Total 4,231 information security analyst job vacancies

Job Description

The Security Engineer's role is to support the product team in performing product/ solution installation, testing, documentation, and support.

Responsibilities

• To study and understand the technical aspects of all the security solutions carried by our company i.e. Firewall, AntiVirus, EDR etc.
• To perform installation and customization of product and provides technical support.

Required Skills

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology, Science & Technology or equivalent. 
• Solid understanding of Network Routing and Switching, DNS, Firewall, IPSEC, VPN and familiar with OSI 7 layers.
• Good exposure in Linux/Unix environment would be plus.
• Knowledge of scripting languages (Python, powershell, bash) would be plus.
• Able to work well under pressure. 
• Applicants must be independent, aggressive and result oriented.
• Applicants should be Malaysian citizens. 

Additional Notes

• Open Source knowledge, Internet Infrastructure knowledge (Firewall, WAF, Proxy), etc will be an advantage.
• Keen to work in Cybersecurity field.
• The successful candidate would have the opportunity to be an understudy of a Senior Security Engineer.
• Fresh Graduates are encouraged to apply.
• Selected candidate must be able to attend on site interview.

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

職位描述

安全工程師的職責是協助產品團隊進行產品/解決方案的安裝、測試、文件編寫和支援。

職責

• 學習並了解我公司所有安全解決方案的技術面，例如防火牆、防毒軟體、EDR 等。
• 負責產品的安裝和定制，並提供技術支援。

所需技能

• 候選人必須至少擁有工程（電氣/電子）、電腦科學/資訊技術、科學與技術或同等專業的文憑、高級/高等/研究生文憑、學士學位、研究生文憑或專業學位。
• 精通網路路由和交換、DNS、防火牆、IPSec、VPN，並熟悉OSI 7層模型。
• 熟悉Linux/Unix環境者優先考慮。
• 熟悉腳本語言（Python、PowerShell、Bash）者優先考慮。
• 能夠在壓力下良好工作。
• 申請人必須是獨立自主、積極進取、以結果為導向。
• 申請者須為馬來西亞公民。

補充說明

• 具備開源知識、網際網路基礎設施知識（防火牆、WAF、代理等）將是優勢。
• 渴望從事網路安全領域的工作。
• 成功入選者將有機會成為高級安全工程師的助手。
• 歡迎應屆畢業生申請。
• 被選中的候選人必須能夠參加現場面試。

福利待遇

• 醫療保險
• 個人休假
• 開放文化
• 個人發展機會

We are looking for an analytical, Collection and Recovery operationally experienced Strategy Specialist to bridge the gap between our debt collection platform and our clients’ day-to-day collection operations.

This role combines functional consulting, collections operations advisory, workflow optimization, and client engagement. The successful candidate will become a subject matter expert in our platform, understanding its features, workflow configuration, automation capabilities, and operational logic in depth.

You will work closely with clients onsite to observe how collection teams utilize the system in real operational environments, identify inefficiencies or process gaps, and recommend data-driven collection strategies and workflow improvements that enhance recovery performance, operational productivity, and user adoption. This role is ideal for candidates with strong exposure to collections operations, banking recovery, debt collection strategy, or functional consulting within enterprise software environments.

Key Responsibilities

Product & Functional Expertise

• Undergo intensive internal training to master our own debt collection platform, including workflow configurations, business rules, automation logic, segmentation strategies, and operational features
• Develop a strong understanding of how system configurations and workflow designs impact operational efficiency and recovery performance
• Serve as a functional subject matter expert (SME) for internal teams and customers during implementation, optimization, and post-go-live support phases

Client Operations Advisory

• Observe and understand client’s end to end collection operations, user behavior, collection workflows, and management practices in real-world environments
• Evaluate operational inefficiencies, manual workarounds, underutilized features, bottlenecks, and process gaps that affect recovery effectiveness
• Analyze collection performance trends, operational behaviors, and workflow effectiveness using data-driven approaches
• Recommend practical workflow improvements, automation enhancements, segmentation strategies, and operational optimization initiatives to improve collection outcomes

