What you will do
1. Employee & Manager Support
- Provide end-to-end support for employee and manager HR inquiries, ensuring requests are fulfilled efficiently and professionally.
- Guide employees/managers on HR topics (e.g., performance management, policies, payroll, benefits), promoting HR Portal and self-service.
- Support employees and managers in navigating HR systems and accessing relevant resources.
- Maintain accurate records of employee interactions and requests, ensuring data integrity in HR systems.
2. HR Operations
- Execute lifecycle operations: hiring & onboarding, changes/letters, time & leave, benefits updates, contract management, exit/offboarding.
- Prepare and validate HR documents, approvals, and workflows in line with harmonized policies.
- Ensure compliance with legal, regulatory, and data-privacy requirements in assigned countries.
- Support the rollout of new HR processes/tools; contribute ideas to improve efficiency and quality.
3. Manager Support & Engagement
- Guide managers to use CoE processes and self-service for recruitment, onboarding, performance, PIP, etc.
- Support local site engagement activities (e.g., townhalls) with office/site managers.
4. Country-Specific Responsibilities
- Administer payroll, benefits, government reporting, and leave management, ensuring accuracy, timeliness, and compliance.
- Manage local HR vendors as needed to support HR service delivery.
- Support headcount planning, personal expenses, and budget/forecast activities in partnership with Strategic HR Partners & HR Analytics.
- Stay up to date with local policies and labor law requirements, ensuring compliance and documenting changes.
5. Projects & Continuous Improvement
- Participate in ad hoc projects and insight-gathering to enhance processes/tools.
- Share knowledge/best practices; provide backup coverage for colleagues when needed.
