Total 512 construction manager job vacancies in Customer Service category

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking a detail-oriented and customer-centric Logistics (Customer Service Operations) Director / Senior Manager to lead our Customer Service Operations division, supporting the operational and commercial needs of the Gain City group of companies.

Beyond overseeing daily service operations and ensuring a positive and unified customer experience across all touchpoints, you will be responsible for delivering operational excellence, seamless service delivery, continuous improvement and leading the adoption of technology to enhance daily operations. Your leadership will ensure that every customer interaction reflects our commitment to service excellence and reliability.

Key Responsibilities

• Oversee daily operations of the customer service teams to ensure timely and appropriate responses to customer enquiries and feedback
• Lead the resolution of high-impact escalations and service disruptions, ensuring clear communication and effective recovery plans
• Lead, coach and develop high-performing teams of managers and frontline agents to drive engagement and continuous performance improvement
• Develop and implement customer service frameworks, standards and procedures that support long-term business goals and enhance customer satisfaction
• Explore, evaluate and adopt customer support tools and platforms to automate processes and improve service capabilities
• Set and monitor KPIs such as response time, resolution rate, CSAT and first-contact resolution, and identify areas for improvement
• Produce comprehensive reports and actionable insights on customer trends, pain points and service metrics to support strategic decision-making
• Ensure full compliance with government regulations and internal SOPs

Qualifications and Requirements

• A minimum of a bachelor’s degree in business administration, communications, operations management or a related discipline
• A minimum of 5 years of experience in customer service operations, with a minimum of 2 years in a leadership role
• Experience in managing customer service teams at scale and in hybrid environments
• Proficient in customer support tools and platforms
• Strong analytical and problem-solving skills
• Experience in service industries such as retail or e-commerce is a plus

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

If you are passionate about leading high-performing service teams and driven to shape exceptional customer experiences at scale, apply now to be a part of our growing team!

Note

• Only shortlisted candidates will be notified

We are seeking an experienced Service Delivery Manager to oversee the operation, maintenance, and continuous improvement of IT systems. This role ensures reliable, secure service delivery by managing teams, vendors, and SLAs while driving operational excellence.

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Key Roles

• Own end-to-end customer operations across quotation, order management, and account servicing.
• Lead CRM as a core business platform to drive visibility, discipline, and insights.
• Support Sales with strong commercial judgment across pricing, pipeline, and customer strategy.
• Drive continuous improvement, standardization, and automation across workflows.
• Build, lead, and develop a high-performing, customer-centric team.

Job Responsibilities

• Oversee daily execution of quotations, order processing, and customer requests, ensuring high standards of accuracy, responsiveness, and service quality.
• Manage end-to-end customer operations from quotation through order fulfilment and after-sales support.
• Monitor and improve turnaround times, service levels, and customer satisfaction metrics.
• Own and optimize CRM (HubSpot) as the central platform for customer and sales operations.
• Ensure data accuracy, pipeline visibility, and reporting consistency across teams.
• Develop dashboards and generate actionable insights to support management decision-making.
• Drive CRM adoption and implement automation to improve efficiency and reduce manual work.
• Partner closely with Sales on quotation quality, pricing execution, and deal progression.
• Apply commercial judgment to balance competitiveness, margins, and customer value.
• Track pipeline health, conversion rates, and customer trends to identify opportunities.
• Identify inefficiencies and redesign workflows to improve scalability, consistency, and speed.
• Implement SOPs and best practices across customer operations.
• Lead continuous improvement initiatives aligned with business objectives and principal standards.
• Lead, coach, and develop the Customer Experience team to build a high-performance culture.
• Set KPIs, monitor performance, and drive accountability across the team.
• Foster a customer-centric, proactive, and results-driven mindset.
• Other duties and assignments as assigned from time to time.

