Total 145 Director/C-Level Customer Service job vacancies in Overseas

• Act as the senior technical point of contact for hyperscale and enterprise clients across APAC during pre-sales and early implementation phases, leading and developing the in-country Solutions Leads who own day-to-day customer engagement in each market.
• Oversee the gathering and interpretation of customer requirements for APAC deployments through the in-country Solutions Leads, ensuring alignment with Zerra's regional capacity roadmap, internal capabilities, and commercial goals.
• Set the standard for translating client expectations into clear technical deliverables across APAC sites, and validate feasibility against local power, land, and connectivity constraints in partnership with country teams.
• Partner with commercial leadership to provide senior technical insight during pricing, contract structuring, and bid development across APAC, accounting for country-specific cost drivers, tax structures, and customer commercial norms in each market.
• Own the RFP response process across APAC opportunities — direct the in-country Solutions Leads and cross-functional response teams, and approve final submissions to customers, ensuring quality, consistency, and on-time delivery across the region.
• Coordinate with operations, design, and delivery leadership across APAC to ensure solutions can be executed to client standards and comply with applicable local codes and statutory approvals in each jurisdiction (e.g. CEA/NBC/BIS in India, METI in Japan, AS/NZS in Australia).
• Own the development of a reusable technical collateral library across APAC (solution templates, design responses, bid support documents), tailored by the in-country Solutions Leads to reflect local site, power, and regulatory conditions.
• Serve as a senior technical thought partner in strategic customer discussions and internal roadmap planning for Zerra's APAC portfolio, including expansion across Australia, Japan, India, and other emerging APAC DC markets.

The Centre for Humanitarian Dialogue (HD) is a private diplomacy organisation founded on the principles of humanity, impartiality and independence. Its mission is to help prevent, mitigate, and resolve armed conflict through dialogue and mediation. HD is currently looking for a:

Regional Director - Asia-Pacific (APAC)

Location: Singapore or eligible to work in Asia

Starting Date: ASAP

The purpose of this position is to provide leadership and inspiration for a talented team of staff and consultants working on resolving and preventing conflict in Southeast and Northeast Asia.

Key responsibilities would include:

·       Providing strategic vision and a flair for creative private diplomacy to resolve and prevent conflict in the region producing clear and measurable results.

·       Leading within HD as a member of the Senior Management Team and contributing to thematic and strategic debates for the organisation as a whole.

·       Collaborating with other HD Regional Directors on cross-regional projects where relevant.

·       Managing, developing, supporting and caring for APAC staff.

·       Leading on the development of project proposals, oversee budgets and project reporting as required.

·       Developing and building relationships at the high level and with key interlocutors, including governments, politicians, conflict parties, civil society representatives, and other stakeholders in the region.

·       Facilitating dialogue among conflict parties and other relevant actors.

·       Contributing to policy discussions on peace and conflict issues in Asia both internally and within the wider peace making community in the region, with an ability to represent HD publicly when appropriate.

·       Leading on fundraising for the APAC team. Including networking and representing HD with donors, developing broader donor relations in the region, diversifying funding, and overseeing fundraising for the continuation of existing activities and new streams of work.

The ideal candidate would have:

·       Minimum 15 years of leadership experience in the INGO/non-profit sector, foreign policy, security, government engagement, or related fields.

·       Combination of diplomatic skills, understanding of mediation and peace making and a flair for programming.

·       A strong grasp of strategic trends and cross-cutting issues in the region and beyond.  

·       Deep knowledge of APAC region.

·       More than a decade of experience working as a mediator or in a related field.

·       Speak one or more Asian language

·       Experience in managing large teams across different cultures and linguistic areas.

·       Experience in fundraising for programs

·       Possess a creative flair for conceiving ideas and an ability to inspire both the teams and be persuasive with interlocutors.

·       Ability to lead, develop, motivate and support staff.

·       Strong relationship building skills at the political level, with organisations, and with partners.

The position is based in Singapore or Asia with the successful candidate being permitted to work from home/Hybrid. Frequent travel is expected, both domestically and internationally. This position would report to the Executive Director for HD.

If you are interested in this position and meet the criteria defined in the full job description, please send your CV and 1-page cover letter to hrsingapore@hdcentre.org  by 6 July 2026. Please include “Regional Director - Asia-Pacific (APAC)” in the subject line of your email.

HD respects diversity and all are encouraged to apply. For more information, please visit: www.hdcentre.org. 

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Drive the negotiation and placement of insurance/reinsurance contracts, producing desktop & market quotations and lead terms, for the Specialty;
• Run a placement account independently and be accountable for budget performance on the account
• Partner with Aon resources (Sales & Marketing, Specialty Team, GBC network and in-Country teams) to deliver the widest practical range of insurance solutions and services to client.
• Ensure implementation of broking excellence initiatives including: Client Promise; Sales / Cross Selling; Wording/Slip standardization; Standard Contracts; Data Quality; Broking operations process flow; Carrier / market engagements.
• Interface with the market and to secure optimum outcome for client risk coverage
• Contribute to key thought leadership content for our clients and markets, and demonstrate understanding and insight into the industry, clients, risks and solutions.
• Contribute to regular "State of the Market" reports for the Specialty updating on market trends and losses relevant to the Specialty.
• Ensure knowledge and best practice approaches are captured, documented and shared to ensure resiliency in the broking function for the Specialty
• Responsibility to ensure that all broking / placement activity is in compliance with MAS regulations and Aon Company Policy and Guidelines.
• Assist the Team Leader to implement growth strategy for the team (Cedant/TPP/Network)
• Take the lead and support the junior brokers in complex placements.

