecasting and collaborate with business teams to meet financial targets.
• Pipeline & Funnel Oversight: Monitor funnel health, support opportunity tracking, and drive progress within the sales funnel.
• Performance Metrics & Reporting: Build and manage dashboards, scorecards, and ad-hoc reports to track KPIs and drive accountability.
• Gap Analysis & Opportunity Modeling: Use funnel analytics to identify risks and gaps, enabling proactive actions and growth strategies.
• Target Setting & Tracking: Assist in defining and monitoring performance targets for design-in and distributor initiatives.
• Sales Enablement & Business Tools: Train sales on reporting tools, dashboards, and process changes. Develop and manage tools that support planning, reviews, and operational efficiency across teams.