Job Responsibilities

• Bachelor's degree in Business, Engineering, or a related discipline
• 5–10 years of relevant experience in customer operations, sales support, or commercial roles
• Proven experience managing or optimizing CRM systems (HubSpot preferred)
• Strong commercial acumen with understanding of pricing, margins, and sales processes
• Experience in B2B industrial, engineering, or distribution environments is highly preferred
• Prior experience in team leadership and people management

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

• Lead daily operations of 3 Centers, manage multidisciplinary teams, and ensure holistic care for clients.
• Oversee assessments, admissions, and reviews; ensure compliance with MOH regulations, nursing standards, licensing, and inspections.
• Plan manpower, manage staffing, and provide coaching, training, and performance support to staff.
• Develop and maintain policies, procedures, and workflows to enhance care delivery and operational efficiency.
• Promote centre services through outreach, events, and partnerships to increase awareness and client enrolment.
• Handle regulatory submissions, workload reporting, and subvention matters.
• Ensure cost-effective use of resources while maintaining quality and productivity.
  

Job Requirements:

• Minimum Diploma in Social Work/Community Care/Gerontology.
• Minimum 6 years experience working in Supervisory.
• Working hours: 5days, 8.30am-6pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Highlights

• Premium After School Care Centre

• Career Development & Growth Opportunities

• Performance Bonuses

Job Responsibilities

• Oversee daily centre operations—managing staffing schedules, ensuring programme delivery (academic support, enrichment, holiday activities), coordinating logistics, and upholding safety standards

• Ensure smooth execution of curriculum-based programmes and daily routines as planned

• Recruit, train, supervise, mentor, and evaluate centre staff, including student care teachers

• Organise and facilitate parent engagement activities like meetings, workshops, and events

• Manage administrative tasks such as enrollment, attendance tracking, student records, and fee/payment follow-ups

• Familiar with the MOE Syllabus up to date

• Ability to teach and support upper and lower primary students (Primary 1–6) in core subjects—Chinese, English, Mathematics, and Science—ensuring strong academic guidance and progress

Requirements

• Diploma or Bachelor Degree in Education, Early Childhood, Child Development, Psychology, or related field (other relevant degrees may be considered)

• Experience in education, student care, childcare, youth work, or related sectors

• Strong leadership, people management, and organizational abilities

• Able to step in and conduct classes in the absence of teachers

• Excellent communication and interpersonal skills for engaging with students, parents, and stakeholders

Interested Candidates, please kindly send your latest resume to eeting@talentsatwork.sg or click apply now!

Talents@Work Pte Ltd (21C0501)

Ee Ting (R25127402)

About the Role

Adecco is partnering with a leading global luxury group tohire an Assistant Manager, Call Centre. In this role, you will lead and managea team of Client Service Advisors, ensuring exceptional service delivery across all communication channels while driving both service excellence and sales performance.

Key Responsibilities

• Lead and manage daily operations of the Call Centre to ensure service excellence and KPI achievement
• Supervise, coach, and motivate a team of Client Service Advisors to meet service quality and sales targets
• Act as the first point of contact for team support, escalation handling, and operational guidance
• Monitor performance metrics, identify trends, and implement action plans to improve customer satisfaction and sales conversion
• Oversee inbound and outbound interactions across phone, email, live chat, and social platforms
• Support clienteling initiatives and provide insights to enhance customer engagement and brand relationships
• Collaborate with internal stakeholders, including after-sales and repair teams, to ensure seamless customer experience
• Ensure compliance with company policies, data security standards, and operational procedures
• Support training needs identification and work closely with trainers to enhance team capabilities

Job Requirements

• Minimum 3–5 years of experience in call centre or customer service management, preferably in retail or e-commerce
• Strong leadership skills with experience managing and coaching teams
• Familiarity with CRM and contact centre tools (e.g. Salesforce, telephony systems, social media platforms)
• Experience in workforce planning, scheduling, and quality monitoring processes
• Strong customer-centric mindset with the ability to handle escalations and complex cases
• Good analytical skills with the ability to interpret data and drive performance improvements
• Excellent communication and interpersonal skills with a professional and polished demeanor

Next Steps:

Click ‘Apply here’ or email your resume to zoe.siow@adecco.com.
Only shortlisted candidates will be contacted.