Skills and experience that will lead to success

• Preferably 7 years of Insurance and/or Reinsurance market experience
• Good client relationships with both insurers and reinsurers
• Goal-oriented and collaborative amongst the team ensuring open communication; focus on common purpose and active personal participation.
• Excellent communication skills; oral/written English proficiency
• High motivational, ability to work independently and takes initiative
• Competent in Microsoft Word, Excel

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions for our colleagues as well. 

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

Senior Assistant Director (Service Bureau and eLigitation) (12 Months)


About the Role

We are looking for a seasoned operations leader to take overall charge of the Service Bureau (a public-facing service point providing filing, processing and enquiry services) and the eLitigation (a digital platform for electronic court filings) user experience. You will own operational performance, service standards, and the customer experience across both, and serve as the primary conduit to the management of the Judiciary for insights, reporting, and escalations.

Key Responsibilities

1) Vendor and Operations Oversight

•      Serve as the primary point of contact and work closely with the Judiciary to monitor the appointed vendor’s operational performance against KPIs and service level commitments of the Service Bureau

•      Conduct regular service reviews, audits, spot checks and review operational reports and validate against on-the-ground observations

•      Oversee end-to-end vendor operations across counter services, back-end processing, and enquiry channels

•      Resolve operational issues on the ground in real time, working directly with vendor staff, supervisors, and relevant stakeholders from the Judiciary and Singapore Academy of Law

•      Oversee manpower deployment, queue management, and contingency arrangements, particularly during peak periods or disruptions

2) Service Bureau Customer Experience

•      Set the service improvement agenda, working with the vendor and Judiciary stakeholders to lift operational KPIs and service standards

•      Identify and act on opportunities to enhance thein-person customer experience at the Service Bureau

•      Analyse customer feedback, complaints, and service data to uncover pain points and inform improvements

•      Lead process re-engineering, digitalisation, and automation projects to shape the roadmap for service standards

3) eLitigation User Experience

•      Take charge of the eLitigation user experience, reviewing the end-to-end customer journey to identify friction points and improvement opportunities

•      Conduct discovery conversations with users — law firms, litigants-in-person, and Service Bureau staff — to surface pain points and understand journeys across the platform

•      Develop user-facing content and resources — online guides, FAQs, templates, walkthroughs, and practical workarounds for common system pain points — to help users navigate eLitigation more effectively

•      Focus on improvements at the user experience layer and help to quantify, prioritise and recommend UX improvements for the eLitigation system

4) Governance, Monitoring & Escalation

•      Design and maintain governance frameworks, escalation pathways, and monitoring mechanisms to ensure issues across the Service Bureau and eLitigation user experience are identified and addressed promptly

•      Establish monitoring systems and dashboards that provide real-time visibility of Service Bureau performance and eLitigation user experience metrics

•      Lead incident management and service recovery, ensuring root cause analyses and preventive measures are implemented

•      Escalate material risks and systemic issues to senior management of our company and the Judiciary

5) Stakeholder Engagement &Reporting

•      Serve as the primary bridge between the Judiciary and the vendor, aligning decisions and communication across both parties

•      Provide regular insights, updates, and recommendations to senior management of the Judiciary on operations, service standards, and improvements across the Service Bureau and eLitigation

•      Build strong working relationships with stakeholders across Judiciary divisions supporting the Service Bureau and eLitigation

•      Engage with external users — law firms, litigants-in-person, and members of the public — to understand needs across both channels and communicate service changes

Requirements

1) Qualifications & Experience

•      Bachelor’s degree in Business, Operations Management, or a related field; postgraduate qualification an advantage

•      At least 8–10 years of relevant experience in operations management, service delivery, or vendor management, with a track record of leading large-scale service operations

•      Demonstrated experience managing outsourced service providers under performance-based contracts

•      Public sector or regulated service industry experience an advantage

2) Skills & Attributes

•      Strong vendor management and operational judgement, with the ability to troubleshoot on the ground

•      Ability to navigate multi-party governance structures and balance competing stakeholder interests

•      Experience designing governance frameworks, escalation protocols, and monitoring/reporting systems

•      Strong analytical skills and proficiency in data analysis tools (e.g. Excel, Power BI)

•      Excellent stakeholder management and communication skills, including preparing reports for senior management audiences

•      Customer-centric mindset with a strong service orientation

•      Resilient, pragmatic, and collaborative, with a strong sense of ownership and accountability for service outcomes

The successful applicant will be offered a one-year contract in the first instance. Kindly note that only shortlisted candidates will be contacted.

Job Description

Applied Materials is seeking a highly experienced and strategic Director, Technical Engineering (NAND) to lead technology engagement, process engineering excellence, and customer collaboration for advanced NAND memory solutions. You will work closely with key customers and internal stakeholders to solve complex integration challenges and influence product and technology roadmaps.

