Total 675 contract manager job vacancies in Customer Service category

Responsibilities

Service Operations & Delivery

• Manage day-to-day BAU operations for biometric applications, systems and related infrastructure.

• Ensure system availability, operational stability, and compliance with

SLA/KPI requirements.

• Coordinate and monitor support activities across multiple support teams, vendors, and stakeholders.

• Lead operational reviews and service governance meetings with customers.

Incident Management & Investigation

• Lead major incident handling, troubleshooting coordination, and service recovery activities.

• Drive root cause analysis (RCA) and ensure proper corrective and preventive actions are implemented.

• Coordinate with technical teams for incident investigation, log analysis, and escalation management.

• Track incident trends and recommend improvement actions to reduce recurring issues.

Customer Management

• Act as the primary customer-facing representative for operational and service-related matters.

• Provide timely updates, incident communication, and operational reporting to customers.

• Build strong customer relationships and maintain customer confidence during critical situations.

• Support customer discussions on operational improvements, risk management, and service enhancement initiatives.

Reporting & Governance

• Prepare operational reports, SLA/KPI reports, incident summaries, and management presentations.

• Conduct regular service review meetings with customers and internal stakeholders.

• Ensure proper documentation of incidents, operational procedures, and escalation processes.

• Maintain audit readiness and operational compliance documentation.

Continuous Improvement

• Identify operational gaps and recommend process improvements.

• Drive automation, monitoring enhancement, and operational efficiency initiatives.

• Support system upgrades, patching activities , and operational readiness activities.

Requirements

• Degree in Information Technology, Computer Science, Engineering, or related field.

• Minimum 5–8 years of experience in Service Delivery, Operations

• Management, or Technical Support environments.

• Experience managing mission-critical systems or large-scale enterprise platforms.

• Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.

• Strong experience in incident management, problem management, and customer handling.

• Experience in biometric systems, border control systems, security systems, or government projects is an advantage.

• Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.

• Strong analytical, troubleshooting, and coordination skills.

• Excellent communication and stakeholder management skills.

• Able to work under pressure and manage critical incidents effectively.

Licence no: 12C6060

Company Overview

Quantum is a Singapore-headquartered regional HR consultancy providing tailored HR solutions including manpower outsourcing and business process outsourcing services.

Job Summary

We are seeking a proactive and detail-oriented Junior Executive to provide operational and administrative support to our Clients. The successful candidate will play a key role in supporting IT systems, end-user services, vendor coordination, procurement activities, and departmental initiatives.

Responsibilities

• Provide technical support to new onboarding employees
• Supporting FIS SharePoint lists and Power BI dashboards (design, creation, updates, and maintenance)
• Raising Shopping Carts, PR/PO tracking, and GRN(requiring basic Ariba and SAP skills)
• Handling new user onboarding (documentation preparation, orientation/NDA, coordinating ID badges with security and hiring manager)
• Supporting mobile users (port-in/out, device orders, repairs, upgrades, eSIM)
• Managing telco changes or contract renewals(MSA), including migration project coordination
• Organising departmental events (planning, communications, budgeting, collections, payments, logistics, presentation materials, and post-event activities such as photo/video editing and surveys)
  
  
  Requirements
• Diploma in Information Technology, or a related discipline.
• 1 to 2 years of relevant experience in IT support, IT administration, or a similar role.
• Working knowledge of Microsoft SharePoint and Power BI.
• Basic experience with SAP and Ariba procurement processes is preferred.
• Familiarity with mobile device management
• Good communication skills with the ability to engage multiple stakeholders at all levels.
• Detail-oriented with strong accuracy and follow-through in task execution.
• Ability to handle sensitive and confidential information
  
• Privacy Notice
  By submitting your application, resume, or any personal information, you authorize Quantum to collect, process, store, and share your personal data with its business partners and other relevant third parties for the purpose of assessing your qualifications and suitability as part of the recruitment and placement process. By doing so, you confirm that you have reviewed and accepted our Job Applicant Privacy Notice.

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.

Job Title: SAP ERP Service Delivery Manager

Job Description: SAP ERP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team. This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.