Client Engagement & Consulting

• Conduct workshops, discussions, and presentations with operational users, collection managers, and business stakeholders
• Translate business requirements and operational pain points into effective system configurations and workflow recommendations
• Build trusted relationships with customer stakeholders by acting as a strategic advisor throughout implementation and optimization engagements
• Support user adoption and change management initiatives by helping customers maximize system utilization and operational value

Requirements

• Bachelor’s degree in Business Analytics, Data Analytics, Finance, Banking, or a related discipline
• Mandatory minimum 3 to 5 years of experience within debt collection operations, collections strategy, banking recovery, or as a functional analyst/consultant for accounts receivable software
• Proven track record of learning complex enterprise software platforms quickly and understanding how technical configurations translate into business results
• Strong capability to observe daily operational practices, identify inefficiencies or software workarounds, and formulate data-driven optimization strategies
• Commercially minded with the confidence to build relationships with client stakeholders, present optimization recommendations, and effectively position software upgrades or add-on modules that address operational pain points
• Excellent verbal and written communication skills, with the ability to confidently engage and present ideas to both frontline collection managers and executive decision-makers
• Willingness to travel and spend dedicated time working onsite at customer locations during observation, implementation, and optimization stages

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

我們正在尋找一位具有分析能力、催收營運經驗的策略專家，以彌合我們的債務催收平台與客戶日常催收業務之間的差距。

該職位融合了功能諮詢、催收營運顧問、工作流程優化和客戶互動。成功入選者將成為我們平台的專家，深入了解其功能、工作流程配置、自動化能力和營運邏輯。

您將與客戶密切合作，實地觀察催收團隊在實際營運環境中如何使用該系統，識別效率低下或流程缺陷，並提出數據驅動的催收策略和工作流程改進建議，從而提升催收績效、營運效率和用戶採納率。此職位非常適合在企業軟體環境下擁有豐富的催收營運、銀行催收、債務催收策略或功能諮詢經驗的候選人。

主要職責

產品及功能專業知識

• 接受密集的內部培訓，以精通我們自己的債務催收平台，包括工作流程配置、業務規則、自動化邏輯、細分策略和操作功能。
• 深入了解系統配置和工作流程設計如何影響營運效率和復原效能。
• 在實施、最佳化和上線後支援階段，擔任內部團隊和客戶的職能領域專家 (SME)。

客戶營運諮詢

• 在真實環境中觀察並了解客戶的端到端催收操作、使用者行為、催收工作流程和管理實務。
• 評估影響回收效率的營運低效率因素、手動變通方法、未充分利用的功能、瓶頸和流程缺陷。
• 運用數據驅動方法分析收款績效趨勢、營運行為與工作流程效率
• 建議採取切實可行的工作流程改善、自動化增強、細分策略和營運優化措施，以提高收款效率。

客戶互動與諮詢

• 與營運使用者、收款經理和業務利害關係人開展研討會、討論和簡報。
• 將業務需求和營運痛點轉化為有效的系統配置和工作流程建議
• 透過在實施和優化過程中擔任策略顧問，與客戶利害關係人建立信任關係。
• 透過協助客戶最大限度地利用系統和提升營運價值，支持用戶採納和變更管理措施。

要求

• 商業分析、數據分析、金融、銀行或相關專業的學士學位
• 必須具備至少 3 至 5 年的債務催收營運、催收策略、銀行債務回收或應收帳款軟體功能分析師/顧問經驗
• 擁有快速學習複雜企業軟體平台並理解技術配置如何轉化為業務成果的良好記錄。
• 具備強大的能力，能夠觀察日常營運實踐，識別低效環節或軟體變通方案，並制定數據驅動的最佳化策略。
• 具備商業頭腦，有信心與客戶利害關係人建立關係，提出優化建議，並有效地推銷能夠解決營運痛點的軟體升級或附加模組。
• 優秀的口頭和書面溝通能力，能夠自信地與第一線催收經理和高層決策者溝通並闡述想法。
• 願意出差，並在觀察、實施和優化階段投入專門時間到客戶現場工作。