Key Responsibilities

• Act as the subject matter expert for NAND technologies. Drive development and optimization of process solutions across etch, deposition, patterning, and integration.
• Lead root cause analysis and resolution of complex yield and defectivity issues. Guide technical strategy aligned with future NAND technology nodes.
• Serve as the primary technical interface for strategic NAND customers. Build strong relationships with customer engineering and fab leadership.
• Lead technical reviews, escalations, and roadmap discussions. Translate customer requirements into actionable engineering solutions.
• Oversee PSE activities covering installation, qualification, and process optimization.
• Drive improvements in yield, throughput, and tool performance. Establish best practices and ensure consistent execution across global teams.
• Partner with R&D, Product Engineering, Operations, and Commercial teams. Provide field insights to influence product development and enhancements.
• Build organizational capability in advanced NAND process technologies. Foster a culture of innovation, accountability, and customer focus.

Requirements

• PhD or Master’s in Electrical Engineering, Materials Science, Physics, or related discipline.
• 15+ years in semiconductor industry with strong focus on NAND memory.
• Experience in process integration or module engineering (etch, deposition, CMP, or patterning).
• Proven years of experiences in leading and mentoring a highly-performing and technical engineering teams.
• Proven track record supporting high-volume manufacturing and customer-facing roles.
• Experience with leading NAND manufacturers is highly preferred.

Work Location

• Upper Changi

Are you a tech enthusiast eager to shape the future of high-performance computing? If you’re passionate about technology and eager to make a tangible impact, RunSun is the place for you. At RunSun, we’re revolutionizing the cloud landscape with cutting-edge GPU infrastructure, and we’re looking for dynamic individuals like you to join our team.

Who we are:
RUNSUN is a leading provider of AI computation power services, certified as NCP(NVIDIA CloudPartner).  Runsun Cloud is at the forefront of delivering unparalleled performance for compute-intensive workloads, ensuring that our clients experience unmatched speed and efficiency. From our Kubernetes-native cloud platform to our advanced networking and server architecture, we consistently outperform traditional cloud providers. We are dedicated to enable our customers to achieve their technological and business goals by leveraging our advanced infrastructure and expertise.

Job Summary:

The Sales Director is responsible for leading and driving the sales team of our computation power service company to achieve ambitious sales targets. This role requires a strategic thinker, an excellent leader, and a results-oriented professional who can develop and execute sales strategies, build and maintain high-level client relationships, and manage the overall sales process from lead generation to closing deals.

Key Responsibilities:

1. Sales Strategy Development and Execution：
   
   Develop comprehensive sales strategies and plans that align with the company's overall business objectives and market trends. Set clear sales targets, quotas, and performance metrics for the sales team.
   
   Analyze market data, customer needs, and competitor activities to identify new business opportunities, potential markets, and growth areas. Adjust sales strategies accordingly to maintain a competitive edge in the market.
   
   Oversee the implementation of sales strategies, ensuring that all sales activities are carried out effectively and efficiently. Monitor and evaluate the performance of the sales team against established targets and make timely adjustments to improve performance.
   
2. Team Leadership and Management:
   
   Recruit, train, and develop a high-performing sales team. Provide guidance, coaching, and mentorship to sales representatives to enhance their sales skills, product knowledge, and customer service capabilities.
   
   Set clear goals and expectations for the sales team and establish a performance management system to track and evaluate individual and team performance. Provide regular feedback and rewards to motivate and retain top talent.
   
   Foster a positive and collaborative team culture within the salesdepartment. Encourage teamwork, knowledge sharing, and innovation to drive continuous improvement in sales performance.
   
3. Client Relationship Management:
   
   Build and maintain strong relationships with key clients, including C - level executives and decision - makers. Understand their business needs, pain points, and strategic objectives, and provide customized solutions using our computation power services.
   
   Serve as the primary point of contact for major accounts, ensuring high - level customer satisfaction and loyalty. Proactively address client concerns and issues and work closely with other departments （such as technical support and operations） to resolve any problems in a timely manner.
   
   Identify opportunities for upselling and cross-selling to existing clients and develop strategies to increase client lifetime value.
   
4. Sales Process Management:
   
   Oversee the entire sales process, from lead generation and qualification to proposal development, negotiation, and closing. Ensure that all sales activities are in line with the company's sales methodology and best practices.
   
   Review and approve sales proposals, contracts, and pricing agreements to ensure compliance with company policies and profitability targets. Negotiate complex deals with clients to achieve favorable terms for the company.
   
   Use market data to analyze sales trends, identify areas for improvement, and make data-driven decisions to optimize the sales process.
   
5. Sales Event and Campaign Leadership:
   
   Plan and execute large-scale sales events, such as major product launches, industry conferences, and high-profile promotional campaigns. Coordinate with marketing, product development, and other departments to ensure the success of these events.
   
   Set goals and strategies for sales events and campaigns, and track their effectiveness in generating leads, increasing brand awareness, and driving sales. Use the insights gained from these events to refine future sales and marketing strategies.
   
6. Collaboration with Other Departments:
   
   Collaborate closely with the marketing department to develop integrated marketing and sales strategies. Provide input on market research, product positioning, and marketing collateral to ensure that marketing efforts support sales goals.
   
