REQUIREMENTS:
- Experience - 5.5+yrs years
- Strong experience in ServiceNow ITOM, CMDB, and Service Mapping
- Hands-on experience in ServiceNow integrations
- Experience in other modules like SPM or GRC or HRSD along with ITIL knowledge
- ServiceNow certification (any module)
- Strong understanding of ITOM and Service Mapping concepts
- Ability to translate business requirements into technical solutions
- Experience in developing and implementing technical solutions and performing integration testing
- Experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions)
- Good understanding of CMDB data model and relationships
- Strong communication and stakeholder management skills
- Ability to work in a global delivery environment
RESPONSIBILITIES:
- Work with the ServiceNow team to implement solutions across global locations
- Provide technical expertise in ServiceNow ITOM module, especially Service Mapping
- Design and implement ServiceNow integrations
- Understand business needs and align them with standardized processes and system design
- Develop and implement technical solutions on the ServiceNow platform
- Perform component integration testing and ensure quality delivery
- Support UAT and production deployments
- Collaborate with cross-functional teams for seamless project execution
- Troubleshoot and resolve technical issues
- Ensure adherence to best practices and continuous improvement
- Participate in design and code reviews and provide recommendations
