Job Summary:
To work with caregivers towards peace of mind and freedom to live the life they aspire. This is done through partnership with caregivers, volunteers, and internal/external stakeholders to deliver programmes and services using a caregiver-centric approach.
*Scope of Caregivers Support: Provide support to caregivers and families of older persons, persons with special needs and mental health conditions.
Principal Responsibilities and Duties:
Programme development, implementation, and evaluation:
- Plan, publicise and conduct caregiver support programmes (e.g., talks & workshops, Carer Lighthouse, Care Line).
- Facilitate talks, workshops and group programmes in a strength-based and caregiver-centric approach
- Monitor attendance, collect feedback, and support impact evaluation to improve service quality.
- Foster a sense of community among caregivers through conducting peer support networks and social events.
- Continuous learning with the team through regular review of programs.
Caregiver Engagement & Support:
- Serve as a first point of contact for caregivers, providing information, referrals, and empathetic listening via Care Line.
- Conduct outreach to raise awareness of available services through community events and partnerships.
- Maintain strong relationships with caregivers and work with caregivers to achieve their aspirations
- Volunteer & Stakeholders engagement:
- Maintain strong relationships with the community, volunteers and internal stakeholders to deliver suitable programmes for caregivers
- Liaise with corporate and school volunteers to implement ad-hoc events or regular activities for Caregivers.
- Collaborate with internal departments to achieve organisational goals.
- Recruit, train, and engage volunteers to support programme delivery.
Backbone support to team function:
- Maintain knowledge resource of the team related to Caregiving e.g. Care Line resource library.
- Organize events for the team that contributes to team growth and bonding.
- Prepare reports and presentations to track programme effectiveness and inform improvements.
- Support grant applications and documentation for funding compliance.
Essential Qualifications:
- Degree in any discipline.
- Prior training in WSQ ACLP 2.0 will be an added advantage.
- Interested in improving the Caregiving situation in Singapore.
- 1-2 years of experience working with Caregivers and families.
- Prior experience in programme management or working with caregivers will be an added advantage.
- Excellent verbal and written communication, problem-solving solving and administration skills.
- Excellent programme planning and facilitation skills.
Core Competencies, Skills, and Attributes:
- Passionate about journeying with Caregivers and families
- Practice empathetic listening and communication skills with Caregivers and families
- Keen learner and strong team player
- Creative and adaptable to dynamic nature of work
- Good organization and problem-solving skill
- Proficient in MS Office 365 programs
- Experience in social media platforms e.g. facebook, telegram and Instagram.
* This role is required to run across Singapore to conduct workshops and programmes, the office is based at Tampines.