   Work with the product development team to provide market feedback and customer requirements. Participate in product development initiatives to ensure that our computation power services meet the evolving needs of the market.
   
   Liaise with the technical support and operations teams to ensure seamless delivery of services to clients. Coordinate efforts to resolve any technical or operational issues that may impact client satisfaction or sales performance.
   
   Qualifications and Skills:
   
   Education: Master's degree in Business Administration, Marketing, or a related field is preferred. A bachelor's degree with extensive relevant work experience will also be considered.
   
   Experience: At least over 5 years of experience in sales, with a proven track record of achieving and exceeding sales targets. Experience in the technology or computation power services industry is highly desirable. A minimum of 3 years of experience in a leadership role, managing and leading a sales team. Demonstrated ability to build and develop high-performing sales teams.
   
   Skills:
   
   Exceptional strategic thinking and planning skills. Ability to develop and execute long - term sales strategies in a dynamic and competitive market.
   
   Strong leadership and management skills. Proven ability to motivate, coach, and develop sales teams to achieve peak performance.
   
   Excellent communication and interpersonal skills. Ability to build and maintain relationships with clients, partners, and internal teams at all levels.
   
   Proficient in using sales analytics tools and CRM systems to drive data - driven decision - making. Strong analytical skills to interpret market data and sales performance metrics.
   
   Exceptional negotiation and closing skills. Ability to handle complex sales negotiations and close deals with high - value clients.
   
   In-depth understanding of the computation power services market, including industry trends, competitor landscape, and customer needs.
   
   Language: Fluent in English (both written and spoken). Proficiency in additional languages, for example Chinese, is a plus.
   
   If you believe you have the skills and leadership qualities to excel as a sales Director in our company, please submit your resume and a cover letter outlining your relevant experience and suitability for the role to sg.hr@runsun.com.  Embark on an exciting career journey with RunSun — where your ideas and expertise will help shape the future of Artificial Intelligence.

1. Financial Strategy & Corporate Planning

• Develop and execute financial strategies aligned with company growth objectives.

• Lead long-term financial planning including expansion budgeting, capital expenditure (CAPEX), and investment analysis.

• Provide financial advisory support to the Board and senior management.

• Evaluate strategic initiatives including new product lines, automation investments, and export expansion.

2. Budgeting & Cost Control

• Prepare and oversee annual operating budgets and rolling forecasts.

• Monitor food cost percentage, raw material price fluctuations, and yield variances.

• Implement cost-control systems for production, labour, logistics, and overhead expenses.

• Develop financial dashboards and KPIs for operational transparency.

3. Cash Flow & Working Capital Management

• Manage cash flow planning and ensure sufficient liquidity for operations.

• Oversee accounts receivable, accounts payable, and inventory turnover cycles.

• Optimise working capital to reduce waste and improve financial efficiency.

• Negotiate credit terms with suppliers and financial institutions.

4. Financial Reporting & Compliance

• Ensure accurate and timely preparation of financial statements.

• Oversee statutory compliance including corporate tax, GST, and audit requirements.

• Liaise with external auditors, tax advisors, and regulatory authorities.

• Ensure adherence to Singapore accounting standards and corporate governance frameworks.

5. Risk Management & Internal Controls

• Develop internal control systems to mitigate operational and financial risks.

• Oversee inventory valuation, batch costing, and shrinkage control.

• Implement fraud prevention and financial risk monitoring mechanisms.

• Conduct regular internal financial audits.

6. Funding & Investor Relations

• Support fundraising initiatives including bank financing or investor funding.

• Prepare financial models, valuation reports, and business projections.

• Engage with investors and financial institutions as required.

• Manage grant claims and government funding compliance (if applicable).

7. Leadership & Team Management

• Lead and mentor finance, accounting, and administrative teams.

• Establish clear performance KPIs and accountability frameworks.

• Collaborate closely with operations, procurement, and business development teams to align financial objectives.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions. Discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

Role Purpose:

Data Center Logistics is a key growth engine for the Technology sector & is part of DHL groups strategy for 2030.

Drive development of CSI Technology Data Center customers by understanding the customer and their growth strategy, building relationships, identifying opportunities, and pursuing business development together with Business Units within the region and India. Identify and support development of solutions and/or replicate existing solutions for the customers. The Regional Customer Director (RCD) supports the Global Customer Director (GCD) in the respective region. Assigned customers are considered highly strategic even among CSI customers. Hence the RCD will report directly into the Regional Technology Head.