福利待遇

• 附近公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 個人發展機會

JOB DESCRIPTION :

1. Perform various types of testing including functional testing, API testing, and/or usability testing for assigned projects or products. 
2. Support and participate in performance testing and test automation testing activities. 
3. Perform testing activities, including test case design, test procedure preparation, test data creation, and test execution. 
4. Identify and document defects discovered during testing through Test Incident Reports 
5. Track and follow up on reported defects to ensure timely resolution, closure, or proper mitigation. 
6. Provide regular status updates and reports to the manager on testing progress, issues, risks, and overall quality status of assigned projects or products. 
7. Prepare and maintain testing deliverables in accordance with established standards, best practices, and audit or compliance requirements. 
8. Collaborate with developers, business analysts, and other stakeholders to clarify requirements, reproduce issues, and improve overall product quality. 
9. Perform other duties and responsibilities as assigned by the company from time to time. 

JOB REQUIREMENT :

1. Candidate must possess at least a Bachelor’s Degree in Computer Science or Information Technology, or a related field, and/or relevant professional certifications. 
2. Minimum 2 years of working experience in software testing/ quality assurance or related field. 
3. Good understanding of the software testing lifecycle and structured testing processes. 
4. Strong analytical and problem-solving skills, with good presentation skills and a high level of written and verbal communication in both English and Bahasa Malaysia. 
5. Basic understanding of programming languages, networking, or system infrastructure will be an added advantage. 

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

ASG Security Sdn Bhd is seeking a motivated and experienced Service Technician to join our growing team in the security systems industry.

The ideal candidate is hands-on, reliable, and passionate about delivering quality service and technical support. You will be responsible for the installation, troubleshooting, maintenance, and servicing of security systems while ensuring excellent customer satisfaction.

Join a company that values teamwork, professionalism, and continuous growth, and be part of a dynamic environment with opportunities to develop your technical skills and career.

Job Responsibilities

Perform installation, maintenance, configuration, testing, commissioning, and troubleshooting of CCTV, Card Access, Intrusion Detection Systems, networking, storage, hardware, and software.

Attend to customers’ queries, support, services, and issues.

Involved in cabling, wiring, mounting, and termination works.

Report site details, work done, project progress status, customer requests or feedback, and issues to the reporting Manager/Supervisor.

Update the documentation and provide operational training.

Liaise/manage with suppliers/vendors and outsourced contractors for delivery works.

Requirements

Candidate must possess at least a Professional Certificate, Diploma, Advanced Diploma, or Bachelor’s Degree in Engineering (Electrical/Electronic, Computer/Telecommunication, others)

3 years of relevant work experience in a similar industry.

Possessed a driving license with own transport (Car).

Basic knowledge in cabling, networking, electronics, & computer.

Strong analytical, excellent communication, and interpersonal skills.

Able to work independently with minimal supervision.

A team player to achieve corporate goals.

Ability to accept new challenges, develop new skills/knowledge, and constantly engage in learning new technologies, methods, and processes.

Must be willing to work overtime or late hours when required for project/site support.

Why Join Us?

✅ Career growth opportunities

✅ Exposure to enterprise security systems

✅ Supportive team environment

✅ Training and skill development opportunities

Perks & Benefits

Allowance (travel stipends, transportation, etc.)

Nearby public transport

Paid training and development

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

ASG Security Sdn Bhd sedang mencari Juruteknik Servis yang bermotivasi dan berpengalaman untuk menyertai pasukan kami yang semakin berkembang dalam industri sistem keselamatan.

Calon ideal adalah seorang yang aktif, boleh dipercayai, dan bersemangat untuk memberikan perkhidmatan dan sokongan teknikal yang berkualiti. Anda akan bertanggungjawab untuk pemasangan, penyelesaian masalah, penyelenggaraan dan servis sistem keselamatan sambil memastikan kepuasan pelanggan yang cemerlang.

