Total 2 job vacancies by Worq Pte. Ltd.

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care.

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!

Qualifications

• Recognized diploma or degree,
• At least two years of work experience, preferably requiring interaction with a diversity of people
• Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
• Knowing multiple local spoken languages or dialects will be advantageous
• People-oriented, willing to work the ground

The Admin Executive is responsible for providing effective and efficient office management and administrative support to the Nursing Department.

You will need to:

• Assist with streamlining new and existing workflows in the department by working with relevant stakeholders.
• Support department project management.
• Coordinate meetings and provide secretariat support.
• Manage calendar of the Director of Nursing.
• Maintain and upload in the Nursing Department SOPs into the share drive.
• Provide administrative support in data collation, entry, analysis and prepare presentation slide deck as required.
• Provide cross coverage for training administrative function.
• Monitor training resources utilisation and logistics.
• Prepare Training Logistics, booking of Training Room etc
• Monitor the budget allocated to the nursing department.
• Submit claims for expenses.
• Oversee the administrative process of coordinating the Main Inservice Education schedule for CPE submission to Singapore Nursing Board.
• Be involved in department events and activities planning.
• Assist in data for Nursing Quality Dashboard and improvement initiatives.
• Assist with any other duty as assigned.

Requirements:

You should have:

• Minimum Degree holder or equivalent.
• 3 years working experience, preferably in healthcare settings
• Proficient in MS Office Applications

It would be great if you have:

• Good analytical and organisation skills
• Excellent communication problem solving , presentation and interpersonal skills.
• Ability to multi-task and work under tight timelines.