PRE-SALES
In the respective Region, the Regional Customer Director (RCD) supports the Global Customer Director (GCD):

Strategic account planning 
• Provide input to Customer Development Plan, ensure buy-in within DHL for own region, and execute regional actions
• Identify long run prospects, game changing initiatives, innovation and eCommerce agenda in respective region
• Gather intelligence from internal & external sources to understand the customer (e.g. strategies, operational and procurement culture, supply chain maps including intelligence on ops, specs, incumbents, contracts, etc.)
• Conduct strategic customer dialogues with regional decision makers to identify customer's business objectives and supply chain requirements and challenges

Thinking long term & have a growth mindset is critical

Customer Relationship Development
• Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region
• Develop coach networks and network with decision makers in the region to drive DHL agenda within the customer
• Align customer and DHL agenda: early communication of future trends and customer strategies to the BUs before the opportunities come to market

Opportunity/pipeline development
• Identify, assess and develop new/growth/retention/ strategic opportunities regionally
• Drive renewal of profitable business in the region
• Confirm business fit with customer
• Support or conduct opportunity assessment with relevant DHL counterparts and obtain go/no go decision from BU on these opportunities
• Manage the regional pipeline to achieve revenue/volume/GP targets

SALES
In the respective Region, the RCD supports the GCD for Global deals and leads Regional deals:

Preparing the Deal
• Collect customer requirements and communicate these to CSI Commercial Operations and BU teams
• Define win and pricing strategy
• Work with CSI and BU virtual team and ensure customer requirements are considered in the offer
• Undertake due diligence on solution & price
• Develop proposal, business fit and solution fit

Closing the deal
• Present proposal, business fit and solution fit
• Adapt proposal and gain sign-off on changes
• Ensure common understanding of service expectations and solutions with the customer, DHL countries/region and within CSI
• Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal
• Provide input to contract and ensure its sign off prior to the start of trading and in line with CSI and divisional contract approval processes/guidelines
• Gain decision maker commitment

Implementing the deal
• Represent and manage customer expectations, scope changes, approval process and deal activation
• Jointly support and monitor single BU implementation

AFTER-SALES
In the respective Region, the RCD supports the GCD: Service delivery and performance management
Raise service quality escalation if required in the Region

Account Maintenance
* Coordinate customer communications, including contractual and T&C changes
* Act as key contact for customer in the respective region, Channel communication to BU account teams and DHL internal functions in the region
* Conduct regional QRRs and QBRs at operational / strategic levels respectively, with the objective that all meetings develop the relationship.  Provide input to global QRRs/QBRs.
* Drive customer satisfaction survey (CSS) nominations, participation and follow up for her/his customer in the region.
* Partner with AR team and escalate issues with the customer as needed in the region.
* Provide input to Customer Status Update (CSU) follow up on issues and act as escalation instance in the region.

Requirement for the Role:

Experience:

• Requires 8-12 years of experience in the Logistics industry (especially data center knowledge), Sector or Customer

• Minimum 2-3 years experience in working across freight, parcel & contract logistics, including managing senior stakeholders within the organization & customer

• Requires 3-5 years of commercial experience

• Minimum 2-4 years of consultative selling experience in an international context

• Minimum 3-4 years of sales experience in the Technology sector

Education / Qualification / Certification / Requirements:

• University degree

• Excellent analytical and problem-solving skills

• Effective presentation and facilitation skills     

• Strong international exposure and specific understanding of the APAC data center business and cultural sensitivity

• Ability to work independently and within a team to deliver results     

• Ability to lead and influence without formal authority     

• Ability to adapt and perform under changing and uncertain conditions     

• Capacity to drive business growth across complex multi-sector conglomerates

• Strong hunting capabilities to tap into large growth potential

• Responsibility for retaining very large business

• High industry and sector knowledge

• Ability to lead and influence in an informal DHL matrix structure

Language Requirements:

• Excellent business English, written and oral

• Local language skills as required

About the Role:

We are seeking an experienced and resilient Cloud Services Delivery Director to lead our Agency Tenant Facilities Management (ATFM) cloud operations team. In this role, you will be the driving force overseeing tenant workloads across the Government Commercial Cloud (GCC) environment, with a primary focus on AWS architecture.

You will manage day-to-day cloud operations, drive complex migration roadmaps, and act as the principal custodian of infrastructure security, ensuring strict adherence to Singapore public sector compliance frameworks (e.g., IM8). The ideal candidate has an expert command of AWS, a service-oriented mindset tailored for public sector tenants, and a proven track record of handling high-stakes public sector IT delivery.

Key Responsibilities

ATFM Cloud Operations & Service Management

• GCC Environment Management: Establish, maintain, and supervise highly available, scalable, and resilient AWS infrastructure hosting critical tenant agency applications within the GCC framework.
• Day-to-Day Operations Support: Lead the ATFM engineering team in simplifying and running routine IT infrastructure operations for various government tenant agencies.
• Automation & Monitoring: Implement robust monitoring, logging, and alerting systems using automation (e.g., Ansible) and infrastructure-as-code (IaC via Terraform or CloudFormation) to maximize operational efficiency.
• Incident & Problem Management: Take accountability for high-severity incident responses, leading swift containment and resolution efforts to minimize disruption to public digital services.
• Tenant Lifecycle Management: Oversee the end-to-end cloud journey for tenant agencies, including resource allocation, continuous performance tuning, and capacity planning.

Services Governance & GCC Migration

• Cloud Readiness Assessment: Lead detailed infrastructure and workload assessments for legacy or on-premises systems shifting to GCC AWS environments.
• Migration Execution: Develop and drive flawless cloud migration roadmaps, managing resource schedules, timelines, and application onboarding constraints smoothly.
• Financial & Cost Governance: Analyze ongoing cloud spend across tenant agencies, enforcing strict cost optimization and control mechanisms to ensure responsible public fund spending.
• Stakeholder Management: Collaborate effectively with GovTech central teams, tenant agency stakeholders, and auxiliary security teams to align cloud delivery with overarching Whole-of-Government (WOG) digital objectives.