Pre-requisites requirement:

• Must have experience in managing SAP ERP AMS projects.
• Must be equipped with any SAP modules (with certifications) and deep knowledge in any modules, e.g. FICO, HCM, SD, MM, WM, PP, EWM, etc.
• Must have experience in supporting pre-sales. Able to engage and manage customer independently.
• Must have experience in S/4HANA support.
• Logical and structured thinking.
• Motivated to learn new technology.
• Cloud experience.

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirements:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation
• Motivated to learn new technology
• Working in tight deadlines and short notice is very common
• Readiness to learn and deliver additional modules

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

Location: West/ Central/ Northeast

Employment Type: Full-time

Working Hours: Mon - Fri, 10am - 7pm

Our client is a premium student care centre backed by programmes from an established enrichment provider, dedicated to fostering well-rounded development in primary school children. They are seeking a passionate and nurturing Centre Manager to lead the team and drive seamless centre operations.

Job Scope:

• Oversee daily operations to ensure smooth, efficient running of the centre
• Establish and maintain standard operating procedures, routines, and service standards
• Ensure compliance with regulatory requirements, including safety, staffing ratios, and PDPA guidelines
• Implement and monitor policies on student safety, food handling, medication, and well-being
• Conduct regular checks and audits to ensure operational excellence
• Proactively identify and manage risks to maintain a safe environment
• Oversee students’ well-being, including awareness of medical and dietary needs
• Develop and enforce behaviour management frameworks across the centre
• Guide staff in managing student behaviour and resolving complex cases
• Engage parents on student progress and behavioural matters where necessary
• Set guidelines for device usage and promote balanced, healthy habits
• Oversee student care programmes, including homework support and enrichment activities
• Monitor programme quality and student progress
• Drive continuous improvement and ensure alignment with educational objectives
• Review and enhance programmes to maintain engagement and effectiveness
• Support enrolment growth through engagement initiatives and service excellence
• Lead, coach, and develop a team of student care staff
• Manage manpower planning, scheduling, and staff deployment
• Foster a positive, collaborative, and supportive work environment
• Oversee administrative functions including student records, billing, and documentation
• Manage centre budget, expenses, and basic financial reporting

Requirements

• Minimum 4 years of experience in student care/education, with at least 1 years in a leadership role
• Strong leadership, organisational, and communication skills
• Experience in centre operations, staff management, and stakeholder engagement
• Familiar with regulatory requirements in the student care sector
• Proactive, responsible, and able to manage multiple priorities effectively

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

Job Description

· Able to provide recommendation and solution to customer in term of troubleshooting in accordingly to maker’s guidelines.

· Able to hand on and lead a team consists of engineer & technician to carry the job in anchorage, terminal, shipyard or during voyage repairs.

· Prepare Risk Assessment and plan for the work to be carried out.

· Work with internal and external stakeholders to achieve service excellence.

· Oversee the workshop operations and plan the workload accordingly.

· Responsible for continual improvement

· Other Ad-hoc duties as assigned by the Management.

Requirement

· Min Diploma in Marine engineering with 7 or more relevant working experience.

· Prefer with at least 4 – 5 years of sailing experience as Chief Engineer

· Good working knowledge in handling 2 stroke or 4 stroke engine or other machineries repairs whether is in workshop, onboard or during voyage.

· Positive mindset, Self-starter, team player, strong management skills and possess good analytical and solving skills and ability to work and adapt in a dynamic environment

· Able to lead and guide the team at short notice to achieve results.

· Able to travel and sail with the vessel when required at very short notice.

Key Responsibilities

• Maintain and support daily operations of Windows servers and Active Directory environments.
• Manage and support virtualization platforms such as VMware vSphere.
• Assist in configuring, upgrading, and maintaining network equipment including routers, switches, and firewalls.
• Troubleshoot network issues and support LAN operations, including routing and switching environments.
• Provide Level 1 and Level 2 support for network connectivity, hardware, and performance-related issues.
• Monitor network performance and identify anomalies using tools such as SolarWinds.
• Perform system monitoring, health checks, backup validation, recovery support, troubleshooting, and issue resolution.
• Support installation, maintenance, and troubleshooting of software and hardware, ensuring operational continuity.
• Ensure airport operational systems and infrastructure platforms are available and stable.
• Assist in incident management, troubleshooting, escalation, and service restoration following operational procedures.
• Collaborate with internal teams, vendors, and stakeholders during operational tasks, maintenance, and incident resolution.
• Participate in system implementation, testing, maintenance, and operational readiness activities.
• Support basic network security tasks, including firewall rule adjustments and access control updates.
• Maintain and update network diagrams, topology maps, SOPs, operational records, technical documentation, and change records.
• Conduct operational activities in alignment with ITIL service management practices and established procedures.
• Provide occasional after-hours, standby, or shift support as operationally required.

