Total 669 it manager job vacancies in Customer Service category

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• Level 1 IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

Service Ownership & Performance

• Own the end-to-end availability, reliability, and service quality of the Home Service Assurance (SMART) systems.
• Ensure platforms consistently meet service level KPIs, customer experience targets, and regulatory requirements.
• Monitor operational performance, identify trends and risks, and drive corrective and preventive actions to sustain service excellence.

Platform & Lifecycle Management

• Accountable for the full lifecycle management of SMART systems, including design, implementation, operations, upgrades, and decommissioning.
• Govern system upgrades, patching, configuration, and technology refresh activities to ensure platforms remain secure, resilient, and supported.
• Oversee DevOps practices ensuring stability and continuous improvement.

Incident, Change & Recovery Management

• Provide leadership and decision-making authority during major incidents, service disruptions, and high-risk changes.
• Govern Change Management, Patch Management, and Configuration Management processes to minimize operational and customer impact.
• Lead service recovery efforts to restore services expeditiously, minimize downtime, and prevent recurrence through robust root cause analysis and permanent fixes.

Vendor & Stakeholder Management

• Manage vendor performance against SLAs and contractual obligations, including escalation and resolution of service issues.
• Act as the primary operational liaison with internal stakeholders during incidents, audits, service improvements, and major initiatives.

Security, Risk & Compliance

• Ensure compliance with company security policies, regulatory standards, and audit requirements.
• Oversee system security controls, including vulnerability management, access reviews, penetration testing, and security monitoring.
• Proactively identify and manage operational, technology, and security risks to protect service continuity and customer trust.

Automation & Continuous Improvement

• Drive initiatives to improve efficiency through automated deployments, monitoring, and standardized operational processes.
• Ensure engineering documentation, SOPs, and configuration records are accurate, current, and consistently applied.

People & Operational Leadership

• Lead, coach, and develop team members supporting Home Service Assurance platforms, ensuring strong technical capability and operational discipline.
• Ensure adequate 24x7 operational readiness, including on-call coverage, standby support, and after-hours activities.
• Oversee Tier 2 support and manage vendor escalation for Tier 3 and Tier 4 technical issues, ensuring timely resolution and service stability.

Skills for Success:

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related discipline.
• 6+ years of experience in IT operations, service assurance, or systems/platform management in a production environment.
• Demonstrated experience managing 24x7 mission‑critical systems with strict SLA, availability, and customer experience requirements.
• Proven experience working with multi-vendor and multi-platform environments.
• Prior responsibility for operational governance, including incident, change, and service recovery management.

Job Description:

• Oversee and manage daily cleaning operations across multiple sites.
• Plan manpower, equipment, and work schedules to ensure smooth operations.
• Ensure cleaning works are carried out according to agreed standards, timelines, and budgets.
• Conduct and approve Risk Assessments and ensure safety requirements are followed at all sites.
• Act as the main contact person for key clients and handle any issues or escalations.
• Attend client meetings to understand requirements and ensure service expectations are met.
• Supervise and guide Assistant Ops Managers, Supervisors, and cleaning teams.
• Provide training to improve team skills and service quality.
• Monitor operational performance, attendance, and service quality.
• Support new site mobilisation and improvement of work processes.
• Prepare operational reports and ensure proper documentation is maintained.
• Perform other operational or administrative duties when required.

Requirements:

• Candidate must possess at least Secondary School/GCE ‘N’ or ‘O’ Level/Professional Certificate/Nitec with at least 6 year(s) of working experience in the cleaning service industry preferred.
• Strong industry knowledge on commercial cleaning and disinfection.
• Prior experience in Risk Assessment.
• Self-motivated and able to manage multiple complex tasks in a fast-paced environment.
• A good team player and able to work independently.
• Excellent leadership skills with good initiative; able to analyse and think flexibly.
• Supervisory skills to manage cleaners
• Good interpersonal and communication skills are essential.
• Possess a class 3 driving license.
• Computer literacy – Email, Microsoft Excel, Zetta Solution System.

Other Information:

• 6 working days per week
• Salary: S$4,000 to $5,000 (Based on experience)
• Location: Multiple locations / island-wide Singapore

We regret to inform that only shortlisted candidates will be notified. Thank you.

