Total 953 sales support specialist job vacancies in Customer Service category

Job Requirements:

Education

• Bachelor's degree in Business Administration, Engineering, IT, Marketing, or a related field.
• A master's degree is an advantage.

Experience

• 5–8 years of experience in after-sales service, customer service, or service operations.
• At least 3-5 years in a managerial or supervisory role.

Skills

• Strong leadership and team management skills.
• Excellent customer service and relationship management.
• Strong problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Negotiation and conflict resolution skills.
• Good analytical and reporting capabilities.
• Budget planning and cost management.
• Proficiency in Microsoft Office and ERP/CRM systems (e.g., SAP, Oracle, Salesforce).
• Ability to work under pressure and manage multiple priorities.

Key Competencies

• Customer-focused mindset
• Leadership
• Strategic thinking
• Results-oriented
• Time management
• Process improvement
• Attention to detail
• Adaptability
• Collaboration
• Accountability

Key Performance Indicators (KPIs)

• Customer Satisfaction Score (CSAT)
• Customer retention rate
• Service response time
• First-time fix rate
• Warranty claim turnaround time
• Service revenue growth
• Complaint resolution time
• Team productivity
• Service cost efficiency

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

主要職責

客戶服務管理

• 領導和管理售後支援團隊，提供優質的客戶服務。
• 處理升級的客戶投訴，並確保及時解決。
• 監測客戶滿意度並實施改善措施。
• 建立長期的客戶關係，以提高客戶忠誠度和留存率。

服務營運

• 監督維修、保養、保固和退貨（RMA）流程。
• 確保服務請求在約定的服務等級協定（SLA）範圍內完成。
• 制定和改善售後服務政策、流程和工作流程。
• 監控服務週轉時間（TAT）和生產效率。

保固和技術支援

• 管理保固索賠
• 與技術支援團隊協調進行產品故障排除和維修。
• 分析反覆出現的技術問題並提出糾正措施建議。

零售店支持

• 為零售據點提供售後服務流程和客戶問題解決方案支援。
• 與門市經理協調，確保服務標準的一致性。
• 監控多家零售網點的服務績效。
• 確保服務櫃檯人員配備充足，設備齊全。

庫存和備件管理

• 管理備件庫存，確保供應充足。
• 與採購部門和供應商協調庫存補貨事宜。
• 在保持服務效率的同時，最大限度地減少過時庫存。

跨職能協作

• 與銷售、零售營運、物流、採購和技術團隊緊密合作。
• 必要時協調產品召回和服務活動。
• 將客戶回饋提供給產品管理和供應商，以提高產品品質。

福利待遇

• 津貼（旅費、交通費等）
• 個人發展機會
• 有薪培訓和發展

JOB SCOPE:

• Reply to daily sales orders and enquiries from customers via email and WhatsApp

• Attend to walk-in customers in Showroom

• Communicate sales information to customers via chats and emails broadcast

• Participation in trade shows, events and sales road shows

• Assist sales and marketing team as required

OBJECTIVES:

• Provide professional support for best customer experience and satisfaction

• Improve brand awareness in market place

• Be a team player in Sales and Marketing Team to achieve greater sales revenue

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Company trips and meals
• Personal leave (Annual Leave entitlement)
• Personal development opportunities
• In-house training and development on Aromatherapy
• Free products up to RM500 value per annum
• Additional products purchase at special Staff Rate

Qualification and requirements :

• Qualification (Diploma or Degree) in Business studies/Economics/Sales or a related field. Fresh graduates are also encouraged to apply.
• At least 1 - 2 years of related working experience in after sales/customer service/business development would be an asset.
• Must have excellent communication, interpersonal and organisational skills.
• Ability to build strong client relationships and ensure high levels of customer satisfaction.
• Must be able to communicate and co-ordinate well with the team and other related Departments in order to provide efficient service and support to clients.
• Must be organised and proficient in handling administrative and logistics duties relating to receiving and delivery of the Company’s products.
• Proficient in Microsoft applications (Word, Excel, Powerpoint, Outlook).
• Language proficiency (English, Bahasa Malaysia and any other language).
• Must have a valid driving license and must be willing to travel frequently on work assignments as required.

