Total 33 Others level Customer Service job vacancies in Mabalacat City

The Assistant Director of Marketing & Communications (AD M&C) supports the Director in planning, developing, and executing strategic marketing and communication initiatives to enhance brand awareness, drive business growth, and maintain a consistent brand voice across all channels. This role leads a team of marketing professionals and ensures campaigns are aligned with business objectives.

Key Responsibilities:

1. Strategic Marketing & Planning

• Assist in developing annual marketing and communication strategies.
• Analyze market trends, customer insights, and competitor activity to inform strategies.
• Collaborate with departments to align marketing plans with business goals.

2. Brand & Communications Management

• Ensure consistent brand messaging across all marketing materials and platforms.
• Oversee corporate communications, PR activities, and internal communications.
• Manage media relations and act as a liaison with external agencies.

3. Digital Marketing & Campaigns

• Oversee digital marketing initiatives including social media, website, and email campaigns.
• Track performance metrics, analyze ROI, and optimize campaigns accordingly.
• Lead content creation strategies for various platforms.

4. Team Leadership & Development

• Manage and mentor marketing and communications staff.
• Assign responsibilities, monitor progress, and ensure deadlines are met.
• Foster a creative and collaborative team environment.

5. Budget & Vendor Management

• Assist in preparing and managing marketing budgets.
• Coordinate with vendors, agencies, and partners to execute campaigns efficiently.
• Ensure cost-effectiveness and adherence to budget allocations.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Parking Allowance
• Free Duty Meals
• Birthday Leave

The Rooms Division Manager is responsible for overseeing the overall operations of the Front Office, Housekeeping, Guest Services, Concierge, and other Rooms Division functions. The role ensures exceptional guest experiences, operational efficiency, revenue optimization, and compliance with hotel standards while leading and developing the Rooms Division team.

Key Responsibilities

Operations Management

• Oversee the daily operations of the Front Office, Housekeeping, Concierge, Bell Service, and Guest Relations.
• Ensure smooth coordination between departments to deliver exceptional guest experiences.
• Monitor and maintain hotel service standards, policies, and procedures.
• Conduct regular inspections of guest rooms, public areas, and operational facilities.
• Resolve guest complaints and service recovery issues promptly and professionally.

Guest Experience

• Ensure high levels of guest satisfaction and loyalty.
• Monitor guest feedback, online reviews, and satisfaction scores.
• Implement action plans to improve service quality and guest experience.
• Maintain a visible presence in guest areas to engage with guests and support the team.

Revenue & Financial Management

• Collaborate with Revenue Management and Sales teams to maximize room revenue.
• Monitor room inventory, occupancy, ADR, RevPAR, and forecasting reports.
• Manage departmental budgets and control operational expenses.
• Identify opportunities to increase revenue and improve operational efficiency.

Housekeeping Management

• Ensure guest rooms and public areas meet cleanliness and brand standards.
• Monitor room readiness and coordinate closely with Front Office on room availability.
• Oversee inventory control and ordering of housekeeping supplies and equipment.
• Ensure proper maintenance reporting and follow-up.

Front Office Management

• Ensure efficient check-in, check-out, reservations, and guest service processes.
• Monitor room allocation and guest requests.
• Ensure compliance with cash handling and audit procedures.
• Review daily reports and operational performance metrics.

Leadership & Team Development

• Lead, coach, and develop Rooms Division employees.
• Conduct performance evaluations and provide regular feedback.
• Identify training needs and support employee development initiatives.
• Foster a positive and productive working environment.
• Ensure proper staffing levels and workforce planning.

Health, Safety & Compliance

• Ensure compliance with hotel policies, brand standards, and local regulations.
• Support emergency response procedures and crisis management plans.
• Maintain workplace safety standards and promote a safe working environment.
• Ensure compliance with security, fire, and health & safety requirements.

Administration & Reporting

• Prepare operational reports, forecasts, and departmental performance reviews.
• Analyze operational trends and recommend improvements.
• Participate in management meetings and strategic planning sessions.
• Monitor departmental KPIs and implement corrective actions when required.

