Customer Service Supervisor
2 weeks ago
Roles & ResponsibilitiesWe are looking for a Customer Service Supervisor to lead and support a team in delivering high-quality customer service. You w.....
Roles & Responsibilities
We are looking for a Customer Service Supervisor to lead and support a team in delivering high-quality customer service. You will play a key role in ensuring excellent customer experience, managing service operations, and driving continuous improvement in processes and team performance.
What You’ll Do
Lead, coach, and supervise a team of Customer Service Officers
Monitor KPIs, workload distribution, and service quality standards
Handle complex customer inquiries across multiple channels
Oversee order processing, amendments, and cancellations
Manage escalations and resolve customer issues effectively
Support CRM accuracy and maintain proper documentation
Analyse performance data and prepare reports for management
Identify and implement process improvements
Support training and development of team members
Collaborate with internal teams to ensure smooth operations
What You Bring
Minimum 5 years of customer service experience
Strong leadership and team management skills
Experience in KPI tracking, reporting, and data analysis
Proficiency in SAP, CRM systems, and Microsoft Office
Strong problem-solving and communication skills
Ability to work independently in a fast-paced environment
Organised, proactive, and detail-oriented approach
Official account of Jobstore.