Key Responsibilities

• Plan and supervise a wide range of construction projects from start to finish
• Organize and oversee construction procedures to ensure they are completed in a timely and efficient manner
• Manage the overall implementation and completion of projects within the scheduled time, cost, and quality
• Recommend appropriate risk control measures to reduce or eliminate risks identified during assessments
• Monitor the progress of projects and update management regarding any schedule variances
• Develop, monitor, and review equipment and manpower deployment plans for project sites
• Assist in plan and specification analysis to provide clear and traceable designs and drawings for construction

Qualifications

• Bachelor’s degree or above in Electrical/Mechanical Engineering (A Master's degree is highly advantageous).
• 10+ years of DC construction / greenfield projects experience is required for the role
• Excellent knowledge of relevant rules, regulations, and quality standards
• Able to commence immediate or within a short notice period

If you are interested in the position

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

We are looking for an experienced Strategic Partnership Manager. In this role, you will execute end-to-end strategic partnership roadmap aligned to company objectives.

Key Responsibilities:

• Develop and execute a strategic partnership roadmap aligned with company goals, focusing on key verticals in the finance/banking sector.
• Manage the full lifecycle of partnerships, including pre- and post-onboarding, and govern partnership agreements such as co-branding, referral, and product bundling models.
• Act as the primary relationship manager for assigned partnerships, ensuring ongoing engagement and management.
• Collaborate with cross-functional teams including product, marketing, technology, legal, compliance, and risk to implement partnership initiatives and meet business objectives.
• Oversee partnership performance by managing P&L, setting KPIs, and continuously optimizing partnership outcomes for improved results.

Qualifications:

• Over 5 years of experience in relationship management with a focus on B2B partnerships to drive and scale commercial outcomes.
• Strong knowledge of retail banking products, including deposits, credit cards, investments, and wealth management.
• Well-versed in financial services trends such as embedded finance, digital wallets, super apps, and collaborations with fintechs.
• Experience working with diverse partners, including fintechs, technology platforms, lifestyle brands, wealth managers, and travel/health/education providers.
• Good understanding of P&L impact and the key drivers influencing financial performance.
• Familiar with compliance, conduct risk, and regulatory considerations in banking partnerships, including MAS, GDPR, and outsourcing guidelines.
• Proven experience leading end-to-end partnership processes, from strategy and business case development to approvals, integration, launch, and ongoing optimization.

Interested candidates may apply through the application system or send it to sg-rscontracting@morganmckinley.com. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Salary: up to $7000

Working Days & Hours: Mon-Fri office hours

Location: West

Job Description:

Project Planning & Delivery

• Monitor project progress and provide regular project updates, status reports at designated platforms, and escalate issues to the reporting officer.

• Document project activities, decisions, and outcomes.

• Prepare project reports, including progress updates, milestones achieved, and lessons learned to share at designated platforms.

• Adherence to project timelines and deliverables are monitored.

• Accurate and timely documentation of project activities.

• Effective communication and collaboration with stakeholders.

Stakeholder Management

• Engage with stakeholders to understand their needs, expectations, and requirements.

• Provide regular project updates, status reports, and presentations to stakeholders, ensuring transparency and alignment.

• Proactively manage stakeholder expectations and address any concerns or conflicts.

• Stakeholder satisfaction e.g. responsiveness and effectiveness in addressing stakeholder needs

Management of Change Requests (CRs)

• Provide guidance and liaison between build team and requestors on CRs.

• Track the progress of submitted CRs to ensure implementation by stipulated timeline.

• Change requests are implemented according to timeline.

• Proper documentation and archival of changes to referral/TCU EAP.

Department-specific tasks/responsibilities

• Undertake additional department-specific tasks or responsibilities as assigned on an as-needed basis.

Timeliness in completion of assigned tasks.

Job Requirements: Min Degree in any course w min 5 yrs of relevant experience in managerial work experience in administration / project management, preferably in healthcare operations setting

Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

allylok@recruitexpress.com.sg

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.  

The Principal Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s global clients achieve significant return on their investment and realize value with their Hiring Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations.   

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring solutions. 

Responsibilities  

• Proactive ownership and management of key customer moments in a manner that establishes credibility and trust as a business advisor to assigned customers.

• Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk.

• Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Value Reviews.   

• Create and execute large solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale.   

• Robust understanding of LinkedIn’s Talent Solutions and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs.   

• Act as a change agent for internal (systems & process) and external (product & workflow) change. 

• Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers. 

• Proactively identify business gaps and take ownership to lead or contribute to cross-functional global projects leading to solutions that up-level the Customer Success Organization and increases customer value delivery.

• While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified.    

• Up to 30% travel may be required.  

Qualifications

Basic Qualifications:  

• 8+ years of experience in any of these areas: HR Consulting, Learning & Development, Talent Management / Recruiting, Customer Success, Account Management, Product Management/Adoption. 

• Business proficiency in Korean as this role would require engaging with Korean-speaking customers. 

Preferred Qualifications:  

• Experience in talent acquisition, recruiting, applicable talent experience, sales, account management and product enablement.

• Expert interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client side, including executive level. 

