Total 1,070 process engineer job vacancies in Customer Service category

Customer Support Engineer (IT)

• 1 year renewable contract
• Work location: Paya Lebar, however you will need to travel island wide based on customer's service request.
• Work hours: Mon - Fri, 9am to 6pm
• Standby - weekly rotation

We are seeking for a motivated individual who has hardware technical knowledge on x86 infrastructure enterprise products to join our dynamic team in Singapore. This position requires a strong blend of technical expertise, customer service orientation, and effective communication skills to play a crucial role in providing technical support, diagnostic testing, repair/resolution of hardware, operating system, virtualization, and infrastructure in dynamic enterprise environments.

• Provide field support based on SLA (24x7)
• Perform standby duty based on rotation basis
• Provide post-sales project implementation, onsite support and coordination
• Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
• Deliver high quality services and customer satisfactions to our clients
• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area
• Provides timely update of activity list on a weekly basis
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
• Able to work independently with minimal supervision when tasks are assigned
• Any other ad-hoc assigned by superior

Requirements

• Minimum 1 year experience in similar field
• Minimum Diploma holder in an IT related discipline
• Able to lift and move computer parts < 15KG for parts replacement.
• Able to assemble and disassemble a server or desktop computer.
• Able to perform system rack mounting with minimal support.
• Certifications such as CompTIA A+, Server+, or relevant certifications
• Candidates without certification, but possessing substantial x86 hardware experience, will be considered
• Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination and remedial action plan
• Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions and IT infrastructure
• Contributes positively as a team player and align to business goals.
• Experience in independent hardware maintenance, services delivery
• A service-oriented, open mindset
• Thrive in a fast-paced collaborative environment.
• Team player, openness towards different cultures.
• Self-motivated and delivery focused.
• Strong problem-solving and analytical skills.

Preferred:

• Industrial certification from Microsoft (MCSE/MCITP), VMware (VCP), CCNA and any system-based certification from principle (IBM/HP/Dell/Cisco UCS/EMC/NetApp) are a plus

Responsibilities

• Collaborate with application teams to plan and execute EOS upgrades effectively
• Establish configuration standards and design guidelines for UNIX and system software to optimize availability, performance, resilience, monitoring, backup, and recovery
• Provide technical support and guidance to development and operations teams to resolve system issues
• Write and maintain scripts using Perl, KSH, and Python to automate tasks and improve system operations
• Utilize development, testing, and deployment tools such as GIT/GITHUB, MAVEN, JENKINS, DOCKER, KUBERNETES, ANSIBLE, PUPPET, CHEF, and NAGIOS to support software lifecycle and system monitoring
• Troubleshoot system issues and lead recovery efforts with a proactive approach and sense of urgency
• Escalate critical problems to problem management and IMS management for timely resolution
• Perform root cause analysis and implement corrective actions to prevent recurrence of issues
• Ensure ongoing supportability of operating systems and system software through planning and execution of upgrades
• Lead and supervise major change requests and their execution to maintain system integrity
• Conduct performance analysis and tuning to optimize system efficiency
• Automate system operations to enhance reliability and reduce manual intervention
• Track, plan, and drive OS and software upgrades to maintain continuous supportability
• Manage backup and recovery processes to safeguard system data and ensure business continuity

Main Responsibilities: 

• Handle material receiving, delivery, returns, consumption, and other SAP operations.

• Maintain the SAP system according to the production plan and generate process orders and production batches.

• Manage product inventory and output and complete the Pass-Through checklist.

• Assist in reviewing BOM documents, creating material codes, and drafting material- related documents.

• Manage samples and assist with GMP sample transportation.

• Handle abnormal materials and vendor complaints.

• Other tasks assigned by leadership for job rotation.

About You:

• Diploma/Degree in pharmaceutical Engineering with 1 to 2 years of GMP / material experience

• Able to work well in fast paced environment with cross-functional teams

• Competency in data visualization or project management tools is a plus

Contract Period: 12 months

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• Deliver excellent customer experience by conducting regular system reviews and proactively improving system performance and resilience
• Diagnose and resolve incoming system incidents promptly to minimize service disruption
• Analyze technical problems and collaborate with teams to define effective solutions
• Partner with Engineering to develop technical plans, configurations, and solutions based on business and application requirements
• Establish and maintain configuration standards and design guidelines for Linux and system software covering availability, performance, resilience, monitoring, backup, and recovery
• Provide technical support and guidance to development and operations teams to ensure smooth system functioning
• Troubleshoot system issues and lead recovery efforts, escalating major incidents to problem and IMS management
• Perform root cause analysis and implement preventive actions to avoid recurrence of issues
• Lead and manage outsourced technical teams of system administrators to ensure quality delivery
• Ensure operating system and system software supportability by planning and leading upgrade projects
• Review, approve, and supervise execution of major change requests to maintain system integrity
• Conduct performance analysis and tuning to optimize system efficiency
• Automate system operations to improve reliability and reduce manual effort
• Manage patching and upgrade processes for middleware software to maintain continuous supportability
• Oversee backup and recovery operations to safeguard data integrity
• Conduct asset management to track and maintain system resources
• Design and enforce access control plans and matrices for infrastructure services, performing regular access reviews and validations
• Implement monitoring solutions to ensure efficient and reliable service delivery
• Apply new technologies and processes to enhance system supportability, recoverability, availability, and performance
• Provide operational expertise and support across project phases including requirements gathering, design, procurement, implementation, and handover to operations
• Mentor and provide technical guidance to develop less experienced engineers
• Support audit and compliance activities to meet regulatory and organizational standards
• Conduct capacity planning and performance management to ensure system scalability and stability

Preferred competencies and qualifications

• Minimum 5 years of system support experience on Linux/UNIX platforms
• Regional experience is preferred
• Strong technical knowledge of Linux, Solaris, UNIX hardware, operating systems, and system services such as volume manager, file system, NTP, DNS, clustering, SSH, TSM, ITM
• Experience troubleshooting and tuning Linux/UNIX systems
• Experience implementing and operating Linux server clustering
• Knowledge of information security principles
• Understanding of data communication and network concepts
• Experience with middleware and application execution in Linux/UNIX environments is an advantage

Service & Sales Engineer
Location: Redhill 
Reporting To: Local Division Director
Working Hours: Monday to Thursday (in office), Friday (work from home), 8:30am – 5:15pm
Salary Range: $4,000 – $5,000 + Mobile Allowance $60 + Transport Allowance $800

Purpose of the Role

Provide technical service, maintenance and support for E-mobility systems across Southeast Asia, including on-site and in-house activities.

Key Responsibilities

• Perform troubleshooting, repair, maintenance and basic programming of E-mobility systems (QCC) on scheduled and ad-hoc basis.

• Diagnose, repair and maintain systems and associated controllers.

• Respond to service requests via phone or electronic communication channels.

• Prepare and submit service reports and equipment performance records in internal systems.

• Conduct system repair, upgrade and restart activities at customer sites.

• Record all service activities in CRM system and complete required documentation.

• Coordinate service schedules and activities with internal stakeholders.

• Liaise with production units for warranty parts return and technical support.

• Manage spare parts inventory and ensure records are updated accurately in relevant systems.

Requirements

• Diploma or Degree in Engineering or related field.

• Minimum 5 years of technical service experience.

• Experience in electrical, electronic and mechanical troubleshooting, maintenance and repair.

• Proficient in Microsoft Office applications.

• Experience using CRM systems is an advantage.

• Able to travel within Southeast Asia (approximately 10% per month).

• May be required to respond to service calls outside standard working hours when necessary.