Sertai syarikat yang menghargai kerja berpasukan, profesionalisme dan pertumbuhan berterusan, serta menjadi sebahagian daripada persekitaran dinamik dengan peluang untuk mengembangkan kemahiran teknikal dan kerjaya anda.

Tanggungjawab Kerja

Melaksanakan pemasangan, penyelenggaraan, konfigurasi, pengujian, pentauliahan dan penyelesaian masalah CCTV, Akses Kad, Sistem Pengesanan Pencerobohan, rangkaian, storan, perkakasan dan perisian.

Melayani pertanyaan, sokongan, perkhidmatan dan isu pelanggan.

Terlibat dalam kerja-kerja pemasangan kabel, pendawaian, pemasangan dan penamatan.

Laporkan butiran tapak, kerja yang telah dilakukan, status kemajuan projek, permintaan atau maklum balas pelanggan dan isu-isu kepada Pengurus/Penyelia yang melapor.

Kemas kini dokumentasi dan sediakan latihan operasi.

Berhubung/mengurus dengan pembekal/vendor dan kontraktor luar untuk kerja-kerja penghantaran.

Keperluan

Calon mesti memiliki sekurang-kurangnya Sijil Profesional, Diploma, Diploma Lanjutan atau Ijazah Sarjana Muda dalam Kejuruteraan (Elektrik/Elektronik, Komputer/Telekomunikasi, lain-lain)

3 tahun pengalaman kerja yang berkaitan dalam industri yang serupa.

Mempunyai lesen memandu dengan pengangkutan sendiri (Kereta).

Pengetahuan asas dalam pengkabelan, rangkaian, elektronik & komputer.

Mempunyai kemahiran analitikal yang baik, komunikasi yang cemerlang dan interpersonal yang baik.

Mampu bekerja secara bebas dengan pengawasan yang minimum.

Seorang pemain pasukan untuk mencapai matlamat korporat.

Kebolehan untuk menerima cabaran baharu, membangunkan kemahiran/pengetahuan baharu dan sentiasa terlibat dalam pembelajaran teknologi, kaedah dan proses baharu.

Mesti bersedia bekerja lebih masa atau bekerja lewat apabila diperlukan untuk sokongan projek/tapak.

Mengapa Sertai Kami?

✅ Peluang pertumbuhan kerjaya

✅ Pendedahan kepada sistem keselamatan perusahaan

✅ Persekitaran pasukan yang menyokong

✅ Peluang latihan dan pembangunan kemahiran

Faedah & Kebaikan

Elaun (upah perjalanan, pengangkutan, dll.)

Pengangkutan awam berdekatan

Latihan dan pembangunan berbayar

Faedah & Kebaikan

• Elaun (upah perjalanan, pengangkutan, dll.)

