Total 648 contract manager job vacancies in Customer Service category

Key Highlights

• Contract Duration: 12 months (1 year)
• Working Hours: 9.00am – 6.30 pm (Monday to Friday)
• Location: Thomson Road, Singapore
• Salary: SGD 2,580 – 3,160

Job Description

1. Foster Parent Training & Engagement

• Support the coordination and administration of training programmes for foster parents.
• Liaise with foster parents on outreach and engagement initiatives, including events and sharing sessions.
• Assist in planning, coordinating, and following up on engagement activities.

2. Fostering Publicity & Outreach

• Liaise with partner organisations, fostering agencies, and vendors to support outreach efforts and ensure smooth execution of events.
• Assist in the planning and coordination of publicity campaigns and outreach activities related to fostering.

3. Management of Fostering Applications

• Support the end-to-end application process, ensuring a smooth and positive experience for applicants.
• Engage applicants to follow up on required documentation and processes.
• Conduct pre-assessment interviews and coordinate with partner agencies where necessary.

Job Requirements

• Minimum Diploma or Degree in Arts & Social Sciences, Business, Psychology, or related fields (e.g., volunteer or event management).
• Strong written and verbal communication skills with attention to detail.
• Ability to engage effectively with both internal and external stakeholders.
• Good project management and problem-solving skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• A team player who is also able to work independently under pressure.
• Willing to work on weekends and after office hours when required.
• Fresh graduates are welcome to apply.

Only shortlisted candidates will be notified.

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BGC Group Pte Ltd (Outsourcing)

EA 05C3053

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

• Assist in providing casework intervention and counselling services, facilitate groups, conduct and implement structured programmes for the clients and their families.
• Conducts comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, education and health information as appropriate to develop a creative and cost-effective case plan.
• Assists in coordinating group work and community development activities and programmes, supporting community events.
• Serve as the primary point of direct administrative contact, referral service and liaison with external stakeholders.
• Performing administrative functions and maintain administrative system for record updates

• Diploma in Social Work, Psychology
• Any recognised degree may also apply
• Meticulous attention to detail
• Multi-tasker with a strong work ethic
• Able to work well in a team (Team player)
• Prior experience in social service sector would be an added advantage

This role will be a one year fixed term contract.

Responsibilities:

• Greet and register patients
• Schedule patient appointment
• Coordinate specialists' consultation referrals
• Handle payments and respond to patient enquiries in a courteous and professional manner
• Manage patient concerns, ensuring timely resolution and escalation when necessary
• Communicate effectively with patients to provide a high level of customer service
• Will be stationed at Health monitoring station based on roster. Involved in taking height / weight and blood pressure for patients at Health monitoring station

Requirements:

• Minimum GCE ‘N’ level
• No exp needed, training provided
• Healthcare experience will be an advantage but not compulsory

$2500 (Fixed salary)

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Working Location: North

Working Hours: Monday to Friday Office Hours

Salary - up to $2580 per month

Contract Duration - 3 to 6 Months

Responsibilities:

• Assist with handling incoming enquiries over the phone, emails or face to face.
• Assist to update data and records
• Any other administrative duties as assigned

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills
• Proficient in MS Office

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Responsibilities:

• Responsible as overall on-site person-in-charge for property management services under this Building

• Responsible for smooth building/ facilities management operation including developing guidelines/ Standard Operating Procedures and advise the Building Owner with options available and best resolution based on requirements and its practices and site circumstances.

• Responsible for incident control, management, activation of rightful parties for incident response and timely reporting/ escalation.

• Responsible as Site Main Controller (SMC) under CERT team setup.

• Represent the Building Owner on Contractors’ management and to ensure Contractors’ safety compliance.

• Responsible for maintenance and upgrading activities including power shutdown for HT/LT (High Tension/Low Tension) servicing/genset load test, cyclical replacement works from planning, execution till defects closure.

• Responsible to advise Building Owner and make recommendation ensuring its maintenance regime by Contractors is timely, appropriate and adequate and licenses renewal/authorities submission are in compliance with latest authorities requirements, Acts, Regulations, Singapore Standards, Code of Practices.

