Total 1,424 support analyst job vacancies

JOB DESCRIPTION
1.  Provide 24x7 production support onsite / offsite

2.  Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3. Manage and respond to users on timely manner.

4. Log incident ticket for production issues and user queries

5. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6. Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7. Follow up on defect and incident closure and meet incident closure KPI

8. Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9. Make sure system availability as per respective agreed SLA

10.  Support EOD batch run

11. Perform annual Disaster Recovery (DR) exercise for supported applications

12. Provide support to System Engineers on server level patches / upgrade as and when applicable

13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14. Ensure application documentation is properly updated for each production release

Education:

·       Bachelors’ Degree in Computer Science or related field.

·       At least 3 years’ relevant experience preferably in Level 2 production support field.

Essential:

·       You are experienced in Level 2 production support. If you are having development background would be added advantage.

·       You need to possess good analytical mind in production trouble-shooting and capable to work with Development/Level 3 support team and other stakeholders for interim solution, fixes delivery and continuous improvement for preventive measure.

·       Experience in incident and problem management life cycle to follow thru till proper closure of incident and problem tickets.

·       You are expected to be a fast learner to acquire assigned banking domain knowledge and to on-board new apps / modules / services / functions / enhancements from Development teams and ensure production stability would not cause by these changes.

·       Capable in preparing/maintaining KB/SOP/Runbook documentation for incident related issues and System Operations supported activities (eg. OS/DB patch, RDR, Cert/Key renewal, batch trending analysis, etc.)  

·       Committed to take on EOD / System Operation support roster to support EOD batch run and support upgrade/maintenance activities scheduled during wee-hours and weekend.

·       You must have work experience in AS400 and/or Open System platform; if you are in Banking / Financial industry previously, it would be a bonus.

·       Inclination for automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon, etc. would be great advantage.

·       OS400, AS400 RPG, COBOL

·       Unix, Linux, Solaris, Shell Script, Oracle DB

·       Tooling - Splunk, Geneos, Control-m, Helix, Aldon, etc. (added- advantage)

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

Responsibilities

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Skills/Requirement

• Bachelor’s degree of Computer Science/IT or Engineering

• 7 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience

• Experience in L2 or L3 production support

• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.

• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

PERSOL Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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Key Responsibilities

• Design, develop, and maintain applications using C#, .NET Framework (.NET 4.5+), frontend frameworks, and SQL Server in a production-critical environment.
• Take end-to-end ownership of assigned modules, including development, enhancements, and defect resolution.
• Provide L2/L3 production support, including incident troubleshooting, root cause analysis (RCA), and permanent remediation.
• Manage and prioritise high-volume work queues / operations tasks, ensuring SLA compliance.
• Drive code quality and maintainability, including refactoring and reduction of technical debt.
• Collaborate with cross-functional teams to resolve integration and system dependencies.
• Review and approve technical designs, code, and documentation, ensuring adherence to standards.
• Proactively identify risks and recommend improvements to enhance system performance, stability, and observability.
• Utilise monitoring and logging tools to detect issues early, analyse system behaviour, and improve reliability.

Mandatory Requirements 

• 6–8+ years of hands-on experience in .NET development within enterprise systems.
• Strong backend expertise in:C#, ASP.NET / MVC (mandatory)SQL Server /Oracle DB (query optimization, indexing, performance tuning)
• Frontend experience in:AngularJS OR ReactJS (mandatory at least one, hands-on)Exposure to modern frontend frameworks is an advantage
• Proven experience in:Application Maintenance & Support (AMS) / production support environmentsIncident management, RCA, and issue ownership
• Mandatory experience in Public Sector / Government projects
• Experience in domain systems such as healthcare, insurance, or other large-scale transactional systems is strongly preferred
• Strong understanding of:Multi-tier architecture and system integrationsSecure coding practices
• Hands-on experience with:Version control (Git / TFS)Structured release/delivery processes (CI/CD exposure preferred)Monitoring and observability tools (e.g., logging, alerting, performance monitoring)
• Strong problem-solving mindset with excellent investigation and troubleshooting skills, with the ability to analyse complex issues, identify root causes, and implement effective resolutions in production environments
• Proven ability to operate effectively in SLA-driven environments
• Familiarity with AWS or Azure cloud environments
• Able to join within short notice (preferred: ≤ 1 month)

Advantageous Skills

• Experience in large-scale, high-transaction systems
• Exposure to microservices or API-driven architectures
• Experience with advanced monitoring, logging, and performance tuning tools

