Total 174 Others sales representative job vacancies in Customer Service category

Job Requirements:

Education

• Bachelor's degree in Business Administration, Engineering, IT, Marketing, or a related field.
• A master's degree is an advantage.

Experience

• 5–8 years of experience in after-sales service, customer service, or service operations.
• At least 3-5 years in a managerial or supervisory role.

Skills

• Strong leadership and team management skills.
• Excellent customer service and relationship management.
• Strong problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Negotiation and conflict resolution skills.
• Good analytical and reporting capabilities.
• Budget planning and cost management.
• Proficiency in Microsoft Office and ERP/CRM systems (e.g., SAP, Oracle, Salesforce).
• Ability to work under pressure and manage multiple priorities.

Key Competencies

• Customer-focused mindset
• Leadership
• Strategic thinking
• Results-oriented
• Time management
• Process improvement
• Attention to detail
• Adaptability
• Collaboration
• Accountability

Key Performance Indicators (KPIs)

• Customer Satisfaction Score (CSAT)
• Customer retention rate
• Service response time
• First-time fix rate
• Warranty claim turnaround time
• Service revenue growth
• Complaint resolution time
• Team productivity
• Service cost efficiency

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

主要職責

客戶服務管理

• 領導和管理售後支援團隊，提供優質的客戶服務。
• 處理升級的客戶投訴，並確保及時解決。
• 監測客戶滿意度並實施改善措施。
• 建立長期的客戶關係，以提高客戶忠誠度和留存率。

服務營運

• 監督維修、保養、保固和退貨（RMA）流程。
• 確保服務請求在約定的服務等級協定（SLA）範圍內完成。
• 制定和改善售後服務政策、流程和工作流程。
• 監控服務週轉時間（TAT）和生產效率。

保固和技術支援

• 管理保固索賠
• 與技術支援團隊協調進行產品故障排除和維修。
• 分析反覆出現的技術問題並提出糾正措施建議。

零售店支持

• 為零售據點提供售後服務流程和客戶問題解決方案支援。
• 與門市經理協調，確保服務標準的一致性。
• 監控多家零售網點的服務績效。
• 確保服務櫃檯人員配備充足，設備齊全。

庫存和備件管理

• 管理備件庫存，確保供應充足。
• 與採購部門和供應商協調庫存補貨事宜。
• 在保持服務效率的同時，最大限度地減少過時庫存。

跨職能協作

• 與銷售、零售營運、物流、採購和技術團隊緊密合作。
• 必要時協調產品召回和服務活動。
• 將客戶回饋提供給產品管理和供應商，以提高產品品質。

福利待遇

• 津貼（旅費、交通費等）
• 個人發展機會
• 有薪培訓和發展

Qualification and requirements :

• Qualification (Diploma or Degree) in Business studies/Economics/Sales or a related field. Fresh graduates are also encouraged to apply.
• At least 1 - 2 years of related working experience in after sales/customer service/business development would be an asset.
• Must have excellent communication, interpersonal and organisational skills.
• Ability to build strong client relationships and ensure high levels of customer satisfaction.
• Must be able to communicate and co-ordinate well with the team and other related Departments in order to provide efficient service and support to clients.
• Must be organised and proficient in handling administrative and logistics duties relating to receiving and delivery of the Company’s products.
• Proficient in Microsoft applications (Word, Excel, Powerpoint, Outlook).
• Language proficiency (English, Bahasa Malaysia and any other language).
• Must have a valid driving license and must be willing to travel frequently on work assignments as required.

Job responsibilities :

• Responsible for handling all administrative tasks and logistics relating to instrument calibration, service and repair, service contract, system maintenance and others.
• Need to work closely with the Engineering Lab team on after sales service and support.
• Follow up diligently with clients on instrument/product pick-ups and delivery for service and calibration.
• Responds to complaints and enquiries, evaluates and analyses problems and gives cost effective feedback and solutions.
• Arranges logistics for pick-ups and delivery.
• Records, update and compiles weekly work progress reports on instrument servicing.
• Handles customer satisfaction surveys.
• Any other related duties outside the scope outlined.
• If you are passionate and committed in your chosen field of work, and are seeking a new challenge in your career, write in to us at Lighthouse Worldwide Solutions Malaysia.