ASG Security Sdn Bhd 正在尋找一位積極進取、經驗豐富的服務技術員加入我們不斷成長的安防系統產業團隊。

理想的候選人應具備動手能力、可靠性，並對提供優質服務和技術支援充滿熱情。您將負責安防系統的安裝、故障排除、維護和保養，同時確保客戶獲得卓越的滿意度。

加入一家重視團隊合作、專業精神和持續成長的公司，成為充滿活力的環境中的一員，並有機會發展您的技術技能和職業生涯。

工作職責

對閉路電視監控系統、門禁系統、入侵偵測系統、網路、儲存、硬體和軟體進行安裝、維護、設定、測試、調試和故障排除。

處理客戶的諮詢、支援、服務和問題。

參與電纜敷設、線路鋪設、安裝及端接工作。

向報告經理/主管報告現場詳情、已完成的工作、專案進度狀態、客戶要求或回饋以及問題。

更新文件並提供操作培訓。

負責與供應商/廠商及外包承包商聯絡/管理交付工作。

要求

應徵者必須至少持有工程專業（電氣/電子、電腦/通訊或其他）的專業證書、文憑、高級文憑或學士學位。

3 年相關行業工作經驗。

持有駕駛執照並擁有自己的交通工具（汽車）。

具備佈線、網路、電子和電腦方面的基礎知識。

較強的分析能力、優秀的溝通能力及人際溝通能力。

能夠獨立工作，只需極少監督。

能夠與團隊成員協作以達成公司目標。

能夠接受新的挑戰，發展新的技能/知識，並不斷學習新技術、新方法和新流程。

必須願意在專案/現場支援需要時加班或工作到很晚。

為什麼要加入我們？

✅ 職涯發展機會

✅ 接觸企業安全系統

✅ 互助的團隊環境

✅ 培訓和技能發展機會

福利待遇

津貼（旅費、交通費等）

附近公共交通

有薪培訓和發展

福利待遇

• 津貼（旅費、交通費等）

JOB DESCRIPTION :

1. Perform various types of testing including functional testing, API testing, and/or usability testing for assigned projects or products. 
2. Support and participate in performance testing and test automation testing activities. 
3. Perform testing activities, including test case design, test procedure preparation, test data creation, and test execution. 
4. Identify and document defects discovered during testing through Test Incident Reports 
5. Track and follow up on reported defects to ensure timely resolution, closure, or proper mitigation. 
6. Provide regular status updates and reports to the manager on testing progress, issues, risks, and overall quality status of assigned projects or products. 
7. Prepare and maintain testing deliverables in accordance with established standards, best practices, and audit or compliance requirements. 
8. Collaborate with developers, business analysts, and other stakeholders to clarify requirements, reproduce issues, and improve overall product quality. 
9. Perform other duties and responsibilities as assigned by the company from time to time. 

JOB REQUIREMENT :

1. Candidate must possess at least a Bachelor’s Degree in Computer Science or Information Technology, or a related field, and/or relevant professional certifications. 
2. Minimum 2 years of working experience in software testing/ quality assurance or related field. 
3. Good understanding of the software testing lifecycle and structured testing processes. 
4. Strong analytical and problem-solving skills, with good presentation skills and a high level of written and verbal communication in both English and Bahasa Malaysia. 
5. Basic understanding of programming languages, networking, or system infrastructure will be an added advantage. 

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職位說明 ：

1. 對指派的項目或產品執行各種類型的測試，包括功能測試、API 測試和/或可用性測試。
2. 支援並參與性能測試和自動化測試活動。
3. 執行測試活動，包括測試案例設計、測試程式準備、測試資料建立和測試執行。
4. 透過測試事件報告識別並記錄測試過程中發現的缺陷
5. 追蹤並跟進已報告的缺陷，以確保及時解決、關閉或採取適當的緩解措施。
6. 定期向經理報告所分配專案或產品的測試進度、問題、風險和整體品質狀況。
7. 根據既定標準、最佳實踐以及審計或合規要求，準備和維護測試交付物。
8. 與開發人員、業務分析師和其他利害關係人合作，以明確需求、重現問題並提高整體產品品質。
9. 依公司安排，履行其他職責。

職位要求：

1. 候選人必須至少擁有電腦科學或資訊科技或相關領域的學士學位，和/或相關的專業認證。
2. 至少2年軟體測試/品質保證或相關領域的工作經驗。
3. 對軟體測試生命週期和結構化測試流程有深入的了解。
4. 具備較強的分析和解決問題的能力，良好的表達能力，以及較高的英語和馬來語書面和口頭溝通能力。
5. 對程式語言、網路或系統基礎設施有基本了解者優先考慮。

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Key Accountabilities:

