Total 7 job vacancies by Apar Technologies Pte. Ltd.

We are seeking an L1 Application Support Analyst to provide first-line support for enterprise applications. The successful candidate will be responsible for monitoring application performance, handling incidents and service requests, troubleshooting issues, and ensuring a positive user experience through timely support and resolution of technical problems.

Key Responsibilities

• Serve as the first point of contact for application-related incidents, service requests, and user inquiries.
• Monitor application health and system alerts to identify and respond to issues proactively.
• Investigate, troubleshoot, and resolve application-related problems within defined service level agreements (SLAs).
• Log, categorize, prioritize, and track incidents and service requests using ticketing systems.
• Escalate complex issues to relevant technical teams and coordinate follow-up activities until resolution.
• Communicate effectively with users by providing timely updates on incident status and resolution progress.
• Perform basic application support activities, including user access management and routine operational tasks.
• Maintain accurate documentation of incidents, resolutions, standard operating procedures, and knowledge articles.
• Collaborate with internal teams to identify recurring issues and support continuous service improvement initiatives.
• Participate in shift schedules, on-call support, or weekend support activities when required.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 1–3 years of experience in application support, service desk, technical support, or a similar role.
• Understanding of incident management, problem management, and service request processes.
• Familiarity with ticketing and service management tools.
• Basic knowledge of databases, operating systems, and enterprise application environments.
• Strong analytical and troubleshooting skills with attention to detail.
• Good communication and interpersonal skills, with a customer-focused approach.
• Ability to work independently as well as collaboratively in a team environment.
• Willingness to learn new technologies and adapt to changing business requirements.

Preferred Qualifications

• Knowledge of ITIL processes and service management best practices.
• Experience supporting enterprise applications in a production environment.
• Familiarity with SQL queries, application monitoring tools, or log analysis tools.

EA Number: 11C4879

We are seeking an L2 Application Support Engineer to provide production support for core banking applications. The successful candidate will be responsible for incident management, troubleshooting, monitoring, and ensuring the stability and availability of business-critical applications.

Key Responsibilities

• Provide Level 2 support for production applications.
• Investigate, troubleshoot, and resolve application incidents and service requests.
• Monitor application performance and batch processing activities.
• Support end-of-day (EOD) and beginning-of-day (BOD) operational processes.
• Execute job restarts and validate processing outcomes when required.
• Perform data validation and troubleshooting using SQL queries.
• Assist with root cause analysis and implementation of corrective actions.
• Support deployment activities and rollback procedures when necessary.
• Maintain operational documentation, runbooks, and support procedures.
• Collaborate with application development, infrastructure, and business teams to resolve issues.
• Prepare operational reports and maintain accurate records of support activities.

Requirements

• 1 to 9 years of experience in application support, production support, or related IT support functions.
• Knowledge of Java, JavaScript, and SQL.
• Understanding of application monitoring and incident management processes.
• Familiarity with batch processing and job scheduling activities.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Preferred Qualifications

• Experience supporting banking or financial services applications.
• Knowledge of middleware technologies and API integrations.
• Experience working in a production support environment.
• Exposure to core banking systems is advantageous.

EA Number: 11C4879

Job Description

Company Overview
We are seeking an experienced Finacle Support Engineer to manage and support core banking environments. The ideal candidate will have strong technical expertise in Finacle architecture, production support, and environment management, with the ability to work across multiple infrastructure layers.

Key Responsibilities

• Manage installation, configuration, and support of Finacle (10.x / 11.x environments)
• Provide end-to-end environment setup, including development, testing, and production systems
• Perform troubleshooting and root cause analysis for application and system issues
• Support production environments and ensure system stability and uptime
• Execute patching activities across Finacle, operating systems, middleware, and databases
• Conduct impact assessments and coordinate with infrastructure, database, and middleware teams
• Work with N-tier architecture and implement high availability configurations
• Write and optimize SQL queries for issue investigation and reporting using PostgreSQL or Oracle
• Perform environment maintenance activities such as data refresh and source refresh across environments
• Automate routine operational tasks using scripts
• Support CI/CD processes and deployment activities
• Ensure adherence to change management and release processes

