The main responsibilities of the role are as follows:
• Analyse and benchmark customer datasets to drive actionable insights and identify automation opportunities for ongoing operations
• Maintain healthy operations of customer's Nexthink instance, including product upgrades, console management, and adherence to Service Levels
• Analyse customer needs, goals, and strategic plans to advise optimal use of Nexthink and support their digital transformation initiatives
• Provide technical expertise on end-user computing issues and enterprise solutions, with particular experience in transformation projects (e.g. Win11, O365)
• Build and customise content based on customer requirements, collaborating with specialised teams for advanced implementations and integration with existing solutions
• Integrate Nexthink insights into customer internal processes and work collaboratively with product and technical teams to drive feature innovation
• Stay current on product development and releases to support the above activities
• This position requires 10% travel to headquarters for training purposes