• Responsible for preparation of annual OPEX/CAPEX budget, its control and monitoring.

• Liaison with its Users, customers and Contractors.

Requirements:

• Degree in Electrical Engineering / Mechanical & Air-Conditioning Engineering or equivalent with

• At least seven (7) years of relevant experience in managing similar facilities and data centre facilities, with three (3) years managerial roles in similar project scale and competent to handle key building infrastructure systems and FM200, VESDA, CRAU, BMS

• Compulsory certification:

• bizSAFE Level 2,

• CERT training / WSQ Respond to Fire & HazMat Emergency

• WSQ Implement Incident Management Processes

The role is responsible for managing day-to-day support of medium-scale maintenance projects, ensuring delivery in line with customer requirements and service level agreements. The Service Delivery Manager will coordinate health checks, application monitoring, incident handling, and customer queries. The position also involves managing vendors, service reporting, supporting business development, and guiding junior team members.

Responsibilities:

• Lead a team of Infra Engineers to perform managed service for entire IT Infrastructure
• Lead a team of Desktop Engineers to provide first level support and technical problem solving for non-IT end users
• Oversees and directs the day-to-day activities of an organization’s information technology (IT) infrastructure, ensuring that systems, services and applications work reliably and securely
• Monitoring and Incident Manage the performance of business-critical systems to prevent delays and quickly resolve ongoing issues
• Ability to engage organization’s management
• Set guidelines, policies and procedures and drive the execution
• Able to manage multiple deadlines - self-starter, able to prioritize appropriately
• Proficient in managing onsite as well as remote teams, as well as coordinating and communicating customer requirements
• Be proactive in highlighting potential issues or service improvement
• Provide supporting documentation, reports, and other information to management
• Expected to work during off-peak hours on system/maintenance activities
• Be a mentor to juniors

Essential Qualifications:

• High-level understanding of various complementing technologies including Systems, Network, Security, Databases, Monitoring, Patch management, High Availability, Business Continuity, and Automation
• Preferably having technical background in EUC and server management
• 5 – 7 years of working experience in IT, out of which at least 3 years in a team management role
• Possess excellent client service skills
• Positive, resourceful, creative and detail-oriented
• Passionate toward new and existing technologies
• Be effective in interpersonal communication and problem solving
• Sharp technical, analytical, and holistic problem-solving abilities
• Independent, accountable, and take ownership
• Ability to maintain trusting client relationships

Professional and/or Technical Certifications:

• ITIL Foundation certification

To apply,simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com 

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

We are hiring under Recruit Express headcount and details of this position are:

Job Title: IT Support Engineer (Contract, up to $3500)

Key Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
• Install and configure operating systems, software applications, and updates.
• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Requirements:

• Experienced in Microsoft 365 system support.
• Experienced in IT Helpdesk and Desktop support related roles.
• Experienced in hardware, software and network issue troubleshooting.

Interested applicants please send your resume to rita@recruitexpress.com.sg and look for:

Rita Shi Tianhe

Outsourcing Team

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

The Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of digital workplace services, ensuring SLAs, XLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Service Desk, Deskside Support, IT Service Management, IT Innovation & Governance to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management - Manage the delivery of digital workplace services across client’s end user environments, ensuring alignment with SLAs, XLAs and customer expectations. Oversee the daily operations of environments, including asset management, incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Proactively identify issues and work with the respective teams to resolve incidents and perform root cause analysis. Collaborate with IT Innovation and Governance team to drive adoption towards AI-assisted service delivery model for cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management - Oversee resource allocation and capacity planning to ensure optimal service delivery and performance. Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security - Ensure that cloud services comply with external stakeholders policies, standards, and external regulatory requirements.
• Reporting and Documentation - Provide detailed service delivery reports, tracking SLAs, XLAs, KPIs, and incident metrics. Maintain documentation related to operational procedures, knowledge management and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: At least 7 years in service delivery management in digital workplace services.
• ITIL v4 Foundation

Technical Expertise:

• Strong understanding of IT Service Management tools such as ServiceNow, digital employee experience tools such as Tanium DEX, 1E Taychon, Nexthink, endpoint management MS InTune,
• Including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, budget tracking.
• Knowledge of agentic AI, digital employee experience automation tools and frameworks to enhance service efficiency.

