About Us

Woodlands Hospital is a next generation healthcare systemdesigned to meet the future of care. As an integrated acute and communityhospital with specialist outpatient clinics and innovative care models, wedeliver person centred, connected and seamless care—extending far beyondtraditional hospital walls.

Our mission is to redefine healthcare for an ageing anddiverse population through digital innovation, personalized care, and strongpatient relationships while strengthening preventive and integrated care in thecommunity. Guided by teamwork, service excellence and sustainability, we arebuilding a healthier future for all.

Why This Role Matters

We are seeking an Operations Executive to play a criticalrole in enabling effective clinical service planning, operations, and deliveryacross Woodlands Health. You will be part of a high performing, engagedoperating environment where teams are empowered to deliver safe, efficient, andpatient centred care. As part of the operations team, you will translateorganisational strategy into effective operational execution to meet thehospital’s goals. You will support initiatives that enhance care quality, servicevalue, and patient experience across the OT, Endoscopy and SOC facilities andClinical Operations (surgery) services supported by this Enterprise.

This is more than an administrative or coordination role. Asa trusted partner to clinical leaders, you will help translate populationhealth needs and clinical strategy into well planned, resilient, and futureready services—supporting clinicians, nurses to ensure operational excellenceacross the care continuum.

Key Responsibilities

Support Care Services Planning & Development

• Support the analysis of population health needs within theWH catchment area to inform clinical services planning and population healthstrategies.

• Partner clinical leaders to identify, develop, andimplement clinical services aligned with projected demand and organisationalpriorities.

• Work closely with clinical leads to define servicerequirements, workload projections, and capacity considerations.

• Support the design and implementation of innovative andintegrated care delivery models across settings.

Support Facility and Clinical Operations

• Ensure that facilities, equipment, and instrumentationmeet clinical needs, standardisation norms, and regulatory compliance.

• Support planning and procurement of clinical equipment andinstruments in line with approved service requirements.

• Use data to support the development of clinical servicesand optimize efficiency of facilities.

Governance, Planning & Department Support

• Prepare and support clinical programme approval papers andwork with clinicians to operationalize these programmes for patient care.

• Prepare and support equipment procurement approval papers,tender documentation, and legal submissions related to clinical operations.

• Support annual enterprise and division work plans,budgeting exercises, and required submissions .

• Develop, maintain, and update departmental policies andwork instructions, and serve as a resource for onboarding new staff.

General Responsibilities

• Perform additional duties as assigned by the Chief/Head ofClinical Department and Director, Elective Care Enterprise.

• Support meetings, initiatives, and projects as assigned.

What You Bring

Qualifications & Experience

• University degree.

• At least 2 years of relevant experience in operations,healthcare services, or a similar environment is advantageous but notessential.

• Healthcare experience is advantageous but not essential.

Skills & Attributes

• Strong planning, organisation, and coordination skills.

• Ability to manage relationships and communicateeffectively with clinicians and multidisciplinary teams.

• Analytical mindset with the ability to translate conceptsinto operational models, and data into actionable insights.

• Confident communicator with sound negotiation andstakeholder management skills.

• Adaptable and comfortable working in a complex, fastmoving healthcare environment.

• Good presentation and writing skills

Why Join Us?

• Be part of a purpose driven organisation shaping thefuture of healthcare in Singapore.

• Work closely with clinical leaders to make a meaningfulimpact on care delivery and patient outcomes.

• Contribute to innovative care models and community basedhealthcare.

• Grow your career within an integrated healthcare systemcommitted to people development, collaboration, and service excellence.

Job Title: Assistant Manager / Senior Executive, Customer Value Management

Location: Singapore

This role is responsible for driving customer lifetime value, retention, and revenue growth through data-driven lifecycle marketing. The incumbent will develop and optimize data-driven retention, upsell, and cross-sell strategies across multiple channels, leveraging customer insights, segmentation, and marketing automation to enhance engagement and reduce churn.

Key Responsibilities

Customer Strategy & Campaign Planning

• Develop and execute customer lifecycle strategies to drive retention, engagement, and customer value

• Leverage customer data and analytics to identify insights, behavioral triggers, and growth opportunities

• Utilize SQL and analytics tools to support segmentation, targeting, and performance analysis

• Develop and optimize Next Best Offer (NBO) / decisioning frameworks in collaboration with Data Science/Analytics teams

• Plan and deliver targeted retention, upsell, and cross-sell campaigns to achieve churn reduction and revenue growth

• Design and implement personalized offers and propositions to drive product adoption and customer loyalty

• Build business cases and collaborate with cross-functional teams (e.g., Product, Marketing, Digital, Sales) to deliver initiatives

Campaign Execution & Optimization

• Manage end-to-end campaign execution across multiple channels (e.g., email, SMS, app push, digital platforms)

• Drive automation of marketing journeys to enable scalable, trigger-based, and real-time engagement

• Implement test-and-learn approaches (e.g., A/B testing) to continuously improve campaign effectiveness

• Monitor and optimize key performance metrics including conversion, engagement, retention, and ROI

• Ensure strong campaign governance, including contact strategy, customer experience, and compliance

Qualifications

• Degree in Marketing, Business, Statistics or similar field

• Minimum 3-5 years of work experience in campaign management, preferably in telecommunications, tech, FMCG or a related industry

• Good working knowledge of SQL as well as Tableau

• Ability to work independently as well as in a team in a fast-paced environment

• Strong analytical, problem-solving and communication skills

• Excellent interpersonal skills
  
  UEN: 202329526G

  EA Licence: 23S2061

As an Assistant Manager/ Senior Executive, you will be part of the team in supporting the development and implementation of Advanced Care Planning and the Palliative Care sector in Singapore:

• Work with policy makers, community stakeholders, including service providers and hospitals to drive the development and implementation of the ACP programme; development and implementation of the National Strategy for Palliative Care including involvement in palliative care related pilot programmes, service models and funding policies that support, management of capability and capacity and enablers in the ecosystem. 

