Total 522 procurement manager job vacancies in Customer Service category

Are you skilled at building strong relationships with existing customers? Eager to engage in driving long-term customer success? Look no further!

Faststream Recruitment has partnered with a client who is looking to grow their presence in Singapore. They are looking for a dynamic Customer Success Manager to join the team.

Key Responsibilities:

• Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution
• Develop and maintain strong, trusting relationships with assigned clients. Act as the main point of contact for all client inquiries, requests, and concerns.
• Ensure accuracy of order details, including product codes, quantities, pricing, and shipping information with assistance from Client Services.
• Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas

Requirements

• At least 3 to 5 years of relevant experience in managing client relationship
• Great oral and written communication skills
• Ability to work independently 

Jeralyn Chong (EA Reg no: R21100780)
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403

What We’re Looking For:

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training

At Meltwater, we offer more than just a job - it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

What You'll Do:

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
• Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
• Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
• Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
• Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
• Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
• Drive client engagement and product adoption to ensure ongoing value delivery.
• Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
• Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
• Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
• Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
• Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
• Proactive approach in identifying and addressing customer needs and opportunities promptly.
• Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance.
• Comprehensive health insurance tailored for you, complete with an annual health check.
• Special discount on selected restaurants/shops through our food delivery partner.
• Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: 60 Anson Rd, #18-03 Mapletree Anson, Singapore 079914

When You'll Join: April 2026

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

• Lead/Mentor team members and build a high-performing team.

• Drive employee engagement and create a positive, collaborative workplace where teams feel connected and motivated.

• Support talent development and succession planning to strengthen team capability and performance.

• Partner with HR and Recruitment to attract, select, and onboard the right talent across roles.

• Promote a strong learning culture through regular audits, training initiatives, and continuous skill development.

• Implement performance frameworks, monitor KPIs/SLAs, and drive accountability to meet service and quality targets.

• Champion continuous improvement by enhancing processes, enabling effective communication, and leveraging feedback for better customer experience.

Requirements:

• A degree in a relevant field

• A minimum of 5 years of relevant experience in the contact center environment

• Possess strong supervisory, communication, interpersonal, and project management skills

• Customer Operations and Performance Centre (COPC) certification is an added advantage

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

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Are you passionate about education and enjoy working in a people-focused environment?

Our client is a leading literacy-based learning organisation with over 20 years of experience. They’re looking for an Assistant Centre Manager to lead their centre teams in ensuring smooth daily operations and exceptional learning experiences for their students and parents. This is a great opportunity for someone who enjoys managing people, improving processes, and driving results in a dynamic, people-centric environment.

Key Responsibilities:

• Lead and manage centre teams in the day-to-day operations of assigned learning centres.
• Ensure teams adhere to Standard Operating Procedures (SOPs) for smooth and consistent business operations.
• Train, mentor, and coach new hires and existing team members to maintain service excellence.
• Plan and manage staff rosters to ensure sufficient manpower during all operating hours.
• Collaborate with the Customer Service team to resolve customer queries professionally and promptly.
• Work with the Enrolment team to implement enrolment strategies and meet centre enrolment targets.
• Collaborate with the Teachers Team Lead on teacher deployment and operational needs.
• Coordinate with the Business Planning team on timetable optimization and centre efficiency.
• Oversee centre administration, including payments, petty cash, and record-keeping.
• Uphold student welfare and centre standards, ensuring a safe, clean, and conducive learning environment.

Requirements:

• Diploma or higher in Business Administration/ Sales/ Marketing
• Min 2 years of experience in operations, preferably in education, retail, hospitality or other customer oriented industries
• Strong leadership, communication, and people management skills
• Excellent organisation skills
• Proficient with MS Office and Excel
• Willing to work both weekends and three weekdays

1.  Summary of the role

The Customer Support Manager (CSM) is responsible for implementing, monitoring, administering and improving customer service procedures and work flows across APAC regions, specific to aerospace customers. They may directly or indirectly lead customer support teams to achieve best in class customer support. They will establish, monitor and report specific KPI’s and seek to improve short falls.  In addition, the CSM will ensure that customer support staff in all APAC regions are compliant to required procedures and performing to KPI targets. 

The CSM is responsible for working with the APAC Aerospace General Manager and local regional management to establish a team that is capable of providing and achieving outstanding customer service.