• Oversee and manage a team of SME (Executive, Specialist and Tester) to ensure projects deliverables within the team is achieved.
• Ensure effectiveness and efficiency of every member in the team and high quality performance from team members.
• Manages overall resource plan for the team, develop and manage to deliver department business results.
• Provides technical guidance to team members and build better career prospect and advancement for subordinates by giving exposure in areas other than the designated roles & responsibilities. 
• Delivery of business requirement on agreed business requirement and ensure users at the respective areas agree on the guideline.
• Ensure personal development for self / staffs improvement and build positive working relationships within the team.
• Performs miscellaneous job-related duties and projects as assigned by superior.
• Leads and manage a group of business analyst in User Acceptance Testing (UAT) and Operation readiness test (ORT) planning and execution.
• Deliverables are achieved within the timeline set.
• Having right people at the right places and maximized resource effectiveness and efficiency.
• All tasks are completed within agreed upon time frame, resources well allocated for each project.
• Staff are multi-task, empowered to play different roles and responsibilities and able to make prudent decisions.
• Project milestones and objectives achieved within project timeline.
• Attend training courses and organizes team events
• Assignments / tasks are completed on time with quality delivery.
• UAT and Operation Readiness Test (ORT) are completed and test results signed off based on business requirements. Ensure system has been successfully deployed in production environment.

Qualification and Experience:

• 7-8 years experience in Life Insurance Industry with basic operational knowledge in operations.
• Knowledge of Takaful model, products and familiarity with Day 2 modules with experienced in handling projects will be an added advantage.
• Experience in comparative analysis, managing/lead business analyst and operations with a successful track record of working dynamic project teams, establishing priorities and meeting department expectation.
• Able to Interprets customer needs, assesses requirements and identifies solutions to non-standard request independently.
• Competent in Microsoft Office application (Excel, VBA, Word, Power Point) and any other programming language
• Good communication skill
• Good command in English & Bahasa Malaysia
• Good analytical and problem solving skills
• Able to work under pressure and deliver within tight deadlines.
• Driven by high desire to acquire knowledge and to deliver results

Perks & Benefits

• Nearby public transport
• Central location
• Open culture

Role Overview:

The lead is responsible for leading demand forecasting and capacity planning to ensure optimal staffing strategies that support service level targets across all channels.

This role supervises the WFM analyst team, governs the forecasting methodology, and oversees workforce planning deliverables, enabling the WFM Manager to focus on strategic initiatives, stakeholder management, and long-term workforce optimization.

Job Responsibilities:

Forecasting & Capacity Planning

• Lead the development and governance of short-term and mid-term demand forecasts across all service channels (calls, email, chat, etc.).
• Translate forecasted demand into FTE requirements using workforce planning methodologies.
• Develop capacity planning models to determine staffing requirements, resource allocation, and service level feasibility.
• Support annual headcount planning, manpower budgeting, and hiring projections in collaboration with Operations and HR.
• Ensure forecast assumptions, methodology, and planning parameters are consistently applied and documented.

Scheduling Governance & Resource Optimization

• Oversee workforce scheduling frameworks to ensure coverage aligns with forecasted demand and capacity plans.
• Ensure scheduling strategies are aligned with staffing plans, shrinkage assumptions, and operational constraints.
• Guide analysts in implementing strategies to optimise service-level performance and workforce utilization.
• Monitor staffing allocation across functions and channels to support cross-function resource optimisation when required

WFM Team Leadership

• Supervise and guide WFM analysts responsible for forecasting support, scheduling execution, and reporting.
• Review analysts’ outputs, including forecast models, staffing plans, and operational reports.
• Establish structured workflows, ownership, and deliverable timelines within the WFM team.
• Provide coaching to develop analytical and workforce planning capabilities across the team.

WFM Performance Monitoring & Reporting

• Monitor key workforce planning metrics such as Service Level, Forecast Accuracy, Shrinkage, Occupancy, and Staffing Utilization.
• Provide structured insights and analysis to support operational decision-making.
• Maintain reporting frameworks and dashboards (Excel / Power BI) to ensure visibility of workforce performance.