Soft Skills:

• Excellent communication, analytical, leadership, and client relationship management skills.

Our client opening a new tuition branch in Ang Mo Kio, and we’re looking for an Assistant Centre Manager who can balance operations with a passion for student growth. Be a key part of our founding team as we expand our math-focused community!

Key Responsibilities:

• Ensure smooth daily operations, including centre cleanliness and safety.
• Achieve student enrolment/retention goals and support student reviews.
• Communicate warmly and promptly with parents, guardians, and stakeholders.
• Liaise with headquarters regarding tuition programmes, materials, and updates.
• Manage accurate financial records, payments, and audit compliance.
• Coordinate teacher schedules and assist with ad-hoc projects. 

Requirements:

• Diploma in any discpline
• Min 1 year of experience in operations, preferably in education, retail, or hospitality.
• Kind and nurturing with children; professional with parents

Working Hours: 3 weekdays (1-9pm) + 2 weekend (9am-6pm)

Salary: Up to $3,500

Location: AMK

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695

Benefits:

• Basic salary up to $3500

• Mon to Fri, 9am to 6pm

• 1 year contract (Renewable/ Extendable)

• Friendly and collaborative work environment

• On job training provided

• Location: Clementi

Job Scope:

• Handle customer enquiries and service requests, ensuring timely resolution and customer satisfaction

• Coordinate service planning and track service orders to ensure on-time instrument servicing

• Work closely with internal teams and logistics partners to manage repairs, materials, and shipments

• Manage outsourced and overseas repair processes, including documentation and follow-up

• Monitor service turnaround time (TAT) and operational performance

• Prepare service reports and support continuous process improvements

• Assist with other operational and business support tasks as required

Job Requirements:

• Min Higher Nitec/ Diploma in Supply Chain/ Managmeent or equivalent.

• Experience in administration/ customer service/ operations planning is preferred.

• Proficient in MS Office; ERP system experience is a plus

• Entry-level candidates are welcome, on job training will be provided.

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

The purpose of the job is to ensure smooth operations of all aspects of the department services which include both frontline and backend support functions.

You will assist the Manager to integrate the strategic plans of the organization, develop and implement policies, procedures and controls to ensure high level of service and operational efficiency. You will also be involved in various hospital-level projects and initiatives, specifically those which are service related.

MAIN DUTIES AND RESPONSIBILITIES

Operations

• Assist the Manager to supervise a team of ground operations staff

• Ensure smooth operation of direct admission, air evacuation, management of patient medical appointments and all patient liaison services

• Review existing work processes/workflows, and propose continuous improvement to the processes/workflows

• Develop and implement new operational workflows to support the department’s work

• Manage and co-ordinate appointments of VVIP/VIP with the respective internal stakeholders to ensure that the whole medical journey is seamless

• Host VVIP/VIP visitors and coordinate the visit with all the stakeholders involved to ensure the visit goes smoothly

• Perform frontline counter duties at times

• On rotation for 24/7 on-call duties

Team Development

• Provide On-Job Training(OJT) to new colleagues as assigned

• Coach and mentor ground team

• Develop and refine training materials and manuals

• Assist Assistant Manager/ Manager to organize roll-calls and briefing sessions

• Be an effective lead to promote collegiality and teamwork within the department and hospital

Service Quality

• Assist Assistant Manager/ Manager to attend to complaints

• Investigate complaints and incidents

• Analyze service issues and proactively develop effective solutions to solve operational and systemic problems

• Write written replies to complainants

• Conduct quality audits to ensure high service standards and adherence to procedures and guidelines

• Actively participate as a member or team lead in quality improvement projects at department/division/hospital level

Administrative and Support Functions

• Responsible for managing fixed assets and equipment of the department (phone, IT systems)

• Ensure equipment are working and liaise with the vendors or internal departments to resolve issues expeditiously to ensure minimal downtime