The CSM is responsible for customer order management of selected customers as well as the aerospace customer order management process in APAC.  This includes communication and coordination throughout the entire supply chain to ensure on-time delivery to customers.

The CSM is responsible for supporting customer service, Sales Engineers, Project Engineers and Application Engineers in developing new opportunities and wherever the business needs may be.

The CSM is responsible for assisting in achieving sales and profitability goals.

2.  Tasks and Responsibilities

The primary function of the CSM position is to provide the management and coordination of day-to-day operations which support customer delivery as well as the direct or indirect supervision of the customer support team members.

The CSM is also responsible for ensuring outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures. This includes: 

·        Managing orders from PO receipt to delivery for local customers

·        Leading the Customer Support team:  Train, teach, coach, monitor, plan and review.  Strategize and communicate annual targets.

·        Reporting Customer Support team performance & capacity and make recommendations for improvement

·        Assist the Aerospace team in scaling to grow, which may include recruitment and retention of Customer Support staff

·        Develop and continuously improve the customer support team

·        Make recommendations to the Business Process Managers (BPM) to improve internal processes.

·        Develop and implement procedures to ensure that customer orders are processed efficiently, correct and on time.

·        Assist in monitoring and improving sales growth and profitability

·        Answer customer inquiries regarding delivery status

·        Quote standard products to customers and follow up on quotations

·        Ensure full compliance with all Standard Operating Procedures including Order Management, Quality Procedures, and overall Quality Management Systems

·        Develop work instructions for customer specific delivery requirements.  Train and cross training staff accordingly.

·        Represent the Hub in cross-functional teams to support continuous improvement efforts in operations, quality, supply chain or other.

·        Assist the Hub with quality related issues.

·        Assist other business support functions in drive improvements

·        Proactive communication, analysis and problem solving

·        Work with the right sense of urgency:  Response times, flexibility and accuracy

·        Report monthly, quarterly and annually to the Director on various KPI’s and targets

·        Assist the Director in management reviews, business reviews and business plans

The CSM position may also include general CSC Tasks when required:

(Please see the CSC Job Descriptions for details)

3.  Education and Experience

·        4 to 5 years’ experience in a customer service position

·        Management/Leadership experience

·        4-year degree

·        Knowledge of basic business sales and marketing practices

·        Knowledge of supply chain processes and practices

·        Experience with ERP software systems (JDE preferred)

Other Experience (beneficial but not required):

·        Knowledge of aerospace products

·        Familiarity with AS9100 quality requirements is beneficial

·        Familiarity with technical prints (general comprehension)

4.  Competencies

·        Ability to lead, manage, and supervise personnel

·        Management/Leadership skills

·        Proven track record in customer satisfaction

·        Strong written and verbal communication skills

·        Strong people and relationship building skills

·        Customer driven with a positive, professional, can-do attitude

·        Strong organizational skills with the ability to multi-task

·        Attention to detail and accuracy

·        Strong analytical, decision making and problem-solving skills

·        General knowledge of financial terminology and calculations

·        Proficiency in the use of Microsoft Word, Excel and PowerPoint

·        Proficiency in the use of business operational software (Oracle, JDE, SAP)

5.  Key Interfaces and Stakeholders

Develop and maintain strong working relationships with:

o  Customers

o  Customer Support staff

o  Application Engineers

o  Supply Chain Management group

o  Global Aerospace Hubs

o  Manufacturing units

6.  Geography to cover and travel requirements

·        The CSM position administers the APAC region with direct customer management in SE Asia.

·        Travel requirements of 10% to 25% per year.

·        Travel may include local and international.

Responsibilities:

• Lead and guide service crew during daily operations to ensure smooth customer flow.
• Assign tasks and monitor performance of service staff during shifts.
• Assist in training new crew members on service procedures and restaurant standards.
• Support order taking, food serving, table clearing, and maintain overall dining area cleanliness.
• Handle basic customer feedback and escalate issues to Restaurant Manager when necessary.
• Coordinate with kitchen team to ensure timely delivery of orders.
• Assist with inventory checks and ensure sufficient supplies for daily operations.
• Ensure hygiene and safety standards are followed by all service staff.