Qualifications

• Diploma or degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as Microsoft, VMware, Cisco, or ITIL are advantageous.
• Foundational certifications like CCNA are preferred.

• Familiarity with Windows Server and Active Directory environments.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPN, NAT, routing, switching, and LANs.
• Foundational understanding of networking and IT infrastructure.
• Exposure to VMware vSphere virtualization environments.
• Basic knowledge of SQL or database concepts is advantageous.
• Familiarity with Palo Alto and Fortinet firewall platforms is preferred.
• Experience with network monitoring tools such as SolarWinds is advantageous.
• Understanding of ITIL service management practices is preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Willingness to learn and support multiple IT platforms.

Experience

• 2–3 years of experience in IT operational, infrastructure, or systems support is preferred.
• Exposure to networking, virtualization, Windows Server, firewall, or infrastructure support is advantageous.
• Experience in supporting 24x7 or mission-critical operational environments is a plus.
• Experience in airport, aviation, or large-scale operational environments is advantageous.
• Experience in customer-facing roles or coordinating with stakeholders is preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 5WR6WV7R

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The CRM & Customer Lifecycle Manager is responsible for developing and driving customer lifecycle and retention strategies for The Wonder Shop, Mediacorp's content-driven ecommerce platform. This role focuses on maximising customer lifetime value through CRM, loyalty, and personalised engagement across owned channels.

Working closely with the Marketing & Growth Strategy Manager, this role translates overall growth strategy into effective lifecycle programmes, ensuring strong customer retention, engagement, and repeat revenue contribution.

Key Responsibilities

1. Customer Lifecycle Strategy & Execution

• Develop and implement end-to-end customer lifecycle strategies across onboarding, activation, retention, and reactivation.

• Design and optimise automated customer journeys based on behavioural and transactional data.

• Continuously refine lifecycle touchpoints to improve engagement, conversion, and repeat purchase rates.

1. CRM & Retention Marketing

• Own CRM channels (email, and other owned platforms) as key drivers of customer engagement and revenue.

• Plan and execute CRM campaigns, including newsletters, triggered flows, and targeted communications.

• Ensure consistency of messaging and alignment with overall marketing campaigns.

1. Segmentation,Personalisation& Customer Insights

• Lead customer segmentation strategies to enable targeted and personalised communication.

• Leverage data to identify key customer cohorts, behaviours, and opportunities for growth.

• Translate insights into actionable CRM strategies that improve customer experience and performance.

1. LoyaltyProgrammeDevelopment

• Support the development and optimisation of loyalty programmes to drive retention and frequency.

• Design engagement mechanics (rewards, tiers, incentives) that encourage long-term customer relationships.

• Monitor loyalty performance and recommend enhancements.

1. Database Growth & Health

• Drive initiatives to grow and strengthen the customer database across digital touchpoints.

• Ensure best practices in database management, segmentation structure, and data hygiene.

• Monitor deliverability, engagement health, and compliance standards.

1. Performance Management &Optimisation

• Own CRM performance metrics including engagement rates, conversion, retention, and revenue contribution.

• Conduct testing strategies (A/B testing, journey optimisation) to continuously improve outcomes.

• Provide regular performance insights and recommendations to inform broader growth strategy.

1. Cross-Functional Collaboration

• Partner with Marketing, Merchandising, and Digital teams to align CRM initiatives with broader campaigns and business priorities.

• Work closely with the Marketing & Growth Strategy Manager to ensure lifecycle strategies support overall business goals.

• Contribute to planning discussions with a strong customer and retention perspective.

Skills & Requirements

• 4-7 years of experience in CRM, lifecycle marketing, or retention marketing

• Strong experience with CRM platforms (e.g., Dot Digital, Braze, Klaviyo, etc.)