Requirements

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, or related field.
• Minimum 5–8 years of hotel operations experience with at least 2–3 years in a managerial role.
• Strong knowledge of Front Office and Housekeeping operations.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Knowledge of hotel PMS systems and Microsoft Office applications.
• Ability to work flexible hours, including weekends and public holidays when required.

Key Performance Indicators (KPIs)

• Guest Satisfaction Scores (GSS)
• Online Reputation Scores
• Room Cleanliness and Quality Audit Scores
• Occupancy, ADR, and RevPAR Performance
• Front Office and Housekeeping Productivity
• Employee Engagement and Turnover Rates
• Budget and Cost Control Performance
• Compliance with Brand Standards and Audit Requirements

Perks & Benefits

• Nearby public transport
• Free Working Meals
• Car Parking Allowance OR Motorbike Allowance
• Official Phone will be provided
• Long Service Award
• IHG Friends and Family Rate Programe (Aligned with IHG Benefits)
• Birthday Leave
• Laundry
• Maternity / Paternity Leave
• Insurance and Health Care Plan

The Accounts Executive (F&B Cost Controller) is responsible for monitoring and controlling food and beverage costs, ensuring accurate inventory management, conducting cost analysis, and maintaining proper financial records. The role supports profitability by identifying cost-saving opportunities, ensuring compliance with company policies, and providing timely financial reports related to F&B operations.

Key Responsibilities

Cost Control & Analysis

• Monitor and control food and beverage costs to ensure alignment with budget and company targets.
• Conduct daily, weekly, and monthly cost analysis for all F&B outlets.
• Prepare food cost, beverage cost, and menu profitability reports.
• Analyze variances between actual and theoretical costs and investigate discrepancies.
• Recommend cost-saving initiatives and process improvements to management.

Inventory Management

• Conduct regular stock counts and inventory audits for food, beverage, and operating supplies.
• Reconcile physical inventory with system records and investigate variances.
• Monitor inventory turnover and stock movement.
• Ensure proper stock control procedures are followed by all F&B outlets and stores.
• Verify inventory adjustments, transfers, spoilage, breakage, and write-offs.

Purchasing & Receiving Control

• Review purchase orders, receiving records, and supplier invoices for accuracy.
• Ensure purchases comply with approved specifications and company policies.
• Verify prices against approved supplier quotations and contracts.
• Monitor market price fluctuations and report significant changes.

Financial Reporting

• Prepare monthly F&B cost reports and management summaries.
• Assist in month-end closing activities related to F&B operations.
• Generate reports on food cost percentage, beverage cost percentage, and consumption trends.
• Support budgeting and forecasting exercises for F&B departments.
• Maintain accurate documentation and filing of cost control records.

Operational Support

• Work closely with the Executive Chef, F&B Manager, Purchasing, Receiving, and Store departments.
• Review recipes, portion controls, and menu costing.
• Ensure standard recipes and pricing structures are updated and maintained.
• Participate in menu engineering and profitability analysis.

Compliance & Audit

• Ensure compliance with internal controls, financial policies, and hotel procedures.
• Support internal and external audit requirements.
• Maintain confidentiality of financial information and records.
• Ensure all documentation is complete and audit-ready.

Requirements

• Diploma or Bachelor's Degree in Accounting, Finance, Hospitality Management, or a related field.
• Minimum 2–4 years of experience in Cost Control, Finance, Accounting, or F&B Cost Management, preferably in the hospitality industry.
• Strong understanding of food and beverage operations and inventory management.
• Proficiency in Microsoft Excel and accounting/POS systems.
• Strong analytical, numerical, and problem-solving skills.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.

