• Conduct reviews and fulfil all requirements under the MAS Balanced Scorecard (BSC) Framework, including client surveys, document reviews, mystery shopping exercises, and assessment of FAA-related complaints, in accordance with regulatory requirements and the Bank’s policies and procedures.
• Monitor BSC outcomes, identify root causes of significant breaches and recurring errors, and drive appropriate remediation actions.
• Deliver training on the BSC Framework to new hires and provide guidance to new supervisors on BSC review processes and complaint investigations.
• Perform independent reviews of customer complaints related to investment sales activities.
• Ensure review processes remain aligned with regulatory developments, as well as changes to internal policies, procedures, and systems.
• Enhance and automate independent sales audit workflows through the use of RPA, system automation, and AI-driven solutions.
Interested candidates, please email your resume to annasee@recruitexpress.com.sg
Anna See Sing Yee
CEI Reg R25157535
Recruit Express Pte Ltd
EA License No: 99C4599
We regret that only shortlisted candidates will be contacted
