Total 279 it analyst job vacancies in Customer Service category

Contract: 1-year renewable

Location: Near Tai Seng MRT

About the Role

We are looking for a Junior Field Service Technician to support the servicing, troubleshooting, and repair of printers and copiers.

This is a hands-on, field-based role suitable for junior candidates and fresh graduates with relevant technical background who are keen to build a career in technical servicing.

Responsibilities:

• Perform troubleshooting, maintenance, and repair of printers and copiers
• Carry out carry-in product evaluation and servicing
• Travel to customer sites to provide on-site support when required
• Handle tools, materials, and equipment for effective service delivery
• Provide good customer service and support to users
• Complete basic service reports and documentation

Requirements:

• NITEC / Diploma in Engineering, Electrical, Mechanical, Computer-related or equivalent discipline
• Fresh graduates with relevant technical background are welcome (training provided)
• Candidates with printer / copier servicing experience will be an advantage
• Comfortable with hands-on technical work
• Comfortable with travelling to customer sites
• Good communication and customer service skills
• Class 2B license / own motorbike is preferred (not mandatory)

Benefits:

• Learning culture where every employee is engaged in learning and development growth
• Team programs and activities that celebrate individual and team success
• Long service award recognition for committed employees
• Medical and dental benefits

Contract: 1-year (renewable)
Location: Near Tai Seng MRT

About the Role

We are looking for a Junior Field Service Technician to support the evaluation, troubleshooting, and repair of projectors.

This is a hands-on role suitable for junior candidates and fresh graduates with relevant technical background who are keen to develop skills in equipment servicing and repair.

Responsibilities:

• Perform carry-in product evaluation, troubleshooting, and repair of projectors
• Assist in servicing and maintenance of equipment
• Handle tools, materials, and equipment for effective service delivery
• Provide support to customers and respond to service needs
• Ensure proper handling and care of devices
• Complete basic service reports and documentation

Requirements:

• NITEC / Diploma in Engineering, Electrical, Mechanical, Computer-related or equivalent discipline
• Fresh graduates with relevant technical background are welcome (training provided)
• Experience in projector servicing or similar AV equipment is an advantage
• Comfortable with hands-on technical work
• Good communication and customer service skills
• Class 2B license / own motorbike is preferred (not mandatory)

Benefits:

• Learning culture where every employee is engaged in learning and development growth
• Team programs and activities that celebrate individual and team success
• Long service award recognition for committed employees
• Medical and dental benefits

Minimum requirements are experience with AWS, Kubernetes, and ECR repositories, and DataRobot knowledge is a plus as the applications are hosted on these services and requires in supporting day-to-day tasks.

Years of Experience:

At least 4 - 5years’ experience in developing, implementing and maintaining IT systems

Role and Responsibilities:

The Level 2 Support team is responsible for providing advanced technical support for the Data Streaming platform once it becomes fully operational. This role focuses on diagnosing and resolving issues escalated from Level 1 (L1) support, maintaining system stability, and coordinating with engineering and vendor teams to ensure continuous service availability and optimal performance.

Key Responsibilities:

Incident Management

• Investigate and resolve incidents escalated by the L1 support team.
• Conduct root cause analysis (RCA) for recurring or critical issues.
• Escalate complex incidents to Level 3 (L3) or vendor teams where necessary.

System Monitoring& Maintenance

• Monitor system performance, data flows, and integrations within the Data Streaming environment.
• Perform routine system health checks, log reviews, and preventive maintenance tasks.
• Implement minor configuration changes and system optimizations as required.

Problem & Change Management

• Support problem management activities by identifying and addressing underlying technical issues.
• Participate in change management processes, including testing and deployment of patches, upgrades, and new features.

Collaboration &Communication

• Work closely with L1 support, infrastructure, data engineering, and vendor teams to ensure timely issue resolution.
• Document troubleshooting procedures, resolutions, and updates for knowledge base improvement.
• Communicate technical updates and incident statuses to relevant stakeholders.

ContinuousImprovement

• Recommend improvements to monitoring tools, workflows, and processes to enhance system reliability.
• Support system audits, compliance checks, and performance reviews.

Requirements / Qualifications:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Experience in application or platform support, preferably in data systems or cloud environments.
• Familiarity with DataRobot, or datastreaming technologies is an advantage.
• Strong analytical and troubleshooting abilities.
• Proficient in incident and problem management processes (e.g., ITIL framework).
• Good communication and stakeholder management skills. 

By proceeding with the job application, you are deemed to have read and acknowledged our https://www.totalebizsolutions.com/job-applicant-privacy-policy and consented to us using the personal data you shared for the purpose stated in the said policy.

• Provide technical support via phone, chat, email, and onsite visits, including troubleshooting and fault diagnosis.
• Coordinate with team members and vendors to resolve complex technical issues.
• Communicate technical information clearly to non-technical customers.
• Stay updated on IT and security products, solutions, and industry trends.