Key Performance Indicators (KPIs)

• Food Cost Percentage Achievement
• Beverage Cost Percentage Achievement
• Inventory Variance Accuracy
• Timeliness of Monthly Cost Reports
• Reduction in Cost Leakage and Wastage
• Stock Count Accuracy
• Compliance with Internal Controls and Audit Requirements
• Budget Adherence and Cost Savings Initiatives

• Insurance Plan
• Annual Leave
• Medical Leave
• Long Service Award
• Birthday Leave

Responsible for driving hotel revenue through proactive sales activities, account management, event coordination, and business development. The role focuses on identifying new business opportunities, maintaining strong client relationships, achieving revenue targets, and ensuring seamless execution of events and group bookings while delivering exceptional guest satisfaction.

Key Responsibilities

Sales & Business Development

• Generate new business opportunities through prospecting, networking, cold calling, and sales visits.
• Maintain and grow relationships with existing corporate, government, travel trade, and event clients.
• Develop and implement sales strategies to achieve departmental revenue targets.
• Conduct market research and competitor analysis to identify business opportunities.
• Prepare and present proposals, contracts, and rate agreements to clients.
• Participate in sales calls, site inspections, trade shows, and networking events.
• Negotiate rates and contract terms while maximizing hotel profitability.

Account Management

• Manage and maintain a portfolio of key accounts.
• Ensure regular client engagement and follow-up to secure repeat business.
• Monitor account production and develop action plans to increase revenue.
• Maintain accurate client records and sales activities in the hotel's CRM system.

Events & Group Coordination

• Handle inquiries for meetings, conferences, social events, and group bookings.
• Coordinate event requirements between clients and hotel operational departments.
• Conduct site inspections and pre-event meetings with clients.
• Prepare Banquet Event Orders (BEOs), contracts, and event documentation.
• Ensure all event details are communicated accurately and executed successfully.
• Follow up with clients after events to obtain feedback and future business opportunities.

Revenue Management

• Achieve monthly, quarterly, and annual sales targets.
• Monitor market trends and recommend pricing strategies.
• Maximize room, banquet, catering, and ancillary revenue opportunities.
• Prepare sales forecasts, pipeline reports, and business performance updates.

Administration & Reporting

• Maintain accurate sales records and documentation.
• Prepare weekly and monthly sales reports.
• Ensure compliance with company policies, procedures, and brand standards.
• Support budgeting and business planning activities.

Leadership & Team Support (Applicable for Senior Sales Manager / Director of Sales)

• Lead, coach, and mentor sales team members.
• Conduct performance reviews and support staff development.
• Assist in developing annual sales and marketing plans.
• Drive team performance to achieve departmental objectives.
• Collaborate with other department heads to ensure business success.

Requirements

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or related field.
• Minimum 1–8 years of experience in hotel sales, catering sales, events management, or related hospitality roles (depending on position level).
• Strong communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Proficient in Microsoft Office and hotel sales systems.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Results-oriented with a proven ability to achieve revenue targets.

Key Performance Indicators (KPIs)

• Achievement of sales and revenue targets.
• New business acquisition and account growth.
• Client retention and repeat business.
• Event conversion ratio.
• Guest and client satisfaction scores.
• Accuracy and timeliness of reporting and documentation.

• Annual Leave
• Birthday Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Marriage Leave
• Long Service Award
• Parking Allowance

TThe Assistant Human Resources Manager supports the Human Resources Manager in overseeing the daily HR operations and ensuring the effective implementation of HR policies, procedures, and initiatives. The role is responsible for coordinating recruitment, employee relations, training, payroll support, administration, and compliance while maintaining accurate HR records and providing administrative support to the department.

Key Responsibilities

Recruitment & Onboarding

• Coordinate and manage the end-to-end recruitment process, including job postings, candidate screening, interview scheduling, and reference checks.
• Prepare employment contracts, offer letters, and onboarding documents.
• Conduct orientation and onboarding programs for new employees.
• Maintain recruitment records and employee files.

Employee Relations

• Assist in handling employee inquiries, grievances, and disciplinary matters in accordance with company policies.
• Support employee engagement activities and welfare programs.
• Ensure effective communication between management and employees.

HR Administration

• Maintain and update employee records, databases, and HR documentation.
• Monitor employee confirmations, contract renewals, transfers, promotions, and resignations.
• Prepare HR reports, manpower statistics, and monthly HR metrics.
• Ensure proper filing and confidentiality of employee information.

