· Provisioning of user accounts and access, manage company ERP system
· Report Customization and Data import
· Workflow customization
· Upkeep data by checking and rectifying the discrepancies
· Simulate scenarios within Sandbox
· Research and test possible solutions to verify feasibility
· Understand NetSuite’s capabilities and make recommendations based on best practices as part of solutioning and workaround
· Create Test Scripts to verify enhancements
· Coordinate internal User Acceptance Testing IT Operations
· Laptop and peripherals setup
· Perform user administrative tasks such as setting up of Laptop and Provisioning user access to company network. NetSuite ERP and IT Operations Support
· Provide first level support to internal users of the NetSuite ERP and IT hardware
· Troubleshoot, resolve, and escalate issues and follow through for resolution
· Work with External Vendors to resolve issues or make improvements to the existing system
· Attend ad-hoc meetings with stakeholders from other Global regions outside Singapore office hours
· Maintain the internal Helpdesk Ticketing System
· Prepare KPI reports on ticket resolution
· Enthusiastic approach to expanding knowledge in both NetSuite and IT Operations areas
· Any other matters as assigned by your immediate supervisor
Required Skills and Experience
Core skills (Required)
· Diploma / Degree in Infocom Technology or equivalent
· Demonstrable experience in Application Support in a related field