Requirements:

• Diploma in IT or equivalent
• At least 2 years’ hands-on experience in networking or cybersecurity support.
• Motivated, fast learner, and passionate about technology.
• Able to work on the following rotating shifts:
  7.00am - 4.00pm
  9.00am - 6.00pm
  2.00pm - 11.00pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Job Summary

The Support Engineer (IT Systems) provides technical supportto ensure the smooth operation of IT systems, applications, and infrastructure.This role focuses on troubleshooting, user support, and system maintenance.

Key Responsibilities

• Provide first-level technical support for system, application, and hardware issues
• Troubleshoot and resolve incidents related to IT systems and network
• Monitor system performance and ensure availability
• Support user onboarding, system access, and configurations
• Escalate complex issues to higher-level support when required
• Maintain documentation of incidents, solutions, and system processes
• Assist in system upgrades, patches, and deployments
• Support IT infrastructure and application-related projects

Our client is looking for a 1st / 2nd Line Service Support Analyst who is technically strong, service‑focused, and motivated by working in a fast‑paced, technology‑driven environment.

This role goes beyond traditional IT support. You will:

• Support sales force and global business functions
• Work within a modern Microsoft and cloud ecosystem
• Be exposed to AI‑enabled tools, automation, and continuous improvement initiatives
• Contribute ideas on how we can improve service delivery using technology

You will act as a key point of contact for IT issues and service requests, while working closely with colleagues across regions and collaborating with the wider global Technology team.

Deliver 1st and 2nd line IT support across APAC

Own incident and request resolution within SLAs

Support Microsoft 365, Azure, devices, and network connectivity

Handle onboarding/offboarding, access, and asset management

Partner with vendors and support global tech initiatives

Maintain documentation and ensure policy compliance

Essential

• A‑Level / AS‑Level education or equivalent practical experience
• 3+ years’ experience in IT support or helpdesk roles (1st / 2nd line)
• Strong customer service mindset, ideally within a fast‑paced or sales‑led environment
• Solid experience supporting Windows devices, mobile devices, and Microsoft 365
• Strong troubleshooting and diagnostic skills
• Experience with ITSM / helpdesk systems and asset management
• Confidence working independently while collaborating within a global team

IT Associate Service Engineer

4 days, 12 hours rotating shift from 8-8

Salary: Basic $2400 + Shift allowance & attendance allowance (Gross $2800)

Location: Changi

Job scope:

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Performs all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules.
• Identify, report and address work discrepancies, defects and inconsistencies
• Generate and submit daily maintenance reports
• Perform basic system and network troubleshooting
• Any other tasks and duties as directed by the supervisory personnel or Management.

Requirements:

• Diploma/Nitec graduates in Information Technology (IT) or related qualifications are welcome to apply.
• Must be able to work in a 12-hour rotating shift work schedule.
• Experience in Microsoft Office productivity software.
• Basic Knowledge on Window servers and Milestone VMS system troubleshooting
• Basic Knowledge on Local Area Networking, switch configuration and VLANs.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

- 2 years contract (renewable/convertible)

- Up to $3,800

- Mon – Fri: 8.30am–6pm

- Ang Mo Kio /Jurong East (shuttle service from Yio Chu Kang to Ang Mo Kio MRT)

Job Responsibilities:

This position reports directly to Corporate Business Operations and is tasked with providing dependable, secure, and responsive IT helpdesk services. The IT Service Engineer is responsible for supporting end users, overseeing incident management and service requests, and ensuring the maintenance of IT assets in accordance with corporate policies and audit standards to facilitate efficient daily operations.

• ​Deliver Level 1 and Level 2 IT support for end-user devices, systems, and enterprise applications.
• Diagnose and resolve hardware, software, network, and access issues in compliance with SLA requirements.
• Log, monitor, and manage incidents and service requests efficiently.
• Utilize AI-driven tools to enhance productivity and optimize IT support workflows, promoting timely issue resolution and ongoing service enhancement.
• Conduct IT asset provisioning, tagging, registration, and disposal in accordance with organizational policies.
• Facilitate user onboarding and offboarding processes, including account setup and equipment management.
• Provide support for meeting rooms, collaboration platforms, and end-user productivity solutions.
• Escalate complex technical and security matters to appropriate teams when necessary.
• Develop and maintain SOPs, knowledge base documentation, and other support materials.
• Project and Ad Hoc Responsibilities: Supervise assigned IT projects and undertake additional IT-related duties as required.

