Total 3 job vacancies by Tangspac Search Private Limited

Function: Global Technology & Operations | Wholesale Banking
Reporting To: Department Head, CMOC
Work Arrangement: 5 days on-site (no flexibility due to system access requirements)

Role Overview

The First Vice President (FVP), Corporate eServices, leads the Corporate eServices function within the Cash Management Operations Centre (CMOC). This role is responsible for the end-to-end delivery, governance, and continuous improvement of digital banking services for Wholesale Banking clients, with a primary focus on the bank’s corporate internet banking platform (e.g. Infinity), as well as APIs, Host-to-Host solutions, PayNow, SGQR, Client eAlerts, and related eServices.

The role provides strategic leadership to ensure operational excellence, scalability, regulatory compliance, and superior client experience in response to growing business demand and increasing digital complexity.

Key Responsibilities

Leadership & Strategy

• Set, plan, and execute the strategic direction, goals, and priorities of the Corporate eServices team.
• Represent the function in senior management, business, technology, and stakeholder forums.
• Lead and manage a team structure comprising two direct leaders (VP1 & AVP) and approximately 25 staff (permanent and temporary).
• Build, develop, and sustain a high-performance, engaged, and service-oriented team culture.

Operations& Service Delivery

• Oversee daily operations for Corporate Internet Banking and other eServices setup and maintenance, covering client onboarding, amendments, and access management.
• Ensure service delivery meets agreed SLAs, KPIs, accuracy, timeliness, and approved Standard Operating Procedures (SOPs).
• Maintain high standards of operational controls, service excellence, and client satisfaction, including effective handling of operational issues and client complaints.

Risk, Audit& Compliance

• Ensure full compliance with applicable laws, regulations, monetary authority requirements, and internal bank policies.
• Manage operational risks through strong controls, Key Risk Indicators (KRIs), escalation protocols, and investigation of exceptions or non-compliance.
• Plan and manage internal and external audits; ensure timely remediation of audit findings and implementation of preventive measures.

Process Improvement & Digital Enablement

• Drive continuous improvement initiatives focused on Quality, Efficiency, and Productivity (QEP) and Elimination, Simplification, and Automation (ESA).
• Champion automation, Straight-Through Processing (STP), and digitalisation initiatives to enhance scalability and operational resilience.
• Lead and participate in multiple concurrent projects, including digital banking platform enhancements, API expansions, and new eServices rollouts.

People &Resource Management

• Ensure optimal manpower planning, deployment, and capability coverage across all eServices functions.
• Identify skills gaps, provide coaching and training, conduct performance reviews, and support career development.
• Promote a collaborative, professional, and inclusive working environment.

Key Requirements

• Degree in a relevant discipline.
• Minimum 10 years’ experience in Wholesale Banking Operations, specifically in Corporate Internet Banking and eServices setup and maintenance.
• Strong domain knowledge in cash management, payments, digital banking platforms, and related operational risks and controls.
• Proven leadership experience managing large operational teams with multiple layers.
• Strong experience in risk management, audit, information security, and regulatory compliance.
• Hands-on leadership style with strong analytical, problem-solving, communication, and stakeholder management skills.
• High integrity, initiative, resilience, and strong commitment to operational and service excellence.

EA: 25C2690 | R1221146

Job Description

My Client, a leading Securities Brokerage firm is looking for a detail-oriented and customer-focused Helpdesk Officer to join their Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.
• Manage and respond to incoming emails in a timely and professional manner.
• Review and process retail and corporate account opening applications (both manual and digital).
• Assess and handle account update requests, dormant account reactivations, and account closures.
• Conduct thorough KYC/AML screening and due diligence for new client onboarding.
• Process client requests including share transfers and other related services.
• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.
• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.
• Hands-on experience in retail and corporate account opening and client onboarding processes.
• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.
• Experience handling customer enquiries in a front-line or counter service environment.
• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

Skills & Competencies

• Strong communication and interpersonal skills with a customer service mindset.
• Excellent attention to detail and accuracy when reviewing documentation.
• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Strong organisational and email management skills.
• Proactive team player who is willing to take on ad-hoc tasks.

EA: 25C2690 | R1221146

Position: Helpdesk Support, Client Services- Analyst/Senior Analyst

About the job:

We are hiring for an Asian securities firm.
Work location- opp Clark Quay MRT

About the Company:

It is a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

We are looking for a detail-oriented and customer-focused Helpdesk Officer to join our Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.

• Manage and respond to incoming emails in a timely and professional manner.

• Review and process retail and corporate account opening applications (both manual and digital).

• Assess and handle account update requests, dormant account reactivations, and account closures.

• Conduct thorough KYC/AML screening and due diligence for new client onboarding.

• Process client requests including share transfers and other related services.

• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.

Experience

• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.

• Hands-on experience in retail and corporate account opening and client onboarding processes.

• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.

• Experience handling customer enquiries in a front-line or counter service environment.

• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

• Strong communication and interpersonal skills with a customer service mindset.

• Excellent attention to detail and accuracy when reviewing documentation.

• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.

• Proficient in Microsoft Office applications, especially Excel and Outlook.

• Strong organisational and email management skills.

• Proactive team player who is willing to take on ad-hoc tasks.

If you are interested, please send your updated CV to jency.chan@tangspac.com or apply via the link.

EA Reg No: 25C2690

EA License: R22105542

We regret that only short-listed candidates will be notified.