Job responsibilities :

• Responsible for handling all administrative tasks and logistics relating to instrument calibration, service and repair, service contract, system maintenance and others.
• Need to work closely with the Engineering Lab team on after sales service and support.
• Follow up diligently with clients on instrument/product pick-ups and delivery for service and calibration.
• Responds to complaints and enquiries, evaluates and analyses problems and gives cost effective feedback and solutions.
• Arranges logistics for pick-ups and delivery.
• Records, update and compiles weekly work progress reports on instrument servicing.
• Handles customer satisfaction surveys.
• Any other related duties outside the scope outlined.
• If you are passionate and committed in your chosen field of work, and are seeking a new challenge in your career, write in to us at Lighthouse Worldwide Solutions Malaysia.

We provide :

• Good training opportunities and exposure locally and abroad.
• Competitive remuneration package, benefits and incentives, inclusive of attractive commission.
• Exciting company trips locally and abroad.
• Open and collaborative work culture with a strong focus on quality and customer satisfaction.

Perks & Benefits

• EPF
• Socso
• EIS

資格和要求：

• 持有商業研究/經濟學/銷售或相關領域的文憑或學位。我們也歡迎應屆畢業生申請。
• 具備1-2年售後/客戶服務/業務拓展相關工作經驗者優先考慮。
• 必須具備優秀的溝通能力、人際溝通能力和組織能力。
• 能夠建立牢固的客戶關係並確保客戶高度滿意。
• 必須能夠與團隊和其他相關部門進行良好的溝通和協調，以便為客戶提供高效的服務和支援。
• 必須具備良好的組織能力和熟練的物流管理技能，能夠勝任公司產品收出貨的相關行政和物流工作。
• 精通微軟辦公室軟體（Word、Excel、PowerPoint、Outlook）。
• 語言能力（英語、馬來語和任何其他語言）。
• 必須持有有效的駕駛執照，並且願意根據工作需求經常出差。

工作職責：

• 負責處理與儀器校準、維修、服務合約、系統維護等相關的全部行政任務和後勤工作。
• 需要與工程實驗室團隊緊密合作，提供售後服務與支援。
• 認真跟進客戶對儀器/產品的取送情況，以便進行維修和校準。
• 回應投訴和諮詢，評估和分析問題，並提供具有成本效益的回饋和解決方案。
• 安排取貨和送貨的物流事宜。
• 記錄、更新並彙總儀器維修的每週工作進度報告。
• 負責客戶滿意度調查。
• 除上述範圍外，其他任何相關職責。
• 如果您對所選的工作領域充滿熱情和投入，並且正在尋求職業生涯中的新挑戰，請聯絡 Lighthouse Worldwide Solutions Malaysia。

我們提供：

• 良好的培訓機會和國內外歷練機會。
• 具競爭力的薪酬方案、福利和激勵措施，包括優厚的佣金。
• 精彩的公司旅行，涵蓋國內和國外。
• 開放協作的工作文化，高度重視品質與顧客滿意度。

福利待遇

• 僱員公積金
• 社會保險機構
• 環境影響評價

職責

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 及時、準確、有效地解決所有客戶相關問題。

• 有效率、專業地處理客戶的來電和去電諮詢。

• 透過優質的服務和及時的後續跟進，確保客戶高度滿意。

• 保持專業和積極的態度，並始終遵守公司的客戶服務標準。

• 管理來自各種平台的大量來電、聊天和訊息。

• 透過在規定的時間內確定解決方案並確保適當的後續跟進，來處理和解決客戶投訴。

• 準確記錄客戶互動情況，處理交易，並追蹤日常問題或請求。

• 始終遵守內部溝通協議、準則和公司政策。

• 能夠加班

• 能夠與包括管理階層、客戶和同事在內的各級人員進行溝通

要求

• 至少達到SPM（馬來西亞教育文憑）水準。

• 擁有客戶服務或相關領域（電話銷售、帳單處理、客戶聯絡）的工作經驗者優先考慮，但並非必要條件。

• 歡迎應屆畢業生申請。

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 具備透過線上平台（聊天、電子郵件、即時通訊應用程式等）進行有效溝通的能力。

• 具備基本的電腦操作知識（Microsoft Excel/Word）。

• 良好的溝通和人際交往能力。

• 能夠同時處理多項任務，合理安排工作優先級，並有效管理時間。

好處

• KWSP 與 SOCSO
• 年假
• 病假
• 獎金
• 提供的培訓
• 年度增量
• 職涯發展機會

Responsibilities

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Deliver prompt, accurate, and effective solutions to all customer-related issues.

