Total 2 Manager job vacancies in Clark Freeport Zone

• Managing Team Performance: Improve team performance on 1st Party Collections KPIs through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities
  • Accomplish weekly deliverables, such as:
    • Coaching compliance inclusive of RCAs and action Plans.
    • Weekly Audit requirement and call scrubbings
    • Team attendance infractions insights thru internal Sutherland attendance tool
    • Provide ideas that can help the client improve their product, business, processes and/or policies
    • Present Team Performance to Clients in as needed basis
       
• Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
  • Set up accountability discussions on attendance and performance challenges
  • Report potential red flag on employee retention and partner with Operations Manager on stay interviews
  • Keep employees in the loop for any internal and external updates
  • Have Team participate on Site and Program employee engagement activities
  • Come up with Team level mini engagement activities to hype morale

Assistant Managers in this role get to:

• Build the company: Identify and recruit the best-fit personnel to help drive the team and company to higher levels.
• Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and/or new hires.
• Strengthen relationships: Establish and maintain communication with team members; understand needs, resolve issues, and meet expectations.
• Drive Sutherland forward: Make recommendations to enhance processes and boost ease and efficiency.
• Keep Sutherland grounded: Support, create, and oversee proper documentation of processes and/or employees and ensure adherence to policies and guidelines.
• Take the lead: Provide strategic input on best sourcing channels and serve as a primary source of staffing and recruitment strategy advice, consultation, and education.