Period:

• 2 years contract (renewable/convertible)
   

Location:

• Ang Mo Kio /Jurong East (shuttle service from Yio Chu Kang to Ang Mo Kio MRT)  

Working hours:

• Mon – Fri: 8.30am–6pm 

Salary:

• Up to $3,800

Job Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• One to three years of experience in IT Helpdesk, Desktop Support, or Service Desk positions.
• Familiarity with Windows operating systems, Microsoft 365, endpoint devices, and fundamental networking concepts.
• Excellent customer service, communication, and problem-solving abilities.
• Demonstrated organisational skills with the ability to manage multiple tasks efficiently.
• Proven capability in practising cybersecurity policies, including proficiency in key cybersecurity principles, vulnerability scanning, and system hardening methods.
• Exposure to ITIL methodologies, ISO 27001 standards, or audit-related environments is considered advantageous.
• Experience with or familiarity in AI development, participation in AI-related projects, or knowledge of AI technologies is highly regarded.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

faiza@successhrc.com.sg (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg 

Job Summary:
The IT Support Specialist is responsible for providing technical assistance andsupport for incoming queries and issues related to computer systems, software,and hardware. This role ensures smooth operation of IT services and quickresolution of technical problems to support business operations.

Key Responsibilities:

• Provide first-level support for hardware, software, and network issues via phone, email, or in-person.
• Install, configure, and maintain computer systems, laptops, printers, and other IT equipment.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Maintain and update documentation of IT processes, systems, and troubleshooting steps.
• Assist in setting up new user accounts, email, and access permissions.
• Perform routine maintenance and upgrades of software and hardware.
• Escalate unresolved issues to senior IT staff or vendors when necessary.
• Monitor IT systems for performance, security, and potential issues.
• Provide guidance and training to end-users on best practices and IT policies.

Required Skills & Qualifications:

• Nitec, Diploma in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in IT support or helpdesk roles.
• Knowledge of Windows, macOS, and/or Linux operating systems.
• Familiarity with networking concepts (LAN/WAN, TCP/IP, VPN).
• Knowledge of common business software (Microsoft Office, email clients, etc.).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.

Location: Changi Airport
Work Week: 5 Days
Salary Range: SGD 5,000 – 7,000

We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.

Key Responsibilities

Service Delivery & Quality

• Ensure IT and administrative services consistently meet SLA and quality benchmarks.
• Take ownership of escalations, major incidents, and service recovery, ensuring timely and effective resolution.
• Drive continuous improvement initiatives to elevate service standards.

Team Leadership & Development

• Lead and inspire the Service Desk team by managing resourcing, training, mentoring, and performance evaluation.
• Champion a customer-first culture, fostering accountability and service excellence.
• Play a key role in talent acquisition and building a strong, future-ready team.

Process & Tools Optimization

• Ensure effective utilization of the tools (e.g., ServiceNow) for seamless ticketing and workflow management.
• Keep documentation, workflows, and processes up-to-date and aligned with best practices.
• Identify and implement innovations to enhance service desk efficiency.

Stakeholder Engagement & Reporting

• Represent the service desk in regular cross-functional meetings.
• Deliver insightful weekly and monthly reports, providing actionable recommendations.
• Offer feedback to refine the IT Service Desk playbook and drive operational improvements.

Strategic Growth & Industry Best Practices

• Stay ahead of emerging industry trends and integrate relevant practices into operations.
• Align service delivery with ITIL frameworks and global service management standards.
• Support the development of long-term strategies to future-proof the service desk.

Qualifications & Skills

Education & Certifications

• Degree in Computer Science, Information Technology, or related fields.
• ITIL 3 Foundation certification.

Technical Skills

• Proficiency in end-user computing, M365, networking, and AV solutions.
• Strong hands-on experience with ESM tools (e.g., ServiceNow).

Experience

• At least 3 years of IT Service Desk management experience in a corporate environment.

Soft Skills

• Exceptional leadership, communication, and stakeholder management skills.
• Strong strategic thinking, multitasking, and time management abilities.
• A natural customer advocate with a passion for service excellence.

We are looking for a dedicated and diligent team player to join us as an IT Assistant for the following:

- Assist staff in troubleshooting matters

- Assist with Access Card activations / deactivations

- Assist in the issuance of laptop and desktop to all staff

- Assist with the purchase and stock take of all IT equipment

- Assist with all the documentation to keep track of IT equipment issuance

- Assist with the set up of any new IT equipment (eg: temperature scanner, thumb print scanner, etc)

- All other ad-hoc work

Requirements:

• Diploma/ Degree in IT or equivalent studies.
• Minimum 1 year of work experience as IT support
• Able to multi-task and work independently
• Awareness of Cybersecurity is an added advantage

Job Summary:
We are seeking a proactive and customer-centric IT Helpdesk Engineer to deliver first-line technical support across enterprise IT environments. This role is the frontline of IT service excellence, ensuring seamless end-user experience, rapid incident resolution, and strict SLA performance.