• Proven ability to build and optimise lifecycle programmes and automated journeys

• Strong analytical skills with the ability to translate data into actionable insights

• Experience in loyalty programme design or customer engagement strategies is a plus

• Ability to balance strategic thinking with hands-on execution

• Strong stakeholder management and communication skills

Responsibilities:

• Greet and register patients
• Schedule patient appointment
• Coordinate specialists' consultation referrals
• Handle payments and respond to patient enquiries in a courteous and professional manner
• Manage patient concerns, ensuring timely resolution and escalation when necessary
• Communicate effectively with patients to provide a high level of customer service
• Will be stationed at Health monitoring station based on roster. Involved in taking height / weight and blood pressure for patients at Health monitoring station

Requirements:

• Minimum GCE ‘N’ level
• No exp needed, training provided
• Healthcare experience will be an advantage but not compulsory

$2500 (Fixed salary)

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

We Are Hiring~

Contract Customer Service Admins x 5 | Up to $2500 | West

• Mon - Fri (West) / 5.5 days (Central)
• 1 year contract (Renewable / Convertible)

- Liaising with customers via phone / email

- Adminstrative duties

- Good in MS office and multi-tasking

Interested applicants, pls send detailed resume to:

rene@onehirestaffing.com | +65 97979305

(Pls indicate - CS ADMIN)

Rene Tay Li Fen | R1104564 | One Hire Staffing Pte Ltd | 25C3058

Contract Duration

·        3 August 2026 to 19 November 2026

This engagement is aligned with the school calendar. No work is required during the June, September, and Year-End (November to December) school holiday periods, as well as the scheduled school holidays listed below: -

2026 School Holiday Periods

·        September Holiday: 7 - 11 September

·        Year-End Holiday: 23 November - 31 December

2026Scheduled School Holiday

·        PSLE Oral: 12 – 13 August

·        Teachers' Day: Friday 4September

·        PSLE Listening Comprehension: 15 September

·        Children's Day: Friday 2October

·        PSLE Marking Days: 12 – 14 October

·        Admin Day: 11 November

Working Location

·        Yishun

Working Hours

·        5 Days

Mondays to Wednesdays & Fridays: 8.00am to 2.15pm

Thursdays: 8.00am to 4.15pm

Lunch: 45 mins

Offered Salary

• S$2,500 to S$2,800 per month

Requirements

·        Minimum Diploma in Nursing

·        Minimum 2 years of related working experience in a similar position is preferred

• Must have a valid first-aid with CPR and AED certification
• Preferred to have relevant clinical nursing experience in local clinics, hospitals, or medical centers

·        Able to communicate clearly and professionally both with young primary school children and with parents/guardians

Job Description

Manage and operate the school sick bay by attending to primary school students.

Scope of Duties Responsibilities include providing basic first aid and assessing and managing minor injuries and illnesses, strictly in accordance with school policies and established procedures. The role involves maintaining accurate sick bay records, including recording students’ arrival time, departure time, presenting condition, actions taken, and any follow-up arrangements, in line with school documentation requirements.

The role requires communication with parents/guardians in accordance with school guidelines, including updating parents/guardians on their child's injuries or current medical situation, and attending to any enquiries they may have.

The role also includes ensuring the sick bay is adequately stocked and orderly, maintaining cleanliness and hygiene standards, and implementing the school’s emergency response procedures for serious medical incidents, including prompt escalation to designated school personnel and/or emergency services, where required.

EA License No.:96C4864

Reg No.: R1106928TOH LAY HOON (JESSICA)

Tuition Centre Manager — Cambridge Learning Group
491 Jurong West Ave 1 · Primary–Secondary tuition centre

Run our centre, lead the tutor team, and grow our weekend classes.
This isn't a front-desk role — you'll report directly to the founder with real autonomy and a path to senior leadership.

What You'll Own

• Grow Sat & Sun classes — recruit tutors, enrol students. Your flagship KPI.
• Lead the tutor team (Maths, English, Science, Chinese, POA): scheduling, huddles, check-ins.
• Own the parent experience: WhatsApp, check-in calls, complaints, renewals.
• Run lead follow-up and the conversion funnel.
• Coordinate holiday programmes and assessment cycles.
• Track utilisation and retention weekly, and partner with the founder on growth.