Requirements & Qualifications

• 6-8 years of experience in Workforce Management, Capacity Planning, or Contact Center Operations.
• Minimum 2 years of team leadership or supervisory experience in WFM or operations analytics.
• Strong understanding of contact center forecasting methodologies and capacity planning models.
• Advanced skills in Excel, data analysis, and reporting tools (e.g., Power BI), with working knowledge of DAX and SQL.
• Strong analytical thinking and attention to detail.
• Good communication skills and ability to work collaboratively in a team setting.
• Self-motivated and eager to learn new tools and techniques.
• Able to manage multiple tasks and deadlines independently.
• Comfortable working with large data sets and resolving data inconsistencies.
• Open to Malaysians only

Competencies

• Strong analytical thinking and structured problem-solving ability.
• Ability to translate operational data into workforce planning decisions.
• Strong stakeholder management and communication skills.
• Leadership capability to manage analyst teams and drive operational discipline.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance

職位概述：

該負責人負責領導需求預測和產能規劃，以確保最佳的人員配備策略，從而支援所有管道的服務水準目標。

該職位負責監督 WFM 分析師團隊，管理預測方法，並監督勞動力規劃交付成果，使 WFM 經理能夠專注於策略性舉措、利害關係人管理和長期勞動力優化。

工作職責：

預測與產能規劃

• 領導制定和管理所有服務管道（電話、電子郵件、聊天等）的短期和中期需求預測。
• 運用勞動力規劃方法，將預測需求轉化為全職員工（FTE）需求。
• 建立產能規劃模型，以確定人員配備需求、資源分配和服務水準可行性。
• 與營運和人力資源部門合作，支援年度人員編制計劃、人力預算和招聘預測。
• 確保預測假設、方法和規劃參數一致地應用並記錄在案。

調度治理與資源優化

• 監督員工排班框架，確保人員配備與預測的需求和產能計畫相符。
• 確保排班策略與人員配備計畫、人員縮減假設和營運限制一致。
• 指導分析師實施優化服務水準績效和勞動力利用率的策略。
• 監控各職能部門及通路的人員配置狀況，以便在需要時支援跨職能資源最佳化。

WFM團隊領導

• 監督和指導負責預測支援、調度執行和報告的 WFM 分析師。
• 審查分析師的成果，包括預測模型、人員配置計畫和營運報告。
• 在勞動力管理團隊內部建立結構化的工作流程、責任歸屬和交付時間表。
• 為團隊提供指導，以提升其分析能力和人力資源規劃能力。

WFM績效監控與報告

• 監控關鍵的人力資源規劃指標，例如服務水準、預測準確率、人員流失率、入住率和人員利用率。
• 提供結構化的見解和分析，以支援營運決策。
• 維護報表架構和儀表板（Excel / Power BI），以確保員工績效的可見度。

要求和資格

• 6-8 年勞動力管理、產能規劃或呼叫中心營運經驗。
• 至少 2 年 WFM 或營運分析的團隊領導或主管經驗。
• 深入了解呼叫中心預測方法和容量規劃模型。
• 精通 Excel、資料分析和報表工具（例如 Power BI），並具備 DAX 和 SQL 的工作知識。
• 較強的分析思考能力和注重細節。
• 良好的溝通能力和團隊合作能力。
• 自我激勵，渴望學習新工具和技術。
• 能夠獨立管理多項任務並按時完成。
• 能夠熟練處理大型資料集並解決資料不一致問題。
• 僅限馬來西亞公民參加

能力

• 較強的分析思考能力及結構化問題解決能力。
• 能夠將營運數據轉化為勞動力規劃決策。
• 較強的利害關係人管理和溝通能力。
• 具備管理分析師團隊和推動營運紀律的領導能力。

福利待遇

• 附近公共交通
• 中心位置
• 醫療保險

JJ Consulting Services is a recruitment firm and preferred partner for multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise, delivering top professional and staffing solutions to clients and candidates. Our Client is an established company in Singapore, who is seeking to recruit a Chief Information Security Officer.

Job Summary

The Chief Information Security Officer (CISO) leads the development and implementation of comprehensive information security strategies and policies, ensuring compliance with regulatory requirements and aligning cybersecurity initiatives with organizational goals.

