At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for an Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers. You will be responsible for helping our customers effectively engage with our solutions (Talent & Learning). You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your client’s best interests in mind and act as their internal advocate to ensure they are set up for success.
Responsibilities
The purpose of this role is to work with and grow existing customers business. You will partner with them on their direct sourcing and L&D strategies, helping their organization become more productive with the use of LinkedIn’ s tools.
Builds relationships with multiple stakeholders across the Customer’s organization
Shifts communication style and content to fit the needs of different stakeholders
Leads with Solutions, not products, when making recommendations aligned with Customer objectives
Sells with Integrity
Thinks commercially and applies business acumen when crafting and negotiating commercial agreements
Uses data and insights to support investment recommendations or overcome customer objections
Proactively mitigates churn risk by ensuring customers can use and find value in our tools
Drives Customer growth by proactively identifying opportunities to deliver greater customer value
Applies business acumen in Account Planning by considering economic, industry and company factors with a Customer-centric lens
Maps all key stakeholders in an account to assess the strength of the account relationship and create an account outreach strategy
Practices humility and asks for help from colleagues when faced with a challenge or unknown
Follows best practices when using CRM and other Sales tools