Behavioural Expectations

• Strong ownership and accountability mindset
• Ability to work independently and manage priorities effectively
• Proactive communicator with stakeholders and project managers
• Capable of guiding junior developers and enforcing best practices
• Comfortable operating in a fast-paced AMS/support environment
• Demonstrates a systematic and analytical approach to problem-solving under pressure

Responsibilities:

• Coordinate and prepare product samples, project documentation, and related materials to support project execution.
• Manage and submit project-related documentation, ensuring accuracy and compliance with requirements.
• Process project orders and maintain records using SAP and Excel.
• Liaise with suppliers, customers, and internal stakeholders to monitor material availability, delivery schedules, and project timelines.
• Assist in coordinating site meetings and work closely with consultants, developers, and contractors to ensure project requirements and deliverables are met.

Qualifications:

• NTC 2, Diploma, or equivalent qualification in Marketing, Engineering, Electrical Engineering, Interior Design, Building Services, Architecture, Sustainability Design, or related disciplines.
• Proactive and resourceful individual with strong problem-solving skills and the ability to work independently as well as collaboratively.
• Experience in project coordination, sales support, events management, lighting, or M&E-related industries is advantageous.
• Able to thrive in a fast-paced environment while effectively managing multiple timelines, priorities, and stakeholders.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint, with strong administrative and documentation skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Duration: 3 months (Extendable to 1 year)

Location: City Hall 

Working Hours: Monday - Thursday 8.30am to 6pm; Friday 8.30am to 5.30pm

Responsibilities:

• Support outreach and engagement activities to increase public participation.
• Coordinate with stakeholders, partners, and internal teams on programmes and events.
• Assist in planning and executing roadshows, events, and community activities.
• Handle customer enquiries and support helpdesk operations.
• Prepare reports, maintain records, and provide administrative support.
• Support operational improvements and other ad-hoc duties as assigned.

Requirements:

• Diploma or Degree in Business, Communications, Marketing, Events, or related fields.
• Strong communication and interpersonal skills.
• Experience in customer service, stakeholder engagement, events, or operations support is an advantage.
• Organised, detail-oriented, and proficient in Microsoft Office.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies.You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

Company Overview

TeleScience Singapore is an established ICT company supplying and servicing a broad range of networking, broadband transmission, GPS time servers and synchronized clocks, cyber security solutions and test equipment. Our clients include telecom carriers, service providers, local and foreign MNCs, and system integrators.

Job Summary

Provide comprehensive pre-sales and post-sales technical support for ICT products, ensuring successful project implementation and customer satisfaction through consultancy, demonstrations, installation, training, and maintenance.

Responsibilities

• Deliver technical consultancy during pre-sales to support customer decision-making and product proof of concept demonstrations
• Execute post-sales activities including installation, commissioning, training, and maintenance of ICT equipment to ensure operational success
• Collaborate with customers and suppliers to coordinate and ensure timely and effective project implementation
• Advise and support the internal sales team with technical expertise to enhance sales effectiveness
• Monitor and manage inventory levels to maintain sufficient stock for fulfilling maintenance contract obligations

Just graduated? ORD? or just looking for a change?

We are hiring and you could be our next best talent!

Duration: ASAP - End Dec 2026

Work Location: Paya Lebar Quarter

Working Hours: Monday - Friday 9am - 6pm

Summary:

You will be part of the finance team based in Singapore and report to Associate Finance Director. As a Finance Analyst, you will contribute to the monthly reporting under US GAAP and local statutory reporting.

Job Responsibilities:

• Work closely with KL Shared Service Centre for month end closing activities and prepare monthly reporting package
• Engage KL Shared Service Centre to manage payment process, travel and expenses to ensure queries raised by internal customers and vendors are resolved in timely basis
• Support in liaising with statutory auditors, tax agents and other external parties. Prepare draft financial statements and support ad-hoc financial review with regional team
• Prepare quarterly GST filing
• Responsible for quarterly compliance reporting
• Monthly Balance sheet reconciliation preparation and analysis
• Support FP&A team on monthly forecast, actual vs budget review and ad-hoc request from regional team
• Support internal process improvement project and new system implementation
• Other administrative activities

Requirements:

• Diploma/Degree in Accounting with 3 years working experience
• Advanced Excel skills, PeopleSoft experience would be an advantage
• Strong accounting and reporting knowledge, preferable with project accounting knowledge
• Time management and deadline/outcome focused
• Customer driven, an excellent communicator and a team player
• Strong analytical skills and problem-solving skills and the ability to multi-tasking
• Wiling to work in demanding dynamic environment

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg. R22105467 (Mary Joyce Ong)

about the company.