• Handle inbound and outbound customer inquiries efficiently and professionally.

• Ensure a high level of customer satisfaction through excellent service and timely follow-up.

• Maintain a professional and positive approach, consistently aligning with the company’s customer service standards.

• Manage a high volume of incoming calls, chats, and messages across various platforms.

• Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up.

• Accurately document customer interactions, process transactions, and track daily issues or requests.

• Adhere to internal communication protocols, guidelines, and company policies at all times.

• Able to work extra hours

• Able to communicate with all level from Management, client, co-workers

Requirements

• Achieve at least SPM education.

• Previous working experience in customer service, or customer service related fields ( Telemarketing, Billing, Customer Liaison ) is an added advantage, but not essential

• Fresh graduates are encouraged to apply.

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Possess strong communication skills through online platforms (chat, email, messaging apps, ).

• Knowledge in handling basic computer (Microsoft Excel/Word ).

• Good communication and interpersonal skills.

• Ability to multi-task, prioritize work, and manage time effectively

Benefits

• KWSP and SOCSO
• Annual leave
• Sick leave
• Bonus
• Training provided
• Yearly Increments
• Career Progression opportunities

職責：

• 透過電話、電子郵件和其他溝通管道，及時、專業地回覆客戶諮詢。
• 協助客戶預訂和追蹤貨物運輸
• 與內部團隊和外部合作夥伴協調，確保貨物及時交付。
• 及時有效解決客戶問題和疑慮
• 準確記錄客戶互動和交易狀況

要求：

• 學士學位或同等學歷
• 具備客戶服務經驗，最好是在物流或運輸業。
• 較強的溝通及人際溝通能力
• 優秀的問題解決能力與注重細節
• 能夠在快節奏、團隊協作的環境中高效工作。

申請連結：https://jobs.persolmalaysia.com/detail/34724?apply_id=34724&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：junie.wong@persolapac.com

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Job Overview

We are a dynamic trading company based in Singapore. Our IT team is essential in managing infrastructure, ensuring smooth system operations, and implementing solutions to support business needs. We are seeking a Senior IT Support Specialist to help maintain the efficiency of our IT systems and support day-to-day technical operations.

Responsibilities and Duties

Global Office IT Support

• Provide senior-level IT support for global offices, ensuring efficient and smooth IT operations across all locations.
• Troubleshoot and resolve complex hardware, software, and network issues, minimising downtime and disruptions.
• Oversee the provisioning, configuration, and lifecycle maintenance of IT equipment across office environments.

System Administration & User Management

• Administer user accounts, permissions, and Microsoft 365 services, ensuring seamless access and collaboration tools for all employees.
• Manage IT onboarding and offboarding procedures, providing efficient setups and deactivation of access.
• Maintain and update an accurate inventory of IT assets across global office locations.

Escalation & Leadership

• Act as the primary escalation point for complex IT-related issues, ensuring quick resolution for regional teams.
• Develop and implement IT support standards, documentation, and best practices across regions.

Project Management & Infrastructure Support

• Lead and support infrastructure projects, including office expansions, system upgrades, and global IT rollouts.
• Collaborate with external vendors to ensure consistent and high-quality service delivery.

System Monitoring & Performance

• Monitor IT systems’ performance and reliability, identifying opportunities for improvement and optimisation.
• Contribute to ongoing digitalisation efforts, enhancing system capabilities and efficiency.

Qualifications

• Education: Degree or Diploma in IT, Computer Science, or a related field.
• Experience: 5+ years of IT support experience, with at least 2 years in a senior or regional role.
• Skills: Strong communication skills, with the ability to support cross-cultural and cross-regional teams.
• Highly organised, self-driven, and capable of managing IT operations across multiple time zones.
• Open to providing 24/7 IT support as required.