EA License: 91C2918 | Personnel Registration Number: R22104771

Highlights

• Premium After School Care Centre

• Career Development & Growth Opportunities

• Performance Bonuses

Job Responsibilities

• Oversee daily centre operations—managing staffing schedules, ensuring programme delivery (academic support, enrichment, holiday activities), coordinating logistics, and upholding safety standards

• Ensure smooth execution of curriculum-based programmes and daily routines as planned

• Recruit, train, supervise, mentor, and evaluate centre staff, including student care teachers

• Organise and facilitate parent engagement activities like meetings, workshops, and events

• Manage administrative tasks such as enrollment, attendance tracking, student records, and fee/payment follow-ups

• Familiar with the MOE Syllabus up to date

• Ability to teach and support upper and lower primary students (Primary 1–6) in core subjects—Chinese, English, Mathematics, and Science—ensuring strong academic guidance and progress

Requirements

• Diploma or Bachelor Degree in Education, Early Childhood, Child Development, Psychology, or related field (other relevant degrees may be considered)

• Experience in education, student care, childcare, youth work, or related sectors

• Strong leadership, people management, and organizational abilities

• Able to step in and conduct classes in the absence of teachers

• Excellent communication and interpersonal skills for engaging with students, parents, and stakeholders

Interested Candidates, please kindly send your latest resume to eeting@talentsatwork.sg or click apply now!

Talents@Work Pte Ltd (21C0501)

Ee Ting (R25127402)

The Centre Manager provides overall strategic, research and operational leadership for RIMA, the Centre for Research on Islamic and Malay Affairs of AMP Singapore. This is the head-of-centre role with overall accountability for RIMA’s strategy, delivery and performance.

The candidate would be responsible for the following duties:

1. Strategic Leadership & Direction

• Set the strategic direction of RIMA’s research, publications and engagement work, ensuring alignment with RIMA’s mission and AMP Singapore’s organisational priorities.
• Lead efforts to monitor social, economic and policy trends affecting the Malay/Muslim community, including commissioning and/or conducting periodic environmental scans.
• Translate strategic priorities into multi-year and annual workplans, KPIs and measurable outcomes for the Centre.

2. Research Leadership & Project Governance

• Provide overall oversight for the design, implementation and dissemination of RIMA’s research projects and studies.
• Serve as Project Lead/Principal Investigator for selected flagship and externally commissioned projects, including stakeholder engagement, research design, data collection, analysis and reporting.
• Ensure that research processes adhere to ethical standards, data protection requirements and good research governance, including secure safekeeping of all research data.
• Oversee the quality assurance of research outputs (reports, briefs, commentaries, books, podcasts and other publications).

3. Organisational, Financial & Operational Management

• Oversee and manage the administrative, research and operational functions of the Centre, including human resource planning, workload allocation and performance management.
• Develop, manage and monitor RIMA’s overall budget, including project budgets, grant administration and financial stewardship.
• Put in place systems, SOPs and policies to support effective operations, risk management and compliance with AMP Singapore’s governance requirements.

4. Programmes, Events, Publications & Thought Leadership

• Lead the conceptualisation, planning and execution of RIMA’s conferences, workshops, seminars, webinars, training programmes and other public engagement activities.
• Drive RIMA’s publishing and thought leadership work (e.g. commentaries, opinion pieces, Karyawan, briefs, reports, podcasts and other platforms) on key issues affecting the Malay/Muslim community.
• Lead and oversee RIMA’s book and major publication projects, including concept development, commissioning of contributors, editorial review and coordination with designers/publishers.
• Represent RIMA at dialogues, forums, media engagements and other platforms as required, strengthening RIMA’s profile as a trusted research and thought leadership centre.