We provide :

• Good training opportunities and exposure locally and abroad.
• Competitive remuneration package, benefits and incentives, inclusive of attractive commission.
• Exciting company trips locally and abroad.
• Open and collaborative work culture with a strong focus on quality and customer satisfaction.

Perks & Benefits

• EPF
• Socso
• EIS

資格和要求：

• 持有商業研究/經濟學/銷售或相關領域的文憑或學位。我們也歡迎應屆畢業生申請。
• 具備1-2年售後/客戶服務/業務拓展相關工作經驗者優先考慮。
• 必須具備優秀的溝通能力、人際溝通能力和組織能力。
• 能夠建立牢固的客戶關係並確保客戶高度滿意。
• 必須能夠與團隊和其他相關部門進行良好的溝通和協調，以便為客戶提供高效的服務和支援。
• 必須具備良好的組織能力和熟練的物流管理技能，能夠勝任公司產品收出貨的相關行政和物流工作。
• 精通微軟辦公室軟體（Word、Excel、PowerPoint、Outlook）。
• 語言能力（英語、馬來語和任何其他語言）。
• 必須持有有效的駕駛執照，並且願意根據工作需求經常出差。

工作職責：

• 負責處理與儀器校準、維修、服務合約、系統維護等相關的全部行政任務和後勤工作。
• 需要與工程實驗室團隊緊密合作，提供售後服務與支援。
• 認真跟進客戶對儀器/產品的取送情況，以便進行維修和校準。
• 回應投訴和諮詢，評估和分析問題，並提供具有成本效益的回饋和解決方案。
• 安排取貨和送貨的物流事宜。
• 記錄、更新並彙總儀器維修的每週工作進度報告。
• 負責客戶滿意度調查。
• 除上述範圍外，其他任何相關職責。
• 如果您對所選的工作領域充滿熱情和投入，並且正在尋求職業生涯中的新挑戰，請聯絡 Lighthouse Worldwide Solutions Malaysia。

我們提供：

• 良好的培訓機會和國內外歷練機會。
• 具競爭力的薪酬方案、福利和激勵措施，包括優厚的佣金。
• 精彩的公司旅行，涵蓋國內和國外。
• 開放協作的工作文化，高度重視品質與顧客滿意度。

福利待遇

• 僱員公積金
• 社會保險機構
• 環境影響評價

Join our Customer Service Team and grow your career with us!

As part of the team, you will:

• Communicate with clients to understand their needs and provide suitable support.
• Provide clear and accurate information to assist clients professionally.
• Build good relationships with clients through follow-ups and communication.
• Handle basic documentation and administrative tasks accurately.
• Work closely with team members and participate in training sessions to improve your skills.
• Stay updated with company products, services, and latest information.

What We’re Looking For

• Fresh graduates are encouraged to apply — no experience needed.
• Positive attitude and willingness to learn.
• Able to work independently and as part of a team.
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Good communication and responsibility at work.
• Able to communicate in basic Chinese, Malay, and English
• Candidates who are eager to grow and build a long-term career.

Perks & Benefits

• Personal leave
• EPF & SOCSO
• Personal development opportunities
• Training and guidance provided

Role Purposes

Handling enquiries from Instapay consumers in non-shift pattern at Instapay Customer Service Centre regarding Instapay’s technology platforms. Responsible for building rapport and relationship with the customers in professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.