• Undertake other tasks as necessary to contribute to Division's objectives in sector development, capability building and outreach (e.g. conducting literature research, data analysis, etc.)

Job Requirements:

• Degree or equivalent in any field with at least 3 years of working experience in service planning and development in the healthcare or social care industry
• Experience in planning, project management in the public sector would be advantageous
• Experience in IT project management would be advantageous
• Systems thinking, resourceful
• Excellent written and persuasive communication skills
• Strong engagement and stakeholder management skills
• Strong analytical capabilities, coupled with basic skills in data analysis and statistics
• Strong at conceptualising ideas, coupled with a practical sense of what works in a complex environment and implement projects
• Candidates who are new in the workforce are welcome to apply

Customer Acquisition Executive (Leadership Path)

Overview

We are looking for individuals who want to grow beyond sales and eventually lead and build their own team.

Responsibilities

• Engage customers face-to-face
• Present services
• Close deals

Requirements

• Strong mindset
• Good communication
• Ambitious

What We Offer

• Training system
• Leadership development
• Opportunities to build your own team

About Schroders

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 5,000 people on six continents. And we’ve been around for over 200 years but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.

The team

As an integral part of the team, the Client Service Manager works closely with the Institutional Sales Team and is responsible for account management of institutional clients in Southeast Asia. Client types range from central banks, sovereign wealth funds, supranational, government agencies, statutory boards, investment consultants, endowment funds, pension funds, insurance and family offices.

What you’ll do

• Serve as a trusted point of contact for institutional clients by promptly responding to and resolving queries, providing clear, accurate, and timely information.
• Proactively manage and follow through on client issues and service requests to ensure effective resolution and high client satisfaction.
• Gather, understand and represent client requirements to relevant teams across Schroders, working collaboratively to enhance and optimise key client-facing processes.
• Oversee and manage activities related to errors, omissions, and complaints, ensuring accurate documentation and timely escalation in line with policies whilst striving towards a goal of zero errors.
• Foster and maintain strong relationships with the global onboarding team to stay updated on client onboarding progress and processes. 
• Involvement with on/offboarding processes for segregated mandates in collaboration with key stakeholders.
• Ensure all side letters, amendments and bespoke clauses within client legal agreements are accurately documented and executed in accordance with established procedures.
• Deliver timely client communications regarding changes, updates, regulatory notices, and important information, ensuring content is clear and relevant.
• Act as the key liaison with operations and reporting teams to facilitate reporting requirements for new and existing clients, ensuring delivery of high-quality information.
• Partner closely with Operations and other business areas to continually improve service delivery and maximise value for clients.
• Plan, coordinate and host client meetings, including ongoing client lifecycle reviews, acting as a knowledgeable representative of Schroders and its operations.
• Gather and provide all necessary information to support clients in completing their ad hoc requests, ensuring requests are dealt with efficiently and professionally.

The knowledge, experience and qualifications you need

• Recognised university degree with at least 8 years’ of experience in client servicing or relationship management within asset management, preferably with a focus on Southeast Asia institutional clients
• Understanding of asset management clients and products (e.g. segregated and sub-advisory mandates, fund structures, public assets and alternatives) across institutional clients such as pension funds, insurers, and sovereign wealth funds and wealth.
• Familiarity with the APAC regulatory landscape and local market practices.
• Demonstrated history of delivering high standards of client service, managing complex client relationships, and acting as the main point of contact for institutional investors.
• Proven adaptability to change, including involvement in business transformation, process optimisation projects, or regulatory-driven change projects.
• Experience partnering with sales and investment teams, operations, legal, risk and compliance functions to resolve complex client issues and deliver solutions.
• Strong analytical and problem-solving abilities, particularly when addressing client queries, change requests, and escalations.
• Excellent verbal and written communication skills, with the ability to present complex information to institutional clients and internal stakeholders at a variety of seniority levels.
• Knowledge of Custody and Settlement: Awareness of custody operations, trade settlement, and fund administration processes relevant to institutional clients.
• Proficiency in CRM systems, client reporting platforms, and data analysis tools; comfortable with Excel, PowerPoint, and potentially data visualisation software.
• Strong client-first mindset, with experience tailoring service to meet diverse client needs across multiple APAC jurisdictions.
• Sensitivity to cultural and business practice differences across APAC markets to ensure effective and respectful client engagement.

We're looking for the best, whoever they are

Schroders is an equal opportunities employer. You're welcome here whatever your socio-economic background, race, sex, gender identity, sexual orientation, religious belief, age or disability.