What We Offer

• Salary: $2,700–$2,800 (probation), $3,000–$3,500 on confirmation.
• Bonus & commission after confirmation, tied to retention and fill rate.
• Schedule: Months 1–9, Mon–Fri 2–9pm + Sat 10am–7pm (44 hrs). Once Sunday classes launch, shift to Wed–Sun, Mon & Tue off (42 hrs).
• Direct founder mentorship + exposure to marketing and ops strategy.
• 14 days leave (7 flexible + 7 in December).

You're a Fit If You

• Have 1+ year in operations or centre management (fresh grads with the right attitude welcome too).
• Speak English plus Mandarin, Malay, or Tamil.
• Can track 100+ students and a tutor roster.
• Know WhatsApp Business, Google Workspace, and AI tools.
• Are Singaporean or PR.

How to Apply
Send your CV + a 3-line answer to: "A parent WhatsApps you at 9pm — their Sec 3 child wants to quit AMaths. What's your first reply?"

About the role

Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications). Act as the primary customer interface and trusted advisor, ensuring clear communication and stakeholder satisfaction. Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.

Key responsibilities

• Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications)

• Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews

• Maintain service continuity and incident response readiness, including after-hours escalation management

• Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions

• Champion service improvement initiatives (e.g., automation, observability dashboards, and event correlation tuning)

• Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management

• Own the operational governance framework, including SOPs, escalation matrices, RACI charts, and service catalog alignment

• Lead weekly/monthly governance cadences (SLA review, backlog health, change risk review, vulnerability remediation)

• Conduct monthly and quarterly business reviews (MBR/QBR), presenting operational insights, trends, and risk posture

• Manage major incidents and DR scenarios, ensuring structured response, timeline documentation, and customer assurance

About you

• Min 8 - 10 years of experience in IT Operations with 5 - 7 years of AWS cloud environments

• Experience in managing Incident & Problem Management, with accountability for high-severity incident responses

• Day 2 operations in government agencies and strong knowledge of Singapore Public Sector ICT governance

• Experience supporting GCC 1.0, GCC 2.0, and GCC+ environments

Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Responsibilities:

• Greet and register patients
• Schedule patient appointment
• Coordinate specialists' consultation referrals
• Handle payments and respond to patient enquiries in a courteous and professional manner
• Manage patient concerns, ensuring timely resolution and escalation when necessary
• Communicate effectively with patients to provide a high level of customer service
• Will be stationed at Health monitoring station based on roster. Involved in taking height / weight and blood pressure for patients at Health monitoring station

Requirements:

• Minimum GCE ‘N’ level
• No exp needed, training provided
• Healthcare experience will be an advantage but not compulsory

$2500 (Fixed salary)

Interested candidates, please forward your resume to anna.chen@recruitexpress.com.sg

Anna Chen jiaxin

CEI No: R25157621

Recruit Express Pte Ltd

EA License: 99C4599

Responsibilities:

• Greet and register patients
• Schedule patient appointment
• Coordinate specialists' consultation referrals
• Handle payments and respond to patient enquiries in a courteous and professional manner
• Manage patient concerns, ensuring timely resolution and escalation when necessary
• Communicate effectively with patients to provide a high level of customer service
• Will be stationed at Health monitoring station based on roster. Involved in taking height / weight and blood pressure for patients at Health monitoring station

Requirements:

• Minimum GCE ‘N’ level
• No exp needed, training provided
• Healthcare experience will be an advantage but not compulsory

$2500 (Fixed salary)

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

About the Role
You will support customers in making and managing bookings for sports facilities. This is a customer-facing role where you handle enquiries promptly, follow booking terms and conditions, and ensure successful end-to-end booking processing.

Key Responsibilities

• Assist customers with enquiries on sports facility bookings (email/mailbox follow-up)

• Ensure customers adhere to booking terms and conditions and support timely payment follow-up

• Attend to users’ feedback, queries, quotation requests, and complaints

• Follow through booking requests end-to-end, from enquiry to completion

• Analyse and prepare booking reports when required

• Support user administration and system testing for the mobile application

• Provide additional operational support to the team when required

Job Requirements

• Diploma qualification

• Minimum 2 years of customer service experience

• Proficient in Microsoft Office and Excel

• Good writing and communication skills

• Prior experience with facility bookings is preferred