A well-established and leading organization within the private education sector, known for providing progressive learning opportunities and fostering a supportive and human-centric corporate culture.

about the job.

• This newly created position within the financial planning and analysis team is based in the central part of Singapore with a 100% work-in-office arrangement.
• You will execute the processing of student recruitment commissions for regional and local representatives.
• You will manage the preparation of recurring monthly and annual statutory reconciliation and compliance reports.
• You will take ownership of the period-end financial closing activities, including the generation and posting of monthly accounting journals.
• You will perform deep-dive analytical studies on revenue variations and expenditure variances to support management decisions.
• You will assist in consolidating internal figures to establish the comprehensive annual operational budget.

skills and experience required.

• You must possess a recognized university degree/diploma in accountancy or an equivalent professional qualification.
• You should have a minimum of three to four years of robust accounting experience, with a solid familiarity in managing a full spectrum of accounts.
• You need not have experience in full spectrum of FP&A, guidance will be given.

Please click on the 'apply' button to apply online. EA: 94C3609 /R22111662.

Job scope

• Understand functional requirements, ability to articulate and document user requirements and participates in review sessions with key stakeholders
• Conduct review/ walkthrough sessions with key stakeholders (e.g. Product GTS, Operations BAU and Technology teams) for the following documents
  a. User stories
  b. Functional specifications documents
  c. Test plan and test cases
  d. Roll-out training material
• Execute UAT cases, analyze issues encountered in UAT and provide UAT status reports to project stakeholders
• Participate in the pre-implementation preparation and post-implementation support exercises including end-user live verification during roll-out.
• Provide test support across the regional offices when needed
• Handle testing for multiple project deliverables concurrently

Requirements:

• Bachelor’s Degree in computer science or equivalent
• Minimum 1-2 years of experience in web and mobile application testing in the banking industry
• Good analytical skills to process complex requirement to come up with end-to-end scenarios and test cases
• Familiar with Agile and waterfall methodology, and understand the life cycle of testing in both automated and manual testing
• Experience with Quality assurance processes and tools including Confluence and JIRA
• Team player with ability to collaborate and work effectively within team.
• Good written and verbal communication and interpersonal skills.
• Passion for automation, standardization and best practices.

Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy

Employer: Grace Orchard School
Grace Orchard School caters to students who have been diagnosed with MildIntellectual Disability (MID) and those with Mild Autism Spectrum Disorders(ASD). The school is specifically for students ranging from 7-18 years old whohave Intellectual Quotient (IQ) which falls within the range of 50-70. Theschool is a non profit organisation under the Presbyterian Community Services.We are looking for a resilient and motivated person who can be part of ourcorporate team to make a difference in the special education landscape.

Job Description
The Corporate Support Officer will report to the Manager (Admin and Finance) toprovide clerical and administrative support for the smooth and effectiveday-to-day operations of the school. You will be involved in various aspects ofthe school administration and operations such as frontline service,procurement, student affairs, as well as personnel matters.

Roles and Responsibilities:

• Assist with administrative and clerical duties including the management of the reception counter of the general office.
• Handle calls and enquiries, answer and/or transfer of phone calls and take down messages as required.
• Oversee and manage the key retrieval system.
• Attend to student’s needs at sick bay such as injuries and other safety/health-related matters.
• Facilitate & seek management’s approval for student’s early dismissal, update in Dismissal App.
• Update students’ class attendance for teachers who are not in school.
• Process students’ activity information and consent forms.
• Print circulars, letters, assessment papers and office memoranda.
• Prepare and verify correspondence and documents.
• Maintain and update a systematic filing system.
• Requisite, replenish and distribute stationery, first-aid and other supplies as required.
• Facilitate students’ annual dental & health check up with Health Promotion Board.
• Facilitate students’ photo taking for school smart cards, NRIC registration with ICA, National Service registration.
• Filing of students’ P-file.
• Process students’ School Smart Cards (SSC) and Developing Disability Register (DDR) card applications.
• Coordinate students’ booklists and uniforms.
• Schedule, prepare and set-up meetings, including buying refreshments for meetings.
• Perform other duties as assigned by the Administrative Manager or School Management.

Requirements:

• Minimum GCE 'O' levels or equivalent with competence in English and a second language.
• Good communication skills and the ability to work in a team, as well as independently.
• Relevant work experience in general administration, personnel, procurement, and training administration. Work experience in school administration will be favourable.
• Familiar with Microsoft Office applications and comfortable in using IT systems.