Requirements

• Minimum 6 years of experience in Finacle support and environment management
• Hands-on experience with Finacle 11.x (mandatory)
• Strong knowledge of Finacle architecture and end-to-end setup
• Experience in production support within banking or financial services environments
• Proficiency in Unix/Linux commands and shell scripting
• Experience with middleware technologies such as IBM WebSphere Application Server and JBoss
• Strong SQL skills with experience in PostgreSQL and/or Oracle
• Familiarity with modern tools such as Apache Kafka and Redis
• Experience in patch management and release coordination
• Understanding of CI/CD concepts and environment lifecycle management
• Strong problem-solving skills and ability to take ownership of deliverables

Preferred Qualifications

• Experience in banking or financial services industry
• Exposure to high availability and disaster recovery setups
• Experience in automation tools and scripting for system operations
  
  EA Number: 11C4879

About the Role

We’re looking for a dynamic Service Delivery Manager to lead and elevate our regional customer and workplace IT services. This role offers the opportunity to oversee multiple sites, shape service excellence, and directly impact user experience across the organization.

As a Regional Service Manager, you will drive the delivery of end-user computing services, lead a high-performing onsite team, and ensure seamless IT operations that support business goals. If you enjoy combining leadership, strategy, and hands-on problem solving in a fast-paced environment, this role offers both challenge and impact.

Key Responsibilities

Service Management

• Oversee daily operations of customer and workplace IT services across multiple sites
• Ensure timely resolution of incidents and service requests
• Monitor performance metrics and implement continuous service improvements
• Maintain adherence to ITIL standards and service management best practices

Team Leadership

• Lead, mentor, and develop onsite support teams
• Drive performance management and foster a collaborative team culture
• Partner with HR on hiring, onboarding, and ongoing development

Customer Satisfaction

• Act as the primary contact for regional stakeholders
• Gather and analyze end-user feedback to improve service delivery
• Implement strategies to enhance customer satisfaction (CSAT)

Business Continuity

• Develop and execute business continuity and disaster recovery plans
• Manage incidents and escalations effectively
• Ensure compliance with security and operational policies

Project Management

• Lead regional IT initiatives, including infrastructure and workplace technology upgrades
• Collaborate with global teams to align with corporate standards
• Manage project timelines, budgets, and resources

Vendor Management

• Manage relationships with third-party vendors and service providers
• Negotiate contracts to ensure quality and cost-effectiveness

Reporting & Documentation

• Deliver regular reports on service performance and team productivity
• Maintain clear and accurate documentation of processes and SLAs

Requirements

Essential Skills & Experience

• Bachelor’s degree in Information Technology, Business Administration, or a related field
• Strong experience in IT service management, particularly in end-user computing
• Proven ability to manage teams across multiple locations
• Solid understanding of ITIL framework and service delivery principles
• Excellent leadership, communication, and stakeholder management skills
• Strong analytical and problem-solving capabilities
• Ability to manage competing priorities in a fast-paced environment

Nice to Have

• ITIL certification
• Experience with project management tools and methodologies
• Familiarity with modern workplace technologies and trends

Job Description

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software applications are functioning properly and meeting business requirements. You will work closely with vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements: 

• Strong analytical and problem-solving skills.
• Possess positive work attitude, self-motivated in a highly demanding environment.
• Excellent communication skills.
• Able to work collaboratively with a diverse group of stakeholders.
• Experience with application support tools and technologies.
• Good understanding of software development and maintenance processes.

EA Number: 11C4879

Key Responsibilities

* Maintain and troubleshoot PowerEdge and PowerStore systems, including OMES Plug-In, SupportAssist Enterprise, and Secure Connect Gateway Remote Connectivity systems

* Manage and perform diagnostics on Dell EMC PowerEdge servers

* Utilize iDRAC to perform BIOS updates and other system maintenance tasks

* Utilize OpenServer Manager 2.0 (OSM) to update BMC firmware

* Utilize PDTK for software updates and troubleshooting

* Verify that servers were delivered and ready for deployment exactly as they were built by Dell using Secure Component verification

* Utilize OME to discover new devices

* Access and use IPMI for troubleshooting on PowerStore systems

* Add and manage PowerStore users

* Add remote source systems to PowerStore

* Administer data migration operations

* Administer NAS, file systems, shares, and exports on PowerStore

* Apply CHAP authentication on PowerStore

* Attach, edit, and remove hosts on PowerStore

* Collect logs and data from the system using PowerStore Manager and CLI

* Configure host groups, Linux hosts, VMware ESXi hosts, and Windows hosts on PowerStore