Requirements:

• Minimum 5 years of experience in a supervisory or team leader role in F&B service.
• Good leadership and communication skills.
• Ability to work in a fast-paced environment and lead a small team.
• Knowledge of basic food hygiene and service standards.

About the Company

My client is one of the largest luxury fashion sites, operating at the forefront of the global e-commerce market. Their platform is experiencing rapid growth, offering a high-energy environment for professionals who are passionate about the intersection of high-end fashion and digital retail.

About the Job

As the Assistant Customer Service Manager, you will step into a permanent, full-time role designed for an agile leader. You will be responsible for the pulse of our customer interactions and the administrative backbone of the service department.

Your daily impact includes:

• Enquiry Oversight: Monitoring and managing customer service requests across multiple communication channels.

• Issue Resolution: Taking the lead on escalated customer enquiries to ensure premium solutions.

• Operational Support: Handling essential administrative duties to keep the department running smoothly.

About the Manager / Team

You will be joining a big team of 30+ Customer service Executive around the region, with great support that thrives on the excitement of a fast-paced startup atmosphere. This role carries leadership weight, as you will be responsible for the lifecycle of our talent which includes hiring, training and managing new employees. 

Skills and Experience Required

To be successful in this role, you must be a seasoned professional with a background in fast-pace environments. We are looking for an individual with at least 6 years of relevant experience in a similar role , including a minimum of 3 years of experience managing a team of staff. You should possess direct experience in the e-commerce industry, with a preference for those from luxury fashion or startup backgrounds. In addition to exceptional customer service skills , you must be a sharp, hardworking, and intuitive leader who is extremely organized and attentive to detail. 

If you believe you have the right skills, experience and drive to succeed, please apply now. 

EA: 94C3609 / Reg: R1872162 (Consultant in charge - Colleen Wang)

About Us

AGrader Learning Centre is an established tuition and enrichment chain with 19 outlets islandwide. Our mission is straightforward — to help students improve and grow in confidence, week after week. That shared purpose is what brings our team together and keeps us motivated in what we do.

Behind every outlet is a group of dedicated, positive, and genuine people who care about the students and families they serve. We take our work seriously, but we also make sure the environment we work in is one that people actually enjoy showing up to. If you are someone who cares about doing good work and wants to be part of a team that supports each other, we think you will feel right at home here.

What You Will Do

You will undergo structured onboarding before progressively taking on full ownership of your assigned branch. Your responsibilities will cover:

• Run the daily operations of your assigned branch — covering student enrolment, class scheduling, documentation, and fee collection, among others
• Address enquiries from parents on programmes, schedules, and fees accurately and professionally across walk-in, phone, and messaging platforms
• Serve as the main point of contact for teachers and HQ on centre matters
• Coordinate a small centre team of part-time staff to keep daily operations running on time and to standard
• Take ownership of an assigned business sub-role — for example, tracking student retention, coordinating teacher schedules, or managing programme rollouts
• Engage with students and parents directly and professionally at every touchpoint

What You Will Gain

This role gives you early, hands-on exposure to both operations and people management. Specifically, you will build:

• Practical experience running a live service operation — enrolment, scheduling, fee processing, and parent communications
• Direct people management experience coordinating a small team from early in your career
• Confidence communicating professionally across walk-in, phone, and written channels
• A defined career track toward Centre Manager — progression is performance-driven, with structured reviews at the 3 and 6-month marks

Who We Are Looking For

We are looking for someone who is genuine, grounded, and good with people. Beyond qualifications, we hire for character and work ethic.

• Diploma or degree holder in any discipline — no prior experience required
• Follows through on tasks without needing to be reminded
• Communicates clearly and stays composed when handling parent concerns or operational issues
• Comfortable working directly with children and families on a daily basis
• Takes initiative to fix problems rather than waiting to be directed
• At ease taking the lead — able to guide and coordinate a small team with confidence and maturity

What You Can Expect

We offer a working environment built on trust, stability, and genuine development opportunities.

• A close-knit team that works hard, communicates openly, and supports each other
• Real autonomy — you will be trusted to manage your responsibilities without being micromanaged
• Meaningful work that directly impacts the learning experience of students and the confidence of their families
• Genuine career growth within an expanding organisation, with increasing responsibility as you demonstrate readiness
• Medical benefits and leave entitlements in accordance with the Employment Act; full details shared at offer stage
• Salary range: $3,500 – $3,800 per month, commensurate with qualifications and experience

Working Hours

This is a full-time position of 41 hours per week. At least one weekend day per week is required as centre peak hours fall on weekends. Exact schedule confirmed at interview.