Payroll & Benefits Administration

• Support payroll processing by ensuring timely submission of attendance, leave, and other payroll-related information.
• Administer employee benefits, insurance, and statutory requirements.
• Liaise with relevant government agencies regarding employment-related matters.

Training & Development

• Coordinate training programs, workshops, and employee development initiatives.
• Maintain training records and monitor training completion.
• Assist in identifying training needs and development opportunities.

Compliance & Policy Implementation

• Ensure compliance with labor laws, company policies, and regulatory requirements.
• Assist in developing, reviewing, and implementing HR policies and procedures.
• Support internal and external audits related to HR matters.

General HR Operations

• Support the HR Manager in achieving departmental goals and objectives.
• Coordinate HR projects and initiatives as assigned.
• Provide guidance and support to employees and department heads on HR-related matters.
• Perform any other duties assigned by management.

Requirements

• Bachelor's Degree or Diploma in Human Resources, Business Administration, or a related field.
• Minimum 3–5 years of experience in Human Resources, preferably in the hospitality industry.
• Knowledge of employment laws, payroll administration, and HR best practices.
• Strong communication, interpersonal, and organizational skills.
• Proficient in Microsoft Office applications and HR systems.
• Ability to handle confidential information with professionalism and discretion.
• This combined JD covers both the strategic support expected from an Assistant HR Manager and the operational/administrative responsibilities typically handled by an HR Coordinator.

• Birthday Leave
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Free duty meals

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – As the F&B Attendant, you’ll serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Your day-to-day:

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned

Accountability Key Metrics –

· Completion of daily operational tasks

What we need from you?

• Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

• Free Duty Meals
• Birthday Leave
• Overtime / Night Shift / Transportation Allowance
• Annual Leave
• Maternity / Paternity Leave

The Rooms Controller cum Guest Relations Executive is responsible for managing room inventory, monitoring reservations, and optimizing room allocation while delivering exceptional guest service. This role bridges operations and guest relations to ensure both efficient hotel performance and memorable guest experiences.

Key Responsibilities:

1. Rooms Control / Inventory Management

• Monitor room availability, reservations, and room status on a daily basis.
• Ensure optimal room allocation to maximize occupancy and revenue.
• Coordinate with housekeeping, front office, and reservations to maintain accurate room inventory.
• Prepare daily, weekly, and monthly rooms reports, including forecast and occupancy analysis.

2. Guest Relations

• Welcome and assist VIP and walk-in guests.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate special arrangements for guests (e.g., birthdays, anniversaries, VIP services).
• Maintain positive guest feedback and strive to exceed guest expectations.

3. Coordination & Communication

• Liaise with housekeeping, reservations, and concierge to ensure smooth operations.
• Communicate any room status changes, maintenance issues, or guest requests to relevant departments.
• Assist in training and guiding junior front office and guest relations staff.

4. Reporting & Analysis

• Maintain accurate daily room inventory and revenue reports.
• Provide insights on occupancy trends and suggest strategies to optimize room usage.
• Assist management in improving operational efficiency and guest satisfaction metrics.

Qualifications & Skills:

• Diploma or degree in Hospitality / Hotel Management or related field.
• Minimum 2–3 years experience in Front Office, Reservations, or Guest Relations.
• Excellent communication and interpersonal skills.
• Proficiency in PMS software (Opera) and MS Office.
• Ability to multi-task, prioritize, and work under pressure.
• Detail-oriented, organized, and guest-focused.

• Birthday Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Free Duty Meals

The Demi Chef / Commis Chef is responsible for assisting in the preparation, cooking, and presentation of food in accordance with hotel standards and recipes. The role supports the kitchen team in maintaining food quality, hygiene, and operational efficiency while ensuring a positive dining experience for guests.