* Configure data migration sessions to import data

* Configure file storage resources on PowerStore

* Configure local data protection with snapshots and clones on PowerStore

* Configure NFS file sharing and SMB file sharing on PowerStore

* Configure protection policies and snapshots on PowerStore

* Configure support for Virtual Volumes (VVols) on PowerStore

* Create data protection rules and policies on PowerStore

* Create NAS servers and remote system connections on PowerStore

* Create VVol datastores with Virtual Machines on PowerStore

* Create and manage volumes and volume groups on PowerStore

* Create and verify replication sessions on PowerStore

* Create ESXi host configurations on PowerStore

* Define hardware scaling options on PowerStore

* Describe and configure PowerStore integration with VMware

* Describe data reporting and analytics requirements using CloudIQ

* Describe NAS high-availability features on PowerStore

* Describe PowerStore data encryption features

* Describe PowerStore features and key use cases

* Describe PowerStore licensing

* Describe PowerStore Manager features and layout

* Describe PowerStore product configurations and models

* Describe the PowerStore base enclosure

* Describe the PowerStore expansion enclosure

* Describe the PowerStore Import External Storage data migration feature

* Describe, create, and remove protection policies on PowerStore

* Determine the status of components and drives on PowerStore

* Identify the key features of the REST API on PowerStore

* Identify networking switch options on PowerStore

* Identify the process to collect support materials on a PowerStore storage system

* Install and run PSTCLI on Linux and Windows systems

* Install the host-based migration agent on PowerStore

* List alerts and events on PowerStore

* List hardware and network components on PowerStore

* List the supported source systems on PowerStore

* Locate data efficiency features on PowerStore

* Locate LEDs on disk drives and key base components on PowerStore

* Locate PowerStore reference guides and information

* Manage remote data protection with replication on PowerStore

* Map and un-map volumes to hosts on PowerStore

* Monitor volume performance and balance storage resources on PowerStore

* Perform post-migration administration tasks on PowerStore

* Provision file systems for NFS and SMB file sharing on PowerStore

* Provision volumes for block storage on PowerStore

* Use LEDs to troubleshoot and identify hardware on PowerStore

* Use Service Container CLI commands to collect PowerStore configuration and status information on PowerStore

* Verify host MPIO requirements on PowerStore

* Verify iSCSI availability on source storage systems and PowerStore

Requirements

* 2+ years of experience in maintaining and troubleshooting PowerEdge and PowerStore systems

* Strong knowledge of Dell PowerEdge and PowerStore systems, including OMES Plug-In, SupportAssist Enterprise, and Secure Connect Gateway Remote Connectivity systems

* Experience with iDRAC, OpenServer Manager 2.0 (OSM), and PDTK for software updates and troubleshooting

* Strong understanding of CloudIQ capabilities for PowerEdge servers

* Experience with PowerStore systems, including NAS, file systems, shares, and exports

* Strong knowledge of PowerStore features and key use cases

* Experience with PowerStore Manager and PSTCLI

* Strong analytical and problem-solving skills

* Excellent communication and documentation skills

* Ability to work in a fast-paced environment and prioritize multiple tasks

* Strong attention to detail and ability to follow procedures

* Bachelors degree in Computer Science or related field.

EA Number: 11C4879

Qualifications and Profile

• Education Bachelor – Computer Science or related field

• This position requires a minimum of +6 years of experience in supporting or developing application
• Possesses strong analytical, logical and problem solving skills
• Technical background: Working knowledge of application servers. 
• Understand concepts of IT Production environment and deployment process/ piplines.
• Working knowledge of databases scriptingWorking knowledge of scripting / programming languages
• Working experience in Corporate IT, IT Security or other transverse domains
• Good communication and presentation skills – verbal and written. Ability to convey technical information to non-technical users
• Certification in ITIL (Must have)

Main responsibilities:

• Provide L1 and L2 support for a large portfolio of applications related to Corporate Services, IT Security, human resources, and other transverse domains
• Coach team members to ensure operational execution is as per bank’s standard practices
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users. Document well the support activity performed in JIRA
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Handle user request by working closely with project, infrastructure and production teams
• Ensure applications health before the bank’s working day by performing morning healthcheck activities
• Spearhead weekly / adhoc follow up and reporting of escalated tickets.
  
  EA Number: 11C4879