Review and assess medical and non-medical insurance claims in accordance with policy terms and approval limits
• Evaluate and process pre-authorisation and Letter of Guarantee (LOG) requests based on guidelines and regulatory benchmarks
• Communicate with policyholders, healthcare providers, and stakeholders to obtain required information and clarify claim details
• Handle claims processing tasks including payment follow-ups, reprocessing, refunds, and updates for failed transactions
• Maintain accurate records, including claims documents, statements of accounts, and settlement letters
• Manage enquiries, disputes, and billing-related follow-ups in a professional and timely manner
• Follow up on outstanding receivables and coordinate refunds or adjustments with relevant parties
• Prepare reports, meeting minutes, and basic claims analysis for management review
• Support system improvements, UAT testing, and process enhancement initiatives
• Identify irregularities or potential fraud and escalate for further review
• Perform ad-hoc duties as assigned to support the claims function
Interested applicants may email resume to kellychooi@recruitexpress.com.sg
Chooi Kelly (CEI Registration No: R25136207)
Recruit Express Pte Ltd (EA: 99C4599)
We regret only shortlisted candidates will be contacted