Key Responsibilities

• Provide L1 and L2 technical support for desktops, laptops, mobile devices, and business applications
• Diagnose and resolve issues related to Windows, Microsoft 365, email, VPN, printers, and network connectivity
• Manage incident and service request tickets via ITSM tools with full documentation
• Perform user account administration in Active Directory and Azure AD
• Support onboarding, offboarding, and asset deployment activities
• Escalate complex technical issues to infrastructure and application teams
• Maintain strong communication with users on ticket status and resolution progress
• Ensure compliance with security, audit, and operational procedures
• Participate in shift rotation and standby support when required

Required Technical Skills

• Strong troubleshooting experience in Windows 10 and 11 environments
• Hands-on exposure to Microsoft 365, Outlook, Teams, and OneDrive
• Basic network knowledge including LAN, WAN, DNS, and VPN
• Familiarity with ITSM platforms such as ServiceNow, Remedy, or equivalent
• Basic knowledge of Active Directory and endpoint management tools
• Experience supporting hardware, printers, and mobile devices

Qualifications and Experience

• Diploma or Degree in Information Technology or related discipline
• Minimum 1 to 3 years of service desk or IT support experience
• Fresh graduates with strong technical aptitude are welcome to apply

Core Competencies

• Strong customer service and communication skills
• High sense of ownership and accountability
• Ability to thrive in fast-paced support environments
• Structured problem solving and documentation discipline
• Team-oriented with strong learning agility

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

5 day work week : Monday to Friday

Location : Changi Airport

Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.

· Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the team.

· Leads the team to perform service recovery in the event of issues.

· Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.

· Mentor, provide guidance and support to the Service Desk team.

· Lead and develop the service desk team, including hiring, training, and performance evaluations.

· Ensure the team knows how to use the provided tool (e.g., ServiceNow) effectively for ticket management and service delivery.

· Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.

· Identify and implement improvements along with updating of documentation for service desk processes and procedures.

· Foster a customer-centric culture within the team, emphasising excellent customer service.

· Attends regular meeting (weekly and monthly) with the Team and prepare weekly and monthly reports.

· Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.

· Provide suggestions to the team on what to update in the IT Service Desk playbook, ensuring it is comprehensive and current.

· Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

· Degree in Computer Science, Information Technology, or a related field.

· ITIL 4 Foundation Certification

· ITIL 4 Intermediate / Expert preferred

· Project Management Professional (PMP) or similar will be an added advantage.

· Strong understanding of minimally end user computing devices, M365 applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage

· Proficiency in using ESM tools such as ServiceNow.

· Prior experience in a service delivery or IT management role within a corporate environment.

· Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

· Excellent leadership, team and stakeholder management skills.

· Strong communication and interpersonal skills.

· Strategic thinking and problem-solving abilities.

· Strong time management and multitasking skills.

· High level of customer service orientation.

Job Responsibilities:

• Provide daily technical support for system security, network (LAN, VPN, WAN) Firewall, Anti-virus, Servers, Network Attach Storage, Level 1 Network / System / Security Management and Backup
• Liaise and work closely with vendor on clinic management system migration and data verification with the Doctors and end users.
• Liaise and work closely with vendor regarding system integration with Power BI / internal system
• Support and work closely with imaging vendors to support clinic’s imaging modalities
• Level 1 onsite / remote trouble-shooting and support including setup of end user computing device
• Participate in dispatch, phone and incident support user-administration and IT hardware asset management
• Provide administration and Level 1 support for clinical applications
• Monitor and manage IT help-desk tickets, log, track and execute issue to completion
• Liaise with vendors for quotations & support escalation matters
• Assist in new clinic setup, clinic relocation or clinic closure
• Provide IT field support to end users, mainly to clinics' system support or 1st level application system support to multiple sites in Singapore (Clinic Management System, Workstation, Mobile Devices, Printer / Label Printer / Scanners, Wireless Access Point, Digital Phone)
• Support the organization’s IT infrastructure ensuring it operate in an optimum and secure manner
• System administration and backup operation for Windows operating system equipment and anti-virus software
• Ensure all critical systems are up to date with their latest patches / firmware
• Maintain proper and updated configurations and documentations on the network and system landscape
• Participate in technology evaluation and provide recommendation
• Work closely with users, vendors to test and deliver system enhancements or mini-projects to ensure quality and on-time delivery
• Assist in application implementations, roll outs & deployments
• Convey and coordinate with business user, vendor and IT resources

Requirements:

• Diploma in IT or related field and minimum of two (2) years related experience
• Strong technical knowledge of hardware and software
• Domain knowledge in Healthcare Industry (Advantage)
• Good analytical, interpersonal and problem-solving skills with strong end-to-end communication and troubleshooting skills. Team player to be able to work in a lean IT environment.
• Candidates with minimum of three (3) years of IT administration experience would be considered