Responsibilities

• Lead the development and execution of cybersecurity strategies and action plans to secure executive support and drive organizational security posture
• Establish and enforce information security goals, policies, standards, and procedures aligned with whole-of-government cybersecurity directives
• Cultivate a culture of cybersecurity risk assessment and risk acceptance among stakeholders, end users, and ICT professionals
• Ensure organizational compliance with whole-of-government cybersecurity policies and standards through continuous monitoring and enforcement
• Review and endorse information security initiatives, developing risk management and mitigation plans to address emerging threats
• Advise management on selecting and deploying appropriate cybersecurity solutions and technologies to protect organizational assets
• Align IT operations and needs with strategic cybersecurity directions mandated by whole-of-government frameworks
• Implement change management processes to adapt cybersecurity measures in response to evolving threat landscapes

Required competencies and certifications

• Degree in Computer Science, Information Systems, Engineering, or equivalent
• Minimum 10 years of management experience in information security, with working knowledge of ICT operations, security policies, and procedures
• Strong interpersonal and stakeholder management skills to collaborate with cross-functional teams in formulating and monitoring security policies
• Ability to work effectively with multidisciplinary teams to institute and oversee security policies and procedures

Preferred competencies and qualifications

• Certified Information Systems Security Professional (CISSP)
• Certified Information Systems Auditor (CISA)
• Certified Information Security Manager (CISM)

Other Information

• EA Licence No.: 12C6207
• JJ Consulting Services

Applicants are invited to send a MS Word resume to jobs@jjconsulting.com.sg stating position applied for, present/expected salaries, and earliest available date. We thank all applicants in advance and regret that only shortlisted candidates will be notified.

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Position Overview:

Squarepoint is seeking a subject matter expert to join our Information Security team as a Senior Information Security Engineer. This senior position plays a pivotal role in strengthening our security posture by providing expert guidance, and driving improvements across key areas such as network, cloud, data, and system security. The successful candidate will act as an escalation point to the Security Operations, ensuring complex security problems are effectively analysed and resolved. This role includes overseeing security in critical IT projects, leading threat modelling for complex systems, auditing key systems for security gaps, and building automated capabilities to continuously validate controls’ effectiveness and system resilience. This position offers an opportunity to lead security initiatives and shape the security roadmap. A high degree of self-motivation and proactivity is mandatory for success in this role.

• Strengthen security across core areas, including network and system security, email security, cloud security, and data protection.
• Serve as a security advisor for IT projects, ensuring security requirements are met and risks are mitigated.
• Manage and optimize security tools, ensuring they are effectively deployed and maintained.
• Lead the design and development of security solutions and architectures to protect critical assets.
• Provide second-line support to Security Operations.
• Conduct threat modelling and risk assessments to identify vulnerabilities and drive proactive mitigation strategies.
• Oversee relationships with the Managed Detection and Response (MDR) provider, ensuring service effectiveness and continuous improvement.
• Execute security roadmap’s initiatives, aligning with business objectives and emerging threats.
• Collaborate with cross-functional teams to enhance security awareness and integrate security into business processes.

Required Qualifications:

• Minimum 5 years of hands-on experience in an information security role, such as security engineering, security architecture, security operations, or application security.
• Thorough understanding of security best-practices, principles, and system hardening techniques.
• Hands-on experience with threat modelling, security testing, including penetration testing, and automated security validation.
• Solid knowledge of cloud, network, and systems security concepts.
• Experience with scripting with one or more languages – Python and PowerShell experience is a plus.
• Familiarity with security tools such as EDR software, DLP solutions, vulnerability scanners, firewalls and email gateways.
• Strong analytical skills and problem-solving skills, with the ability to investigate complex problems and design pragmatic solutions.
• Effective communication skills to work with technical and non-technical teams.
• Degree in Engineering, Computer Science, or STEM related field.

Nice to have:

• Strong knowledge of risk assessment methodologies.
• Familiarity with security best practices, configurations, and threat management in Azure, AWS, and GCP.
• Ability to analyse software for security risks, including reviewing source code, performing static and dynamic analysis, and identifying vulnerabilities in application design and implementation.
• Familiarity with regulatory frameworks and security standards (e.g., SEC Cybersecurity rules, MAS TRM Guidelines, NFA Cybersecurity Guidance, GDPR etc.)
• Relevant security certifications.