• Troubleshoot any technical problems encountered by the team

• Support in the collation of operational and management reports generate accurate statistics for management’s decision making

• Ensure all documents and data are properly stored, filed and disposed of in accordance to hospital’s data governance polices

General

• Participate in hospital-level projects and workgroups

• Organize meetings, write meeting minutes and follow-up on meeting action points at department/division/hospital level

• Participate in emergency planning exercise and render support in any hospital emergency or incidents when required

• Assist to carry out any other duties assigned

JOB REQUIREMENTS

• Bachelor's Degree in any discipline

• At least 2-3 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting roles

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

Responsibilities

• Act as the key liaison between Customer Service, Business Units, and Supply Chain teams.
• Handle inquiries and ensure timely, accurate responses with proper follow-up.
• Coordinate with Customer Service and Warehouse on stock availability and related issues.
• Ensure clear communication and follow through on all requests until completion.
• Support repacking activities and verify related documentation.
• Ensure accuracy and timely closure of process orders.
• Coordinate with Planning and Warehouse to maintain product quality and compliance.
• Assist with operational and regulatory-related requests.
• Compile and maintain supply chain KPI reports with accurate and timely data.
• Monitor key metrics and flag issues or gaps.
• Provide insights to support operational improvements.
• Support initiatives to improve workflows, documentation, and compliance processes.
• Identify gaps and work with teams to enhance systems and procedures.
• Assist in standardizing processes across teams.

Requirements

• Min Diploma/ Degree in any related course of studies
• Experience in customer service and liaising with sales department
• Comfortable with 1 year contract

All qualified applicants, please send in your resume to:

triciagoh@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

*GOV* Service Delivery Manager| EUC

• Working arrangement: Hybrid working arrangements
• Working location: Central
• Salary Package: Up to $9,000 + AWS

Join our dynamic team and play a pivotal role in shaping the future of enterprise-level end-user computing services. You'll have the opportunity to lead innovative initiatives, drive standardization across desktop services, and enhance user satisfaction within a supportive and collaborative work environment.

Job Responsibilities

• Provide essential enterprise-level end-user computing services, ensuring high availability and reliability.
• Plan and execute new initiatives and enhancements that leverage innovative endpoint technologies to drive organizational efficiency and user satisfaction.
• Collaborate with team leaders and outsourced service providers to plan, manage, and deliver projects aimed at maintaining, enhancing, or developing new desktop services.
• Lead projects to standardize desktop services across the organization, reducing operational overhead and improving service delivery and user satisfaction.
• Supervise and maintain desktop services, ensuring alignment with organizational standards and service level agreements with outsourced providers.

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
• Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
• An adaptable and bold individual who dares to innovate and take smart risks

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

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Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441
ScienTec Consulting Pte Ltd - 11C5781

Responsibilities:

• Oversee quotations, order processing, and customer requests with high accuracy and service quality
• Manage end-to-end customer operations from quotation to after-sales support
• Monitor and improve turnaround times, service levels, and customer satisfaction
• Own and optimise CRM(HubSpot), ensuring data accuracy, reporting, and pipeline visibility
• Develop dashboards and insights to support decision-making and drive CRM adoption/automation
• Collaborate with Sales on pricing, quotations, and deal progression
• Track pipeline performance and identify growth opportunities
• Improve workflows, implement SOPs, and drive operational efficiency
• Lead, coach, and manage the Customer Experience team, setting KPIs and driving performance
• Promote a customer-focused, results-driven culture

Requirements:

• Bachelor’s degree in Business, Engineering, or related field
• 5–10 years’ experience in customer operations, sales support, or commercial roles
• Experience with CRM systems (HubSpot preferred)
• Strong commercial acumen (pricing, margins, sales processes)
• Background in B2B industrial/engineering/distribution preferred
• Team leadership and people management experience

Please state your availability, current and expected salary in the resume.

We regret that only shortlistedcandidates will be notified.

GMP Technologies (S)Pte Ltd   |   EA Licence: 11C3793   |  Eddie Tang |   Registration No: R1221129