Job Description

• To ensure customer’s request, enquires and complaints are attended and responded in a timely manner, and to provide first call resolution.
• To handle calls, complaints and enquiries efficiently, courteously and professionally.
• To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
• Ability to provide good customer service experience to all external & Internal customers through exceeding the monthly call coaching score of 80% and above
• Complying with Instapay’s Core of Standard behaviour

Requirements

• Basic understanding of technology and processes related to Mobile App in Financial domain.
• Possess Bachelor’s Degree. Post Graduate Diploma or Professional Degree in any field will be an added advantage.
• Any experience of working in call centre or customer service environment will be an added advantage
• Must speak Malay fluently
• Reasonable command in written and spoken English
• Customer-oriented with good interpersonal and communication skills
• Strong and proven problem-solving skills.

No. of Position: 2 (Team Leader -1, CSR - 1)

Job Type: Contract

Contract length: 12 months

Work Location: In person

Language: Malay (Required)

Perks & Benefits

Nearby public transport

Central location

Free snacks / Happy hours

Regular team activities

Medical insurance

Personal development opportunities

Dental insurance

Paid training and development

角色目標

在Instapay客戶服務中心，以非輪班制處理Instapay用戶關於Instapay技術平台的諮詢。負責以專業的態度與客戶建立良好關係。主動跟進客戶問題，或引導客戶聯繫相關部門尋求解決方案。

職位描述

• 為確保客戶的請求、諮詢和投訴得到及時處理和回應，並提供首次通話解決方案。
• 有效率、有禮貌、專業地處理來電、投訴和諮詢。
• 成為良好合作和團隊環境的一份子並做出貢獻，支援其他同事為 Instapay 客戶提供優質的客戶服務。
• 能夠透過每月電話輔導得分達到 80% 及以上，為所有外部和內部客戶提供良好的客戶服務體驗。
• 遵守 Instapay 的核心標準行為準則

要求

• 對金融領域行動應用相關的技術和流程有基本的了解。
• 擁有學士學位。擁有任何領域的碩士或以上學歷（研究生文憑或專業學位）者優先考慮。
• 任何在呼叫中心或客戶服務環境中的工作經驗都將是加分項。
• 必須能說一口流利的馬來語
• 具備良好的英語書面和口語能力
• 以客戶為中心，具備良好的人際溝通與溝通能力
• 具備強大的問題解決能力。

職位數：2（團隊負責人 - 1，客服代表 - 1）

工作類型：合約工

合約期限：12個月

工作地點：現場辦公

語言：馬來語（必填）

福利待遇

附近公共交通

中心位置

免費小吃/歡樂時光

定期團隊活動

醫療保險

個人發展機會

牙科保險

有薪培訓和發展

加入我們的客戶服務團隊，與我們共同發展您的職業生涯！

作為團隊的一員，你將：

• 與客戶溝通，了解他們的需求，並提供合適的協助。
• 提供清晰準確的訊息，為客戶提供專業的幫助。
• 透過後續跟進和溝通與客戶建立良好的關係。
• 準確處理基本文件和行政事務。
• 與團隊成員密切合作，並參加培訓課程以提高自身技能。
• 隨時了解公司產品、服務和最新資訊。

我們正在尋找什麼

• 歡迎應屆畢業生申請－無需工作經驗。
• 積極的態度和學習意願。
• 能夠獨立工作，也能作為團隊成員協作。
• 具備微軟辦公室軟體（Word、Excel、PowerPoint）的基本操作能力。
• 良好的溝通能力和工作責任感。
• 能夠用中文、馬來語和英文進行基本交流
• 渴望成長並建立長期職業生涯的候選人。

福利待遇

• 個人休假
• 僱員公積金及社險
• 個人發展機會
• 提供的培訓和指導

Semiconductors are the digital oil of the modern economy—powering AI, automation, and the connected world. As a Sales Operations Analyst at Renesas, you’ll be part of this transformation. You’ll streamline sales processes, deliver actionable data insights, and drive operational efficiency. This role requires strong analytical skills, problem-solving ability, and a solid understanding of the semiconductor industry