Infrastructure Security Compliance (WOG & IM8)

• IM8 Alignment: Ensure all tenant architectures strictly integrate and comply with Singapore Government IM8 (Instruction Manual 8) policies, CSA guidelines, and public sector data classification requirements.
• Access & Data Protection: Enforce mandatory security controls, prioritizing strict Identity and Access Management (IAM), Multi-Factor Authentication (MFA), network segmentation, and encryption for data at rest and in transit.
• Continuous Threat Monitoring: Supervise continuous infrastructure monitoring, leveraging cloud-native tools like AWS GuardDuty and Security Hub to preemptively identify and mitigate zero-day exploits, DDoS risks, and unauthorized access.
• Audits & Vulnerability Management: Direct routine security vulnerability assessments, strict patch management schedules, penetration tests, and compliance audits across tenant environments.
• Secure Disaster Recovery (DR): Ensure backup architectures are tightly secured and encrypted, and coordinate regular WOG-aligned DR drills to ensure business continuity for critical national applications.

Requirements:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: ~15 years of experience in IT operations, with at least ~10 years in enterprise cloud environments.
• GovTech/Public Sector Exposure: Proven experience operating within the Government Commercial Cloud (GCC) environment, or a comprehensive understanding of Singapore public sector ICT governance.
• AWS Technical Depth: Expert architectural and operational knowledge of AWS services, DevOps pipelines, and infrastructure management.
• Compliance Proficiency: Deep practical familiarity with IM8 controls, MTCS, or equivalent high-compliance security frameworks.
• Tooling: Proficient with IaC deployment tools (Terraform, CloudFormation) and configuration management automation tools (Ansible, Chef, or Puppet).
• ITIL (Service Management)

Key Competencies:

• Strong leadership and decision-making under pressure
• Excellent stakeholder and communication skills 
• Deep understanding of service delivery and security and process governance
• Ability to balance operations, security, and business priorities
• Exceptional capabilities in managing multi-disciplinary engineering teams under high-pressure SLA environments.

Good to haves:

• Relevant specialized certifications: AWS Certified Solutions Architect – Professional or AWS Certified Security – Specialty.
• Certifications in IT service management (e.g., ITILv4).
• Hands-on experience with GovTech stack platforms such as Container Stack (CStack) or automated policy-as-code deployment engines.

About the Company

A global leader in mission-critical data center infrastructure, delivering highly reliable and scalable facilities to support digital transformation for major technology clients. The company operates a broad footprint across Asia-Pacific and is expanding its regional portfolio.

Your Role

You will be responsible for the planning, coordination, and delivery of construction programs across APAC for mission-critical facilities. This includes managing full builds, fit-outs, upgrades, and infrastructure works. You will oversee budgets, schedules, quality, safety, and stakeholder alignment to ensure successful project execution and handover to operations teams.

What You’ll Do

• Lead construction delivery from project inception through completion and handover

• Implement and enforce a strong safety culture and ensure compliance with HSSE standards

• Develop and manage project budgets, schedules, and resource plans

• Coordinate with stakeholders, contractors, and vendors to define project goals and execution strategy

• Oversee procurement, contractor selection, negotiation, and contract management

• Manage construction documents, change orders, and project closeout documentation

• Identify and implement value engineering and cost-saving opportunities

• Track project performance, risks, and issues; implement mitigation plans

• Provide regular project updates and maintain strong stakeholder communication

• Ensure construction quality control and adherence to industry standards

• Manage governance and reporting structures across regional stakeholders

What You’ll Need

• Bachelor’s degree in Construction Management, Engineering, or related field (or equivalent experience)

• Proven experience as Construction Manager / Director, preferably in mission-critical infrastructure

• Strong knowledge of construction methodologies and best practices

• Familiarity with MEP systems and large-scale facility construction

Advantageous

• Experience in data centers, colocation, hyperscale, or high-availability facilities

• Experience managing large contractors and EPC vendors

• Familiarity with risk management frameworks and governance standards
  

  
  How to Apply Click Apply now or send your resume directly to Talent@BuildBridgePartners.com
  

  
  
  

  
  
  

  EA Name: BuildBridge Partners Pte Ltd

  EA License No: 25C2918

  EA Reg No: R1551092 Khoo Yan Jie

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for Centre Directors who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About the Role

Exceptional Chief Operating Officer to lead data centre operations and drive construction and engineering excellence across Southeast Asia. This strategic leadership position will be instrumental in scaling our data centre network and operational capabilities during an exciting period of regional expansion.

As COO, you will oversee all internal operations, manage complex infrastructure environments, and lead high-performing teams to deliver world-class data centre facilities that meet the growing demand for digital infrastructure in the region.

Responsibilities

• Provide strategic leadership for all operational aspects of multi-site data centre facilities across Southeast Asia.
• Oversee construction and engineering functions, ensuring projects are delivered on time, within budget, and to the highest quality standards.
• Drive operational efficiency and excellence across all facilities, implementing best practices and continuous improvement initiatives.
• Lead and develop cross-functional teams across operations, engineering, construction, and facilities management.
• Manage significant operational budgets and optimize resource allocation.
• Establish and maintain hyperscale operational standards aligned with industry best practices.
• Champion innovation in data centre technologies, including AI-centric environments and advanced cooling solutions.
• Build and maintain strong relationships with key stakeholders, vendors, and partners.
• Ensure compliance with all regulatory, safety, and environmental requirements.
• Develop and execute operational strategies that support the company's growth objectives.