The Services required are set out as follows:

1. Student Support

• Be part of the school's counselling team to provide one-to-one

counselling and coaching support for students' social, emotional

and mental well-being

• Support the school's student management and counselling team

in strengthening restorative practices and student support

• Conduct group and individual intervention programmes for

students with additional needs in targeted support areas,

including learning motivation and engagement, cyber wellness,

peer relationships and social skills, and emotional regulation and

behaviour across relevant primary levels as directed by the

school

2. Staff Engagement and Professional Development

• Conduct sharing sessions for teachers on student well-being

topics as part of the school's ongoing professional learning during

term period and/or school holidays.

• Support programme development and teacher engagement

aligned to the school's Character and Citizenship Education

(CCE) and Education and Career Guidance (ECG) curriculum

and initiatives

• Provide case consultation with teachers to better support

identified students with additional needs

3. Stakeholder and Parent Engagement

• Support the school's well-being and counselling team in case

consultation with relevant external agencies and social service

organisations

• Provide counselling consultation for identified parents as required

• Support the school's parent engagement efforts, including talks

and workshops as directed by the school during term period

and/or school holidays

4. Engagement Disposition and Professional Conduct

The Personnel should demonstrate a warm, approachable, and non-

judgmental disposition when working with students, with the ability to

build trust and rapport while maintaining professional boundaries.

Cultural sensitivity and an awareness of the school environment are

important, as is a collaborative working style with teachers, school

counsellors, and student management staff. The Personnel is expected

to uphold confidentiality, ethical standards, and professional conduct in

all interactions with students, staff, and external agencies.

5. Values & Professional Ethics

The Personnel should be aligned with a strengths-based and student-

centered approach to well-being support, with a genuine belief in every

student's capacity for growth and development. The Personnel should

demonstrate empathy, compassion, and professional maturity in all

aspects of their work, alongside reliability, integrity, and respect for

student dignity.

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Overview / Brief 

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally. 

As a Trade Support Analyst for the Cotton Platform, you will be a part of the Global SBS Commercial Service Line Team. Reporting to SBS Commodity Management Operation Manager, this rôle is responsible for providing operational support for the Domestic & International Supply Chain in various scopes including contract management, master data management, commercial invoicing, cash management, stock data reconciliation & declaration, and client service management. This rôle needs to provide support to the Cotton Platform for various markets, mainly Australia, and other important markets (China, etc).  

Main Responsibilities: 

Contract Management: 

• Perform daily trade capture and system entry  

• Perform daily trade confirmation, monitoring, and reconciliation (completeness/coherence check) 

• Perform daily contract document reception/issuing, monitoring, and signature 

• Issue contracts after trades are validated and verify accuracy between contracts issued/received in database; recognize discrepancies and communicate with the trading desk  

• Perform daily price fixation and input in the Front Office System 

• Perform daily price fixation note management 

• Conduct regular contract updates in the Front Office System 

Invoicing and Cash Management: 

• Handle the daily goods’ invoices issuance  

• Handle the daily booking for the secondary costs’ invoices  

• Handle the daily payment request issuance 

• Handle the daily cash collection monitoring by ensuring timely payment of the goods, based on the customers’ orders and forecast, safety stock levels (per customer and/or product) 

• Monitor the daily cash collection monitoring, including checking the invoices (matched or not), reporting cash (received or not) 

• Update the data in the Front Office System 

Stock Data Management: 

• Handle the stock insurance declaration 

• Upload the daily/weekly warehouse report in the Front Office System 

• Perform stock reconciliation against warehouse receipts 

• Maintain/Match cotton batch attributes in Cotton Receiving System (CRS) 

• Maintain and update the specific data delivery in the system, ensuring accuracy of delivery details and preferences 

• Manage individual requirements and order history records 

Client Service Management: 

• Act as the key point of contact on any of the Client’s orders, ensuring proactive and professional communication 

• Manage administrative counterparty requests such as payment status, contracts & invoices documents, account statements reconciliation, etc  

• Address clients’ inquiries and provide order status updates, shipping details, and documentation support 

• Record clients’ claims/complaints and provide feedback after identifying resolution 

• Build and maintain strong relationships with customers, ensuring high standards and satisfaction levels 