• Sales Strategy Support: Contribute to the execution of sales strategies by aligning data, tools, and reporting with business goals.
• Data Management & Integrity: Maintain and map sales data across systems, ensuring accuracy and consistency across market segments.
• Forecasting & Planning: Support customer forecasting and collaborate with business teams to meet financial targets.
• Pipeline & Funnel Oversight: Monitor funnel health, support opportunity tracking, and drive progress within the sales funnel.
• Performance Metrics & Reporting: Build and manage dashboards, scorecards, and ad-hoc reports to track KPIs and drive accountability.
• Gap Analysis & Opportunity Modeling: Use funnel analytics to identify risks and gaps, enabling proactive actions and growth strategies.
• Target Setting & Tracking: Assist in defining and monitoring performance targets for design-in and distributor initiatives.
• Sales Enablement & Business Tools: Train sales on reporting tools, dashboards, and process changes. Develop and manage tools that support planning, reviews, and operational efficiency across teams.

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

Fresh grad? Career switcher? We provide full training — just bring your energy and drive!⚡

What you’ll do:

• Engage customers and represent client brands through marketing campaigns

• Build strong connections and deliver a positive experience

• Managing sales

• Work closely with clients to help with business development
  
  

Who we’re looking for:

• Outgoing, confident, and people-oriented

• Team player with a drive to learn and grow

• No experience required — training provided!
  
  

What we will provide:

• Career advancement & leadership pathways

• Hands-on sales, client & customer management skills

• Fun, supportive, and energetic team culture

• Attractive incentives + travel opportunities

Job Summary

The role focuses on supporting drivers and delivery partners efficiently in a fast-paced environment while ensuring accurate transactions and adherence to procedures. It also involves handling inventory, organizing warehouse stock and performing physical tasks such as moving and managing items.

Responsibilities

• Provide assistance and service to driver and delivery partners in a structured environment
• Handle transactions, demonstrate strong attention to numerical and data accuracy
• Physical ability to carry carton boxes and other warehouse items safely and consistently
• Perform inventory stock takes and documenting stock levels for reporting

Requirements

• Experience in Customer Service
• Familiar with Microsoft Office & CRM

Other Information

• Location: Tampines
• Working hours: Monday to Thursday, 9.45am - 6.45pm
• Salary: $14/hr

Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918

• Contact Centre Experience
• Customer Service Skills
• Ability to Multitask
• Ability to handle difficult customers
• Willing to work on weekends and Public holidays
• Ability to draft a professional email response back to the customer
• Familiar with smart TV operation and handphone application ( download application / install/uninstall)
• Familiar with internet surfing on the PC
• Basic troubleshooting of PC and software
• Working Hours / 830pm-8.30 am
• Mandarin Speaking preferred.

Eligibility: Local/PR
Fixed Allowance: $20 (communication) + $200 (Shift)
Employment Type: 2-year Contract (Renewable)
Working Hours:

• 8:30 PM – 8:30 AM (12-hour night shift)
• 2 days work, 2 days off rotating schedule
• Required to work weekends and Public Holidays based on roster

Job Description:

• In charge of managing and developing relationships with an assigned portfolio of existing customers to enhance retention and business growth.
• In charge of sourcing and pursing new sales opportunities through prospecting, cold outreach, and networking activities.
• Responsible in keeping accurate and updated customer information while preparing regular sales performance reports
• Communicate regularly with clients to understand their needs and recommend suitable solutions.
• Work closely with internal departments to ensure smooth coordination and a positive customer experience.
• In charge of supporting the planning and implementation of sales strategies that contribute to the company’s business objectives.

Requirements:

• Min Nitec and above
• Minimum 3 years of working experience in inside sales / account management in the car rental industry
• Familiarity with CRM platforms and analytical tools for monitoring and reporting sales activities.

To submit your application, please apply online apply@rn-care.com or call +(65) 6220 0847 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900