Requirements

• Minimum 12 years of progressive leadership experience in multi-site data centre operations
• Bachelor's or Master's degree in MEP (Mechanical, Electrical, Plumbing) Engineering, Building Services, or related engineering discipline
• Proven track record of successfully delivering data centre construction projects, including both new-build and renovation projects
• Strong technical expertise in data centre infrastructure, including: Electrical power systems and distribution HVAC and cooling systems
• Deep knowledge of MEP systems and hyperscale data centre standards
• Demonstrated experience managing large operational budgets and P&L responsibility
• Direct Liquid Cooling (DLC) technologies, AI-optimized data centre environments, IT infrastructure and network systems

Preferred Qualifications

• Professional certifications in data centre management (e.g., CDCP, CDCS, CDCE)
• Certifications in facilities management or IT infrastructure (e.g., CFM, ITIL)
• Experience with Tier III or Tier IV data centre facilities
• Knowledge of sustainability initiatives and green data centre practices

What We Offer

• Opportunity to lead operations for a growing data centre platform in Southeast Asia
• Strategic C-level role with significant impact on company direction
• Work with cutting-edge data centre technologies and infrastructure
• Singapore (with regional travel across Southeast Asia required)

How to Apply: Click  Apply Now or send your resume directly to Talent@BuildBridgePartners.com

EA Details:

EA Name: BuildBridge Partners Pte Ltd

EA License No: 25C2918

EA Reg No: R1551092 Khoo Yan Jie

https://buildbridge-partners.careers-page.com/jobs/bd26b8d8-7789-4b7c-b3c2-54c6c190f255

The Opportunity

A global owner-operator of mission-critical infrastructure is seeking a Regional Commissioning Director to lead commissioning strategy and execution across its Asia Pacific portfolio.

This role is designed for a senior commissioning leader ready to transition from project-level delivery into regional ownership, setting standards, improving repeatability, and driving long-term operational efficiency across multiple large-scale developments.

You will work closely with development, engineering, delivery, and operations teams to ensure consistent, high-quality commissioning outcomes across diverse regulatory and technical environments.

Key Responsibilities

• Lead regional commissioning strategy for large, mission-critical facilities across APAC

• Manage internal commissioning teams and external consultants across multiple countries

• Establish and govern commissioning standards, methodologies, and best practices

• Oversee commissioning planning, sequencing, and execution for complex, multi-phase developments

• Drive continuous improvement initiatives to enhance delivery efficiency and reduce risk

• Support procurement activities related to commissioning services and critical systems

• Review commissioning scopes, schedules, and budgets to ensure alignment with project objectives

• Conduct design and constructability reviews in collaboration with engineering and delivery teams

• Ensure effective coordination between commissioning, construction, and operations for smooth handover

• Act as a senior stakeholder interface for internal teams, delivery partners, and customers

• Promote a strong safety, quality, and compliance culture across all commissioning activities

Candidate Profile

• Degree in Mechanical, Electrical, or Building Services Engineering (or equivalent experience)

• 7+ years of experience in mission-critical commissioning, complex infrastructure delivery, or facility engineering

• Prior experience leading commissioning activities across multiple projects or regions

• Strong understanding of MEP systems and integrated systems testing in critical environments

• Experience working across diverse regulatory and cultural environments in Asia Pacific

• Familiarity with structured commissioning management tools and digital workflows

• Proven ability to lead teams, manage consultants, and influence senior stakeholders

• Clear, confident communicator with strong commercial and delivery acumen
  

  Why Join

  • Regional leadership role with genuine influence over how commissioning is delivered at scale

  • Exposure to large, complex infrastructure developments across high-growth APAC markets

  • Opportunity to shape standards and frameworks that will be reused across future projects

  • Long-term career growth within a well-capitalised, expanding platform

• How to Apply Click Apply now or send your resume directly to Talent@BuildBridgePartners.com
  

  
  
  

  
  
  

  EA Name: BuildBridge Partners Pte Ltd

  EA License No: 25C2918

  EA Reg No: R1551092 Khoo Yan Jie

Role Overview:

We are seeking an experienced and resilient Cloud Services Delivery Director to lead our Agency Tenant Facilities Management (ATFM) cloud operations team. In this role, you will be the driving force overseeing tenant workloads across the Government Commercial Cloud (GCC) environment, with a primary focus on AWS architecture.

Key Responsibilities

ATFM Cloud Operations & Service Management

• GCC Environment Management: Establish, maintain, and supervise highly available, scalable, and resilient AWS infrastructure hosting critical tenant agency applications within the GCC framework.
• Day-to-Day Operations Support: Lead the ATFM engineering team in simplifying and running routine IT infrastructure operations for various government tenant agencies.
• Automation & Monitoring: Implement robust monitoring, logging, and alerting systems using automation (e.g., Ansible) and infrastructure-as-code (IaC via Terraform or CloudFormation) to maximize operational efficiency.
• Incident & Problem Management: Take accountability for high-severity incident responses, leading swift containment and resolution efforts to minimize disruption to public digital services.
• Tenant Lifecycle Management: Oversee the end-to-end cloud journey for tenant agencies, including resource allocation, continuous performance tuning, and capacity planning.