About the role

This is a full-time role based in Toa Payoh, Central Region, supporting the accounting and HR operations of intuitno home ptd ltd. As an Account HR Admin, you will play a crucial part in ensuring the smooth running of the company's administrative processes & Ad hoc some basic documentation.

Job Scope:

-To assist and support in recruitment matters and responsible for MOM matters (pass application/renewal/cancellation)

-Maintain employees data and files and ensure they are kept up to date.

-Prepare new staff on-boarding and off-boarding matters

-Monitor training needs.

-Input and process completed purchases in the accounting system, after matching and validating suppliers' invoices, purchase orders and other supporting documents.

-Prepare invoices, process payments, and track expenses.

-Assist in manage payroll processing and ensure timely and accurate salary payments.

-Assist monthly payment matters.

Requirement:

1. minimum Diploma in Human Resource Management , Business Administration or equivalent

2. No certification with experience also welcome

3. Permenant Resident & Citizen are welcome

4. Must be able to Read , Write & Speak fluent in Both Chinese- & English. We are seeking candidates proficient in Chinese to effectively communicate with Chinese-speaking clients.

Duties & Responsiblities:

• Providing support to Sales/Project Department
• Performing day-to-day administrative duties and support including data entry, corresponds to emails and filing
• Providing assistance to colleagues with their inquiries
• Assisting to create Sales Item Master (IM) by using ERP system
• Preparing for Customers’ Delivery and printing of Delivery Order
• Preparing sales report

Requirements:

• At least 1 year of relevant working experience, preferably
• Good communication and interpersonal skills
• Able to commence work within short notice

Client introduction

Our client is an established financial institution, and regulated by the Monetary Authority of Singapore.

As part of strengthening its technology governance and security function, the firm is looking to hire an IT Security Analyst (Governance, Risk & Compliance) to join its infrastructure and security team. This role is well suited for someone with a foundation in IT risk, governance, assurance or security compliance, who is looking to build broader exposure across cyber governance, audit, vulnerability management, vendor due diligence and security operations within a regulated financial services environment.

Job responsibilities

• Support the review and overhaul of the firm's IT and security governance framework, drafting policies, standards and procedures for senior review and refinement.
• Help embed clear, well-understood policies and procedures across the organisation, aligned with regulatory expectations.
• Support compliance against MAS guidelines, including Technology Risk Management, Cyber Hygiene and Outsourcing, and assist with related risk assessments.
• Coordinate internal and external audit activity, including collating responses, gathering supporting artefacts and following up on findings with internal stakeholders through to closure.
• Track vulnerability assessment findings and remediation progress (assessments are run through an external vendor), working with the infrastructure and application teams to close gaps in good time.
• Conduct third-party and vendor due diligence in line with MAS outsourcing requirements, and respond to client and counterparty due diligence queries on the firm's security controls and governance practices.
• Support user access reviews, joiner-mover-leaver processes and identity access governance.
• Assist with business continuity, disaster recovery and related assurance exercises.
• Provide support on security operations and incident response coordination where required, with guidance from the team lead.

Job requirements

• At least 4 years of experience in IT risk, IT governance, technology assurance, IT audit or IT compliance, gained within a regulated financial institution such as a bank, securities or brokerage firm, asset manager or insurer.
• Working familiarity with the MAS Technology Risk Management Guidelines, Cyber Hygiene Notice and Outsourcing Guidelines.
• Exposure to audit coordination, evidence gathering, policy documentation, risk assessment or remediation tracking.
• A genuine interest in cyber security and a willingness to learn the hands-on operational side of the role. Deep SOC or security engineering experience is not required.
• Exposure to vulnerability management, access reviews, SIEM or IAM tooling is an advantage rather than a requirement.
• Strong written and verbal communication, with the ability to engage auditors, vendors, infrastructure and application teams, and business stakeholders clearly.
• A detail-oriented, proactive working style and a readiness to learn across both governance and operational security.
• Relevant certifications such as CISA, or progress toward them, are advantageous but not mandatory.

Why you should join them

• Breadth of exposure that is rare at this level, spanning governance, risk, compliance, audit and security operations in a single role, giving the right person a strong foundation early in their career.
• Direct mentorship from an experienced infrastructure and security team lead, who will actively coach the successful candidate on the technical and operational aspects of the role.
• A genuine opportunity to help rebuild and mature the firm's IT governance framework, with visible impact in a lean team.
• Regular interaction with auditors, vendors and counterparties, building a clear path toward a career in IT risk and security governance.

