Undertake a leader role and be expected to manage the O2C team. The primary responsibilities will include but not limited to:
- Leadership & Team Performance Management:
- Lead, mentor and coach O2C team member to ensure timely, accurate and customer-centric service delivery.
- Allocate workload, provide day-to-day guidance and support team members in resolving complex issues.
- Monitor team performance, work quality, pending items and adherence to timelines.
- Conduct training and knowledge sharing to strengthen team capability and ensure alignment with company policies and best practices.
- O2C Process Management & Stakeholder Coordination
- Oversee the end-to-end order to cash process, including invoicing, collections, cash application, dispute follow-up and receivables control.
- Work closely with internal and external stakeholders to ensure smooth operations and timely issue resolution.
- Assess current processes, procedures and systems, and propose improvements to enhance efficiency, compliance and service quality.
- Support ERP implementation, UAT, process enhancement and audit activities related to receivables.
- Ensure O2C activities comply with company policies, accounting standards, financial regulations and internal control requirements.
- Reporting, Analysis & Management Insights
- Prepare weekly and monthly AR Aging reports with clear and action-oriented comments.
- Manage receivables reporting for month-end closing, ensuring completeness, accuracy and timely submission.
- Analyze AR data and O2C trends to identify risks, overdue issues, process gaps and improvement opportunities.
- Monitor key O2C performance indicators and provide insights or action plans to improve collection effectiveness and receivables control