Key Responsibilities

Food Preparation & Production

• Prepare, cook, and present food according to approved recipes and hotel standards.
• Assist in daily mise en place and food preparation activities.
• Ensure consistency in food quality, taste, portioning, and presentation.
• Support the kitchen team during breakfast, lunch, dinner, banquets, and special events.
• Assist in preparing ingredients, sauces, garnishes, and other menu items as required.
• Ensure all food items are prepared and served within established timelines.

Kitchen Operations

• Maintain cleanliness and organization of workstations, kitchen equipment, and storage areas.
• Ensure proper handling, storage, and labeling of food products.
• Monitor stock levels and inform supervisors of shortages or replenishment needs.
• Minimize food wastage and follow portion control guidelines.
• Assist in receiving and checking food deliveries when required.

Food Safety & Hygiene

• Adhere to food safety, hygiene, and sanitation standards at all times.
• Ensure compliance with HACCP, local health regulations, and hotel policies.
• Practice safe food handling procedures and proper temperature control.
• Maintain personal hygiene and professional appearance standards.

Teamwork & Communication

• Work closely with other kitchen team members to ensure smooth operations.
• Follow instructions from senior chefs and supervisors.
• Support colleagues during peak service periods and special events.
• Participate in training sessions and continuous learning opportunities.

Quality Control

• Ensure all dishes meet the hotel's quality standards before service.
• Report equipment malfunctions, safety hazards, or operational concerns to supervisors.
• Assist in maintaining kitchen standards and continuous improvement initiatives.

Requirements

• Certificate, Diploma, or relevant qualification in Culinary Arts, Hospitality, or related field is preferred.
• Previous kitchen experience in a hotel, restaurant, or catering environment is an advantage.
• Basic knowledge of food preparation, cooking techniques, and food safety standards.
• Ability to work in a fast-paced environment.
• Strong teamwork and communication skills.
• Willingness to work shifts, weekends, and public holidays.

Key Performance Indicators (KPIs)

• Food Quality and Consistency
• Compliance with Food Safety and Hygiene Standards
• Kitchen Cleanliness and Organization
• Food Wastage Control
• Timely Food Preparation and Service
• Teamwork and Operational Support
• Guest Satisfaction and Feedback
• Compliance with Standard Recipes and Portion Control

• Free Duty Meals
• Uniform
• Birthday Leave
• Annual Leave
• Sick Leave
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave

The Housekeeping Supervisor (Rooms) is responsible for supervising the daily housekeeping operations of guest rooms and assigned areas, ensuring cleanliness, maintenance, and presentation standards are consistently achieved. The role involves leading room attendants, conducting inspections, monitoring productivity, and ensuring a high level of guest satisfaction in accordance with hotel brand standards.

Key Responsibilities

Operations Management

• Supervise and coordinate the daily activities of Room Attendants and Housekeeping Attendants.
• Assign room cleaning schedules and work assignments based on occupancy levels and operational requirements.
• Ensure guest rooms, corridors, pantries, and assigned areas are cleaned and maintained according to hotel standards.
• Monitor room status and coordinate closely with Front Office regarding room availability and guest requests.
• Conduct daily briefings and communicate operational updates to the housekeeping team.

Room Inspection & Quality Control

• Inspect guest rooms and public areas to ensure cleanliness, maintenance, and presentation standards are met.
• Ensure VIP rooms, long-stay rooms, and special requests are prepared according to requirements.
• Identify and report maintenance issues and follow up on corrective actions.
• Monitor housekeeping productivity and quality standards.
• Ensure all guestrooms are ready for sale within established timelines.

Guest Service

• Respond promptly and professionally to guest requests and complaints.
• Coordinate with relevant departments to ensure guest needs are fulfilled.
• Support service recovery efforts and ensure guest satisfaction.
• Maintain a visible presence on guest floors to ensure service excellence.

Inventory & Asset Control

• Monitor housekeeping supplies, linen, guest amenities, and equipment usage.
• Conduct regular inventory checks and report shortages.
• Ensure proper handling, storage, and issuance of housekeeping supplies.
• Minimize wastage and control operational costs.