5. Stakeholder Engagement & Partnerships

• Maintain and grow strong relationships with key stakeholders – including government agencies, community organisations, funders, academic partners and international collaborators.
• Lead efforts to expand RIMA’s research networks, partnerships and collaborative platforms.
• Work closely with AMP Singapore to support its thought leadership initiatives, including follow-up to AMP Conventions and strategic projects.
• Provide, delegate and coordinate analytical and research support for AMP’s various departments and projects.

6. Team Leadership & Capability Development

• Lead, supervise and mentor the research and administrative team to ensure high-quality work, timely delivery and professional growth.
• Build the team’s capabilities in research methods, data analysis, writing, project management and stakeholder engagement through coaching and development opportunities.
• Foster a collaborative, values-driven culture within RIMA, aligned with AMP Singapore’s mission and values.

7. Governance, Reporting & Accountability

• Prepare and present regular reports, analysis and updates to RIMA’s Board and Executive Committee on strategy, research findings, finances, risks and operations.
• Report to AMP Singapore’s Board/senior management on matters related to AMP–RIMA joint projects, commissioned studies and major collaborations.
• Ensure compliance with governance requirements, including timely submissions of reports, audits, grant deliverables and contractual obligations.

Job Requirements:

• Recognised university degree in any discipline.
• Proven experience in executing or managing social science research activities.
• Minimum 6 years research experience.
• Minimum 3 years management / project lead experience.
• Strong financial management skills, coupled with excellent organisational and interpersonal abilities.
• Good writing and communication skills, with a strong command of English. Proficiency in Malay and an additional relevant language is an advantage, as this role involves handling queries and feedback from Malay-speaking counterparts regarding conferences, workshops, seminars, training programmes, and other activities.
• Experience in editorial work and managing publications.
• Strong networking capabilities and an understanding of the Malay/Muslim community will be considered an added advantage.

Centre Manager (Enrichment Centre)

Working Days:

Mon-Fri: 2pm-8 PM (2 days off day)

Sat & Sun: 9am-5pm

Work Location: Marine Parade

Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000

Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

✅Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

We are actively hiring for a client in a Nursing Home & Senior Care Centre setting in Singapore and we wish to invite interested candidates to apply the role.

Job Code: SNSM09/04/CM

Permanent Centre Manager
Job Description

• Manage full day-to-day operations and lead multi-disciplinary teams across 3 centers in Woodlands, Yishun, and Bedok.
• Direct holistic care management by collaborating with Centre Administrator, Asst/Social Worker, Staff Nurse, AHPs for Initial Assessments, Admissions and MOH regulated reviews.
• Ensure all services meet nursing standards and MOH regulations, inspections, and licensing renewals.
• Drive community initiatives, talks, and partnerships with community organizations, healthcare providers and government agencies to increase center visibility and attract new clients.
• Establish and maintain internal work processes, safety protocols, and emergency preparedness plans to ensure high-quality care delivery.
• Knowledge on subvention claims, workload submissions, and prompt reporting to government regulators.
• Oversee staff recruitment, rostering, and skills-mix optimization while providing coaching and performance management.
• Monitor budget and resource allocation to ensure cost-effective operations and improved productivity.

Requirements

• Possess a Diploma, Graduate Diploma or Degree in Social Work, Community Care or Gerontology
• Have a minimum of 6 years of experience in healthcare or a related sector.
• Display strong organizational, communication, interpersonal, and writing skills.
• Prioritize experience in a healthcare setting and demonstrate a sincere passion for eldercare.

