We are looking for a Part- Time Ops Admin Assistant to support our daily operations. The role involves managing enquiries from clients, floaters, and cleaners, coordinating work schedules, handling feedback, and ensuring smooth day-to-day operational workflow. The role also involves monitoring and managing cleaning equipment, supplies, and service standards to ensure operational excellence and customer satisfaction.
We are seeking someone with a positive attitude, strong work ethic, excellent organisational and time management skills, and a keen eye for detail. The ideal candidate should be able to follow up effectively, multitask in a fast-paced environment, and take ownership of assigned responsibilities.
Work Days : 4 Days per week - Must be able to commit either on Saturday or Sunday
Work Shift : 7am to 4pm or 2pm to 11pm
Responsibilities:
- Able to communicate effectively and efficiently with client, floater, and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)
- Responding promptly and professionally to client inquiries & complaints
- Maintain a positive, empathetic, and professional attitude toward clients at all times, ensuring client satisfaction
- Schedule and coordinate cleaning assignments for cleaners and floaters
- Monitor cleaning standards and ensure service quality meets company expectations
- Collect and organise incoming mails and documents
- Assist in any ad hoc duties assigned by Executive or Assistant Executive
Requirements:
- Minimum 1 year experience in customer service, scheduling, coordination, or administrative support
- Minimum GCE 'O' Level qualification
- Customer-oriented with good interpersonal and communication skills
- Pleasant and friendly personality
- Strong problem solving capabilities
- Able to work and learn in a fast pace environment
- Responsible, proactive, and willing to take ownership of tasks
- Computer literate and comfortable using communication tools