Services Governance & GCC Migration

• Cloud Readiness Assessment: Lead detailed infrastructure and workload assessments for legacy or on-premises systems shifting to GCC AWS environments.
• Migration Execution: Develop and drive flawless cloud migration roadmaps, managing resource schedules, timelines, and application onboarding constraints smoothly.
• Financial & Cost Governance: Analyze ongoing cloud spend across tenant agencies, enforcing strict cost optimization and control mechanisms to ensure responsible public fund spending.
• Stakeholder Management: Collaborate effectively with GovTech central teams, tenant agency stakeholders, and auxiliary security teams to align cloud delivery with overarching Whole-of-Government (WOG) digital objectives.

Infrastructure Security Compliance (WOG & IM8)

• IM8 Alignment: Ensure all tenant architectures strictly integrate and comply with Singapore Government IM8 (Instruction Manual 8) policies, CSA guidelines, and public sector data classification requirements.
• Access & Data Protection: Enforce mandatory security controls, prioritizing strict Identity and Access Management (IAM), Multi-Factor Authentication (MFA), network segmentation, and encryption for data at rest and in transit.
• Continuous Threat Monitoring: Supervise continuous infrastructure monitoring, leveraging cloud-native tools like AWS GuardDuty and Security Hub to preemptively identify and mitigate zero-day exploits, DDoS risks, and unauthorized access.
• Audits & Vulnerability Management: Direct routine security vulnerability assessments, strict patch management schedules, penetration tests, and compliance audits across tenant environments.
• Secure Disaster Recovery (DR): Ensure backup architectures are tightly secured and encrypted and coordinate regular WOG-aligned DR drills to ensure business continuity for critical national applications.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: ~15 years of experience in IT operations, with at least ~10 years in enterprise cloud environments.
• GovTech/Public Sector Exposure: Proven experience operating within the Government Commercial Cloud (GCC) environment, or a comprehensive understanding of Singapore public sector ICT governance.
• AWS Technical Depth: Expert architectural and operational knowledge of AWS services, DevOps pipelines, and infrastructure management.
• Compliance Proficiency: Deep practical familiarity with IM8 controls, MTCS, or equivalent high-compliance security frameworks.
• Tooling: Proficient with IaC deployment tools (Terraform, CloudFormation) and configuration management automation tools (Ansible, Chef, or Puppet).
• ITIL (Service Management)

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

About the Role

We are seeking an experienced Operational Risk Director to strengthen our risk management capability across our payments and card issuing business. This role is responsible for identifying, assessing, monitoring, and mitigating operational risks, ensuring regulatory compliance, and supporting sustainable business growth. You will work closely with cross-functional teams including Operations, Technology, Compliance and Product to embed a strong risk culture and robust control environment.

Key Responsibilities

Operational Risk Management

• Maintain the Operational Risk Management Framework (ORMF) aligned with MAS regulations and industry best practices
• Identify and assess operational risks across payment processing, card issuing lifecycle, and customer operations
• Maintain and enhance risk & control self-assessments (RCSA) and risk registers
• Define and monitor Key Risk Indicators (KRIs), ensuring timely escalation of risk events

Incident & Issue Management

• Manage operational risk incidents, including root cause analysis and remediation tracking
• Ensure proper documentation, reporting, and closure of issues
• Track loss events and support internal reporting and external regulatory obligations

Process & Control Improvements

• Review business processes and identify control gaps and improvement opportunities
• Drive implementation of controls and monitor effectiveness
• Collaborate with Product and Tech teams on new product launches, system changes, and risk assessments

Regulatory & Compliance Support

• Ensure adherence to Monetary Authority of Singapore (MAS) guidelines, including Technology Risk Management (TRM) and Outsourcing guidelines
• Support regulatory audits, internal audits, and thematic reviews
• Prepare risk-related reports for senior management and governance committees

Third-Party Risk Management

• Assess and monitor risks related to vendors, payment partners, and outsourced service providers
• Conduct due diligence, risk assessments, and ongoing monitoring

Risk Culture & Awareness

• Promote a strong risk-aware culture across the organization
• Conduct training sessions and provide guidance to business stakeholders

Requirements

Qualifications & Experience

• Bachelor’s degree in Finance, Business, Risk Management, or related discipline
• 5–10 years of experience in operational risk, preferably within payments, fintech, or banking/card issuing environments
• Strong knowledge of payments ecosystem (e.g., card schemes, acquiring, issuing, settlement processes)

Technical Skills

• Solid understanding of Operational Risk frameworks (RCSA, KRI, incident management)
• Familiarity with MAS regulations, especially TRM and Outsourcing guidelines
• Experience in process mapping, control design, and risk assessments
• Knowledge of fraud risk, cyber risk, and technology risk is advantageous

Soft Skills

• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication abilities
• Ability to work in a fast-paced, dynamic fintech environment
• Detail-oriented with a strong sense of accountability