Team Leadership & Training

• Train, coach, and guide Room Attendants on housekeeping standards and procedures.
• Monitor employee performance and provide constructive feedback.
• Assist in onboarding and orientation of new housekeeping team members.
• Promote teamwork, discipline, and a positive work environment.

Health, Safety & Compliance

• Ensure compliance with hotel policies, housekeeping procedures, and brand standards.
• Adhere to workplace health and safety regulations.
• Ensure proper handling and storage of cleaning chemicals and equipment.
• Maintain high standards of hygiene, cleanliness, and safety throughout assigned areas.

Administration & Reporting

• Prepare daily room inspection reports and productivity reports.
• Monitor attendance, scheduling, and manpower deployment.
• Report maintenance defects, lost and found items, and operational concerns.
• Assist management with departmental reporting and audits.

Requirements

• Diploma, Certificate, or equivalent qualification in Hospitality Management or a related field is preferred.
• Minimum 2–3 years of housekeeping experience, preferably with supervisory experience in a hotel environment.
• Strong knowledge of housekeeping operations, cleaning procedures, and room inspection standards.
• Good leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Basic computer literacy and familiarity with hotel property management systems is an advantage.
• Willingness to work shifts, weekends, and public holidays.

Key Performance Indicators (KPIs)

• Guest Room Cleanliness Scores
• Housekeeping Quality Audit Results
• Guest Satisfaction Scores
• Room Readiness and Turnaround Time
• Productivity and Efficiency of Room Attendants
• Linen and Supply Cost Control
• Compliance with Brand Standards and Safety Procedures
• Employee Performance and Attendance

• Birthday Leave
• Free Duty Meals
• Uniform
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Annual Leave
• Medical Leave

The Engineering Technician (AC System) is responsible for the installation, maintenance, troubleshooting, and repair of air-conditioning, ventilation, and refrigeration systems throughout the hotel. The role ensures all HVAC equipment operates efficiently, safely, and in compliance with hotel standards to provide a comfortable environment for guests and employees.

Key Responsibilities

HVAC Operations & Maintenance

• Perform preventive and corrective maintenance on air-conditioning, ventilation, and refrigeration systems.
• Inspect, troubleshoot, diagnose, and repair HVAC equipment, including chillers, FCUs, AHUs, split units, package units, and ventilation systems.
• Monitor and maintain HVAC system performance to ensure optimal efficiency and guest comfort.
• Conduct routine inspections of mechanical rooms, plant rooms, and equipment areas.
• Ensure all maintenance activities are completed according to established schedules.

Repair & Troubleshooting

• Respond promptly to maintenance requests and HVAC-related breakdowns.
• Identify equipment faults and perform repairs in a timely manner.
• Replace defective components such as motors, thermostats, filters, compressors, belts, and control systems.
• Coordinate with external contractors when specialized repairs are required.
• Maintain records of repairs and maintenance activities.

Energy Management

• Monitor energy consumption and recommend initiatives to improve energy efficiency.
• Assist in maintaining optimal operating conditions of HVAC systems to reduce utility costs.
• Support sustainability and environmental programs related to energy conservation.

Safety & Compliance

• Ensure compliance with safety regulations, engineering procedures, and hotel policies.
• Follow lockout/tagout procedures and safe work practices when performing maintenance.
• Handle refrigerants, tools, and equipment safely and responsibly.
• Maintain a clean and safe work environment.
• Report any safety hazards or equipment defects immediately.

General Engineering Support

• Assist with general engineering and maintenance tasks as required.
• Support emergency repairs and operational requirements across hotel facilities.
• Participate in renovation, refurbishment, and project-related works when assigned.
• Provide technical support to other engineering team members.

Administration & Reporting

• Complete maintenance logs, work orders, and equipment records accurately.
• Update preventive maintenance schedules and service reports.
• Monitor spare parts inventory and report stock requirements.
• Ensure proper documentation of equipment performance and maintenance history.