JL
Reg. No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112

ROLE SUMMARY

We are seeking a Senior Business Analyst with deep functional expertise in Trade Finance and Supply Chain Finance (SCF) to lead requirements, solutioning and functional delivery on global product builds and bank implementations. The role sits at the intersection of banking business knowledge and software product engineering: eliciting and shaping requirements, translating complex trade and SCF business processes into product capabilities and configurations, and steering functional delivery from discovery through UAT and go-live. The ideal candidate has built and implemented global trade / SCF products within an IT product or services organisation, and can engage credibly with bank business heads, operations and technology teams alike.

KEY RESPONSIBILITIES

• Requirements & functional analysis — lead elicitation, analysis and documentation of business and functional requirements; produce BRDs/FRDs, user stories, process flows, use cases and data mappings for trade and SCF products.

• Domain solutioning — translate documentary trade, guarantees, supply chain finance, factoring, receivables/payables finance, risk participation and syndication processes into product capabilities, configurations and gaps/customisations.

• Product build — work with product management and engineering to define and refine global product features; contribute to product backlog, prioritisation, configurability vs. customisation decisions and roadmap inputs.

• Implementation & rollout — support multi-country, multi-wave bank implementations; lead functional fit-gap, solution design workshops, product walkthroughs and configuration definition across cloud and on-premises deployments.

• Interface & data analysis — define functional requirements for interfaces (e.g. SWIFT, AML/sanctions screening, accounting/GL, limits & collateral, FX), data migration mappings and reconciliation rules.

• Testing & quality — author and review functional test scenarios, support SIT/UAT, triage defects, and own functional sign-off and exit criteria.

• Stakeholder management — facilitate workshops with bank business, operations, compliance and technology stakeholders; manage scope, decisions log, RAID and traceability; present to functional SteerCos.

• Regulatory & compliance alignment — ensure solutions reflect trade-specific regulatory, AML/sanctions, and bank policy requirements; align to standards such as URC, UCP, URDG, ISP and ICC rules where relevant.

• Knowledge leadership — act as functional SME and mentor junior BAs; build reusable functional assets, question banks and accelerators.

REQUIRED EXPERIENCE & QUALIFICATIONS

• 12–15 years in business analysis with significant depth in Trade Finance and Supply Chain Finance.

• Experience within an IT / software organisation building or implementing global trade / SCF products (not solely in-bank operations).

• Proven delivery across the full lifecycle — discovery, requirements, solution design, configuration, UAT and go-live.

• Exposure to both cloud and on-premises product implementations.

• Bachelor's or Master's degree; trade finance / banking certifications (e.g. CDCS, CITF, CSDG, CTFP) and/or business-analysis certification (CBAP) are an advantage.

FUNCTIONAL & TECHNICAL COMPETENCIES

Domain

Required competencies

Trade finance

Documentary credits (LC), collections, guarantees & standby LCs, bills, reimbursements; ICC rules (UCP 600, URC 522, URDG 758, ISP98); trade-based AML & sanctions screening

Supply chain finance

Payables finance / reverse factoring, receivables finance, factoring, dynamic discounting, distributor & dealer finance, invoice financing, onboarding & programme structures

Risk participation & syndication

Funded & unfunded risk participation, asset distribution, syndication, limits, collateral and exposure management (desirable / strong plus)

Business analysis

Requirements elicitation, BRD/FRD authoring, user stories & acceptance criteria, process modelling (BPMN), use cases, gap analysis, traceability, RAID & decisions logs

Product & delivery

Product configuration, fit-gap analysis, backlog management, agile (Scrum/Kanban), UAT planning & defect triage, exit criteria & functional sign-off

Interfaces & data

Functional specs for SWIFT (MT/MX, ISO 20022), AML/sanctions, accounting/GL, FX, limits; data migration mapping & reconciliation rules

Tooling

Jira, Confluence, Visio / draw.io, advanced Excel; SQL for data analysis (desirable); test management tools

Soft skills

Workshop facilitation, stakeholder management, executive communication, structured documentation, cross-cultural onshore/offshore collaboration

DESIRABLE / DIFFERENTIATORS

• Hands-on experience with a leading trade / SCF product platform (e.g. iGTB / Intellect, Finastra, Surecomp, CGI, or equivalent).

• Experience on multi-country bank trade back-office implementations across APAC and international branches.

• Familiarity with digital trade, ESG-linked SCF, and emerging trade-digitisation standards (e.g. MLETR, electronic documents).

• Exposure to data migration, cutover planning and reconciliation on trade/SCF migrations