• Advanced organization, project management, and time management skills.  

• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.

• Influential verbal and written communication skills, including expertise in presenting to both small and large audiences.

• Expert understanding of Sales concepts and Software as a Service.

• Proven ability to influence through empathy, negotiation, and consensus building.

• Bachelor's degree or equivalent practical experience.

Suggested Skills   

• Customer Retention Management 

• Learning Agility 

• Change Management 

• Lead, coach, and support a team of student mentors to build their skills and confidence

• Provide regular guidance, feedback, and development opportunities to help the team grow

• Create a positive, collaborative, and accountable team culture

• Support mentors in creating a safe and engaging environment for students

• Guide the team in managing student behaviour and encouraging positive development

• Monitor student engagement and improve learning experiences and programme outcomes

• Oversee the daily operations of the centre and ensure programmes run smoothly

• Review and improve processes and systems to enhance efficiency and consistency

• Work closely with internal teams and stakeholders to implement initiatives and solve operational issues

• Manage reporting, documentation, and compliance requirements

• Build strong relationships with students, parents, staff, and external partners

• Act as the main point of contact for operational and programme-related matters

• Any other adhoc duties as assigned
  

Requirements:

• Diploma in Education/Psychology/Social Services or related fields

• Min 3 years related experience

• Experience in Student Care is an advantage

• Proficient in Microsoft Office applications

• Working Hours: Mon-Fri (10am - 7pm)

• Location: Ang Mo Kio

• Salary: up to $4500

• Able to start work immediate or on short notice
  

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey
EA Reg ID: R23114229
EA Licence No.:19C9603

• In charge of running the overall operations of student care centre, including programme planning, curriculum development and implementing health & safety procedures.
• Active network and relationship building with the parents and stakeholders.
• Staff supervision and mentoring.
• Evaluate and constantly improve the staff classroom management and teaching methods.
• Possess a passion to reach out to and empower children and a self-motivated team player with strong interpersonal and communication skills.
• In charge of yearly events and activities of the centre.

Job Scope:

• Handle enquiries to provide regular feedback to parents
• Oversee daily operations and enrolment
• Liaise with HQ and parents on centre matters
• Mentor and lead teachers to ensure programmes are carried out

Job Requirements:

• Able to teach Chinese is a plus.

• Related-work experience in teaching in Schools, Enrichment Centres or providing Private Tuition is preferred

• Team-oriented player

• Passionate in working with primary school children

• Possess excellent work ethics and integrity

• Conduct in-house programs and be the role model to the students for good habits and values.

• Ensure the well-being of the students in the centre.

• Implement effective classroom management and ensure that safety and security protocols are met at all times.

• Basic: $3200 - $4000

• AWS + Variable Bonus

• Mon – Fri: 8.30am – 5.00pm, Sat (Alt): 8.30am – 1.00pm

• Location: Tuas (2-way transport provided from Boon Lay MRT)

Job Responsibilities

• Provide technical support for desktops, laptops, printers, and IT equipment.

• Troubleshoot network issues (Windows environment, AD, TCP/IP, routers, switches, firewall).

• Administer servers, email systems (Exchange/Outlook), and backup systems.

• Maintain IT asset inventory and documentation.

• Support system improvements and recommend IT initiatives.

• Coordinate with vendors and support users across multiple locations.

• Supervise contractors and assist in site surveys / IT projects.

Job Requirements

• Diploma in IT or related field.

• Minimum 3 years of hands-on IT support experience.

• Basic knowledge of networking, servers, and Active Directory.

• Experience with fieldwork / site support is an advantage.

Singaporean Only

Only shortlisted candidates would be notified

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R22111807 | Yap Teng Hui

• Deliver technical assistance to customers through multiple channels including phone, live chat, email, and onsite visits when required.
• Participate in a 24/7 support environment, working on rotating shifts as scheduled.
• Investigate and resolve technical problems by identifying root causes and applying appropriate troubleshooting methods.

Requirements:

• Higher Nitec and above
• Fresh graduates are encouraged to apply.
• Prior exposure to networking or cybersecurity solution deployment will be an advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Join us if you are passionate and have prior working experience in tourism / art institutions / customer service!

✨Job scope:

• Manage daily operations across two museum sites and ensure smooth visitor experience.
• Resolve operational or technical issues and escalate when needed.
• Lead and support a team of 10 - 40 associates, including training, coaching, and handling performance matters.
• Plan monthly deployment schedules and arrange manpower replacements when required.
• Handle visitor enquiries, feedback, and email correspondence professionally.
• Guide associates in conducting tours and visitor programmes.
• Work with internal teams, vendors, and partners to support operations.
• Prepare and submit monthly revenue reports.