Requirements

• Certificate, Diploma, or Technical Qualification in Air Conditioning, Refrigeration, Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum 1–3 years of experience in HVAC maintenance, preferably in a hotel, commercial building, or facilities environment.
• Strong knowledge of air-conditioning, refrigeration, ventilation, and mechanical systems.
• Ability to read technical manuals, schematics, and engineering drawings.
• Knowledge of preventive maintenance practices and troubleshooting techniques.
• Good communication and teamwork skills.
• Willingness to work shifts, weekends, public holidays, and on-call duties when required.

Key Performance Indicators (KPIs)

• Preventive Maintenance Completion Rate
• HVAC Equipment Uptime and Reliability
• Response Time to Maintenance Requests
• Energy Efficiency and Utility Cost Control
• Guest Satisfaction Related to Room Comfort
• Compliance with Safety and Engineering Standards
• Accuracy of Maintenance Records and Reports
• Reduction of Equipment Downtime and Repeat Repairs

• Annual Leave
• Free duty meals
• Birthday Leave
• Long Service Award
• Compassionate Leave
• Medical Insurance

Responsibilities:

• Develop and oversee control systems to prevent violations of legal guidelines and internal policies.
• Evaluate the efficiency of controls and improve them continuously.
• Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
• Draft, modify and implement company policies.
• Collaborate with corporate counsels and HR departments to monitor enforcement of standards and regulations.
• Assess the business's future ventures to identify possible compliance risks.
• Review the work of colleagues when necessary to identify compliance issues and provide advice or training.
• Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
• Prepare reports for senior management and external regulatory bodies as appropriate.

Requirements:

• Proven experience as compliance manager.
• In-depth knowledge of the industry's standards and regulations.
• Good knowledge of reporting procedures and record keeping.
• A business acumen partnered with a dedication to legality.
• Methodical and diligent with outstanding planning abilities.
• An analytical mind able to ‘see’ the complexities of procedures and regulations.
• Strong communication skills.
• Possess at least a Bachelor's Degree in law, finance, business administration or related field.
• Certified compliance professional is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Company trips
• Work visa sponsorship
• Dental insurance
• Disability benefits
• Paid training and development

職責：

• 制定並監督控制系統，以防止違反法律準則和內部政策。
• 評估控制措施的效率並不斷改善。
• 定期修訂程序、報告等，以發現潛在風險或不符合項。
• 起草、修改和實施公司政策。
• 與公司法律顧問和人力資源部門合作，監督標準和法規的執行。
• 評估企業未來的發展計劃，以識別潛在的合規風險。
• 必要時審查同事的工作，以發現合規問題並提供建議或培訓。
• 密切關注公司內外監管動態以及合規控制方面不斷發展的最佳實踐。
• 根據需要，為高階管理層和外部監管機構準備報告。

要求：

• 擁有豐富的合規經理經驗。
• 深入了解行業標準和法規。
• 具備良好的報告流程和記錄保存知識。
• 兼具商業頭腦和對法律的恪守。
• 做事有條不紊、勤奮努力，具備優秀的規劃能力。
• 具備能夠「看穿」程序和規章制度複雜性的分析思維。
• 較強的溝通能力。
• 擁有法律、金融、工商管理或相關領域的學士學位。
• 持有合規專業認證者優先考慮。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 中心位置
• 免費小吃/歡樂時光
• 公司旅行
• 工作簽證擔保
• 牙科保險
• 殘障津貼
• 有薪培訓和發展

Responsibilities:

• Develop and oversee control systems to prevent violations of legal guidelines and internal policies.
• Evaluate the efficiency of controls and improve them continuously.
• Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
• Draft, modify and implement company policies.
• Collaborate with corporate counsels and HR departments to monitor enforcement of standards and regulations.
• Assess the business's future ventures to identify possible compliance risks.
• Review the work of colleagues when necessary to identify compliance issues and provide advice or training.
• Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
• Prepare reports for senior management and external regulatory bodies as appropriate.