Branch Assignment

We are currently looking to fill positions at two of our West-region outlets. Branch location will be confirmed at the offer stage. Candidates based in or open to working in the West are encouraged to apply.

Click Apply Now and attach your resume. Shortlisted candidates will be contacted within 3 working days.

KrisShop seeking a dynamic and experienced Assistant Customer Experience Manager to join our team. This position is designed for an individual who excels at both high-level strategy and detailed execution. The ideal candidate possesses a strong blend of strategic thinking, project management capabilities, and a deep, practical understanding of customer service. If you are a proactive problem-solver with a passion for creating outstanding customer experiences, we want to hear from you.

Key Responsibilities

1. Strategic Market Launches & Initiatives

• Lead the end-to-end customer service setup for new strategic market launches, acting as the central point of contact for all CX-related workstreams.
• Collaborate closely with multiple internal and external stakeholders, including Marketing, Logistics, IT, and local partners, to ensure a cohesive and seamless delivery of customer experience for KrisShop’s customers.
• Develop and establish the foundational customer service strategy and Standard Operating Procedures (SOPs) for new markets, ensuring all processes are designed for consistency, quality, and future scalability.
• Translate high-level business objectives into actionable customer service plans, defining deliverables and requirements for strategic projects.

2. Process and System Improvements

• Lead transformation projects aimed at improving existing systems, workflows, and service quality across the organization.
• Develop, document, and continuously refine current Standard Operating Procedures (SOPs) and best practices for customer servicing
• Champion the optimization and use of the Zendesk platform, including creating a robust knowledge base and leveraging its self-service tools (e.g., Guide, Answer Bot), to improve efficiency and customer empowerment.

3. Customer & Escalation Management

• Handle a portfolio of customer inquiries and escalations via multiple channels, ensuring timely and effective resolution in line with our brand promise.
• Serve as a senior point of escalation for complex customer issues, demonstrating exceptional problem-solving and conflict resolution skills.
• Provide coaching, guidance, and real-time support to customer service team members, fostering their professional growth and ensuring consistent service quality.
• Maintain a customer-centric approach, always striving to turn a challenging situation into a positive experience.
• Monitor and manage key performance indicators such as customer satisfaction (CSAT), Net Promoter Score (NPS), and First Response Time (FRT).

Qualifications & Skills

Required Qualifications & Experience:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Proven experience in a customer service management role, preferably in an e-commerce or retail environment.
• Strong project management skills with a track record of successfully leading and delivering projects related to process or system improvements.
• Demonstrable experience in managing customer escalations and resolving complex issues.
• Experience in developing and implementing customer service SOPs and best practices on a team or global level.

Essential Skills & Competencies:

• Strategic Thinker: Ability to think big picture and develop long-term strategies while also being able to execute on the details.
• Exceptional Communicator: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely to diverse stakeholders.
• Problem-Solver: Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Change Agent: Ability to drive change, influence others, and work collaboratively across functions to achieve shared goals.
• Adaptable & Resilient: Thrives in a fast-paced, dynamic environment and can effectively manage ambiguity and competing priorities.

Technical Requirements

• CX Platform Expertise: Proven expertise in Customer Experience platforms, particularly the Zendesk suite. This includes the ability to independently configure triggers and automations, build custom reports and dashboards in Zendesk Explore, and manage knowledge bases in Zendesk Guide.
• Marketplace Platform Familiarity: Familiarity with the operational and customer service workflows of marketplace platforms such as Mirakl or other similar enterprise-level solutions.
• Enterprise Suite Familiarity: Working knowledge of how customer service functions interact with a broader enterprise technology stack. Specific familiarity with Microsoft ERP (e.g., Dynamics 365) and the Adobe Commerce (Magento) suite is highly desirable.
• GenAI and Automation: A strong interest and understanding of the application of Generative AI, automation, and chatbot technology in a modern customer service environment to enhance agent productivity and improve customer self-service capabilities.