Drop in your CV to: hr@pacificrehab.com.sg

Or WhatsApp 8022 6814

Quick SIGN UP here : https://form.jotform.com/250558451726461

• Centre Manager (Enrichment Centre)
• Working Days:
• Mon-Fri: 2pm-8 PM (2 days off day)
• Sat & Sun: 9am-5pm
• Work Location: Marine Parade
• Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000
• Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

Interested applicants can also send your resume to WA:+65 83472904 (Mr Samuel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R2412474

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

Working Days:

Mon-Fri: 2pm-8 PM (2 days off day)
Sat & Sun: 9am-5pm

Work Location: Marine Parade
Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000

Reporting to: Director / Head of Academics

Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Salary: up to $8000

Working Days & Hours: Mon-Fri Office Hours

Location: Queenstown

Job Description:
Integrate risk considerations that aligns with Group Enterprise Risk Management Framework into institutional strategy and transformation

Lead horizon scanning and emerging risk analysis

Develop and monitor Key Risk Indicators (KRIs) aligning to Balanced Scorecard metrics

Facilitate enterprise risk discussions at various levels and management platforms

Provide strategic insights across domains

Translate complex risks into clear, actionable narratives

Act as the risk advisor to various operating departments and promote risk awareness and accountability amongst management and staff.

Provide training and educational programs on risk management practices to promote a culture of safety, quality, and risk awareness among staffs at all levels.

Provide secretariat support for Risk Management Committee (or equivalent) meetings.

Assist in ad-hoc projects, investigations, and administrative duties, where required.

Job Requirements: Min Degree in Accountancy or similar w min 5 yrs of relevant experience in internal controls, compliance or audit, preferably from Accountancy firms. Experience in data protection work will be an added advantage

Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

allylok@recruitexpress.com.sg

Position: Survey Project Manager

Salary: $7,000 – $8,000 

Contract Duration: 12 months

Responsibilities:

• Assist the management team and stakeholders to achieve operational objectives. 
• Provide regular statistical reporting and updates of various survey projects progress alongside survey statistics. 
• Provide sound recommendations to strategic plans and reviews. 
• Develop project plans with identified resources and budgetary needs. 
• Prepare and complete action plans devised in the efforts to improve quality and customer service standards. 
• Implement production, productivity, quality, and customer-service standards. 
• Conduct after-action reviews to improve processes and propose new initiatives. 
• Manage various stakeholders to ensure that operations are aligned with desired business outcomes.
• Provide guidance and advice to survey interviewers to ensure that the surveys are conducted in a timely manner and expected behavior and efficiency standards are achieved. 
• Perform Root Cause Analysis for service failures and develop future preventive measures and SOPs. 
• Responsible for Business Continuity Plan (BCP) and crisis management SOPs. 
• Coordinate with various survey teams to provide solutions for escalated cases. 
• Manage deadlines and ensure timeliness of data collection.
• Any other ad-hoc duties

Responsibilities:

• Responsible as overall on-site person-in-charge for property management services under this Building

• Responsible for smooth building/ facilities management operation including developing guidelines/ Standard Operating Procedures and advise the Building Owner with options available and best resolution based on requirements and its practices and site circumstances.

• Responsible for incident control, management, activation of rightful parties for incident response and timely reporting/ escalation.

• Responsible as Site Main Controller (SMC) under CERT team setup.

• Represent the Building Owner on Contractors’ management and to ensure Contractors’ safety compliance.

• Responsible for maintenance and upgrading activities including power shutdown for HT/LT (High Tension/Low Tension) servicing/genset load test, cyclical replacement works from planning, execution till defects closure.

• Responsible to advise Building Owner and make recommendation ensuring its maintenance regime by Contractors is timely, appropriate and adequate and licenses renewal/authorities submission are in compliance with latest authorities requirements, Acts, Regulations, Singapore Standards, Code of Practices.

• Responsible for preparation of annual OPEX/CAPEX budget, its control and monitoring.

• Liaison with its Users, customers and Contractors.

Requirements:

• Degree in Electrical Engineering / Mechanical & Air-Conditioning Engineering or equivalent with

• At least seven (7) years of relevant experience in managing similar facilities and data centre facilities, with three (3) years managerial roles in similar project scale and competent to handle key building infrastructure systems and FM200, VESDA, CRAU, BMS

• Compulsory certification:

• bizSAFE Level 2,

• CERT training / WSQ Respond to Fire & HazMat Emergency

• WSQ Implement Incident Management Processes