Requirements:

• Proven experience as compliance manager.
• In-depth knowledge of the industry's standards and regulations.
• Good knowledge of reporting procedures and record keeping.
• A business acumen partnered with a dedication to legality.
• Methodical and diligent with outstanding planning abilities.
• An analytical mind able to ‘see’ the complexities of procedures and regulations.
• Strong communication skills.
• Possess at least a Bachelor's Degree in law, finance, business administration or related field.
• Certified compliance professional is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Company trips
• Work visa sponsorship
• Dental insurance
• Disability benefits
• Paid training and development

職責：

• 制定並監督控制系統，以防止違反法律準則和內部政策。
• 評估控制措施的效率並不斷改善。
• 定期修訂程序、報告等，以發現潛在風險或不符合項。
• 起草、修改和實施公司政策。
• 與公司法律顧問和人力資源部門合作，監督標準和法規的執行。
• 評估企業未來的發展計劃，以識別潛在的合規風險。
• 必要時審查同事的工作，以發現合規問題並提供建議或培訓。
• 密切關注公司內外監管動態以及合規控制方面不斷發展的最佳實踐。
• 根據需要，為高階管理層和外部監管機構準備報告。

要求：

• 擁有豐富的合規經理經驗。
• 深入了解行業標準和法規。
• 具備良好的報告流程和記錄保存知識。
• 兼具商業頭腦和對法律的恪守。
• 做事有條不紊、勤奮努力，具備優秀的規劃能力。
• 具備能夠「看穿」程序和規章制度複雜性的分析思維。
• 較強的溝通能力。
• 擁有法律、金融、工商管理或相關領域的學士學位。
• 持有合規專業認證者優先考慮。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 中心位置
• 免費小吃/歡樂時光
• 公司旅行
• 工作簽證擔保
• 牙科保險
• 殘障津貼
• 有薪培訓和發展

Tanggungjawab:

• Membangun dan menyelia sistem kawalan bagi mencegah pelanggaran garis panduan perundangan dan dasar dalaman.
• Menilai kecekapan kawalan dan menambah baiknya secara berterusan.
• Semak semula prosedur, laporan dan sebagainya secara berkala untuk mengenal pasti risiko tersembunyi atau isu ketidakpatuhan.
• Menggubal, mengubah suai dan melaksanakan dasar syarikat.
• Bekerjasama dengan penasihat korporat dan jabatan HR untuk memantau penguatkuasaan piawaian dan peraturan.
• Menilai usaha niaga masa hadapan perniagaan untuk mengenal pasti kemungkinan risiko pematuhan.
• Menyemak kerja rakan sekerja apabila perlu untuk mengenal pasti isu pematuhan dan memberikan nasihat atau latihan.
• Sentiasa mengikuti perkembangan kawal selia di dalam atau di luar syarikat serta mengembangkan amalan terbaik dalam kawalan pematuhan.
• Menyediakan laporan untuk pihak pengurusan kanan dan badan kawal selia luaran mengikut kesesuaian.

Keperluan:

• Pengalaman terbukti sebagai pengurus pematuhan.
• Pengetahuan mendalam tentang piawaian dan peraturan industri.
• Pengetahuan yang baik tentang prosedur pelaporan dan penyimpanan rekod.
• Ketajaman perniagaan bekerjasama dengan dedikasi terhadap perundangan.
• Bersistem dan tekun dengan kebolehan merancang yang cemerlang.
• Minda analitikal yang mampu 'melihat' kerumitan prosedur dan peraturan.
• Kemahiran komunikasi yang kuat.
• Mempunyai sekurang-kurangnya Ijazah Sarjana Muda dalam bidang undang-undang, kewangan, pentadbiran perniagaan atau bidang berkaitan.
• Profesional pematuhan yang diperakui adalah satu kelebihan.

Faedah & Kebaikan

• Komisen dan bonus
• Elaun (upah perjalanan, pengangkutan, dll.)
• Pengangkutan awam berdekatan
• Lokasi pusat
• Snek percuma / Waktu gembira
• Perjalanan syarikat
• Penajaan visa kerja
• Insurans pergigian
• Faedah hilang upaya
• Latihan dan pembangunan berbayar