On behalf of the hiring company, which is an Original Equipment Maker (OEM) and market leader in their sector, we are looking for a suitable candidate to join them as Service Operations Team Lead | Manager :

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required, such as sales, costs, equipment performance, customer satisfaction, KPI including necessary administrative duties, etc.
• To regularly meet the customers and clarify how to achieve the requirements according to contractual requirements.
• Responsible for various inquiries from customers, including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management experience are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

Service Delivery Manager is responsible for managing and monitoring Service Level Agreement’s (SLA) requirements so as to ensure the contractual requirements level is met. The incumbent will maintain long term healthy customer relationships, acting as the bridge between clients and internal teams. The role requires the incumbent to demonstrate independence and strong leadership abilities to drive, excel and achieve goals.

Responsibilities:

• Lead and drive the service delivery and projects implementation
• Manage and communicate with key holders on operational support daily
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for account delivery
• Responsible for service delivery of account and prioritization of work requests
• Work with Business to integrate new, enhanced and existing service offerings for the account
• Provide the customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Ensure annual customer survey meets the expected customer satisfaction rating
• Work on financial cost priorities to ensure a balance between customer satisfaction and Company’s business objectives
• Any other ad-hoc duties as required or assigned

Requirement:

• Comfortable taking Measles and Diptheria vaccination
• Bachelor Degree or Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines
• At least 6 years of relevant experience
• At least 4 years of IT outsourcing experience with proven ability to work in large groups and for large accounts to lead large teams
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available through the company, along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and pro-active in resolving issues and identifying new opportunities on the account for the company
• Effective interpersonal skills both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
• Experience in coaching and staff development is mandatory
• This role may required the incumbent to support after office hours if needed.

Working hours: 44 hours, 5.5 working days
Contract duration: 1 year, renewable subject to performance
Industry: Healthcare, may require to take necessary vaccine

Company Overview

Capgemini is an AI-powered global business and technology transformation partner with 420,000 team members in 50+ countries. We deliver end-to-end services leveraging strategy, technology, design, engineering, and operations to create tangible business value.

Job Summary

Lead end-to-end delivery of Salesforce implementation, enhancement, and AMS initiatives, focusing on governance, service quality, stakeholder engagement, and cross-functional coordination across business, IT, and vendor teams.

Responsibilities

• Manage delivery of Salesforce projects and AMS engagements to meet schedule, budget, and quality targets
• Track and report on project schedules, budgets, resources, risks, and milestones to ensure transparency and control
• Prepare governance reports, dashboards, and steering committee updates to support decision-making
• Ensure compliance with internal processes, audit requirements, and quality standards throughout project delivery
• Build and maintain strong relationships with business, IT, and vendor stakeholders to facilitate collaboration
• Communicate project progress, risks, and dependencies clearly to all stakeholders
• Lead meetings, walkthroughs, and reviews to align teams and resolve issues
• Document decisions and actions through formal governance channels to maintain accountability
• Maintain comprehensive project artefacts, logs, plans, and cost trackers to ensure completeness and consistency
• Facilitate structured meetings and follow up on action items to drive timely resolution
• Support Agile ceremonies including sprint planning, reviews, and retrospectives to enhance team performance
• Assist Product Owners with backlog management and prioritization to align delivery with business goals
• Remove impediments and maintain transparency using Agile tools to sustain delivery velocity
• Adapt delivery approach between Agile and Waterfall methodologies based on project requirements
• Coordinate cross-functional roles such as architects, analysts, developers, and QA to ensure integrated delivery
• Partner with internal governance teams on standards enforcement and escalation management

Required competencies and certifications

• PMP, PRINCE2, CSM, PSM, or equivalent project management certification
• Experience managing multi-system or multi-vendor IT projects
• Proven ability to communicate effectively and engage stakeholders across diverse teams
• Strong documentation, planning, and reporting skills to support project governance
• Demonstrated facilitation, coaching, and conflict resolution capabilities
• Ability to adhere to governance, compliance, and quality standards consistently

Preferred competencies and qualifications

• Experience managing Salesforce implementation or AMS teams
• Salesforce certifications such as Admin or App Builder
• Experience delivering projects in the public sector

Highlights

• Premium After School Care Centre

• Career Development & Growth Opportunities

• Performance Bonuses

Job Responsibilities

• Oversee daily centre operations—managing staffing schedules, ensuring programme delivery (academic support, enrichment, holiday activities), coordinating logistics, and upholding safety standards

