Administrative and coordination
- Manage the General Manager’s diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings
- Screen/handle telephone calls, appointments, mails and emails and take action accordingly
- Take minutes at the Executive Committee Meeting
- Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager
- Prepare and manage correspondences with internal and external parties for General Manager’s signature
- Attend to requests from divisional, corporate or owners offices and facilitate it accordingly
- Attend to residents/patrons’ special requests or complaints that are directed to the General Manager
- Co-ordinate travel arrangements in a highly efficient manner and prepare detailed travel file accordingly
- Ensure approval forms are prepared for the General Manager for signature and approval of the Vice President, Operations, e.g. leave application forms, travel approval forms, expense claims reports, etc.
- Maintain systematic up-to-date filing and tracing systems
- Maintain and update Executive Committee and Department Heads’ personal files kept in the General Manager’s office
- Maintain and update Executive Committee and Department Heads’ leave record
- Maintain and update ‘Manager-On-Duty’ schedule
- Prepare monthly financial data reports
- Maintain confidentiality of sensitive matters/issues
- Manage and upkeep the functionality and cleanliness of the office
- Ensure adequate stock of office stationery
- Maintain a high level of professionalism and project a positive image of the organization.
Other Responsibilities
- Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the assigned by the Management