Export documents Management  

• Export documents preparation and issuance  

• Export documents checking and validation 

• Export documents Dispatch, status update and filling  

Experiences: 

• At least 3-5 years of relevant working experiences in customer service, order management, supply chain or logistics in a B2B working environment  

• Highly proficient with Microsoft Excel 

• Experience in systems (SAP, trading systems, payment system, etc) is a plus 

• Ability to work in a fast-paced environment and handle a huge volume of requests 

• Ability to prioritize multiple tasks, meet deadlines and propose solutions 

• Ability to work independently and commit OT when required 

• With a financial background are preferred 

Other Soft-skills: 

• Good business acumen and commercial awareness  

• Strong analytical skills with a keen eye for details  

• Independent self-starter who takes initiative, and has a proactive attitude toward problems and issues 

• Good communication and interpersonal skills 

• Deliver high performance under tight deadline in a high-pressure environment   

Languages:  

• English (Fluent) 

• Mandarin (Fluent) 

• Additional language in ASEAN is an added advantage 

Academics: 

• Degree in Business/Accounting/Supply Chain/Logistics or related field of study 

Diversity & Inclusion 

LDC is driven by a set of shared values and high ethical standards 

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background. 
 

Sustainability 

Sustainable value is at the heart of our purpose as a company 

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us. 

Job Description

• Industry/ Organization Type: Retail Advertising Service Provider
• Position Title: Customer Service Executive
• Working Location: Potong Pasir
• Working Hours: 5 Days, Monday - Friday (9am - 6pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Respond to client enquiries via phone and email in a prompt and professional manner.
• Prepare and process sales-related documentation, including quotations, sales orders, purchase orders, and delivery orders accurately and efficiently.
• Provide administrative assistance to the Sales Team, including reviewing visuals, floor plans, and preparing installation reports.
• Coordinate order processing activities and liaise with the logistics team to ensure timely delivery and installation arrangements.
• Support additional assignments and ad-hoc tasks as required to facilitate smooth business operations.

APPLY NOW!!!

• Minimum GCE “N” / “O” Level qualification.
• 1–2 years of relevant administrative or customer service experience preferred.
• Well-organized, detail-oriented, and able to manage multiple tasks effectively.
• Proficient in Microsoft Excel and Word.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82665 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Provide excellent customer service to guests
• Familiarise with menu, promotions, seasonal items and membership programme
• Set up tables for daily operations
• Take food and beverage orders using the ordering system
• Serve food and beverages to the tables
• Prepare sufficient condiments
• Portion food according to the dishes served
• Oversee multiple stations and recommend improvements to Manager where appropriate
• Conduct daily check to ensure proper working condition of equipment
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Organise and oversee events according to customers’ request
• Plan and manage the roster, time off, hand-punch records and updating of e-attendance
• Ensure restaurant is adequately staffed during shift and notify Restaurant Manager of any manpower shortage
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Assist with all restaurant administrative duties
• Any other jobs or duties assigned by the Manager from time to time.

Job purpose

To monitor and maintain the networks, application software and hardware systems in the company; providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs.

Duties and responsibilities

Providing first-level helpdesk and end-user support.

·               Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners.

·               Monitoring and maintaining computer systems and network infrastructure from end to end – patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc.

·               Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

·               Repairing equipment and replacing parts as required.

·               Managing backup jobs.

·               Providing support, including procedural documentation and relevant reports

·               Supporting the roll-out of new software and hardware.

·               Maintaining records of software licenses.

·               Managing IT Assets, inventory and other IT supplies.

·               Source and co-ordinate with vendors for procurement, maintenance and support issues.

·               Testing and evaluating new technology.

Requirements

·               Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.

·               Required technical troubleshooting skills for Windows 10, 11.

·               Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.

·               Support for handheld smartphones and tablets.

·               Monitor and ensures compliance with company’s IT Security policies.

·               Patch management.

·               Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills.

·               Willingness to take ownership of task and express interests in learning new technologies and systems.

·               Basic knowledge of cybersecurity will be an added advantage.

·               Knowledge in use of AI tools would be an advantage.

·               Fresh graduates are welcomed to apply

Working conditions

·       5.25-day work week