• Ensure smooth execution of curriculum-based programmes and daily routines as planned

• Recruit, train, supervise, mentor, and evaluate centre staff, including student care teachers

• Organise and facilitate parent engagement activities like meetings, workshops, and events

• Manage administrative tasks such as enrollment, attendance tracking, student records, and fee/payment follow-ups

• Familiar with the MOE Syllabus up to date

• Ability to teach and support upper and lower primary students (Primary 1–6) in core subjects—Chinese, English, Mathematics, and Science—ensuring strong academic guidance and progress

Requirements

• Bachelor Degree in Education, Early Childhood, Child Development, Psychology, or related field (other relevant degrees may be considered)

• Experience in education, student care, childcare, youth work, or related sectors

• Strong leadership, people management, and organizational abilities

• Able to step in and conduct classes in the absence of teachers

• Excellent communication and interpersonal skills for engaging with students, parents, and stakeholders

Interested Candidates, please kindly send your latest resume to edan@talentsatwork.sg or click apply now!

Talents@Work Pte Ltd (21C0501)

Chin Long (Edan) (R23116697)

Senior Customer Success Manager - Singapore

The goal of this Senior Customer Success Manager (Sr CSM) role is to establish a lifelong relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision. As the CSM you are the customer’s advocate and champion throughout their journey with Genesys.

You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes. Working closely with related business functions in Genesys to ensure customer onboarding, adoption, retention, and revenue growth.

What You’ll Do

The primary responsibilities for this role include (but are not limited to).

• Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey

• Understand customers’ business value drivers, success criteria, and KPIs to develop Customer

• Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)

• Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes

• Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives

• Drive continuous improvement of customer advocacy measures

• Drive AI/Digital adoption.

• Prepare and deliver territory plans to define account strategies and align resources

• Establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:

• Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible

•  Professional Services to ensure that implementations progress smoothly to go-live

• Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue

• Sales to identify cross-sell/up-sell opportunities and drive incremental bookings

• Ad-hoc duties as directed by Management

• Take on and assist in driving internal strategic initiatives and continuous improvement programs.

You’ll Bring

• 7 plus years experience in a technology-related field

• Bachelor’s Degree in a technology or business-related field

• Familiarity with CX (industry and technology) to drive consultative approach to customer interactions.

• Has been exposed and successfully worked with customers to deliver AI/Digital solutions.

• Strong ability to build relationships and proactive engagement using digital touch capabilities

• Ability to manage/multi-task multiple actions across assigned customer base

• Excellent interpersonal, presentation skills – both written and verbal

• Positive attitude and high willingness to learn

• Leadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers

• Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms

Please note: Genesys will not accept resumes from agencies for this role.

ABOUT THE ROLE:

As a CBRE Centre Manager, you will support the Asset Manager to coordinate all aspects of a portfolio. This job is part of the Property Management job function. They are responsible for operating buildings on behalf of a client or group.

WHAT YOU WILL DO:

• Confirm that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
• Ensure regular property inspections occur. Recommend and approve alterations, maintenance, and reconditioning.
• Respond to escalated tenant needs, ensuring that issues get resolved in a timely and efficient manner.
• Coordinate tenants move-ins and move-outs, and "walk-through" spaces and tenant improvement department.
• Collect rent and pay expenses in compliance with lease terms. Prepare all required legal notices and coordinates legal action.
• Review and reconcile tenant rent and Common Area Maintenance recovery charges.
• Forecasts management plans and prepares monthly performance, explaining variances.
• Gather data to provide information for the annual budget preparation process. Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems.
• Have a broad knowledge of own job discipline and some knowledge of several job disciplines within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. May convince to reach an agreement.
• Impact the quality of own work and the work of others on the team.
• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.
• Explain complex information to others in straightforward situations.

WHAT YOU WILL NEED:

• Min 8-10 years of relevant experience managing a team in a Mixed Development Building will be required
• Must be able to manage a big team of onsite stuff (executive, officers, technician, admin etc)
• Understanding of existing procedures and standards to solve slightly complex problems.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to tenants. Ability to effectively present information.
• Requires knowledge of financial terms and principles

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

OUR VALUES IN HIRING

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.